Novotel Düsseldorf City West

Hotels
•
Novotel
7.8 (1446 reviews)
Niederkasseler Lohweg 179 , Düsseldorf , DE
+49 211 520600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, responsive staff
Excellent breakfast selection
Central location / close to U-Bahn
Generally clean rooms and good towels
On-site parking (Tiefgarage)
Cons:
Perceived as overpriced (rooms, bar, garage)
Rooms and bathrooms often described as outdated
Uncomfortable or small beds / sagging mattresses
Restaurant/menu limited and expensive
Staff language barrier for some French-speaking guests

Categories

Cleanliness
8.6
Generally praised across reviews: rooms and towels described as clean and comfortable; a few mentions of limescale in bathtubs and some wear in parts of the room.
Service
8.9
Multiple comments about very friendly, responsive staff and quick check-in/out; one note that staff did not speak French, which affected some guests.
Location
9.2
Frequently highlighted as central and convenient (close to U-Bahn, good location for visitors from France/Belgium).
Room Quality
6.3
Mixed feedback: some rooms described as comfortable and recently furnished, but many guests report outdated furnishings, old bathrooms, small beds and sagging mattresses.
Amenities
7.4
Tiefgarage and lobby water noted positively; some guests report limited in-room amenities (no complimentary drinks/toiletries) and an outdated bathtub in places.
Value for Money
5.6
Several guests called the hotel overpriced (room rates, bar and garage), especially during event/concert periods; price perceived as not matching room quality.
Food and Beverage
8
Breakfast repeatedly praised for variety and quality; restaurant dishes described as tasty, though the restaurant/menu/prices were criticized as limited and expensive by some.
Overall Experience
8.4
Overall positive stays driven by friendly staff, excellent breakfast and central location, tempered by concerns about room age and value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Luxurious Spa Facilities
Indulge in relaxation at our spa featuring a sauna and fitness studio, perfect for unwinding after a busy day exploring Düsseldorf.

Delicious Dining Experience
Savor Mediterranean delicacies at NOVO² restaurant and enjoy a wide selection of drinks at the bar. During summer, dine al fresco on the terrace for a memorable experience.

Convenient Amenities
Stay connected with free Wi-Fi, catch up on your favorite shows with cable TV, and keep your beverages cool with the in-room refrigerator. Plus, with on-site parking and easy access to public transport, exploring the city is a breeze.

Experience comfort and convenience at Novotel Düsseldorf City West. Book now for an unforgettable stay!

Important information:

Guests who booked the room with the breakfast option can bring up to 2 children (15 or younger) to the breakfast buffet free of charge. In addition, 2 children aged 15 or under can stay in existing beds of the room with the parents or grandparents free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Location

Guest Reviews

7.8
Based on 1446 reviews
Cleanliness: 8.6
Service: 8.9
Location: 9.2
Room Quality: 6.3
Amenities: 7.4
Value for Money: 5.6
Food and Beverage: 8
Overall Experience: 8.4
M
Malalei • family_with_children • nl
8
Luxe schone en vriendelijke personeel. Zeer aanbevolen aan anderen. En locatie is perfect.
Pros:

Eigenlijk alles wat goed. Alleen ontbijt kon beter. Het was te weinig Keuzes. Voor de rest alles wat goed en personeel zeer behulpzaam.

Cons:

Ontbijt

2026-11-06 • via Nuitee
N
Nathan • family_with_children • gb
3
Disruptive Night
Pros:

Good breakfast - easy check in and check out

Cons:

Asked for a double bed but got two singles. Room and carpet was outdated. Fire alarm went off in the night and we had to evacuate - no offer of compensation or refund.

2026-11-05 • via Nuitee
R
Rastislav • family_with_children • gb
5
Basic and not 4-star.
Pros:

How close it was to where we needed to be.

Cons:

The fact that it is advertised as 4-star is a bit far-fetched. In my opinion it’s not quite that . It has an outdated bathroom; it looks like it is from the 80s.
No other tv station than German tv, which is completely fine no big deal my son was mostly on his phone or iPad as the Netflix option or any other streaming service wasn’t working/ available. Not happy about being charged €25 a day for parking. It is a bit much to ask in my opinion on top of the room price.
The staff was kind and helpful.

2026-11-05 • via Nuitee
M
Mark • solo_traveller • be
9
2026-11-04 • via Nuitee
K
KOJI • solo_traveller • jp
6
2026-11-03 • via Nuitee
S
Suellen • couple • ie
7
2026-11-03 • via Nuitee
G
Gerhard • family_with_children • de
9
2026-11-02 • via Nuitee
R
Robert • couple • nl
8
2026-11-01 • via Nuitee
V
VelDel • family_with_children • es
10
Recomendable
Pros:

La atención al cliente.

Cons:

La función smart tv no estaba disponible.

2026-11-01 • via Nuitee
M
Mathias • family_with_children • de
10
Alles Top
Pros:

Das Zimmer

2026-11-01 • via Nuitee
Y
Yuliya • family_with_children • ua
10
2026-10-31 • via Nuitee
M
Marcel • family_with_children • de
10
2026-10-31 • via Nuitee
L
Leon • family_with_children • lu
9
2026-10-31 • via Nuitee
M
Moroni • family_with_children • be
8
Pros:

Très bon accueil.
Chambre propre et confortable.

Cons:

La salle de bain est un peu désuète..
Lit un peu petit.
Dommage que le personnel ne parle pas le français vu la proximité avec la France et la Belgique.

2026-10-30 • via Nuitee
M
Mahmoud • family_with_children • qa
10
2026-10-30 • via Nuitee
H
Hanna • family_with_children • de
10
Pros:

Badewanne im Zimmer

2026-10-30 • via Nuitee
A
Alexandra • family_with_children • be
10
2026-10-29 • via Nuitee
M
Maren • solo_traveller • de
10
2026-10-29 • via Nuitee
H
Harriet • family_with_children • nl
7
2026-10-25 • via Nuitee
S
Saloua • family_with_children • nl
9
Aanrader
Pros:

Schoon hotel, vriendelijk personeel. Goed ontbijt. We hebben ‘s avonds in het restaurant gegeten en dit was ook top. Leuke speelhoek voor de kinderen

2026-10-25 • via Nuitee