Phoenix Hotel

Hotels
8.4 (8332 reviews)
1-8 Kensington Garden Square , London , GB
+44 20 7229 2494

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and well-maintained hotel
Friendly and helpful staff
Good location near transport
Cons:
Rooms can be too warm
Limited breakfast variety
Slow elevator service

Categories

Cleanliness
8.3
Various reviews highlight the hotel as very clean with great staff responsible for room cleaning.
Service
8.8
Staff is described as very friendly and supportive throughout multiple reviews.
Location
8.6
Many reviews appreciate the hotel’s proximity to public transport and central locations.
Room Quality
7.9
Issues reported with room temperatures and some complaints about space.
Amenities
8.6
Overall good amenities including breakfast options, although some room facilities could improve.
Value for Money
8.5
General sentiment suggests that while the hotel has good aspects, it may not meet expectations for its star rating.
Food and Beverage
8
Mixed reviews on the quality and variety of breakfast offered.
Overall Experience
8.5
Most guests had satisfying experiences, with some noted issues that affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Convenient Location
Ideally situated just 500 metres from Bayswater and Queensway Underground stations, Phoenix Hotel provides easy access to Hyde Park within a 5-minute walk.

Comfortable Accommodation
The hotel offers spacious and bright rooms, each equipped with modern private bathrooms, tea/coffee facilities, and satellite TV. Free WiFi is available throughout the property, ensuring guests stay connected.

Delicious Dining Options
Start your day with a continental breakfast featuring fresh coffee and cereals in the dining room. The cosy lounge bar serves light snacks and beverages, while full English breakfast options are also available for an additional treat.

Experience the vibrant neighborhood of Bayswater with its array of shops, bars, and restaurants, and explore nearby Kensington and Knightsbridge. Book your stay at Phoenix Hotel now for a memorable London getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.4
Based on 8332 reviews
Cleanliness: 8.3
Service: 8.8
Location: 8.6
Room Quality: 7.9
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.5
H
Hafsa • couple • gb
7
Great location, amenities were clean and available. Modern facilities and room but very tiny
Pros:

Great location, close by to Queensway and Bayswater station. Lots of seating area and quite clean.

Cons:

We went in peak summer time and because the rooms are tiny it was absolutely boiling. Fans were available in the room but they were extremely dusty so we had to clean it before use. No AC or water bottles available in the hotel we had to go out and buy water.

2026-09-19 • via Nuitee
S
Susan • solo_traveller • ie
8
Very enjoyable stay with lovely staff
Pros:

Yes the property was lovely.

Cons:

Bathroom was very small.

2026-09-19 • via Nuitee
U
Ursula • solo_traveller • at
7
Gutes relativ günstiges Mittelklassehotel
Pros:

Die Lage ist sehr gut! Mehrere U-Bahnen in der Nähe sowie der Bahnhof Paddington wo man von Heathrow aus ankommt. Notting Hill ist ebenfalls ganz in der Nähe.
Preis/Leistung sind für London voll ok, das Personal sehr nett! Zimmer relativ geräumig und sehr sauber!

Cons:

Ich hatte ein Zimmer im Keller, es war sehr dunkel auch untertags! Davor roch es nach Schimmel und Bauschutt im Zimmer selbst nicht! Die Zimmer sind sehr hellhörig!

2026-09-19 • via Nuitee
F
facundo • solo_traveller • gb
10
2026-09-18 • via Nuitee
S
Sandrine • family_with_children • fr
7
2026-09-18 • via Nuitee
T
Tanja • solo_traveller • de
9
Ich komme gerne wieder
Pros:

Ein sehr schönes Hotel mit ausgezeichneter Verkehrsanbindung in Bayswater...
ich komme seit über 30 Jahren in das Hotel und es ist mein Lieblingshotel in London.
Sehr freundliches Personal , Hotel ist sehr sauber , Frühstück sehr gut für Londoner Verhältnisse , Zimmer londontypisch klein , aber vollkommen ausrechend!
Viele Shops und gute Restaurants in nächster Nähe und zum entspannen Kensington Gardens.
Nächster Aufenthalt ist bereits gebucht .

Cons:

-

2026-09-18 • via Nuitee
N
Natalie • couple • at
9
Würden wieder buchen!
Pros:

Super Lage nicht weit von der U Bahn. Sehr nettes Personal. Preis/Leistung war sehr gut!

Cons:

-

2026-09-18 • via Nuitee
S
Susanna • couple • it
8
Lovely stay in Notting Hill
Pros:

Posizione, camera, gentilezza dello staff alla reception

Cons:

Purtroppo non c’era aria condizionata in pieno agosto ed era davvero molto caldo
Ma la ragazza della eeception é stata cosí gentile da mostrarci altre 5 camere per scegliere quale fosse la piú fresca e darci 2 ventilatori e un frigo in camera

2026-09-17 • via Nuitee
C
Clare • solo_traveller • mt
8
Nice hotel, some rooms can be unpractical/uncomfortable, nice staff and nice shared spaces.
Pros:

Nice quiet hotel in the Kensington area. Clean, nice shared spaces, nice staff.

Cons:

The room had stairs and was split on 2 levels. Very uncomfortable with luggage.

2026-09-17 • via Nuitee
E
Edgar • family_with_children • pt
6
good for a quick budget-friendly trip, great location, but will look for other options in the future
Pros:

location was excellent and staff was generally nice, it's definitely an option if one has a tighter budget or just for a short stay. the bed wasn't bad

Cons:

the room was noisy because you could hear the creaking of upstairs guests walking on the wooden floors. the room was also quite hot and the fact that the window only open 10cm didn't help.

2026-09-17 • via Nuitee
J
Jörg • solo_traveller • de
7
2026-09-17 • via Nuitee
M
MARIAN • extended_group • ro
9
Pros:

Amplasarea intr-o zona ok, curatenia si camera spatioasa.

2026-09-17 • via Nuitee
T
Thomas • solo_traveller • de
8
2026-09-17 • via Nuitee
P
Patricia • solo_traveller • es
8
Alojamiento agradable.
Pros:

Muy buena situación y personal muy amable.
Espacios comunes muy bonitos, muy cuidados

Cons:

Habitación muy sencilla
Cuarto de baño con poco espacio ya que la bañera ocupa gran parte del espacio.

2026-09-17 • via Nuitee
S
STROMA • solo_traveller • nz
7
Pros:

Good location

Cons:

The elevator was very slow and didn't stop on request

2026-09-16 • via Nuitee
O
omar.damiani • solo_traveller • it
8
Veramente comodo e completo.
Pros:

Velocità del check-in e check-out.
La posizione particolarmente come con vicini locali e negozi, per le spese utili.
Anche la vicinanza alle fermate della metro è veramente godibile.

Cons:

La colazione è completa ma i posti sono molto vicini tra loro e quasi sempre piena.
Le dimensioni della stanza sono essenziali. Si sta bene ma non è al top. Ma sono difetti davvero minori.

2026-09-16 • via Nuitee
H
Helmut • couple • de
6
War okay
Cons:

Leider war am Abend die Bar geschlossen!

2026-09-16 • via Nuitee
M
Melanie • solo_traveller • de
6
Zum Übernachten okay
Pros:

Lage, nah an 2 U-Bahn Stationen

Cons:

Frühstücksraum sehr klein, voll und laut.
Kleine Zimmer (üblich in London)
Einfach verglaste Fenster

2026-09-16 • via Nuitee
L
Leon • solo_traveller • hr
8
2026-09-16 • via Nuitee
H
Heidi • family_with_children • be
8
Heel goed.
Pros:

De rustige ligging, niet zover van het centrum. Restaurants. Winkels in de buurt. Ook 2 metrostations dichtbij.

Cons:

Gelukkig een airco op de kamer.

2026-09-16 • via Nuitee