Fairfield Inn and Suites by Marriott Orlando Near Universal Orlando

Desayuno

The whole stay was smooth. At check in, the room was not ready but front desk offered to hold our luggage until our room was ready. When the shower drain wasn’t functioning right, maintainence got it fixed the same day. Our stay was quiet, the TV was up to date, and AC worked. The lobby coffee was a very nice touch. My friends and I had a great time and it is thanks to hard work of the staff at this hotel.

Frühstück war einfach, aber ok. Lage und Shuttleservice zu universal studios war super

The only thing decent about this place is the breakfast. Room was terrible. My room door wouldn’t even open properly I had to bust it in every time. Everything chipped and dirty looking in the bathroom. The worst part about it was the transportation shuttle. If you don’t show up at least 20 minutes early, they will leave you. You have to find transportation yourself ot wait until the next shuttle time. Universal agent at the Marriott was very unaccommodating named Jessica and she apparently talked to her manager Jessica to help my daughters and I get transportation after we showed up for the shuttle on time but they still left us. The universal agent wasn’t able to help us at all and we were left to wait another hour for the next shuttle. I’ll never book at this hotel again it’s not worth it.

La ubicación es lo unico que sirve ya todo lo que fue antes no lo es ahora los cubos de basura sin nailos para echar la basura una observación preguntar a la gerencia si con lo que cobra la noche no da para comprar bolsas

Family Vacation Turned Into a Nightmare

My family has stayed at this hotel twice before, so we booked it again with confidence. Unfortunately, this visit became one of the worst travel experiences we have ever had.

We reserved our room almost two months in advance through Booking.com and informed the hotel that we would arrive late. After driving from Toronto to Buffalo and flying to Orlando, we finally arrived shortly after midnight due to a flight delay.

Instead of checking us in, the front desk informed us that the hotel had overbooked and our reserved room was gone. We were eventually given a King room instead of the Two Queen Beds room we had booked.

After entering the room, we discovered that the door would not lock properly. Concerned for my family's safety, I politely returned to the front desk and requested another room.

The manager responded with hostility instead of assistance. He insisted the lock was fine, accused me of causing problems, and ultimately told us we were no longer welcome at the hotel.

At around 1:00 AM, while traveling with my 13-year-old child, we were threatened with police simply because we reported a room safety issue. The police were called, and we were forced to leave the hotel in the middle of the night.

My child was terrified and cried throughout the incident. The beginning of what should have been a wonderful family vacation became an unforgettable nightmare.

I also found it unacceptable that the hotel refused to provide any registration paperwork or receipt after taking my ID and credit card.

I have submitted formal complaints to Marriott and Booking.com and requested that they review the hotel's security camera footage and staff records from the night of June 20, 2026.

Hotels make mistakes. Overbooking can happen. What defines customer service is how those mistakes are handled. In our case, we were met with hostility, intimidation, and a complete lack of professionalism.

I sincerely hope Marriott investigates this incident so that no other family experiences what we did.

Didn't tried

I really like Fairfield Inn because its locations are always convenient, the rooms are reliably clean, and the whole vibe is straightforward without being pretentious. Plus, the breakfast is solid and the rates are reasonable, so it consistently feels like great value for the money.

ubicación y desayuno.

Location by far was the best thing about hotel. It had a shuttles to all Universal resorts with good am leaving times but I would have like more return times. It was only a 25 minute walk to City walk and universal islands of adventure if you did not want to be tied to shuttle times. Breakfast was good although not much variety on hot items scrambled eggs and sausage almost every am. Place was clean but dated

El desayuno cumple con lo básico
Tiene transporte a universal
Tiene estacionamiento gratis
Tiene una buena ubicación para ir a comer a restaurantes y para ir de oulet

Staff was friendly, everything was clean, nice breakfast

Unterkunft kann zu 100% weiterempfohlen werden. Unschlagbare Lage für die Universal Studios🤗🤗🤗

距離環球影城非常近，周圍很多餐廳又有藥房、公車，環境也很好、房間也乾淨、乾爽，也有免費的早餐隨便大家吃，每個員工的服務態度都非常得好，雖然比我之前住的飯店貴一些，但是太值得了 ，房間大、沒有吵雜聲，我非常慶幸我找對了住宿，以後我若來這個城市，一定會來這裡住。

The female and male manager were amazing ! Can’t wait to come back !!

Location