Holiday Inn Victoria - Elk Lake by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8 (372 reviews)
4670 Elk Lake , Victoria , CA
+1 250-704-4656

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms (multiple mentions)
Helpful and friendly staff
Convenient location (close to family, near mall)
Large, pleasant pool connected to hotel
On-site restaurant and room service
Pet friendly
Good room size
Cons:
Very loud air conditioning / ongoing fan noise
Noise issues (poolside noise, noise from rooms above, lack of double glazing)
Room condition dated in places; carpets could use updating
Breakfast slow and sometimes disappointing; limited/heavy options
Payment/charging confusion (reported duplicate charge)
Incorrect room allocation for at least one guest; fridge leak and leftover food in fridge
Limited parking due to restaurant being used by locals
Occasional check-in delays

Categories

Cleanliness
7.8
Generally described as clean (multiple mentions of 'clean' and 'unit clean'), but some issues noted (fridge with previous guest's food, carpets needing updating).
Service
8.8
Staff frequently praised as helpful and friendly; some service issues occurred (check-in delay, a reported duplicate charge/payment confusion) but overall staff interactions were positive.
Location
8.6
Several guests noted the location was convenient for their needs (close to family, near a mall); minor negatives around parking and restaurant use by locals.
Room Quality
6.5
Multiple room-related problems: very loud A/C, noisy poolside without double glazing, water/toilet noise through the night, dated appearance, fridge leak and wrong allocation for at least one guest.
Amenities
8.6
Good amenities noted (large, well-tempered pool directly connected to hotel; on-site restaurant; pet-friendly). Some advertised access (pool-access room) did not meet expectations for one guest.
Value for Money
7.4
Mixed views: some guests felt it was good value, while at least one guest felt they overpaid for a poor experience (paid >£400 and disappointed).
Food and Beverage
7.6
Restaurant food received positive mentions for dinner/pub-style meals, but breakfast was criticized for long waits, disappointing taste, and limited/too heavy options for some.
Overall Experience
8.7
Overall a mixed but generally positive experience: helpful staff, good location and amenities balanced against several room-quality and some service/payment issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location
Situated just off Highway 17 and a short distance from Victoria city center, Elk Lake Hotel & Suites offers easy access to both urban attractions and natural beauty.

Modern Amenities
Each room is equipped with a 42" flat-screen TV, free high-speed WiFi, a microwave, refrigerator, coffee maker, and work desk, ensuring a comfortable stay for every guest.

Dining and Leisure
Guests can enjoy a variety of meals at The Lakes Restaurant and Bar, relax in the lounge area, or take a dip in the seasonal outdoor heated pool.

Ready to experience comfort and convenience at Elk Lake Hotel & Suites? Book your stay now and explore the best of Victoria!

Important information:

for "breakfast included rates", it includes breakfast for maximum 2 guests per room from the set menu. Extra fee for additional guests will apply. Kids under 12 eat free. And this property does not accept debit cards at check in. You must provide a valid credit card in order to check-in. Seasonal outdoor pool closed for the season from Oct-May.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, May 10, 2026 until Sat, Oct 10, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Location

Guest Reviews

8
Based on 372 reviews
Cleanliness: 7.8
Service: 8.8
Location: 8.6
Room Quality: 6.5
Amenities: 8.6
Value for Money: 7.4
Food and Beverage: 7.6
Overall Experience: 8.7
D
Darcy • family_with_children • ca
6
2026-11-05 • via Nuitee
R
Rhona • family_with_children • ca
8
2026-11-02 • via Nuitee
L
lynette • solo_traveller • ca
9
Good except loud A/C
Pros:

Clean and close to family visiting.

Cons:

The air conditioning in room was so loud. I turned it off and the fan continued. Slept off and on as the noise was so loud.

2026-10-31 • via Nuitee
W
Wanda • couple • ca
8
Economical. clean, affable and helpful staff.
Pros:

Access to restaurant. Okay place to have a beer and some food. Room good size, unit clean. Two night stay complemented by room service on second day. Overall, good value for money.

Cons:

Staff here are usually excellent. On this occasion, there was some delay getting checked in. Though not entirely the fault of staff. The people at counter ahead of us had some issue that slowed the process. Room carpets could use an update.

2026-10-29 • via Nuitee
N
Nathalie • family_with_children • ca
8
Pros:

Good staff.
Big room.

2026-10-26 • via Nuitee
Z
zoranivkov • solo_traveller • ca
10
Good place to stay in Victoria
2026-10-23 • via Nuitee
S
skyvilla1 • couple • gb
5
Not sure what I expected but this wasn't it.
Pros:

The room was comfortable, the breakfast was great. Good choice. We were there for 2 nights and paid over £400. Food in the evening was good in the pub type restaurant.

Cons:

The room was overlooking the pool and without double glazing the noise was horrible. Every conversation could be heard poolside and we were on the 3rd floor. The noise from the room above us was also a problem.

The parking was a bit of a mission as the restaurant is clearly used by locals. Staff were helpful and friendly.

2026-10-19 • via Nuitee
D
Donald • couple • ca
10
Pros:

Food in restaurant was good

Cons:

All good

2026-10-17 • via Nuitee
R
Robert • couple • ca
1
I overpaid for a terrible experience.
Pros:

They have a restaurant

Cons:

There was only one towel and no additional bedding

2026-10-09 • via Nuitee
Y
Ysha • couple • ae
9
Thank you gor letting us stay-Moochi(dog)
Pros:

Pet friendly

Cons:

Nothing.meet the expectations

2026-10-09 • via Nuitee
N
Nipp • couple • li
8
2026-09-14 • via Nuitee
J
Jasen • solo_traveller • ca
8
Quick overnight stay and had what was needed
Pros:

It was a pleasant experience for the one night we needed accommodation

Cons:

There wasn’t anything particularly wrong with the property at all. It was good for our needs

2026-09-07 • via Nuitee
H
Hannah(MJ) • family_with_children • ca
5
Great Pool, but Disappointing Room and Breakfast
Pros:

The hotel had a surprisingly large pool, and the water temperature was comfortable—not too cold—so we were able to enjoy it even on days when the weather wasn’t very hot. It was also very convenient that the pool was directly connected to the hotel, making it easy to go back and forth.

Cons:

The room itself looked a little dated, and there was a fairly loud water-running noise coming from the toilet every few minutes throughout the night. It was quite disruptive and made it difficult to fall asleep. Considering the price, I was disappointed with the condition of the room.

I was also disappointed with the breakfast. It took a very long time for the food to come out, and unfortunately, both the wait time and the taste of the breakfast were disappointing.

2026-09-06 • via Nuitee
N
Neil • solo_traveller • us
10
2026-09-05 • via Nuitee
B
brita • solo_traveller • ca
5
Mid experience
Pros:

Location was good for where we had to be

Cons:

First off didnt get the room we booked, when asked why they said we upgraded to a higher room with "mountain views" which was the same view from where our orginal room was. We booked a pool access room for the access to outside and pool being on the top floor didnt give us that. The biggest issue for me was when I asked I would prefer the orginal room they said it wasnt available.
Plus when in our room the fridge had a leak and the fridge had food in it from the previous guest

2026-09-05 • via Nuitee
U
Ulla • solo_traveller • de
7
Gutes Hotel für kürzeren Aufenthalt
Pros:

Für meinen Aufenthalt ideal gelegen.

Cons:

Das Restaurant bietet sehr eingeschränktes Frühstück an. Für mich viel zu mächtig und kaum gesunde Varianten.

2026-09-04 • via Nuitee
S
Shixia • couple • ca
10
2026-09-03 • via Nuitee
B
Bruce • couple • us
6
Not good with all the payment confusion.
Pros:

The place was clean.

Cons:

They tried to charge me $930 a second time. I already paid through Booking.com. I did the online check in which wanted my Visa number. That number was charged at 2:00 in the morning on the day I arrived. They said they would
reverse the charge. We will see?

2026-08-26 • via Nuitee
R
Robert • family_with_children • ca
9
Excellent staff and location was great for my needs
Pros:

I did not use he breakfast the location was excellent for my needs. There a large mall with in wall g distance

2026-08-26 • via Nuitee
B
Brookelyn • family_with_children • ca
10
The best heated pool!
Pros:

Staff was extremely helpful. Pool was heated and so nice for kids

Cons:

It was all great but a bit expensive

2026-08-26 • via Nuitee