Holiday Inn York City Centre by IHG

Hotels
Holiday Inn Hotels & Resorts
8.7 (7837 reviews)
City Centre, 53 Piccadilly , York , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Cons:
Cleanliness issues
Unresponsive service

Categories

Cleanliness
7.84
Multiple reviews indicate issues with cleanliness, including dirty linens and unclean rooms.
Service
9.81
While some staff were noted as polite, there were concerns regarding unhelpful service during critical situations.
Location
9.85
The hotel is well placed near the city centre, making it convenient for guests.
Room Quality
7.8
Concerns about room cleanliness and heating issues noted in several reviews.
Amenities
9.33
Standard facilities mentioned, but no specific complaints.
Value for Money
9.29
Some guests felt the prices did not reflect the service quality.
Food and Beverage
6.84
Significant complaints about breakfast availability and quality, leading to a low score.
Overall Experience
8.81
Despite various issues, some guests still appreciated aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 19:03

Property Description

Modern Hotel within Historic City Walls

The Holiday Inn York City Centre offers a modern stay within the historic city walls. Stylish Rooms with Convenient Amenities include air conditioning, flat-screen TVs, and free WiFi. Guests can enjoy a delicious breakfast at the on-site restaurant and relax with light snacks at the cocktail bar.

Convenient Room Features

The rooms are equipped with hairdryers, tea/coffee-making facilities, and walk-in power showers with complimentary toiletries. Flexible Room Options cater to different needs, including disabled rooms, interconnecting rooms, and double rooms with twin beds. Some double rooms even have a sofa bed for families.

Ideal Location and Services

With 24-hour room service and nearby parking options, the hotel ensures a comfortable stay. Explore York Easily as the hotel is close to major attractions and transportation hubs. Book now for a memorable stay at Holiday Inn York City Centre.

Important information:

Please note Holiday Inn York City Center does not have a restaurant, but a selection of light snacks is available in the lobby area from the lounge menu.

Please note that a credit or debit card pre-authorization will be run on arrival to cover for any extra costs.

Hotel has elevator maintenance planned from 01st Jan 2024 until 31st Jan 2024 during this period none of the elevator will not work in the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 7837 reviews
Cleanliness: 7.84
Service: 9.81
Location: 9.85
Room Quality: 7.8
Amenities: 9.33
Value for Money: 9.29
Food and Beverage: 6.84
Overall Experience: 8.81
R
Raquel solo_traveller es
7
Pros:

Ubicacion

Cons:

Poco espacio en la habitacion para tener ropa porque estaba ocupado por plancha

2026-08-29 via Nuitee
A
Andrew family_with_children gb
10
2026-08-29 via Nuitee
L
Louise extended_group gb
10
2026-08-29 via Nuitee
J
Julie solo_traveller gb
10
2026-08-29 via Nuitee
C
Carla couple gb
9
2026-08-29 via Nuitee
H
Hannah family_with_children gb
10
2026-08-29 via Nuitee
A
Alejandra couple ar
10
2026-08-29 via Nuitee
G
giulia couple it
10
2026-08-29 via Nuitee
S
Sara couple gb
10
2026-08-29 via Nuitee
Y
Yacine family_with_children dz
10
2026-08-29 via Nuitee
D
Danielle solo_traveller gb
9
Pros:

Comfortable bed. Friendly staff

2026-08-28 via Nuitee
L
Lawton couple gb
9
Great stay overall will definitely return
Pros:

The location is very good close to town centre

Cons:

Reception is very friendly helpful quick check in /out

2026-08-28 via Nuitee
K
Kelly solo_traveller gb
7
Pros:

The location was good, as far enough away from centre of town

Cons:

Faulty flashing downlight over bed, hair in the shower, not very well hoovered, no tea spoons for the tea/coffee provided, very lumpy pillow, which meant an uncomfortable night's sleep

2026-08-27 via Nuitee
S
Sabrina solo_traveller it
9
Pros:

Stanza spaziosa! Letto oversize! Tutto ok!

Cons:

Niente!

2026-08-27 via Nuitee
G
George extended_group gb
10
Perfect for a short city stop
Pros:

New, fast check in, nice lobby

Cons:

Not much to dislike - checkout could do with a key drop

2026-08-27 via Nuitee
P
Paul family_with_children gb
8
Comfortable and hassle free
Pros:

Good location. Staff were attentive and dealt with any issues straight away.

Cons:

Didn’t use their restaurant for breakfast as it was overpriced. Used the Wetherspoons across the road for a quarter of the price.

2026-08-26 via Nuitee
R
Robert couple gb
8
Excellent location, Value for Money, would recommend.
Pros:

We stayed at the Holiday Inn by IHG 23rd to the 25th Aug this year.
The location; just down from Coppergate & opposite the Weatherspoon Pub (The Postern Gate), was ideal for the centre of York.
We arrived early (11.00) expecting just to leave our baggage & then head into the city, the receptionist was excellent; she managed to arrange a room early, so we could freshen up & get settled in the room before heading into the city.
The room was functional & clean, but on the second day, our bed was not made or the towels changed, not really an issue.
We stayed on a bed, breakfast & dinner booking; the value for money far outweighed other hotels in the area, which were normally only bed & breakfast.
The breakfast along with the evening meal food was excellent, the only issue with the evening meal, was it was served in the reception area (not ideal) & we had the wait at least 1 hour 30 for the food to be served.
The hotel staff were very friendly & helpful.
Would highly recommend staying at the hotel.

Cons:

Evening meal served in reception are & wait time. Room; bed not made or towels changed.

2026-08-26 via Nuitee
G
Gordon solo_traveller gb
1
Pros:

Nothing, I had booked a twin room. On arrival I was told that there was no twin rooms available.
I therefore let my roommate have the room and paid for a room at another hotel.

Cons:

As above. Worst stay ever!

2026-08-26 via Nuitee
K
Kelly family_with_children gb
7
Pros:

Air con and hot showers

Cons:

Lumpy pillows

2026-08-26 via Nuitee
J
Jacqueline couple gb
10
2026-08-25 via Nuitee