Holiday Inn Cleveland by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (522 reviews)
110 Interstate Dr NW , Cleveland , US
+1 216-707-4200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Great customer service
Cons:
Cleanliness issues
Poor breakfast quality
Double charging complaint
Lack of promised amenities

Categories

Cleanliness
7.86
Issues with room cleanliness and mold were mentioned, impacting the overall perception.
Service
9.33
Staff was frequently described as friendly and accommodating, with specific praise for Amy and other front desk staff.
Location
8.87
Positive mentions regarding the hotel's good location and quiet surroundings.
Room Quality
8.32
Rooms were described as spacious and comfortable but faced some cleanliness issues.
Amenities
8.35
Basic amenities provided; however, there were complaints about the breakfast and pool cleanliness.
Value for Money
8.31
Fair room rates mentioned, but additional costs for amenities not meeting expectations affected perceptions.
Food and Beverage
7.36
Breakfast quality and availability received negative remarks, impacting the overall rating in this category.
Overall Experience
8.83
Despite some issues, the majority of experiences were favorable, highlighting good service and positive feelings about the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:15

Property Description

Modern Amenities and Comfortable Rooms
This southeast Tennessee hotel offers spacious guest rooms equipped with a 55-inch TV, microwave, and small refrigerator. Stay connected with wired internet and enjoy a hot beverage with in-room coffee-making facilities.

Convenient Facilities for a Relaxing Stay
Guests can unwind in the outdoor pool, stay active in the modern fitness center, and enjoy snacks and drinks from the on-site grab-and-go. With a 24-hour reception, your needs are always met at Holiday Inn Cleveland.

Explore Nearby Attractions
Located just a few miles from Lee University and the Museum Center At 5 Points, this hotel is the perfect base for exploring the area. Don't miss out on thrilling whitewater rafting adventures along the Ocoee River, just 17 miles away.

Book your stay at Holiday Inn Cleveland now for a memorable and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 522 reviews
Cleanliness: 7.86
Service: 9.33
Location: 8.87
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.36
Overall Experience: 8.83
G
goffar • couple • us
5
Establish friendly, it would be nice if they would clean it up a little bit better the room and it really would’ve been
Pros:

It was conveniently located

Cons:

The floors were dirty again. The toilet would not flush up On Arrival.

2026-09-17 • via Nuitee
J
Jerry • solo_traveller • us
10
Great Customer Service
Pros:

They have the best customer service ever. I highly recommend.

2026-09-17 • via Nuitee
J
James • couple • us
9
Pros:

Good tasty plenty

2026-09-15 • via Nuitee
A
Andrea • couple • us
10
2026-09-15 • via Nuitee
T
Tara • family_with_children • us
2
Cons:

The pool was dirty. The breakfast was awful. No fruit or chocolate milk. The options were terrible and dried. Nats in the bakery goods.

2026-09-14 • via Nuitee
M
Matthew • solo_traveller • us
2
2026-09-14 • via Nuitee
K
Keith • family_with_children • us
10
Pros:

Liked the fact that I was allowed to park my motorcycle under the front canopy. I didn’t even have to ask.

Cons:

Nothing

2026-09-09 • via Nuitee
M
Maria • solo_traveller • us
10
Pros:

Service and quality

Cons:

Housekeeping staff and service

2026-09-08 • via Nuitee
C
Courtney • family_with_children • us
9
2026-08-31 • via Nuitee
D
Deneyse • solo_traveller • us
10
My room was more than I expected and I will be coming back for another stay when I am in town.
Pros:

The location was great. There was no outside noises to disturb my sleep. The room was very clean. There was a very pleasant scent in the room and hallway.

Cons:

I have only positive comments.

2026-08-27 • via Nuitee
D
davis • couple • us
7
2026-08-17 • via Nuitee
J
Jeremy • couple • us
10
2026-08-02 • via Nuitee
J
Jeremy • couple • us
10
2026-08-02 • via Nuitee
B
Bobby • couple • us
8
2026-07-12 • via Nuitee
J
Julie • family_with_children • us
10
Pros:

Everything was clean and the staff was exceptional! We will definitely stay here again. 😊

2026-07-07 • via Nuitee
S
Samantha • family_with_children • us
8
2026-07-06 • via Nuitee
K
Katie • solo_traveller • us
10
2026-06-26 • via Nuitee
T
Treadway • couple • us
8
2026-06-20 • via Nuitee
E
Erica • family_with_children • us
8
Cons:

I did not pay to add breakfast to my stay, and I was glad I didnt. 10.99 per person for the same food and serve yourself style breakfast, is ridiculous. I was glad kids ate free.

2026-06-14 • via Nuitee
W
Wendy • family_with_children • us
10
highly recemmend
Pros:

great staff very fast response

Cons:

everything was great

2026-05-28 • via Nuitee