Grand Hôtel Spa & Thalasso

Hotels
9 (1035 reviews)
43 Boulevard Thiers , Saint-Jean-de-Luz , fr

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Good food and beverage options
Cons:
Small rooms
Spa needs improvement
Cleanliness concerns in some reviews

Categories

Cleanliness
8.25
Some reviews mentioned room issues that could imply cleanliness concerns.
Service
9.75
Staff were frequently described as friendly, helpful, and excellent.
Location
9.75
Consistently praised for its prime beachfront location.
Room Quality
8.25
Rooms were mentioned as small and needing refreshing, impacting the perceived quality.
Amenities
9.25
General positive sentiment but noted the spa has room for improvement.
Value for Money
8.25
While often considered great value, certain aspects such as small rooms affected perceptions.
Food and Beverage
9.25
Breakfast was highlighted as excellent with a good range of options.
Overall Experience
9.25
Most reviews reflected a very enjoyable stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:22

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at the 1000 m² spa offering a sauna, hammam, and indoor heated sea-water swimming pool, all complimentary for guests.

Elegant Rooms and Suites
Experience comfort in air-conditioned, soundproof rooms with modern amenities like flat-screen TVs, free Wi-Fi, and the option for stunning ocean views.

Exquisite Dining Experience
Savor delectable meals at the exclusive restaurant Aho Fina, available by reservation for lunch and dinner, ensuring a culinary delight during your stay.

Experience a seaside retreat like no other at Grand Hôtel Thalasso & Spa in Saint-Jean-de-Luz. Book now for a luxurious getaway.

Important information:

Please note only small pets are allowed.

Please note that for group bookings of 6 bedrooms and more, specific cancelation and deposit policies apply. Booking have to include lunch and/or dinner at least once a day during the entire stay. The property will contact you directly to organize this.

Access to the indoor heated sea water pool, steam room, sauna, salt grotto and fitness room are included with no extracharge, and no appointment needed.

Please note that the property will be closed from the 26th of november 2023, until the 15th of december 2023.

Veuillez noter que noter établissement sera fermé à compter du 30/09/2025 jusqu'au 27/04/2026 pour motif de rénovation.

Please note that our establishment will be closed from 30/09/2025 until 27/04/2026 for renovation reasons.In the event of an early departure, the property will charge you the full amount for your stay.
When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 29 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 1035 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
A
Alain • couple • fr
9
Plaisir Pacifique aux Pieds de la Baie
Pros:

Emplacement idéal face à la baie -
Accès direct à la plage par le sous-sol de l’hôtel -
Bénéficier du SPA le matin en toute tranquillité (peu d'autres personnes) -
Disponibilité du parking dans l'hôtel -

Cons:

Absolument rien de significatif ou de rédhibitoire mais dans un souci d'amélioration permanente, quelques détails optimisables :
Opacité insuffisante (pas entièrement à 100%) de la fenêtre de la salle de bains -
Quelques (2 ou 3) tâches jaunâtres (ou rayures ? ou décolorations ?) sur le fond de la baignoire -
Mécanique eau chaude/eau froide imparfaite (difficile d'avoir 100% d'eau froide) -

2026-07-04 • via Nuitee
L
LUIS • family_with_children • fr
10
Fabuleux
Pros:

Chambre avec vue splendide

Cons:

Tout était bien

2026-07-04 • via Nuitee
A
ana • couple • es
9
2026-07-02 • via Nuitee
L
Liudmila • couple • gb
9
Great hotel with excellent spa facilities.
Pros:

Excellent location, very good breakfast, comfortable bed, great spa.

Cons:

Nothing

2026-07-02 • via Nuitee
R
Robert • solo_traveller • us
9
Location wow. Food good and staff welcoming and helpful.
Pros:

View. Close to activities. Great breakfast. Eggs to order special. Dinners good.

Cons:

Heat in the west windows of bar and restaurant. Nice outdoor seating in the morning.

2026-06-30 • via Nuitee
L
Leire • couple • es
9
Hotel junto al mar con spa
Pros:

Localización ideal junto a la playa y spa muy cuidado y bonito.

Cons:

El hotel no tiene mucho negativo que comentar. Quizá el precio del desayuno algo elevado (35€) para lo que es.

2026-06-30 • via Nuitee
R
Rich • solo_traveller • us
9
2026-06-30 • via Nuitee
P
philippe • couple • fr
10
tout très bien sauf que 70euros en moins hors tva si j'étais passé en direct avec l'hotel!!!
Pros:

Tout très bien absolument rien a redire , sauf peut être l'espace toilettes trop petit et exigeant un peu de gymnastique

2026-06-29 • via Nuitee
C
claude • couple • fr
3
Arnaque pour Parisiens bobos
Cons:

Chambre trop petite - Réception pas professionnelle - Spa trop chaud - Hors de prix pour le niveau de l'hotel -

2026-06-28 • via Nuitee
H
Henry • family_with_children • fr
7
2026-06-28 • via Nuitee
D
Doris • solo_traveller • de
9
2026-06-27 • via Nuitee
C
Carl • solo_traveller • us
10
An amazing spot on a great beach
Pros:

The location was tremendous. The food was superb. The staff were generally helpful and engaging. There was a small amount of arrogance but overall excellent.

Cons:

The shower tended to soak the entire bathroom floor.i think its a bit of a design flaw, but a very minor issue

2026-06-26 • via Nuitee
G
Galia • couple • cl
10
Un verdadero palacio frente al mar
Pros:

Una experiencia espectacular de principio a fin. El hotel es majestuoso, con la elegancia y el encanto de un verdadero palacio frente al mar. Las habitaciones están nuevas, son muy cómodas y cuentan con un precioso baño y un balcón con una vista impresionante. El spa y el circuito de talasoterapia son simplemente increíbles y valen completamente la experiencia. Además, la ubicación es perfecta para recorrer Saint-Jean-de-Luz caminando. Sin duda, volveríamos.

Cons:

No tenemos nada negativo que mencionar. Todo estuvo a la altura de un hotel de esta categoría y disfrutamos muchísimo nuestra estadía.

2026-06-25 • via Nuitee
E
ERIC • couple • fr
10
Nous reviendrons
Pros:

Chambre magnifique avec vue sur la mer et la plage, petit déjeuner excellent,

2026-06-25 • via Nuitee
T
Tom • couple • ie
5
As above
Cons:

Hung around for. 2 hours to get room got into room at 4.30 tried to book a table for dinner and were told they did not have a table available not good enough after spending 500€ for room with no breakfast we were very disappointed as it was first time there would we go back .?

2026-06-24 • via Nuitee
S
Stephen • solo_traveller • gb
5
Should have been a memorable overnight stay for the right reasons!
Pros:

Its location right on the beautiful beach and proximity to the town centre. The two concierges were on it! Most of the staff were well trained, polite and efficient - but one could sense there was an air of frustration throughout their demeanour.

Cons:

Although we were told the hotel has had a recent makeover - and the outside indeed looked very elegant - a lot of the finer points in our junior suite had been overlooked! For example the WiFi was very intermittent meaning we weren’t able to use our bedside phone to call for room service or even to the reception - dangerous in an emergency. To charge our mobile phones overnight the light switch had to be on! Non-sensical. The size of our WC and bathroom were so small for a junior suite and not at all good value for what we expected. Breakfast and its layout was a shambles. A real pity as the hotel has obviously gone to great expense in upgrading - but someone needs to get hold of it and give it the 5 stars its location and building deserve.

2026-06-23 • via Nuitee
M
Martin Ferre • couple • ar
10
Pros:

Todo me encanto

Cons:

El Gym tenia pocas cosas

2026-06-22 • via Nuitee
D
Duran • couple • fr
9
Un magnifique séjour à refaire bientôt 💕
Pros:

On aime tout . L’emplacement, la gentillesse du personnel, la vue , les petits déjeuners , l’espace piscine et spa 👌🥰

2026-06-21 • via Nuitee
G
guillermo • extended_group • uy
8
Hotel de categoría
Pros:

Hotel mediano, muy buena ubicación en primera línea , con todos los servicios y buena atención

Cons:

Habitaciones con escaso espacio y los precios de gastronomía altos , si bien muy buena y que te cobren el parking

2026-06-21 • via Nuitee
J
Julie-Rose • extended_group • fr
10
Un moment de détente exceptionnel
Pros:

L’attention du personnel et la gentillesse envers les clients.

Cons:

Le matelas peut être un peu dur pour ceux qui sont vraiment sensible à ce niveau là. Mais tout à fait convenable.

2026-06-21 • via Nuitee