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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Kid meals
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Outdoor furniture
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Picnic area
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Historic Charm in a Modern Setting
Set in a Georgian listed building, the 4-star London Chigwell; Best Western Signature Collection offers ample on-site parking and a convenient location near major attractions.
Luxurious Room Amenities
Indulge in rooms equipped with flat-screen TVs, Sky channels, laptop safes, and complimentary WiFi. Enjoy the convenience of tea/coffee facilities, ironing essentials, and hairdryers in every room.
Fine Dining and Relaxation
Savor classic British and continental cuisine at the Brasserie restaurant, or unwind with a drink in the picturesque hotel gardens. Guests can also enjoy the terrace or the cozy drawing room for a moment of relaxation.
Book now to experience the perfect blend of historic elegance and modern comfort at London Chigwell; Best Western Signature Collection.
Guests staying on a room only or bed and breakfast rate on New Year's Eve are kindly requested to inform the hotel in advance of their dining arrangements as space is limited. This can be noted in the Special Request box during booking or by contacting the hotel/property using the contact details found on the booking confirmation.
Please refer to the notices in the car park for hourly rates.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
A deposit may be required at the property.
Location
Guest Reviews
Staff very friendly & breakfast was good.
Being told I have to pay for parking if booked through a third party & not directly through hotel.
Room and bed
Staff at reception were not that helpful
The beds were so comfortable! The rooms were spacious and very clean.
Perfect location to where we wanted to be (sheesh) and the hotel staff are very friendly and polite.
Location
Dirty no a/c very uncomfortable bed one lumpy flat pillow a bath plug that didn’t fit so when you put the taps on it fell out mould around bath wallpaper coming off even the tissue box hadn’t been replenished just 2 tissues in it
Good location
No air con big problem in the summer
Bed was extremely comfortable and staff were very friendly and helpful
They seem to host regular events. I could not get to sleep until 1.30am and through the early morning there was noise disruption from the event guests.
We had to have a fan in our room due to the aircon wasn't working.
The carpet was old and needs updating. The sofa bed was very uncomfortable. The room was so hot, even with a fan.
Leaving to go home. The rest of the stay was horrendous, for everyone, as well as several other guests I spoke to. The hotel claims it did not advertise air conditioning on third party websites, and yet, my room had an air conditioning system installed in the bedroom, even though it didn't work.
The website information was inaccurate and deceived the customers like myself when booking. The hotel front of house manager Roxanne Belcher emailed me to reply to my complaint and said "Regarding the air conditioning, I appreciate this was a source of frustration. However, I would like to respectfully clarify that our hotel does not advertise air conditioning in any of our bedrooms, and this information is reflected within our room descriptions on booking platforms." This is false advertising, because between the time of booking, and the time of checking in, there was an air conditioning system installed in the hotel room 307 and we were not informed of this. My newly married husband checked the water temperature in the room and even the cold water taps in the bathroom were all HOT, which elevated the heat in the room. The only provision from the hotel was a large desk fan, of which pushed all of the hot air around the room, making the experience entirely unbearable. The hotel had already told my wedding guest that the hotel was completely full, so my husband couldn't stand how hot it was and went home to his dad's house for our wedding night! THE HOTEL COMPLETELY RUINED OUR WEDDING! I also asked for a room with a fridge, at which point I was told they do not have fridges in the rooms; however, my friend texted me upon her check-in to say her room had a fridge! When I argued this to the woman on the front desk, she argued back that "guests bring their own fridges." I explained that I needed a fridge for my epi-pens due to life threatening allergies and that I would require them in seconds.
Location was good for our needs
The bed and pillows were uncomfortable. Very very expensive for what it was, expected it to be top notch for the money.
The whole hotel needed revamping and the bathroom was mouldy and dirty. Would not recommend
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