Stourport Manor Hotel

Tried booking meal using hotel site got no reply hotel practically empty so booking wasn't actually needed.
Food was expensive and dripping in grease I had the burger I couldn't pick it up as bottom of bun soaked in grease disappeared. My boyfriend had sea bass and also plate dripping in grease, he also had to have bottled beer as tap beers not been run off properly
Breakfast was better but kitchen staff in normal clothes no chef whites teapots tea stained. We were there to celebrate my boyfriends birthday along with fireworks display, good show but only 10mins bonfire made up of only pallets beer £7 a pint of not good beer. We were back in our room by 9.30pm

Rooms were freezing cold shower was cold . Fire alarm went of and woke us up. No one came to explain was there a fire or not called the reception to check no answer. Was there for a wedding and the girl was late by 10 mins was told if I wasn't out in by check out I was getting charged for another day. So had to finish getting ready in the car park.

The room was cold and didn’t heat up despite being reported to reception. The swimming pool was cold, changing rooms cold, not an inviting or welcoming setting.
The fixtures and fittings in the hotel room were tired, worn and in need of refreshing. Plug hole was dirty, bath stained and damaged.

The room was freezing cold, I asked several times for extra blankets- which never arrived. They eventually brought up a plug in heater as the heating system in the room was not working correctly. Also the spa facilities closed early- which was not stipulated on the booking, i would not of booked if Id of known that I wasn't able to use during the times of my stay.

Taking a credit card charge of 1p when the room has been paid for 'in case of charges or damages' (like car parking, which you would then struggle to get back?)

Breakfast at £17.50 per person? I think not. We went to Webb's Garden Centre instead. A delicious Full English, cooked freshly and served cheerfully, with coffee, £10.50.

As with all these places, the walls are paper thin and modern guests think it's ok to conduct loud conversations in corridors and their rooms.

Summary - ok for one night and a good price, but shop around before booking.

The room needed a good clean, lots of cobwebs, felt damp and cold no heating on, bathroom needs a deep clean. No additional vanity items supplied

Breakfast was minimal
TV didnt work in some rooms
Shower came out as a dribble in one of the rooms
Little bit dated decor

Shower could have been a bit more powerful. Didn’t like the scrambled egg.

Food is expensive for and they serve low quality food

We booked a suite as it was my birthday weekend so wanted a little luxury treat and also my partner is an early riser so having a separte space for him to enjoy a cup of tea without distrubing myself was perfect however all was not perfect...on arrival there wasn't any reception staff had to wait to be checked in. On entering our "suite" the floors were dirty, there were dead insects in the window sills, used hair grips had been left by the tea facilities, the bathroom was dirty and not just a little bit and the toliet didnt work and proceeded to leak all over the bathroom floor. Went back to reception as I was not staying in the "suite" ok no problem will move you rooms...we weren't moved to another suite but instead moved to a "family room" which wasn't much better no main light in the room instead you have 4 tiny wall mounted lights that barely made a difference on! Very poor finishings everywhere in the room although at least the bathroom was clean this time! Same couldnt be said about the floor. I was refunded the difference between the cost of the 2 rooms and that was it! Very disappointed and ruined what should have been a lovely birthday treat. Such a shame because this hotel has the potential to be an amazing place.I can say it does have a nice big carpark just remember to enter your registration on arrival.

Dinner (fish and chips) was disappointing. Small portion of fish looked like it had been reheated (probably from a packet) and not freshly cooked. I also had the dregs of the barrel when I ordered a pint which had to be pointed out to staff (although they did swap it for a fresh one).

The HVAC in the room did not work and so the room was cold. I was given an electric heater to warm the room. The executive double room is advertised as having a bath and a shower. The room I stayed in had no bath.

Dated building extensions , our bedroom view was of vast empty carpark
Breakfast buffet very sparse and average .
Gym and pool facility not part of booking - extra payment required.
Meet and greet at reception not very welcoming or warm.

This was not priced as a budget hotel, but it is, it is Crossroads motel style, and shabby, despite looking like a nice country hotel in the pictures. Every little extra is charged ie using the pool, towel etc. Breakfast was costly and basic.

The evening meal is overpriced, and the quantity poor. The whole hotel feels like it needs an upgrade.

No garden view as promised; No cleaning or change of towels; toiletry; coffee; tea etc. although part of the deal and services paid for. Staff not trained in the bar for mixing drinks, or knowing how to use the barista machine.

Taxi to town, but was ok