The Charles Hotel in Harvard Square

I chose The Charles Hotel because of its reputation and expected a high standard of hospitality. Instead, my three-week stay was filled with disappointment.

The front desk made even the simplest request—getting a bottle of water—feel like asking for a favor. It’s surprising that a hotel of this level doesn’t provide complimentary bottled water in guest rooms, and even more surprising that staff seem reluctant to hand one out.

Room service was unreliable, with long waits, incorrect orders, and deliveries that sometimes never arrived.

The most frustrating part of my stay was housekeeping. The rooms were cleaned very poorly. If something was left on the floor, it often remained there after housekeeping had supposedly cleaned the room. I travel frequently, and this was by far one of the weakest housekeeping services I’ve experienced. The department clearly needs stronger supervision.

This hotel has an excellent location, but the service simply does not match its reputation or price. I would not choose to stay here again unless there are significant improvements.

I stayed at The Charles Hotel for three weeks while attending a Harvard program, and unfortunately this was one of the most disappointing hotel experiences I’ve had.

The front desk staff were unfriendly from day one. Something as basic as getting a bottle of water became an unnecessary struggle every single time. I have traveled extensively around the world, and I have never stayed at a hotel where guests are not provided with complimentary bottled water in their rooms and instead have to go downstairs to ask for it.

Room service was equally disappointing. Orders took an incredibly long time, were often incorrect, and on several occasions never arrived.

The biggest issue, however, was housekeeping. I have never experienced such poor cleaning standards. Items left on the floor would still be there after the room had supposedly been cleaned. The housekeeping department—and especially its supervision—clearly needs major improvement.

Given the hotel’s reputation and price, I expected excellent service. Instead, I encountered poor customer service, inconsistent housekeeping, and a lack of attention to basic hospitality. I would not stay here again and sincerely hope the hotel addresses these issues.

This hotel really has it all. Before booking, I spent a lot of time reading reviews and comparing nearly every top hotel someone would realistically consider when having a meeting in Cambridge. On my previous trip I stayed at the Ritz-Carlton, so I had a good point of reference. After this stay, I would choose The Charles Hotel again without hesitation.

The showers were excellent, with plenty of hot water and outstanding water pressure. The front desk staff was consistently warm, welcoming, and genuinely helpful. If you book through American Express Fine Hotels + Resorts, they make you feel like a true VIP. Room upgrade (I was a last-minute booking and School is not in session right now for major events) and a welcome bag with gourmet goodies. You can use the breakfast credit in your room or at the restaurant plus an additional hundred dollars to use.

One of the unexpected highlights was the complimentary pantry. Compared with club lounges or elite status benefits at many other hotel brands, this was actually more useful. It was stocked throughout the day with sodas, sparkling water, granola bars, Cheez-Its, Oreos, and a variety of other snacks. My room also included a Nespresso machine, which was a pleasant surprise. Ironically, the Ritz-Carlton room I stayed in didn’t even have in-room coffee.

The blackout shades worked perfectly, something I can’t say about my experience at the Ritz-Carlton. The bed was incredibly comfortable—actually more comfortable than the Ritz. Both hotels use feather beds and have a softer mattress, which I personally prefer.

I was extremely happy with my decision to stay here and would highly recommend the hotel. I felt like a valued guest.

I also think some of the negative comments about the room decor miss the mark. Yes, there is a weathered leather sofa in some rooms that appears intentionally aged rather than brand new, but it’s paired with attractive newer furnishings that complement the hotel’s historic character. The overall feel is fresh, well-maintained, and thoughtfully designed rather than dated.

Finally, we arrived after 1 o’clock in the morning and there were two people who were fresh and bright at the front desk. However, no one there at the front door, which would possibly have some people say this isn’t a five star however when we checked into the Ritz Carlton , there were two people there they still didn’t properly unload our bags from the car and left our bags on the curb to run to go get a cart so we had to drag our bags out of the street. This is an amazing location and we could not be more happy with our choice. We would stay here again and again. room service breakfast was fantastic. Nothing was forgotten. Pancakes were perfect. Eggs were perfect. Hashbrowns were a little odd because they were almost mashed just with a bottom light crust . Rye bread was phenomenal artisan bread as opposed to every other hotel including the Ritz having bagged bread.

Location - amenities - products in room- comfort of bed - friendly accomodating staff and food

A perfect, charming hotel with a great location. The bed linens were incredibly soft, and the food served at Henrietta’s Table was very good. We loved the free snack pantry in the lobby, especially the bottles of water. Will absolutely stay again!

Great facility, staff and overall experience for a mother daughter trip to Boston. Loved the location and ease of walkability during the summer. The snack panty and arrival gift bag were a nice touch too.

De ligging is fantastisch. Bijna alles op loopafstand en ook dichtbij de metrohalte naar Boston

Lovely property. good location.

The Charles Hotel provided a very comfortable stay for my daughter and I while she attended an athletic camp at Harvard. We were able to walk back and forth to the sports complex and never needed our car for anything! Harvard Square was very entertaining and walkable and the convenience of the nearby T station allowed us to go into Boston really easily on two occasions. Hotel staff was helpful when we needed any advice, and our waiter for breakfast at Henrietta’s Kitchen was friendly and personable. The breakfast was amazing as well! I will return to the Charles Hotel in the future if I am in the area for sure! P.S. My teenager was extremely impressed by the “free snacks” that were available! She got to raid the pantry after exercising all day!

Очень уютный отель, все чисто и опрятно. Удобное расположение самого отеля.

I stayed at The Charles Hotel in Cambridge for one night with a family member after several days of college campus visits. We booked through American Express Fine Hotels + Resorts, and the experience exceeded our expectations.

The location is outstanding—just steps from Harvard Yard and in the heart of Cambridge. In fact, we never felt the need to venture into downtown Boston, as the neighborhood itself was vibrant, charming, and full of excellent dining options (we however decided to enjoy dinner at Henrietta’s Table, at the hotel).

Our room was elegant, with a very comfortable bed and an excellent shower. What impressed us most was the contrast between the lively atmosphere of central Cambridge in the evening and the tranquility of the hotel, which felt like a peaceful retreat despite being only a few blocks away from the bustle. The guest service team was efficient, professional, and genuinely friendly throughout our stay.

Overall, this was a wonderful experience, and I would highly recommend The Charles Hotel to anyone visiting Cambridge or the Boston area.

Convenient location and the room we stayed at was excellent

Emplacement et personnel incroyable notamment au restaurant Henrietta