Hilton San Antonio Hill Country

Hotels
•
Hilton Hotels & Resorts
8.5 (608 reviews)
9800 Westover Hills Boulevard , San Antonio , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Attentive staff
Good location
Clean rooms
Excellent food service
Cons:
Cold water in shower
Parking issues
High fees for amenities

Categories

Cleanliness
8.08
The hotel is reported as clean, but there were instances of issues like the lack of hot water in the shower.
Service
9.05
Overall service was highly praised, with special mentions of attentive staff like Cat and Jason.
Location
9.09
The location is noted to be convenient, close to theme parks and quiet yet accessible.
Room Quality
8.54
Rooms were appreciated for cleanliness and amenities, but some services were slow.
Amenities
7.57
Amenities received some criticism, particularly regarding pool setup and cold water issues.
Value for Money
8.03
Pricing seems a bit high for what is offered, particularly regarding resort fees.
Food and Beverage
9.08
Food service was excellent with good meal options noted, though seating could be improved.
Overall Experience
8.55
Overall, an enjoyable stay that met expectations despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:52

Property Description

Luxurious Resort-Style Hotel in San Antonio

Exceptional Amenities: Indulge in gourmet dining options and enjoy the convenience of being near popular attractions like the Alamo.

Ultimate Relaxation: With 3 swimming pools, a pool bar, fire pits, and top-notch fitness facilities, your stay at Hilton San Antonio Hill Country will be both enjoyable and rejuvenating.

Fun-Filled Activities: From nightly S'mores by the fire pits to pool volleyball and Texas cookouts, there's never a dull moment at this vibrant hotel.

Experience the best of San Antonio at Hilton San Antonio Hill Country. Book now for an unforgettable stay!

Important information:

Please note:

Carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

Late checkout-fee USD 100.00 1/2 day room & tax will be charged in the event of late check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 19 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 608 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 9.08
Overall Experience: 8.55
J
Jennifer • solo_traveller • us
10
Pros:

Everything was great until we discovered a bug in our bed.

Cons:

There was a bug in our bed. We recently stayed at another hotel in Tennessee and they had bed bugs so we are traumatized. We checked the bed and there was a white slim bug. Not sure if it was a bed bug but it was a bug in the bed. We had just come from Minnesota and we're exhausted so we just slept on top of the sheets in our clothes. Other than that we lived rhe property. Not sure if I would book again though.

2026-06-18 • via Nuitee
B
Bethany • family_with_children • us
5
Nice facilities and people but fails to deliver on service and activities due to inadequate staffing
Pros:

The staff was very friendly, good location, and a nice pool. The room was quiet and clean.

Cons:

I want to emphasize that the staff was wonderful but there are simply not enough of them to meet the needs of the customers which is the fault of management. One waiter seating people, taking orders, manning the bar, manning the coffee bar, taking room service calls, and running food. No wonder plates came out missing items. There were planned activities that never happened because the activities director was also the only person manning the desk during a conference. They need more staff to deliver on their promises. If you are going to charge that much for food, staff your restaurant soon that the service can match the price. If you are going to advertise as a resort with family activities, have enough staff to actually host them.

The staff we encountered was lovely and did what they could but they needed help to deliver on the promises set by the management.

2026-06-14 • via Nuitee
R
Reymundo • family_with_children • us
10
Great place to vacation.
Pros:

Staff and pools, breakfast.

Cons:

There was no microwave.

2026-06-13 • via Nuitee
T
Trolyn • family_with_children • us
5
2026-06-09 • via Nuitee
R
Robert • solo_traveller • us
7
2026-06-07 • via Nuitee
M
maricruz • family_with_children • us
10
2026-06-07 • via Nuitee
Y
Yvette • couple • us
10
2026-05-17 • via Nuitee
D
Daniel • solo_traveller • us
7
2026-05-13 • via Nuitee
V
Veronica • family_with_children • us
9
Overall great stay looking forward to rebooking when in San Antonio
Pros:

Enjoyed the smores n outdoor activities
Didn’t fully enjoy breakfast due to nature of stay but will go back

Cons:

Had to call for service on the TV no signal etc. did not like to pay for parking however piece of mind with security there also made me question why we would need security in the first place. High risk for thefts or crimes in the area? Or just more secure measures?

2026-05-06 • via Nuitee
J
Jessica • solo_traveller • us
10
Comodidad, amabilidad y tranquilidad
2026-05-02 • via Nuitee
D
darren • couple • gb
2
Not friendly, or helpful. "What do you expect me to do" that is the answer to all complaints.
Cons:

Poor room 355 noise from outside fans.
Manager argumentative with no other rooms available, then after argument a room appeared.
Also all night long played music outside our window over front carpark and did not know how to turn it off.

2026-04-28 • via Nuitee
J
James • family_with_children • us
10
All in all a great resort
Pros:

Everything

Cons:

Pool bar wasn’t open

2026-04-27 • via Nuitee
S
Sandra • family_with_children • us
10
2026-04-20 • via Nuitee
• family_with_children • us
9
2026-04-10 • via Nuitee
Y
Yesenia • family_with_children • us
8
2026-04-10 • via Nuitee
P
Preciliano • couple • us
8
Pros:

It’s very family friendly kid oriented it’s perfect if you have young kids activities and show a movie outside almost every day.

2026-04-06 • via Nuitee
J
James Ewing • family_with_children • us
8
Cons:

The charge for parking is a bit ridiculous

2026-04-02 • via Nuitee
Y
Yesenia • couple • us
9
2026-03-30 • via Nuitee
C
Carla • solo_traveller • us
9
2026-03-29 • via Nuitee
R
Rosalyn • couple • pe
9
Perfecto
Pros:

El hotel.muy bueno, cómodo y centrico

2026-03-25 • via Nuitee