Phoenix Hotel

Hotels
8.4 (7704 reviews)
1-8 Kensington Garden Square , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
Shared lounge/TV area
Concierge service
See all facilities

Review Highlights

Pros:
Clean and well-maintained hotel
Friendly and helpful staff
Good location near transport
Cons:
Rooms can be too warm
Limited breakfast variety
Slow elevator service

Categories

Cleanliness
8.3
Various reviews highlight the hotel as very clean with great staff responsible for room cleaning.
Service
8.8
Staff is described as very friendly and supportive throughout multiple reviews.
Location
8.6
Many reviews appreciate the hotel’s proximity to public transport and central locations.
Room Quality
7.9
Issues reported with room temperatures and some complaints about space.
Amenities
8.6
Overall good amenities including breakfast options, although some room facilities could improve.
Value for Money
8.5
General sentiment suggests that while the hotel has good aspects, it may not meet expectations for its star rating.
Food and Beverage
8
Mixed reviews on the quality and variety of breakfast offered.
Overall Experience
8.5
Most guests had satisfying experiences, with some noted issues that affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Convenient Location
Ideally situated just 500 metres from Bayswater and Queensway Underground stations, Phoenix Hotel provides easy access to Hyde Park within a 5-minute walk.

Comfortable Accommodation
The hotel offers spacious and bright rooms, each equipped with modern private bathrooms, tea/coffee facilities, and satellite TV. Free WiFi is available throughout the property, ensuring guests stay connected.

Delicious Dining Options
Start your day with a continental breakfast featuring fresh coffee and cereals in the dining room. The cosy lounge bar serves light snacks and beverages, while full English breakfast options are also available for an additional treat.

Experience the vibrant neighborhood of Bayswater with its array of shops, bars, and restaurants, and explore nearby Kensington and Knightsbridge. Book your stay at Phoenix Hotel now for a memorable London getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 7704 reviews
Cleanliness: 8.3
Service: 8.8
Location: 8.6
Room Quality: 7.9
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.5
G
Govinda • extended_group • gb
8
Great location, affordable price and very good breakfast
Pros:

Affordable price. Great location. Comfortable. Very good breakfast.

Cons:

No iron and board, no kettle and tea/ coffee

2026-05-30 • via Nuitee
N
Nicole • couple • at
7
Kann man machen. Insgesamt für den Preis voll ok - sollten wir nochmal nach London werden wir aber trotzdem ein anderes
Pros:

Super Lage. 2 Metro Stationen, Restaurants und Supermärkte in der Nähe. Betten waren klein aber genauso wie die Kissen sehr bequem. Frühstück war gut und ausreichend.

Cons:

Bei uns hatte es bis zu 35 Grad. Gefühlt waren es im Zimmer 100. Ein Klimaanlage wäre hier das absolute Minimum. Man konnte das Fenster nur 10cm öffnen - somit auch kein Durchlüften möglich. Kühlschrank gab es auch keinen. Also waren auch Getränke und Lebensmittel in kurzer Zeit warm.

2026-05-30 • via Nuitee
P
Paul • solo_traveller • au
9
Good value in a great l;ocation.
Pros:

Room was small but well appointed and bed was comfortable. The hotel appeared well staffed. Reception staff were friendly and helpful, and the continental breakfast was excellent both in quantity and variety. Breakfast staff were especially diligent in clearing tables and making sure everything was well stocked. Great location, Bayswater tube station nearby. This hotel very much deserves its high rating.

2026-05-30 • via Nuitee
R
Raustein • solo_traveller • no
10
2026-05-29 • via Nuitee
D
David • solo_traveller • es
4
Pros:

Proximitat a dues estacions de metro (Bayswater i Queensway) i a una zona de restaurants

Cons:

Hotel envellit amb decoració antiquada. Sense aire condicionat a les habitacions, les finestres només es poden obrir un tros molt petit i en plena onada de calor, el ventilador que hi havia a l'armari és totalment insuficient. La moqueta i la poca ventilació fa que l'habitació faci mala olor. El tamany del bany es ridículament petit. Esmorzar bastant justet. Ja sé que a Londres els preus dels hotels són cars, però no he trobat justificat el que vaig pagar

2026-05-29 • via Nuitee
M
Martina • solo_traveller • it
8
2026-05-29 • via Nuitee
S
Stasiak • solo_traveller • de
10
2026-05-29 • via Nuitee
C
Colin • solo_traveller • gb
4
Will pay more to stay in a decent hotel next time such as a Premier Inn
Pros:

Location.
Breakfast

Cons:

Heat. The room was like an oven with only a small fan and small windows that could only be opened a couple of inches.
Even the hallway was roasting.

2026-05-29 • via Nuitee
T
Thomas • solo_traveller • ie
3
If staying during the summer months be conscious that there is no air conditioning in the room and the rooms can get ver
Pros:

Good location. Breakfast was good

Cons:

There was no air conditioning in the room and it was a very uncomfortable hot night

2026-05-29 • via Nuitee
B
Basem • couple • il
1
بخزي بخزي بخزي اعطل اشي بلندن
Pros:

فقط الموقع قريب على القطار

Cons:

اوعو تحجزو فيه ، بخزي، ما فيه مكيف ، الغرفة كثييير صغيرة لدرجة مش قارين نفتح الشنطة، الغرفة فش فيها مكيففف وكل ليل مش عارفين ننامو بسبب الحم بكينا نعد الايام نرويح، وسعرو بالمرة بمثلشش قيمته واصلا مستغرب كيف 4 نجوم، نجمة وكثير عليه

2026-05-28 • via Nuitee
J
John • couple • us
3
We checked out and went & checked in another hotel
Pros:

Very good location

Cons:

Hot room. Had to leave.
Canned fruit at breakfast
Coffee from concentrate not brewed

2026-05-28 • via Nuitee
E
Ellie • couple • gb
10
2026-05-28 • via Nuitee
E
Erdem • family_with_children • gb
10
2026-05-28 • via Nuitee
M
Mari-Ann • couple • ee
8
2026-05-28 • via Nuitee
K
Kamila • couple • pl
9
Pros:

Lokalizacja świetnia - w zasięgu spaceru Notting Hill i Hyde Park, dwie stacje metra bardzo blisko. Pyszne i bardzo urozmaicone śniadanie.

Cons:

W pokoju na 4tym piętrze było niesamowicie gorąco. Wiatrak nie pomógł. Przydałaby się klimatyzacja.

2026-05-27 • via Nuitee
G
Giorgia • couple • it
3
Non basta godere della posizione per definirsi 4 stelle!
Pros:

La posizione perfetta

Cons:

Appena arrivate la ragazza alla reception era decisamente svogliata e poco cordiale, l’odore della struttura in generale non è buono, abbiamo trovato peli nelle lenzuola, non c’è l’aria condizionata in camera, siamo morte di caldo!! Il bagno così piccolo da entrarci appena e senza finestra, con un sistema di aerazione vecchio e mai lavato, pieno di polvere, così come i mobili e la testata del letto. Non c’è nemmeno un mini frigo nelle camere, la colazione è confezionata e scadente. Non può essere definito 4 stelle!!

2026-05-27 • via Nuitee
L
Line Guldborg • solo_traveller • dk
7
Godt, men ekstremt varmt ophold.
Pros:

Beliggenheden er virkelig god og der var ingen bilstøj. Jeg kunne checke ind om natten, selvom der skulle graves lidt efter min booking.

Cons:

Der var skørt varmt på værelset, selv med den lille ventilator tændt. Derudover var sengen placeret op af væggen ud til gangen, så hver gang døren smækkede ind til de andre værelser rykkede det i sengen og det var meget lydt.

2026-05-27 • via Nuitee
J
Jürgen • couple • de
8
Fünf Tage in London in einen guten zentral gelegenen Hotel. Gerne wieder.
Pros:

Die zentrale Lage, die Unterkunft war sehr sauber.

Cons:

Die Bar ist Abends nur sporadisch geöffnet.
Die Handtücher wurden täglich gewechselt.

2026-05-27 • via Nuitee
D
Denise • solo_traveller • de
8
2026-05-27 • via Nuitee
J
joanne • extended_group • gb
7
Cons:

No air conditioning

2026-05-27 • via Nuitee