The Charles Hotel

Hotels
•
Aimbridge Hospitality
9.2 (182 reviews)
One Bennett Street, Cambridge, Massachusetts, 02138 , Cambridge , US
1-617-864-1200

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Pets allowed

Facilities

Meeting rooms
Full-service spa
Boat tours nearby
Front entrance ramp
Health or beauty spa nearby
Express check-out
Free bicycles on site
Electric car charging station
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Clean facility
Nice atmosphere
Cons:
Increased charges at checkout
Noise from hotel shows

Categories

Cleanliness
9.26
Reviewers mentioned the hotel was very clean.
Service
9.73
Staff were helpful, professional, and attentive.
Location
9.77
The location is unique and close to many attractions.
Room Quality
9.22
Rooms are well-decorated and comfortable.
Amenities
8.25
Some amenities were lacking, such as a food safe mini fridge.
Value for Money
8.71
Some concerns about increased room charges at checkout.
Food and Beverage
9.26
Restaurant quality praised but lack of a mini fridge noted.
Overall Experience
9.43
Overall a lovely stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:27

Property Description

Discover unparalleled luxury at The Charles Hotel, nestled in the vibrant heart of Cambridge, just moments away from Harvard University.

Exquisite Dining Options
Savor delectable American cuisine at Henrietta's Table, one of our three acclaimed restaurants, and unwind with delightful drinks at our stylish bars and lounges, perfect for relaxation after a busy day.

Luxurious Amenities
Rejuvenate at our full-service spa featuring massages, body treatments, and facials. Stay connected with complimentary Wi-Fi throughout the hotel and take advantage of our 24-hour business center for all your professional needs.

Spacious Event Facilities
Host your next event in our expansive 17,997 square feet of versatile meeting space, equipped with 18 well-appointed meeting rooms tailored to make your gathering a success.

Experience comfort and sophistication at The Charles Hotel—your ideal getaway awaits!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 182 reviews
Cleanliness: 9.26
Service: 9.73
Location: 9.77
Room Quality: 9.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 9.43
L
Lynn • solo_traveller • us
9
Great
2026-05-19 • via Nuitee
K
Katherine • extended_group • us
10
2026-05-16 • via Nuitee
A
Antonio • couple • br
9
2026-05-13 • via Nuitee
L
Li • couple • us
10
2026-05-07 • via Nuitee
S
Sonja • couple • us
10
2026-05-06 • via Nuitee
T
Thierry • couple • fr
10
2026-05-05 • via Nuitee
J
Jose Alvaro • extended_group • br
10
2026-05-04 • via Nuitee
K
Kathryn • couple • ie
9
Great hotel and location
Pros:

The room was very spacoius, comfortable bed, great views. Easy to walk around Cambridge and elsewhere.

2026-04-28 • via Nuitee
M
Maria Fernanda • solo_traveller • br
8
Otima localização , instalaçoes e conforto.
Pros:

Hotel muito bem localizado e extremamente confortavel. Area comum e academia são diferenciadas.

Cons:

Checkin fez algumas confusoes com a reserva e valores estavam extremamente altos por conta de eventos na cidade. Pelos valores cobrados, surpreende nao oferecem café da manha.

2026-04-27 • via Nuitee
M
mari • couple • jp
10
2026-04-26 • via Nuitee
C
Carlos • couple • br
10
2026-04-24 • via Nuitee
D
David • couple • us
8
2026-04-23 • via Nuitee
C
Carol • couple • ie
9
2026-04-21 • via Nuitee
A
Ann • family_with_children • us
9
2026-04-20 • via Nuitee
G
Goulielmos • solo_traveller • lu
8
2026-04-16 • via Nuitee
Q
Q7742DSdanielw • Business • Chicago, Illinois
6
Havard Square Classic - sadly tired and overpriced
Pros:

The Charles is a Harvard Square classic and was the crown jewel of the Square when it opened. These days, it's a little worn and outdated. The location and staff are great, The rooms are OK. If the rate was $300-ish, it would be fine. But it's currently $500+, which just felt to me like it was significantly overpriced for the experience.

2026-04-15 • via Tripadvisor
G
Gergana • family_with_children • es
10
2026-04-13 • via Nuitee
D
dahlia • couple • us
10
Comfortable atmosphere, friendly staff and excellent restaurant
Pros:

Accommodating, efficient

Cons:

All good

2026-04-12 • via Nuitee
O
Olga • solo_traveller • us
9
2026-04-11 • via Nuitee
M
Michael • couple • gb
9
Pros:

Location, reliable service

2026-04-01 • via Nuitee