Best Western the Inn at the Fairgrounds

Not understanding the accent of the employee who checked us in and her suggestion for a 2 minute walk to the Fairgrounds-was out of the question. (More like 20 minutes, at night no less.) The rooom was booked on the understanding that there was a shuttle to transport us to the State Fair-OR-how about the bus stop directly in front of the buidling? After much research after arrival, we found that not to be an option either. Having to use a ride share service to get to a concert was not in our budget. Additionally, the toilet moved an inch off its base. Not too settling.

atendimento ,recepcao

Where do I start? When I first walked in I was never greeted or even acknowledge by the woman at the front desk. All she said was ID. I even said hi and she never said it back. She was very cold and straightforward not welcoming at all. She entered my information gave me my key and told me the room number and that was it. I asked her name because I knew I wanted to report her. She gave it to me. I was in a rush because I was going to the fair so I didn't get a chance to inspect my room. I basically dropped my stuff off and left. When I return back to the room a little after 11:00 p.m. I was exhausted and ready to take a hot shower. But the shower was not clean at all it had hair in it and you could actually see the dirt ring around the bottom. I immediately called the front desk and I think it was the same woman, she never apologized or even acted like she cared about the issue she just said that she'll send somebody to clean it and that was it. The guy came in right away he was apologetic and he assured me that he was not the one that didn't clean it correctly. He sprayed it wiped it down and left it did look a little better but still looks really dingy. Then I realized it was hair around the bottom of the toilet as well and on the floor. Look as if the person that was supposed to clean the bathroom just wiped it down and never really cleaned it probably. Before I checked out the next morning I brought it to the front desk attention again and I even had pictures and videos. She told me that the manager wasn't there and that she would have them call me when they got in she took my phone number and information but I never received a call. After a few days I decided to call to check on the issue. I continued to get the runaround for a few days before I finally went to booking.com. I requested a refund of at least half of the money seeing that I spent $300 for one night and was not satisfied at all.

Price

Elevator was broke

Almost 500 for a two bed one night stay

There was no coffee maker in the room

The smell in the halls, the worn and stained ceiling, the broken fridge. And we went to the fitness center and found broken equipment and a smell of strong cat urine. The treadmill had been taken apart and the elliptical didn’t work. So much for a post dinner workout.

Atencion del personal

No microwave in the room as opposed to what was included in the package. Very sad and incomplete breakfast , juice and yogurt machines were out of order, bread and eggs once finished were not replenished and when asked for it they just provided 4 slices even though there was still a lot of time left for breakfast and several other families had to go hungry. Location is very hard to find.