Phoenix Hotel

Hotels
8.4 (8332 reviews)
1-8 Kensington Garden Square , London , GB
+44 20 7229 2494

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and well-maintained hotel
Friendly and helpful staff
Good location near transport
Cons:
Rooms can be too warm
Limited breakfast variety
Slow elevator service

Categories

Cleanliness
8.3
Various reviews highlight the hotel as very clean with great staff responsible for room cleaning.
Service
8.8
Staff is described as very friendly and supportive throughout multiple reviews.
Location
8.6
Many reviews appreciate the hotel’s proximity to public transport and central locations.
Room Quality
7.9
Issues reported with room temperatures and some complaints about space.
Amenities
8.6
Overall good amenities including breakfast options, although some room facilities could improve.
Value for Money
8.5
General sentiment suggests that while the hotel has good aspects, it may not meet expectations for its star rating.
Food and Beverage
8
Mixed reviews on the quality and variety of breakfast offered.
Overall Experience
8.5
Most guests had satisfying experiences, with some noted issues that affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Convenient Location
Ideally situated just 500 metres from Bayswater and Queensway Underground stations, Phoenix Hotel provides easy access to Hyde Park within a 5-minute walk.

Comfortable Accommodation
The hotel offers spacious and bright rooms, each equipped with modern private bathrooms, tea/coffee facilities, and satellite TV. Free WiFi is available throughout the property, ensuring guests stay connected.

Delicious Dining Options
Start your day with a continental breakfast featuring fresh coffee and cereals in the dining room. The cosy lounge bar serves light snacks and beverages, while full English breakfast options are also available for an additional treat.

Experience the vibrant neighborhood of Bayswater with its array of shops, bars, and restaurants, and explore nearby Kensington and Knightsbridge. Book your stay at Phoenix Hotel now for a memorable London getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.4
Based on 8332 reviews
Cleanliness: 8.3
Service: 8.8
Location: 8.6
Room Quality: 7.9
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.5
T
Titan • solo_traveller • gb
8
lovely short stay with good continental breakfast
Pros:

Good quiet location. Good continental breakfast, decent coffee.

Cons:

None

2026-09-12 • via Nuitee
I
Irene • solo_traveller • at
7
Pros:

Die Lage ist super, direkt an einer beliebten Straße in Bayswater aber trotzdem ruhig. Das Bett ist bequem.

Cons:

Im Sommer würde ich dort nicht übernachten. Es gibt keine Klima, was in London nicht ungewöhnlich ist, aber dass man dann das Fenster nur 10cm öffnen kann ist wirklich nicht okay. So wird es tagsüber im Zimmer sehr warm und auch nachts kommt keine kühle Luft ins Zimmer weil man das Fenster nicht wirklich öffnen kann. Das ist wirklich lästig.

2026-09-12 • via Nuitee
K
Karin • solo_traveller • at
10
2026-09-12 • via Nuitee
C
Carola • family_with_children • it
8
2026-09-12 • via Nuitee
K
Kerstin • solo_traveller • de
6
2026-09-12 • via Nuitee
S
Stephen • couple • au
4
The location is great, but the accommodation is 2 star at best
Pros:

The location is excellent, with access to the city and sights by both bus and train

Cons:

We had booked an executive room, but were shown to an inferior family room. When we pointed this out there was no apology, just a change of rooms. There is no air conditioning in any of the rooms. in our room there was a ridiculously noisy air blower which was totally useless. Staff were less than interested. The tea and coffee arrangement is ridiculous and a safety issue. No room in the bathroom to store anything .

2026-09-12 • via Nuitee
A
Anagnorisi • solo_traveller • es
10
Viaje con amigos
Pros:

La ubicación es fantástica y las habitaciones más que correctas.

Cons:

El desayuno es algo justo, pero lo que hay está bien.

2026-09-11 • via Nuitee
R
Rémi • solo_traveller • fr
7
Bien
Pros:

L’emplacement de l’hôtel pour le Notting Hill Carnival et les stations de métro proche.
Le petit déjeuner.

Cons:

Le matelas du lit était plus mou et usé côté couloir que côté mur ce qui obligeait à se caler vers le mur pour ne pas rouler et tomber dans le couloir de la chambre.

2026-09-11 • via Nuitee
F
Federica • solo_traveller • it
10
Why not?;)
Pros:

Gli asciugamani morbidi e cambiati ogni giorno…la stanza singola era pratica sebbene un po piccola ma per dormirci più che sufficiente.
Ottima la colazione .
Staff gentilissimo e disponibile .
Consiglio ;)

2026-09-11 • via Nuitee
B
Belinda • extended_group • je
8
Clean convenient
Pros:

Fantastic location … Room was great …

Cons:

Nothing

2026-09-11 • via Nuitee
C
Cathrin • solo_traveller • de
8
2026-09-11 • via Nuitee
A
Alejandra • couple • es
10
Pros:

Todo muy bonito, bastante limpio, el desayuno incluido estaba bien. Nos gusto muchisimo, la zona ya la conociamos es muy facil moverse desde alli hasta todas las partes turisticas, tienes supermercados, restaurantes, etc en la zona y 2 estaciones de metro cerca. Muy bien!!

2026-09-11 • via Nuitee
A
Arnaud • extended_group • be
7
2026-09-11 • via Nuitee
A
alison • extended_group • gb
9
Great hotel, fantastic location, we would certainly return.
Pros:

Great location , 2 very close quiet tube stations, very clean, , lovely breakfast choice , And love that we could have a triple room for us and our daughter.

Cons:

The room was very hot, air conditioning was extremely noisy and not very effective, but at least the windows opened. No tea and coffee making facilities, or so we thought, there was a kettle and tea and coffee and biscuits which we found in a cupboard on the last day but there was no info to tell us where it was, so that was a bit annoying.

2026-09-11 • via Nuitee
P
Paulius • solo_traveller • lt
8
2026-09-11 • via Nuitee
C
Claudia • solo_traveller • it
8
2026-09-10 • via Nuitee
O
O Heck • solo_traveller • de
8
Zentrale Lage, nähe Paddington. Für Kurztrips zu empfehlen.
Pros:

Freundliches Personal, habe mich wohlgefühlt

Cons:

Frühstück sehr überschaubar

2026-09-10 • via Nuitee
T
Tomasz • solo_traveller • pl
8
2026-09-10 • via Nuitee
S
Silia • solo_traveller • cy
8
Pleasant at a fair price
Pros:

Location, location, location. Very convenient and descend place. Friendly staff.

Cons:

Too small of a room but I was out all day so it worked out for me. If claustrophobic ask for bigger room

2026-09-10 • via Nuitee
N
Nadine • couple • de
8
2026-09-10 • via Nuitee