DoubleTree by Hilton Woking

Hotels
•
Doubletree by Hilton
8.1 (2643 reviews)
Victoria Way , Woking , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent customer service
Spacious and comfortable rooms
Cons:
Inconsistent cleanliness
Issues with breakfast quality

Categories

Cleanliness
7.74
Issues raised regarding cleaning standards and room condition.
Service
9.21
Excellent service highlighted by multiple reviews, especially staff empathy.
Location
8.75
Convenient location praised for access to amenities.
Room Quality
7.2
Spacious rooms but issues with noise and initial room cleanliness.
Amenities
8.23
Standard amenities provided, but lack of a mini fridge noted.
Value for Money
7.69
Some reviews indicated the experience did not meet price expectations.
Food and Beverage
7.24
Breakfast quality and options received criticism.
Overall Experience
8.71
Generally positive experience highlighted with good service overshadowing downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:52

Property Description

Modern Accommodations and Convenient Location:
The DoubleTree by Hilton Woking offers comfortable rooms with a flat-screen TV, desk, and tea/coffee facilities. Situated just a 5-minute walk from the railway station, its central location is ideal for travelers.

Dining Options and Wine Selection:
Guests can enjoy delicious continental and British dishes at the Wocca Grill and Bar 92, along with a wide selection of wines. Whether for a business lunch or a relaxing dinner, the hotel provides a satisfying dining experience.

Accessibility and Conference Facilities:
Conveniently located near major roadways like the M25, M3, and A3, the hotel offers easy access to London Waterloo via Woking Railway Station. Additionally, with an air-conditioned conference center, it's an excellent choice for business events and meetings.

Book your stay at DoubleTree by Hilton Woking for a seamless blend of comfort, convenience, and excellent amenities.

Important information:

Space in the private on site car park may be limited at busy times. However more spaces are available in the public car park.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.1
Based on 2643 reviews
Cleanliness: 7.74
Service: 9.21
Location: 8.75
Room Quality: 7.2
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 7.24
Overall Experience: 8.71
O
olivander • solo_traveller • be
8
Pros:

The proximity to commercial street snd restaurants. Train station very close

Cons:

The bed was uncomfortable. The noise from the traffic....

2026-09-12 • via Nuitee
R
Rajat • solo_traveller • gb
8
2026-09-12 • via Nuitee
M
Maria • couple • bh
8
I had a very nice time
Pros:

Cleanness

Cons:

Some facilities were missing.

2026-09-11 • via Nuitee
A
andy • solo_traveller • gb
9
Pros:

Great location,staff great ,rooms had everything you needed including little fridge and very clean

Cons:

Lighting not best in room and back rooms overlooking dual carriageway very noisy

2026-09-10 • via Nuitee
L
Lee • solo_traveller • gb
1
Not cheap and nasty
Pros:

Centrally located

Cons:

The hotel is tired beyond belief and massively expensive for what it is. I stayed in the Hilton up the road last week and the room was bigger, newer and smarter.

2026-09-10 • via Nuitee
L
Louise • extended_group • gb
8
Pros:

Warm welcome, room comfortable and clean

Cons:

nothing

2026-09-09 • via Nuitee
D
Dianne • extended_group • us
9
Staff was friendly and helpful
2026-09-09 • via Nuitee
G
Grevett • solo_traveller • au
8
Did the job
Pros:

Location

Cons:

Toilet was broken
Bed was hard as to the point I was moved to another room which saved me.
Lifts were out of order a lot due to mechanical failure so stairs were not option

2026-09-08 • via Nuitee
M
Mirjam • couple • nl
8
Prima hotel voor bezoek aan Londen
Pros:

Fijne ligging om Londen te bezoeken. Station is maar 5 minuten lopen en rechtstreekse lijn naar Waterloo station. Ontbijt en service ook uitstekend.

Cons:

Het avondeten vond ik wat minder, de pizza kwam volgens mij uit de magnetron en parkeren kan alleen als er plek is in de garage en prijzig.

2026-09-07 • via Nuitee
H
Hannah • extended_group • gb
8
Good location in Woking area
Pros:

Assistance of the staff, very helpful.

Cons:

A bit pricey since its outside of London

2026-09-06 • via Nuitee
M
Meraman • couple • gb
7
Pros:

Location

Cons:

Parking I couldn’t park in the car park because of my height of my car
I whould adivice to raise sign by six in

2026-09-06 • via Nuitee
C
Colette • extended_group • gb
9
We had a very enjoyable overnight stay.
Pros:

Very good variety of food

2026-09-04 • via Nuitee
T
Tahirah • solo_traveller • sa
5
Decent but wouldn't go again if I could help it.
Pros:

The staff were friendly, the location was decent and I had a view of the tree line which was nice. When I complained about my room they allocated another immediately.

Cons:

The hotel is quite tired. The decor is dated, the gym was very miserable. It feels like it would have been 4 stars in the 1980s or something. The staff do their best and are excellent. However, having stayed a week at the Hilton just around the corner, the difference was heaven and earth. Keep the cookie on arrival - that was a delicious nice touch.

2026-09-03 • via Nuitee
B
Bernd • family_with_children • de
5
Insgesamt war unser Aufenthalt durchwachsen. Die Lage des Hotels ist sehr gut und Woking hat uns wirklich gut gefallen.
Pros:

Es hat uns die Lage gefallen.

Cons:

Leider entsprach unser Aufenthalt nicht dem Standard, den wir von einem Hilton-Hotel erwartet hätten.

Unser Zimmer machte keinen wirklich gründlich gereinigten Eindruck und war teilweise staubig. Ein Föhn war nicht vorhanden, ebenso fehlte eine Toilettenbürste. Auch die Tür im Badezimmer war deutlich beschädigt und machte insbesondere im unteren Bereich einen stark abgenutzten und ungepflegten Eindruck.

Hinzu kam ein ständig wiederkehrendes Geräusch von außen, das auch im Zimmer deutlich zu hören war. Wir konnten nicht feststellen, woher es kam, aber gerade bei einem Hotel dieser Kategorie würden wir eine bessere Schallisolierung der Fenster erwarten, sodass solche Geräusche im Zimmer nicht ständig wahrnehmbar sind.

Auch beim Frühstück gab es einige Punkte, die verbessert werden sollten. Bei unserer Ankunft wurde uns überhaupt nicht erklärt, wie das Frühstück abläuft oder was angeboten wird. Der Kaffee, der uns morgens angeboten wurde, war mehrfach nur lauwarm. Auch an der Kaffeemaschine gab es immer wieder Probleme – entweder fehlte die Milch oder etwas anderes funktionierte nicht.

Was uns allerdings am meisten enttäuscht hat, war teilweise der Umgang mit den Gästen. Zwei Mitarbeiter waren wirklich sehr freundlich und bemüht – dafür möchten wir uns ausdrücklich bedanken. Beim übrigen Personal hatten wir leider häufig einen ganz anderen Eindruck.

An der Rezeption wurde teilweise nicht einmal gegrüßt, wenn man vorbeikam oder auf die Mitarbeiter zuging. Man musste selbst zuerst den Kontakt suchen. Außerdem standen Mitarbeiter immer wieder in Gruppen zusammen, unterhielten sich und hatten ihren Spaß miteinander, während man als Gast das Gefühl hatte, eher wenig Beachtung zu bekommen. Für ein Hotel dieser Kategorie fanden wir das nicht angemessen.

Besonders unangenehm war eine Situation an der Bar, bei der meine Frau von einer Mitarbeiterin sofort in einem sehr unfreundlichen Ton darauf hingewiesen wurde, dass sie in die falsche Richtung gegangen sei.

2026-09-02 • via Nuitee
A
ANNA • solo_traveller • it
9
Double Tree Woking, un soggiorno molto piacevole.
Pros:

Struttura vicino al centro della città. Molto silenziosa. Camera e bagno molto comodi, bagno grande e con tutto il necessario anche come prodotti. Camera e bagno molto puliti. Colazione a pagamento eccellente con un ottima scelta. Staff molto gentile.

Cons:

Forse metterei qualche cassetto nell armadio.

2026-09-01 • via Nuitee
B
Brian • couple • ca
10
Easy access and convenient.
Pros:

Great room that was available to us as soon as we got there. All staff were cordial especially in the dining room. A very good buffet style breakfast was provided with excellent selection. Parking was very good underground. Walking the town was very convenient from here.

Cons:

The dining room prices were too high.

2026-08-31 • via Nuitee
L
Lisa • solo_traveller • gb
10
Excellent location
Pros:

Location, I got what I asked for. Clean, great size room, disabled parking.

Cons:

Staff not telling me about the hotel as not been there before. I had to ask which way to the rooms. The pillow, yes one pillow was awful... There were no spares and it was hard and very uncomfortable.

2026-08-30 • via Nuitee
T
Trish • solo_traveller • ie
9
2026-08-30 • via Nuitee
M
MATITYAHU MATAN • solo_traveller • il
9
2026-08-29 • via Nuitee
I
Iain • solo_traveller • gb
10
2026-08-29 • via Nuitee