Holiday Inn York City Centre by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.7 (7022 reviews)
City Centre, 53 Piccadilly , York , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Cons:
Cleanliness issues
Unresponsive service

Categories

Cleanliness
7.84
Multiple reviews indicate issues with cleanliness, including dirty linens and unclean rooms.
Service
9.81
While some staff were noted as polite, there were concerns regarding unhelpful service during critical situations.
Location
9.85
The hotel is well placed near the city centre, making it convenient for guests.
Room Quality
7.8
Concerns about room cleanliness and heating issues noted in several reviews.
Amenities
9.33
Standard facilities mentioned, but no specific complaints.
Value for Money
9.29
Some guests felt the prices did not reflect the service quality.
Food and Beverage
6.84
Significant complaints about breakfast availability and quality, leading to a low score.
Overall Experience
8.81
Despite various issues, some guests still appreciated aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 19:03

Property Description

Modern Hotel within Historic City Walls

The Holiday Inn York City Centre offers a modern stay within the historic city walls. Stylish Rooms with Convenient Amenities include air conditioning, flat-screen TVs, and free WiFi. Guests can enjoy a delicious breakfast at the on-site restaurant and relax with light snacks at the cocktail bar.

Convenient Room Features

The rooms are equipped with hairdryers, tea/coffee-making facilities, and walk-in power showers with complimentary toiletries. Flexible Room Options cater to different needs, including disabled rooms, interconnecting rooms, and double rooms with twin beds. Some double rooms even have a sofa bed for families.

Ideal Location and Services

With 24-hour room service and nearby parking options, the hotel ensures a comfortable stay. Explore York Easily as the hotel is close to major attractions and transportation hubs. Book now for a memorable stay at Holiday Inn York City Centre.

Important information:

Please note Holiday Inn York City Center does not have a restaurant, but a selection of light snacks is available in the lobby area from the lounge menu.

Please note that a credit or debit card pre-authorization will be run on arrival to cover for any extra costs.

Hotel has elevator maintenance planned from 01st Jan 2024 until 31st Jan 2024 during this period none of the elevator will not work in the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 7022 reviews
Cleanliness: 7.84
Service: 9.81
Location: 9.85
Room Quality: 7.8
Amenities: 9.33
Value for Money: 9.29
Food and Beverage: 6.84
Overall Experience: 8.81
V
Victor • solo_traveller • us
10
Pros:

The room was exactly what we needed. Clean bathroom, comfortable bed, and good housekeeping service throughout the stay.

2026-05-30 • via Nuitee
D
david • solo_traveller • gb
3
Pros:

Location

Cons:

Bed uncomfy rude reception

2026-05-30 • via Nuitee
A
Angela • family_with_children • it
8
2026-05-30 • via Nuitee
A
Aric • extended_group • sg
10
2026-05-30 • via Nuitee
H
Helena • solo_traveller • at
9
2026-05-30 • via Nuitee
C
Carol • family_with_children • gb
10
Pros:

Excellent service .Staff coud,nt do enough for you.

Cons:

Relaxed atmosphere tasty food.

2026-05-30 • via Nuitee
B
Burgess • solo_traveller • gb
8
Lumpy bed, but good stay.
Pros:

The size of the rooms were reasonable.

Cons:

You only get one lumpy hard pillow, and the sofa bed was unbearable.

2026-05-29 • via Nuitee
S
Sara • family_with_children • gb
6
Great location, friendly staff, poor sofa bed, loud during night
Pros:

Breakfast was lovely, staff were very helpful, location was excellent

Cons:

The sofa bed was extremely uncomfortable, you could feel every spring underneath the mattress which was very thin
You cant park a car with a roofbox in the car parks recommended by the hotel as they have height restrictions
Theres a wetherspoons on the corner which I presume the loud late night noise was coming from and then loud noises through the early hours from bin lorries/construction workers

2026-05-29 • via Nuitee
W
Wendy • solo_traveller • gb
9
Pros:

The room was excellent, spacious, comfortable bed, lots of towels

Cons:

The bathroom, didn't like the wet room, floor stayed wet for a long time, had to put a towel on the floor

2026-05-29 • via Nuitee
R
Ross • solo_traveller • gb
9
2026-05-29 • via Nuitee
J
JIATONG • couple • cn
9
Pros:

Great location and near to train station

2026-05-29 • via Nuitee
V
Victor • solo_traveller • us
10
Pros:

Really liked the atmosphere of this hotel.

2026-05-29 • via Nuitee
A
Ami • couple • gb
10
2026-05-29 • via Nuitee
G
Graham • solo_traveller • gb
9
2026-05-29 • via Nuitee
M
Michele • solo_traveller • gb
9
2026-05-29 • via Nuitee
P
Pete • couple • gb
9
2026-05-29 • via Nuitee
P
Paul • couple • gb
8
Great…. Use the stairs
Pros:

Location

Cons:

The lift !!!
It needs a serious upgrade !!! I watched a geezer eat his £18 breakfast…. Just waiting for it !!!

2026-05-29 • via Nuitee
S
Sopi • couple • au
7
Staff were great and facilities were clean.
Pros:

Location

Cons:

Room was small for the money you pay for it.

2026-05-29 • via Nuitee
J
James • couple • gb
9
Pros:

Great hotel and friendly staff.

2026-05-29 • via Nuitee
H
Hindley • solo_traveller • gb
9
2026-05-28 • via Nuitee