Holiday Inn York City Centre by IHG

Hotels
Holiday Inn Hotels & Resorts
8.7 (7744 reviews)
City Centre, 53 Piccadilly , York , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Cons:
Cleanliness issues
Unresponsive service

Categories

Cleanliness
7.84
Multiple reviews indicate issues with cleanliness, including dirty linens and unclean rooms.
Service
9.81
While some staff were noted as polite, there were concerns regarding unhelpful service during critical situations.
Location
9.85
The hotel is well placed near the city centre, making it convenient for guests.
Room Quality
7.8
Concerns about room cleanliness and heating issues noted in several reviews.
Amenities
9.33
Standard facilities mentioned, but no specific complaints.
Value for Money
9.29
Some guests felt the prices did not reflect the service quality.
Food and Beverage
6.84
Significant complaints about breakfast availability and quality, leading to a low score.
Overall Experience
8.81
Despite various issues, some guests still appreciated aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 19:03

Property Description

Modern Hotel within Historic City Walls

The Holiday Inn York City Centre offers a modern stay within the historic city walls. Stylish Rooms with Convenient Amenities include air conditioning, flat-screen TVs, and free WiFi. Guests can enjoy a delicious breakfast at the on-site restaurant and relax with light snacks at the cocktail bar.

Convenient Room Features

The rooms are equipped with hairdryers, tea/coffee-making facilities, and walk-in power showers with complimentary toiletries. Flexible Room Options cater to different needs, including disabled rooms, interconnecting rooms, and double rooms with twin beds. Some double rooms even have a sofa bed for families.

Ideal Location and Services

With 24-hour room service and nearby parking options, the hotel ensures a comfortable stay. Explore York Easily as the hotel is close to major attractions and transportation hubs. Book now for a memorable stay at Holiday Inn York City Centre.

Important information:

Please note Holiday Inn York City Center does not have a restaurant, but a selection of light snacks is available in the lobby area from the lounge menu.

Please note that a credit or debit card pre-authorization will be run on arrival to cover for any extra costs.

Hotel has elevator maintenance planned from 01st Jan 2024 until 31st Jan 2024 during this period none of the elevator will not work in the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 7744 reviews
Cleanliness: 7.84
Service: 9.81
Location: 9.85
Room Quality: 7.8
Amenities: 9.33
Value for Money: 9.29
Food and Beverage: 6.84
Overall Experience: 8.81
K
katie solo_traveller gr
8
Comfortable stay
Pros:

Comfortable bed and decent size. Lovely bath room and shower products.

Cons:

Having a fridge would be a good improvement. Instructions on how to use the heating/air-conditioning would be a good idea as the room was very cold on arrival and it took a while to suss out the control panel..

2026-08-08 via Nuitee
B
Brigitte extended_group de
7
gutes Mittelklassehotel
Pros:

Das Zimmer war modern, sauber und praktisch. Es enthielt alles, was wir brauchten. Auch das Bad war gut. Angenehm war die Klimaanlage, die fast geräuschlos lief. Das Frühstücksbuffet war reichhaltig und bot die Möglichkeit, sich ein Frühstück nach seinen eigenen Bedürfnissen zusammenzustellen. Das Personal war freundlich und hilfsbereit. Auch die Lage des Hotels ist zentral, man ist in wenigen Minuten zu Fuß in der Altstadt.

Cons:

Schade ist, dass vom Hotel kein Parkmöglichkeit angeboten wird. Es befinden sich 24 Stunden Parkplätze in der Umgebung, aber man muss das Gepäck zum Hotel tragen und die Parkplätze waren nicht ganz billig.

2026-08-08 via Nuitee
M
Millie extended_group gb
10
2026-08-08 via Nuitee
R
Rob couple gb
6
Ok stay but will do room only in future but staff are really working hard to accommodate
Pros:

Lovely location within walking distance from everything
Staff were lovely credit to the hotel

Cons:

We went down for breakfast first thing at 7.30 only to find it was rammed with a coach party who were very rude and just were acting like it was there last meal poor lass who was on duty was run ragged felt really sorry for her as soon as she put stuff out it was gone leaving very little or nothing for other quests who had come down for a quiet breakfast
If had been told about that we would have come down bit latter to enjo
y our breakfast quietly as stated on info in the lift
Had we had known about coach party we would paid for room only as to be honest there wasn’t the choice available and not worth paying for the breakfast
Other that our stay was pleasant
That’s what

2026-08-08 via Nuitee
M
Michael Dullenty couple gb
8
2026-08-07 via Nuitee
D
Daniel couple gb
9
2026-08-07 via Nuitee
A
Aaron Jan family_with_children gb
9
2026-08-07 via Nuitee
M
MartinKoeh solo_traveller at
9
Pros:

Sehr freundliches Personal, toller Ankunftsbereich, die Betten waren toll - schon lang nicht mehr so gut geschlafen, Lage sehr gut - 8 min zu Fuss ins Zentrum

Cons:

Waren nach einer 5h Autofahrt um 14:32 im Hotel und das Zimmer war noch nicht fertig - das war mühsam - ich weiss offiziell erst ab 15 uhr aber ich versteh sowas nicht - man sollte die Zimmer die neu bezogen werden halt bevorzugen zum putzen

2026-08-07 via Nuitee
P
Paula family_with_children gb
7
Gorgeous breakfast, would have liked an extra pillow for comfort
Pros:

Breakfast was gorgeous. Couldn't fault the breakfast

Cons:

I asked for an extra pillow at reception but they said they couldn't find a spare one.

2026-08-07 via Nuitee
S
Shapez 134 solo_traveller gb
7
Pros:

It was close to everything

Cons:

A bit old now .a little refurbishment will lift its look

2026-08-07 via Nuitee
L
Lenka family_with_children cz
6
Velmi ochotný personál a skvělá snídaně.
Pros:

Personál byl nadstandardně ochotný a vstřícný, za což moc děkujeme. Snídaně byla velmi dobrá, jen by nás potěšila čerstvá zelenina.

Cons:

Pokoj nás ale bohužel příliš nenadchl – koberec byl flekatý, záchod špatně splachoval a okno nešlo vůbec otevřít, takže jsme byli závislí výhradně na klimatizaci.

2026-08-06 via Nuitee
J
Jessica couple gb
10
2026-08-06 via Nuitee
M
Me Linda couple gb
10
2026-08-06 via Nuitee
A
ANGELA solo_traveller gb
9
Pros:

The staff were friendly and very accomodating.
The room was clean and had everything we needed.

2026-08-05 via Nuitee
M
Mitchell solo_traveller gb
7
2026-08-05 via Nuitee
K
Kelly couple gb
9
2026-08-05 via Nuitee
D
Davies couple gb
9
2026-08-05 via Nuitee
G
GEORGE couple mx
7
Pros:

Everything was ok

2026-08-05 via Nuitee
G
Ghanem couple ae
6
2026-08-05 via Nuitee
K
Kieran couple gb
6
Good, but not worth the price
Pros:

Breakfast was good with a wide variety of options.

Cons:

I contacted the hotel a few days before arrival with a particular query and they didn’t reply or respond. This issue was solved on check-in but it didn’t demonstrate that the hotel was particularly responsive.

In addition, the handle on the window was broken. There was a general sense that the room was dusty and tired. There was only one slow small lift.

In general, the room felt particularly expensive for what was on offer.

2026-08-04 via Nuitee