Residence Inn Orlando Lake Buena Vista

Great location. The staff is professional and very kind. Rooms were clean. Price was great.

El desayuno muy bueno y variado. Las habitaciones muy limpias.
Nos gusta mucho que hagan aseo día por medio, no se requiere más y nos da más libertad.
Excelente ubicación, barrio tranquilo y muy bien conectado, 10 a 15 minutos a Disney Springs, 20 a Universal, 10 minutos al Orlando Premium Outlets, Supermercados, etc.

Ubicmuy bueación, atención al cliente por parte de Luis

Great location, rooms very clean, Aymane is the best!! . Ray, Kayla and Luis are very nice and kind with us! Neyla (breakfast’s lady) she is the so nice!!!!! Front desk people are very nice. All areas very clean. Pleasant atmosphere, excellent service, great customer service. 10000000% recommend

Loved the Hotel went with my immediate family of 5 and my aunt and cousins in a separate room we called a few days in advance and we were able to to get rooms next to each other

Breakfast was included and it was delicious they change it up daily as well for variety

The staff is super kind and friendly

The 350 local bus stops in front of the hotel exit and takes you to Disney Springs , Sea World, and Aquatica parks saved in Ubers no rental necessary for us

There’s grills to cook made hot dogs and hamburgers by pool side in minutes

Transportation to Disney Parks

Great Hotel Luis and Aymane (Amen) were great host

Amazing Experience Ayman made sure we all were seen and truly have never seen an employee like him!

NOTHING, everything was filthy, the room, hallways, the elevator STUNK... outdated and overall really bad.

We had a great stay, the location, value, rooms, and amenities worked perfect! In addition, ONE PARTICULAR staff member made our stay that much more pleasurable after encountering a horrible night staff upon check in. The older lady seemed pretty unfriendly and not great for hospitality (my opinion)!

Nevertheless, Ayman lit the hotel atmosphere each and every time I came across him! He was the most helpful hotel employee I’ve see in a very long time. I plan to revisit Residence Inn merely because it was an easy stay and having someone attend to each patron the way Ayman did was exceptional.

It was a great experience! Service was excellent. The manager was a great help with anything we needed and I also noticed we helped everyone else the same. His name was aymen

Prominent place near universal studios

We went for volleyball tournament at OC convention center. Aman the manager was very friendly and helpful! The breakfast was great. The rooms were a great size with kitchen and separate bedrooms for kids. Game room was fun. I wish the pool was open later since we got back late each night. Overall a good stay for the group. We stayed 5 days.

I would be very careful staying at this location. I got charged double for my stay here and it was a nightmare trying to get a refund. Must have take me 4 days and 10 calls (many calls went unanswered). I left messages and no one ever called me back. Front desk supervisor Luis is very inappropriate when I called for assistance. Saying things such as "I am not your slave" and hanging up on me. I called back to address his words and actions and he never admitted saying those things or hanging me up, he just took no accountability for his words or actions. He kept speaking over me and not allowing me to speak and kept defending his position. When I responded to an anonymous Marriott survey, he brought this up when I called and wanted to explain and defend himself and not addressing the request when I called. Just a nightmare. Ray, the manger is nice, but his staff really needs to do better. Every time I called and asked to speak to Ray or a manager, Luis would say he is not here or he is on a meeting. Every single time I called that was told to me. Just terrible.

Not to mention, there were spiders and cockroaches in the room.

The best place to stay!! The front desk staff are incredibly friendly and go out of their way to meet your every need. Breakfast is delicious and rooms are so nice! Highly recommend.

Came for a volleyball tournament and the customer service was excellent. Spacious rooms and friendly staff. Ayeman was everywhere insuring all guests had anything they could need. The staff at the front desk were amazing from check-in to check-out, always asking if they could be helpful.

I liked the space provided in the suite for a family so it wasnt cramped.

I left my son’s visit on my last visit 2 weeks ago and Ayman went ABOVE AND BEYOND to find it and keep it secure until my next arrival. The customer service here was exceptional and this will definitely be the property I visit every time I’m in Orlando! Thank you so much!!

I’m in Orlando for a family vacation with my family of 10 and the experience has been amazing. The receptionists had been helpful and accommodating, greeting us by name. Aymane has been so kind to the kids and family making sure we all felt welcomed. Jessica did great with breakfast and Alma, Neila, wander , and Leoniedes gave great hospitality. I would love to come back.

I’m giving this Residence Inn by Marriott 4 stars because, while there is definitely room for improvement, the customer service made a lasting impression.

The hotel itself could benefit from some updates and a deep cleaning. The hallways were not as clean as I expected, and the guest room—especially the shower—could have been much cleaner. Those details are important to me, particularly since I frequently stay at upscale hotels and have come to expect a higher standard of cleanliness.

What truly made this stay memorable was the exceptional hospitality from the manager, Aman. During breakfast, he came over to our table simply to welcome my family, thank us for choosing Residence Inn, and make sure we were enjoying our stay. What stood out most was how sincere and genuine he was. It didn’t feel rehearsed—it felt like he truly cared about every guest’s experience.

As a Director myself, I understand how important it is to create an environment where guests feel valued and appreciated. In all of my travels, including stays at many luxury hotels, I have never had a manager personally come over to welcome my family the way Aman did. That simple gesture spoke volumes about his leadership and commitment to outstanding customer service.

While I would love to see improvements in the cleanliness of the property, especially the guest rooms, I would absolutely stay here again because of the warmth and professionalism shown by the staff. Aman is a tremendous asset to Residence Inn, and I would be proud to have someone with his passion for guest satisfaction on my own team.

Thank you, Aman, for taking such pride in your work and for making your guests feel genuinely welcomed. Your kindness and dedication did not go unnoticed.

Ayhmen I believe that’s how you spell his name but every time that I have visited the specific location and went down to breakfast anywhere and I seenhim his energy is so perfect. It’s so approaching family orientated like he makes you feel like he’s known you your whole life, I had a situation with my air, not working in my room and I did call down and the reception said that they were gonna send someone up I never did so when I spoke with him, he asked me if I can hold on so he can see what he can do to rectify the situation. He upgraded my room. The room was nice and cold and so I just wanted to leave a few good words for him in a show that I appreciate everything that he did for me and my partner today thank you so much.

Great service and friendly staff rooms were very clean.