Crowne Plaza Columbus North - Worthington by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7 (1321 reviews)
6500 Doubletree Avenue , Columbus , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Cons:
Rude staff
Poor breakfast quality

Categories

Cleanliness
6.33
Multiple complaints about room cleanliness and issues with the shower suggest a lower score.
Service
6.8
Although some positive notes, the rude staff experiences significantly impact the perception of service.
Location
8.34
The location has been positively mentioned in multiple reviews.
Room Quality
6.29
Reports of maintenance issues such as cold shower and noise indicate a lower room quality.
Amenities
6.82
Issues with amenities like the ice machine and breakfast service negatively reflect this category.
Value for Money
7.78
Mixed feelings about value due to pricing concerns and unexpected charges.
Food and Beverage
6.33
Poor quality and variety of breakfast mentioned by multiple guests.
Overall Experience
7.3
While there were several negative experiences, some guests did have a good stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:26

Property Description

Luxurious Accommodations
Experience comfort and convenience at the Crowne Plaza Columbus North-Worthington with 32-inch flat-screen TVs in every room and the option for room service, allowing guests to dine in style.

Impressive Event Spaces
Host your next event in style with our large banquet, conference, and meeting spaces, perfect for any occasion. Whether it's a corporate meeting or a social gathering, we have you covered.

Relaxation and Recreation
Unwind and stay active with our indoor and outdoor pools, as well as a fitness centre equipped with PRECOR equipment. Enjoy a refreshing swim or invigorating workout during your stay.

Book now to experience all this and more at the Crowne Plaza Columbus North-Worthington.

Important information:

Please note guests are required to provide a credit card for incidentals. Please contact the property directly for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 1321 reviews
Cleanliness: 6.33
Service: 6.8
Location: 8.34
Room Quality: 6.29
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 6.33
Overall Experience: 7.3
J
Jensen • family_with_children • us
1
Do not waste your money!
Pros:

Absolutely nothing

Cons:

It was not clean, the elevator didn’t work, the WiFi didn’t work, the hallways smelled terrible, there was only one roll od toilet paper for 4 people, the pool was not see through and green and inoperable, the Kleenex box had 3 sheets of Kleenex, the ac unit in room was on lowest setting of 60 and our room was so hot!

2026-06-08 • via Nuitee
C
Chani • extended_group • us
9
Wedding to attend
2026-06-08 • via Nuitee
N
Nicholas • solo_traveller • us
8
2026-06-07 • via Nuitee
A
Alfred • solo_traveller • us
10
2026-06-05 • via Nuitee
C
Carmen • solo_traveller • us
10
2026-06-04 • via Nuitee
I
Isaacs • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything

2026-06-04 • via Nuitee
A
Alfred • solo_traveller • us
8
Pros:

Cleaning and front desk services

Cons:

Return of my deposit. It's take too long. Uphill now I didn't receive my first stay at the hotel and second stay and third stay deposits. For may31,2026 .the hotel own me $122 plus $60. First stay $60, third stay $60

2026-06-04 • via Nuitee
J
Joan • couple • us
2
Good Room; horrible insulation against noise!
Pros:

Never had the breakfast. Too Pricey. We like a simple breakfast.

Cons:

While the room itself was very nice, we were put in a VERY noisy endof-the-hall room with traffic streaming By. I am very hard of hearing, so I didn't notice this. My husband was very tired from his trip driving to Columbus, and wanted to go to sleep right away, and was too tired to make a fuss about the considerable traffic noise. To top it all off, in my reservation, I had asked for only one thing: a QUIET room. We learned to never accept an end of the hall room near traffic ever again. He barely slept the night before our long trip.

2026-06-03 • via Nuitee
R
Ronda • couple • us
9
2026-06-03 • via Nuitee
T
Tahfiq • solo_traveller • us
1
2026-06-02 • via Nuitee
J
james • extended_group • us
7
Pros:

I liked the location and breakfast and the staff was professional and excellent

Cons:

The elevator was broken

2026-06-01 • via Nuitee
O
Olivia • solo_traveller • us
8
2026-05-20 • via Nuitee
M
Michael • couple • us
1
I wish I would have stayed home.
Pros:

We really didn't like anything about this hotel. It used to be nice years ago but I don't think they will be able to stay in business with how it's going now.

Cons:

This experience was honestly the worst we have ever had at a hotel. The hotel smells like Marajuana and the elevators are terrible. This used to be a nice hotel but it just isn't at all now. We went to the restaurant and the person at the desk did not know English and you couldn't order from the menu. Your only choice was a buffet. The food was run out and we couldn't even find anyone to get food replenished. The food wasn't good and they charged us $60 for 2 people. That buffet wasn't even worth $10 a person. The ice machines were not working throughout the hotel. I have never seen anything like this! It cost us $300 with the hotel and buffet and I feel really ripped off.

2026-05-15 • via Nuitee
C
cheryl • family_with_children • us
9
the room was clean pillows were decent shape and many charging ports to use
Pros:

the room was not expensive good value, and it also included breakfast. many options were available.

Cons:

the main elevator was not working and used the service elevator was a bit of a journey to get ice.

2026-05-14 • via Nuitee
G
Giulio • solo_traveller • gb
7
2026-05-13 • via Nuitee
B
Baker • extended_group • us
7
not the best but not the worst
Pros:

The room was clean and comfortable. Large lobby. Easy access to pool. Pool was warm.

Cons:

check in was late. Room didnt have the couch and microwave that it was supposed to.

2026-05-11 • via Nuitee
D
David • solo_traveller • us
4
Cons:

The room had ants, it was not prepared for our request check-in time and we had to wait several hours to get the room and staff was very rude to us. As well as at the breakfast was very horrible.

2026-05-11 • via Nuitee
B
Boydtin • Business • Miamisburg, Miami Township, Ohio
2
Disappointing Stay and Lack of Follow Through from Management
Pros:

I recently stayed at the Crowne Plaza Columbus North in Room 554 while attending and vending at the COREE Expo, and unfortunately my experience was extremely disappointing.

The bathtub would not drain properly, so I had to shower standing in several inches of water. The toilet ran continuously all night to the point I had to manually turn the water off at the wall just to sleep. The bedside lamp flickered on and off like a light show while making a loud buzzing noise, which made resting difficult.

I was also given a room with a pull-out couch and told housekeeping would bring sheets for the bed. The sheets never arrived.

What frustrated me most was not just the room conditions, but the lack of follow through afterward. When I checked out, I expressed my concerns to the front desk and was told a manager would call me that same day. No one ever called. I followed up via email, provided my folio number, detailed documentation, and even shared video evidence of the issues. Still, no response from management.

I travel frequently for business and understand that occasional maintenance issues can happen. However, communication, accountability, and customer service matter. The complete lack of response after multiple documented concerns was unacceptable.

Video receipts in hand.

I truly hope management takes guest concerns more seriously moving forward.

2026-05-08 • via Tripadvisor
M
Mccormack • couple • us
4
2026-05-04 • via Nuitee
C
Crystal • solo_traveller • us
1
Cons:

We were told on the phone that we were reserving 2 rooms side by side that had the door in the middle connecting them but when we got there they checked us in even after me asking if that was what we were getting. We got our keys, got up to the 6th floor, then saw the rooms were across the hall from each other. When we brought this up to the managers at the desk area we were told that they don't know why we were told they had rooms like that available, but if I gave them 30 mins they would see what they could do . So after driving over 4hrs to the hotel from PA I got to stand there for 30 minutes after driving around for an additional 30 minutes just to cancel my rooms and wait for refunds. Then had to take my 4, 6, and 15yr old kids to another hotel almost 20 minutes away(it wound up being so much nicer! & Cheaper!). Still waiting for my refund.

2026-05-04 • via Nuitee