Richmond Marriott Short Pump

Staff was very attentive and helpful. Clean rooms, food in restaurant was great.

Started off on the wrong foot at checkin, Had to wait until they got off the phone to start checking in guest again. She was rude and unprofessional during checkin. Asked about luggage carts, told me if they weren’t there, I could wait or go look for some, We had to make 3 trips to our room.
Our room was on the 2nd floor by a very noisy conference room, Not the relaxing evening we planned, so had to go down and bother the front desk clerk again to request another room. 3 more trips to the 3rd floor. Unpacked and ready to relax, grabbed the ice bucket and the ice machine is out of service.
TV has 2 internet apps but the wifi is so bad you cant watch those channels.

M club doesn’t have evening hours on weekends, seems to be a meeting place for morning staff.

The rooms are really nice, bed was very comfortable, we didn’t hear any noise and the AC worked great

I loved the modern look in the room. It was very clean. The staff were friendly and they made sure I was good.

The breakfast was really good! The location was perfect! I loved that it was really close to the interstate! The hotel room was huge and clean!

Breakfast was great and morning wait staff was also very good. Everything seemed pretty clean.
Front desk was very accomidating and helpful.
Cleaning staff was good.

Pool was freezing

I really like this hotel and have stayed there 3 times in the past few months. It is in a business park but access to restaurants nearby is easy. The rooms have always been clean and quiet. I never felt like it has been crowded there. The staff are all very nice and helpful. The M Club Lounge is well stocked and not crowded. I have two suggestions for the lounge. 1, it would be awesome if there was a weekly menu of what is expected for the hot food. 2. I wish it was open every day (Hilton properties' lounges are 24/7). I think Marriott is missing out. I know I tend not to stay at the Marriott Hotels with lounges if I am staying over a weekend as I feel I am missing out on a very nice perk.

Checked in with a very friendly and informative Jewel.
Everything went smoothly.
M Lounge was clean and inviting with a nice assortment of appetizers and snacks.
Norma was on top of everything.
Cydnie worked evenings at the front desk. Very knowledgeable. She has the personality and skills for management.
Cleaning staff were excellent.
Overall very pleased with this Marriott.
Will definitely return when in the area again.

We stay at this hotel when we visit Richmond. This hotel is well situated to short pump. The rooms arr alway clean. This hotel can be very busy at times due to weddings, conference, competions etc. I have found that during those times your room selections are likely not to be honored. This has happened on a couple different occasions. Overall solid choice of hotel in this area.

We used to live in Richmond. We have friends and family there so we make a trip quite often. We prefer to stay at a hotel rather than staying with family or friends, Richmond Marriott Short Pump is our favorite hotel. Every time we stay we are greeted with a smile and welcome by the associates are the front desk. We really appreciate the M Club. I’m not a breakfast person so my husband gets his breakfast and I get to take my time in the morning and not have to rush to go to a restaurant. My husband Chris now has Titanium status with Marriott however when we first started staying at the hotel he didn’t have status and we were treated exactly the same when we checked in. A smile and welcome we are glad you are here. Yes there is a difference having status we now get a welcome bag. Thank you to all the staff. We look forward to our next stay.