Fairfield Inn and Suites by Marriott Orlando Near Universal Orlando

Me quitaron $40 dólares de mi cuenta de banco y no me lo han devuelto

Shuttle to Universal Epic and City Walk!

Não tinha nada danificado, localização perfeita para quem vai visitar as parques da universal

Muy bueno el desayuno y la limpieza

I liked that the room was plenty big enough and the staff was nice. Great location to Universal Studios.

Muy céntrico

Neteixa, comoditat dels llits, Esmorçar i ubicació amb menció al shuttle als parcs, va molt bé.

Ubicacion

Desayuno

The whole stay was smooth. At check in, the room was not ready but front desk offered to hold our luggage until our room was ready. When the shower drain wasn’t functioning right, maintainence got it fixed the same day. Our stay was quiet, the TV was up to date, and AC worked. The lobby coffee was a very nice touch. My friends and I had a great time and it is thanks to hard work of the staff at this hotel.

Frühstück war einfach, aber ok. Lage und Shuttleservice zu universal studios war super

The only thing decent about this place is the breakfast. Room was terrible. My room door wouldn’t even open properly I had to bust it in every time. Everything chipped and dirty looking in the bathroom. The worst part about it was the transportation shuttle. If you don’t show up at least 20 minutes early, they will leave you. You have to find transportation yourself ot wait until the next shuttle time. Universal agent at the Marriott was very unaccommodating named Jessica and she apparently talked to her manager Jessica to help my daughters and I get transportation after we showed up for the shuttle on time but they still left us. The universal agent wasn’t able to help us at all and we were left to wait another hour for the next shuttle. I’ll never book at this hotel again it’s not worth it.

La ubicación es lo unico que sirve ya todo lo que fue antes no lo es ahora los cubos de basura sin nailos para echar la basura una observación preguntar a la gerencia si con lo que cobra la noche no da para comprar bolsas

Family Vacation Turned Into a Nightmare

My family has stayed at this hotel twice before, so we booked it again with confidence. Unfortunately, this visit became one of the worst travel experiences we have ever had.

We reserved our room almost two months in advance through Booking.com and informed the hotel that we would arrive late. After driving from Toronto to Buffalo and flying to Orlando, we finally arrived shortly after midnight due to a flight delay.

Instead of checking us in, the front desk informed us that the hotel had overbooked and our reserved room was gone. We were eventually given a King room instead of the Two Queen Beds room we had booked.

After entering the room, we discovered that the door would not lock properly. Concerned for my family's safety, I politely returned to the front desk and requested another room.

The manager responded with hostility instead of assistance. He insisted the lock was fine, accused me of causing problems, and ultimately told us we were no longer welcome at the hotel.

At around 1:00 AM, while traveling with my 13-year-old child, we were threatened with police simply because we reported a room safety issue. The police were called, and we were forced to leave the hotel in the middle of the night.

My child was terrified and cried throughout the incident. The beginning of what should have been a wonderful family vacation became an unforgettable nightmare.

I also found it unacceptable that the hotel refused to provide any registration paperwork or receipt after taking my ID and credit card.

I have submitted formal complaints to Marriott and Booking.com and requested that they review the hotel's security camera footage and staff records from the night of June 20, 2026.

Hotels make mistakes. Overbooking can happen. What defines customer service is how those mistakes are handled. In our case, we were met with hostility, intimidation, and a complete lack of professionalism.

I sincerely hope Marriott investigates this incident so that no other family experiences what we did.

Didn't tried

I really like Fairfield Inn because its locations are always convenient, the rooms are reliably clean, and the whole vibe is straightforward without being pretentious. Plus, the breakfast is solid and the rates are reasonable, so it consistently feels like great value for the money.