Extended Stay America Suites - San Jose - Milpitas - McCarthy Ranch

Hotels
•
Extended Stay America Suites
6.9 (544 reviews)
330 Cypress Drive , Milpitas , us
+1 408-433-9700

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great customer service
Safe location
Good breakfast
Cons:
Dirty floors
Rude front desk staff
Room maintenance issues

Categories

Cleanliness
5.48
Floors were dirty and room cleanliness was mentioned as an issue.
Service
7.95
Customer service was highlighted positively, but front desk was rude.
Location
8.49
Location was stated as safe and convenient.
Room Quality
5.44
Issues with room maintenance and cleanliness.
Amenities
6.47
Amenities like kitchen and toiletries were not adequately provided.
Value for Money
6.93
Perception of value diminished by poor experience and lack of basic amenities.
Food and Beverage
7.48
Breakfast was good but could use more options.
Overall Experience
6.95
Mixed feelings with several complaints impacting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:25

Property Description

Convenient Extended Stay Accommodations
This Extended Stay America - San Jose - Milpitas - McCarthy Ranch provides a comfortable and convenient stay with kitchenette in every room, free WiFi, and a complimentary grab-and-go breakfast.

Home-like Amenities
Guests can enjoy laundry facilities, ironing services, and upgraded bedding for a cozy night's sleep with extra pillows provided for added comfort.

Prime Location
Located near popular attractions like Dave and Busters, The Great Mall, and Cisco Systems, this hotel offers free onsite parking for easy access to nearby entertainment and businesses.

Ready to experience a relaxing and hassle-free extended stay? Book now at Extended Stay America - San Jose!

Important information:

Please note that only weekly housekeeping services are provided. "Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted"
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.9
Based on 544 reviews
Cleanliness: 5.48
Service: 7.95
Location: 8.49
Room Quality: 5.44
Amenities: 6.47
Value for Money: 6.93
Food and Beverage: 7.48
Overall Experience: 6.95
G
Gabriel • couple • us
1
Pros:

People polite

Cons:

Room was very smells a cigarette and mariguana

2026-07-21 • via Nuitee
G
Guadalupe • couple • us
9
2026-07-21 • via Nuitee
J
Jaime • couple • us
10
Good place
Pros:

Nice and quiet location

2026-07-18 • via Nuitee
J
Joel • solo_traveller • us
5
Pros:

Good location.

Cons:

The only toiletries provided were two soaps. No housekeeping until you checkout. Reception desk were not pleasant.

2026-07-14 • via Nuitee
H
Hurtado Cervantes • family_with_children • us
6
2026-07-14 • via Nuitee
H
Het • solo_traveller • ca
2
Very bad experience not worth of money.
Cons:

Room was smelling very bad. Overall property was not clean. My bedsheet has a big stain. Also my comforter has stain.

2026-07-09 • via Nuitee
K
KERWOAN • extended_group • tw
7
2026-07-06 • via Nuitee
T
Takuya • solo_traveller • jp
2
2026-06-29 • via Nuitee
B
Bouazizi • solo_traveller • us
5
Pros:

The location was close to the Levi's stadium which I was going to anyway.

Cons:

It's filthy, lamps are fully of dust , blankets smell weird and I found bugs in the bathroom and the towels smell bad , I don't think they clean them.

2026-06-24 • via Nuitee
F
Felipe • couple • us
6
2026-06-23 • via Nuitee
M
marco • solo_traveller • br
6
Pros:

Tem cozinha e é bem localizado.

Cons:

Lençol e roupas de cama estavam com sujeiras e com aparência de bem usados. Café da Manhã é Café, muffin e barra de cereal.

2026-06-23 • via Nuitee
M
Michael • extended_group • us
5
It was okay the staff was okay not very friendly.
Pros:

That it had a kitchen. And the size was good.

Cons:

It was a little dirty.

2026-06-23 • via Nuitee
M
Marjorie • couple • br
7
Pros:

Good location, comfortable room and free parking.

Cons:

Short breakfast time, no coffee machine in the room and the bathroom could be cleaner, no shampoo as well.

2026-06-21 • via Nuitee
T
Tricia • solo_traveller • us
6
2026-06-15 • via Nuitee
L
Lindsey • couple • us
4
Fine if you just need a place to sleep.
Pros:

Room was spacious

Cons:

Everything was barebones, no shampoo or conditioner in the shower, no plates or utensils, really thin blankets. Not very comfortable or welcoming.

2026-06-10 • via Nuitee
L
Lourdes • solo_traveller • us
10
Pros:

All the emoyees are nice and there very helpful

2026-06-07 • via Nuitee
• solo_traveller • us
8
Pros:

Ease of checking in. Nice staff.

Cons:

No dishes, no pans or knives. Kept getting told they were out of in the washer but never got any delivered despite multiple inquires. No where to do laundry on premises. Choice was great but breakfast was poor.

2026-06-06 • via Nuitee
A
Angelica Tatiana • couple • us
10
Todo
Pros:

Good

Cons:

Todo

2026-05-28 • via Nuitee
M
Mark • solo_traveller • us
3
Irritating
Cons:

It advertised hot breakfast. You got coffee and cold packets of oatmeal and muffins, and a microwave. And I felt lucky to get that as the staff was typically absent from the front desk. Bedding was lousy. Pillows very uncomfortable. The door locks often did not work. Overall a very irritating experience. If I paid $49/night I'd understand, but it's no where near the standard their prices would demand. Oh, and no good food places within walking distance unless you like extreme Asian.

2026-05-24 • via Nuitee
E
Elsa • family_with_children • us
1
The people at the front desk except the lady with short shot hair a little bit heavyset are RUDE. Offensive and treated
Pros:

I couldn’t think of anything I like about this property

Cons:

1. Dirty DIRTY ROOMS!!

2026-05-20 • via Nuitee