Holiday Inn York City Centre by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.7 (7837 reviews)
City Centre, 53 Piccadilly , York , GB

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Cons:
Cleanliness issues
Unresponsive service

Categories

Cleanliness
7.84
Multiple reviews indicate issues with cleanliness, including dirty linens and unclean rooms.
Service
9.81
While some staff were noted as polite, there were concerns regarding unhelpful service during critical situations.
Location
9.85
The hotel is well placed near the city centre, making it convenient for guests.
Room Quality
7.8
Concerns about room cleanliness and heating issues noted in several reviews.
Amenities
9.33
Standard facilities mentioned, but no specific complaints.
Value for Money
9.29
Some guests felt the prices did not reflect the service quality.
Food and Beverage
6.84
Significant complaints about breakfast availability and quality, leading to a low score.
Overall Experience
8.81
Despite various issues, some guests still appreciated aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 19:03

Property Description

Modern Hotel within Historic City Walls

The Holiday Inn York City Centre offers a modern stay within the historic city walls. Stylish Rooms with Convenient Amenities include air conditioning, flat-screen TVs, and free WiFi. Guests can enjoy a delicious breakfast at the on-site restaurant and relax with light snacks at the cocktail bar.

Convenient Room Features

The rooms are equipped with hairdryers, tea/coffee-making facilities, and walk-in power showers with complimentary toiletries. Flexible Room Options cater to different needs, including disabled rooms, interconnecting rooms, and double rooms with twin beds. Some double rooms even have a sofa bed for families.

Ideal Location and Services

With 24-hour room service and nearby parking options, the hotel ensures a comfortable stay. Explore York Easily as the hotel is close to major attractions and transportation hubs. Book now for a memorable stay at Holiday Inn York City Centre.

Important information:

Please note Holiday Inn York City Center does not have a restaurant, but a selection of light snacks is available in the lobby area from the lounge menu.

Please note that a credit or debit card pre-authorization will be run on arrival to cover for any extra costs.

Hotel has elevator maintenance planned from 01st Jan 2024 until 31st Jan 2024 during this period none of the elevator will not work in the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 7837 reviews
Cleanliness: 7.84
Service: 9.81
Location: 9.85
Room Quality: 7.8
Amenities: 9.33
Value for Money: 9.29
Food and Beverage: 6.84
Overall Experience: 8.81
A
Ann • solo_traveller • no
1
2026-10-13 • via Nuitee
M
Margaret • couple • gb
8
Hotel handy for The Barbican which was why we booked here.
Pros:

Bed was comfortable and large.

Cons:

Bar was not well stocked, they had no vodka or white wine. Also thought £16.99 each for breakfast was expensive, if I’d known this was the price I’d have went across the road to Wetherspoon for breakfast for under £5.

2026-10-13 • via Nuitee
S
Saskia • couple • de
6
Leider nicht wie beschrieben.
Pros:

Die Lage war sehr gut , ebenso das Personal

Cons:

Die beiden Zimmer die wir buchten, waren extrem dunkel und wir bekamen als Ehepaar ein Zimmer mit einem schmalen Bett, unsere Tochter als Einzelperson ein breites Bett . Die Badezimmer waren beide super unterschiedlich, teils schimmelige Duschköpfe. Ich als Milben allergische Person habe die ganze Nacht Asthma gehabt, trotz Tabletten.
Fenster zogen durch

2026-10-13 • via Nuitee
S
Saskia • solo_traveller • de
6
2026-10-13 • via Nuitee
I
Isobel • solo_traveller • gb
10
A comfortable, pleasant stay with helpful staff
Pros:

Location was perfect. I needed a hotel near York Barbican and this was only 4 minutes away

Cons:

No suggestions

2026-10-13 • via Nuitee
J
John • couple • gb
8
2026-10-12 • via Nuitee
J
John • family_with_children • gb
9
Pros:

Excellent, great location for the Barbican theatre, and town centre just minutes walking distance away. Great stop over hotel.

2026-10-12 • via Nuitee
I
Isabelle • couple • gb
9
Pros:

Location. Quiet

2026-10-12 • via Nuitee
B
Brian • solo_traveller • gb
6
Pros:

The beds were very comfy we had a great night's sleep, the location was great, a short walk to most places, room temperature was good and easy to control, good size tv, good lighting in the room, bathroom facilities and towels provided.

Cons:

First impressions of the hotel, dated and could do with a good paint job and carpets cleaned, the room wasn't much different, dirty paintwork scratched paintwork, cracked shower tray, dirty windows from top to bottom of the hotel, restaurant was ok , but the breakfast was as good as a witherspoons breakfast but 3x the price, overall the price of the room was expensive for the standard offered.

2026-10-12 • via Nuitee
B
Ball • couple • im
2
Disappointed on all levels had a family emergency had to leave three days early and didn’t even spend a full night there
Pros:

Check in quick.

Cons:

Check out slow gray and black paint over painted and to dark.

2026-10-12 • via Nuitee
G
germaney • solo_traveller • gb
7
2026-10-12 • via Nuitee
G
Gary • solo_traveller • au
7
2026-10-12 • via Nuitee
S
Sean • solo_traveller • gb
10
York city break
Pros:

The hotel was in the city and allowed good access to the city walls, and The Shambles, covering 2 key elements we wanted during our stay.
The Wetherspoons just opposite helped too!

2026-10-10 • via Nuitee
M
Margaret • couple • gb
8
Fab time overall in York. Decent hotel which is a wee bit frayed around the edges but lovely staff !
Pros:

The location of the hotel was great - we were there for an event at the Barbican which was a only a 5 minute walk. It was also easy to walk into the centre of the city and was close to City walls, the river and the York Castle Museum.

The package of dinner, bed and breakfast was excellent value as the food was good and it saved us having to look for somewhere to eat on arrival and before going to the concert.

The staff were lovely - very pleasant, polite, cheerful and helpful even when dealing with a large crowd of people all arriving at once.

The room was a good size and had everything you'd expect and was clean if a little tired. My husband liked the fact there was a small fitness suite with a decent treadmill so he didn't miss out on his regular run.

Cons:

The hotel was clean but a little tired- scuffed paintwork in corridors/ communal areas and the sink in our room had a leak. We also didn't like that you couldn't open the window at all although I know this is quite common in hotels nowadays.

The food offer in the evenings was actually pretty good and we enjoyed eating there. On arrival at just after 8pm staff told us we could still order dinner which was great. On our second night we asked if we could order early so as to eat as soon after dinner service began at 6pm as possible as we were going out. The lovely lady on reception did her best but did say at 5.50pm that the chef wasn't in the kitchen and our food didn't arrive until 6.40pm. We felt a little rushed and didn't order starters or dessert. Another couple who were also going to the same concert didn't get get their food until after us.

The concierge unit where you can order an uber via a 3rd part website was also a bit of a let down. At 10.45 we ordered a car to take us to the station at 11.30 ( train was at 12noon) - order was confirmed but no car arrived. Again reception staff very helpful in providing a taxi firm number who actually sent a car and we got the train by the skin of our teeth. Use the Uber app or better still use a proper taxi firm and leave lots of time to get to the station on Race Day !!

2026-10-10 • via Nuitee
H
Husam • couple • sa
3
Pros:

Attitude issues, room not what I expected, noisy, not clean, the only positive thing is the smell at the entrance is good, I can’t recommend this place for friends…

Cons:

Attitude issues, room not what I expected, noisy, not clean, the only positive thing is the smell at the entrance is good, I can’t recommend this place for friends…

2026-10-10 • via Nuitee
E
E • couple • gb
6
Won't be back
Pros:

Where hotel was situated

Cons:

Breakfast room.... Tables were not cleared and were dirty.... Food was not hot

2026-10-10 • via Nuitee
C
Claudia • couple • ro
2
Very disappointing for a Holiday Inn!
Pros:

Location in city center

Cons:

Old and dirty, definitely not a four star hotel. Maybe two! Smelly room and smelly bathroom with plastic curtains at shower!

2026-10-10 • via Nuitee
F
Frank • couple • gb
9
Pros:

All was good with the room etc

Cons:

Nothing

2026-10-09 • via Nuitee
D
Donna • solo_traveller • gb
6
Pros:

Quick check in and great location

Cons:

Sadly alot of the property looks quite dirty, we used the stairs to go down to breakfast and full of stains which was not good to see , shower in room very mouldy .
Also we came back in the evening and thought we would have a drink at the bar , sadly after quite a wait no one came to serve us , so we decided to go and use the wetherspoons over the road which was abit disappointing to see lack of staff on an evening .
Breakfast was ok , but the coffee was not pleasant and the juices seemed very watered down which were not nice either , communal areas seemed quite grubby but reception staff very friendly

2026-10-09 • via Nuitee
M
Matthew • couple • gb
10
Pros:

Location

2026-10-09 • via Nuitee