Hampton Inn & Suites Buffalo/Downtown

Hotels
•
Hampton Inn
8.3 (559 reviews)
220 Delaware Avenue , Buffalo , US
+1 716-855-2223

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very clean and comfortable, spacious rooms
Friendly, helpful staff (early check-in, baggage hold)
Great/central location for Buffalo and Niagara visitors
Good breakfast
Pool and whirlpool; ample/free parking noted by several
Cons:
Check-in/reservation hiccup due to apostrophe in name
Confusion over room number/wrong information from front desk
Accessible hot tub chair/lift not working for disabled guest
Mildew/dated bathrooms and peeling caulking in some rooms
Limited gluten-free breakfast options; at least one guest charged for parking

Categories

Cleanliness
7.4
Many reviewers praised the hotel as very clean and rooms comfortable, but multiple comments noted mildew/black mold and peeling caulking in some bathrooms — a tangible maintenance/cleanliness issue.
Service
9
Staff were repeatedly described as friendly and helpful (early check-in, baggage hold, attentive personnel). There were a few front-desk hiccups (reservation lookup due to an apostrophe, confusion over room number) but overall service was a strong positive.
Location
8.6
Several guests described the location as great/central and convenient for visiting downtown/Buffalo/Niagara; one guest noted a quieter weekend area and some local street-activity concerns, but location is generally a positive.
Room Quality
8.1
Rooms were frequently described as spacious, beautiful and comfortable; however some bathrooms were dated and required room changes for guests due to mildew or worn caulking.
Amenities
7.8
Pool and whirlpool were noted as enjoyable and appropriately sized; breakfast and parking amenities were positive for many. However, the accessible chair/lift for the hot tub was reported not working for a disabled guest, which is a significant amenity shortfall.
Value for Money
8
Most guests felt the stay was worth it given location, room size and service; one guest expected a price adjustment after maintenance issues and another mentioned an unexpected parking charge, indicating minor value concerns.
Food and Beverage
8.5
Breakfast was described positively by several guests (many called it great or nice), though limited gluten-free options were mentioned.
Overall Experience
9
The overall stay was described as excellent by many guests ('awesome', 'best hotel stay ever'), with multiple recommendations to return despite isolated hiccups, producing a very positive aggregate experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
Located just 15.5 km from Walden Galleria and near Buffalo State College, our hotel is the perfect base to explore Buffalo's attractions.

Comfortable Amenities
Indulge in our deluxe hot breakfast buffet, take a dip in the indoor pool, or stay active in the fitness centre. Find convenience in our on-site store for snacks and souvenirs.

Explore Buffalo
Discover the city's financial, leisure, and cultural hotspots nearby, such as KeyBank Center and the Buffalo Museum of Science. Enjoy a scenic waterfront walk or a relaxing boat cruise down the Niagara River.

Book your stay at Hampton Inn and Suites Buffalo/Downtown for a memorable Buffalo experience!

Important information:

Guests under the age of 18 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUF

Location

Guest Reviews

8.3
Based on 559 reviews
Cleanliness: 7.4
Service: 9
Location: 8.6
Room Quality: 8.1
Amenities: 7.8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 9
K
Kimberly • family_with_children • us
7
Overall it was a great stay.
Pros:

Breakfast was good, the pool and hot tub area were very clean and the staff were very nice. Also appreciate the 12:00 checkout time and the fact that the pool opens early. It was nice for our kids to be able to sleep in and still get breakfast and some pool time before our trip home.

Cons:

The amount of money charged for tax, city tax and buffalo tax in addition to paying to park and the tax on that is all too much and over the top. We rented 2 rooms and had to pay all those taxes for each room. It’s a little ridiculous to say the least.

2026-11-07 • via Nuitee
H
Heather • couple • us
10
Amazing
Pros:

Beautiful insides and rooms.

Cons:

Being downtown was the only issue

2026-11-04 • via Nuitee
A
Aurora • couple • us
10
Pros:

The stay itself was awesome. Hotel was very clean, rooms were beautiful and comfortable.

Cons:

When we checked in we did not actually go to our room because we were late to an event. We had a bit of a scare while checking in because they couldn't find the reservation due to my last name having an apostrophe. I did mention "I do have an apostrophe in my name, some systems don't like it i don't know if that matters" but the staff either did not hear me or did not listen. They finally found it after calling over 2 additional staff members, I was sweating 🤣. Anyways, not their fault, some systems are touchy. I work front desk myself so I know how difficult that job is!! When we returned to the hotel at night, we asked the staff what room we were in because we lost the card they gave us with our room number written on it. The girl wrote it down and said "theres the elevator". We mis-read what she wrote down. It looked like she wrote "124" and were searching for a non-existent room. We asked her what room we were in again and then she told us "...there are no rooms on the first floor. You are on the 4th floor, 421". We finally found our room and everything was fine but that was a little frustrating. What made things a little worse... we were staying in room 421. We found the original card and written on the original given to us at check-in was 407... so we were just confused by everything. The TV in our room said "Welcome Aurora" so I knew we were in the correct room. Anyways, overall our stay was great minus those hiccups. We would 100% recommend this hotel to family/friends and we would stay here again.

2026-10-22 • via Nuitee
Y
Yaiza • couple • us
9
2026-10-22 • via Nuitee
K
Kristen • couple • us
10
Pros:

Great location
Clean , friendly staff

2026-10-20 • via Nuitee
R
Rashawnda • couple • us
8
We will return once the chair lift is properly working.
Pros:

Location. Cleanliness. Space of the room

Cons:

That the accessible chair into the hot tub wasn’t working properly. My disabled daughter couldn’t get into the water. I called ahead of time and was told twice that it was working.

2026-10-10 • via Nuitee
M
monica • solo_traveller • it
7
2026-10-09 • via Nuitee
N
Nicola Claudio • family_with_children • it
8
Ottima struttura
Pros:

Albergo comodo, con ampio parcheggio sorvegliato, pulito e con staff gentile. La camera era ampia, la posizione è comoda perchè in centro a Buffalo. Facile da raggiungere ed ottimo punto d'appoggio per chi vuole visitare le cascate del Niagara come nel nostro caso.

Cons:

Siamo stati nel weekend quando gli uffici sono chiusi e nei dintorni non c'era troppa gente in giro e si possono incrociare purtroppo dei senzatetto o persone con problemi. Ad ogni modo la sorveglianza presente sempre all'interno del perimetro dell'albergo garantisce la sicurezza necessaria.

2026-09-17 • via Nuitee
A
Anat • family_with_children • il
8
Pros:

ארוחת בוקר נחמדה - אין יותר מדי אפשרויות ללא גלוטן,
בריכה וג'קוזי כיפיים מאוד.

Cons:

מיקום לא להיט, ומבאס שהיה צריך להוסיף תשלום על חניה.

2026-09-16 • via Nuitee
J
Jay • solo_traveller • us
10
2026-09-08 • via Nuitee
G
Gianluca • family_with_children • it
8
2026-09-07 • via Nuitee
L
lus • couple • us
10
2026-09-04 • via Nuitee
W
Werner • solo_traveller • de
10
Pros:

Kostenlose Parkplätze direkt am Hotel. Tolles Frühstück - Personal sehr freundlich - Zimmer ordentlich groß
Pool und Whirpool ordentliche Größe

Cons:

----

2026-09-02 • via Nuitee
S
Susan • family_with_children • us
10
Best hotel stay ever!!!
Pros:

They allowed us to check in 2 hours early which was extremely helpful. After we checked out, they held our baggage for 2 additional hours until we went to the bus station. We were so appreciative of all of this.

Cons:

Everything was wonderful 😊

2026-08-30 • via Nuitee
D
Dominique • family_with_children • us
6
We made it thru the night.
Pros:

The staff, the location.

Cons:

The bathrooms are dated. Mildew/mold in multiple bathrooms that I checked. Bathrooms should always be very clean but this was a maintenance issue. The bathrooms caulking was peeling and there was black mildew on multiple places. I asked for another room which staff quickly agreed to but I had to check multiple rooms in order to find a bathroom with the least amount. For the cost of a night I don’t feel I should have to feel uncomfortable using the shower. The price adjustment was not offered to me either

2026-08-29 • via Nuitee
H
Hongbin • couple • cn
8
Pros:

房间宽敞

Cons:

位置一般

2026-08-26 • via Nuitee
C
Carmelo • couple • us
10
2026-08-20 • via Nuitee
D
Debbie • family_with_children • ca
10
2026-08-19 • via Nuitee
N
Nazipa • family_with_children • kz
10
2026-08-18 • via Nuitee
A
amy • extended_group • us
10
2026-08-16 • via Nuitee