Comfort Suites Houston West at Clay Road

Hotels
•
Comfort Suites
8.1 (385 reviews)
11440 Clay Road , Houston , us

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great breakfast options
Spacious accommodations
Cons:
Cleanliness issues reported
Unprofessional service from some staff
Noise disturbances
Inconsistent amenities availability

Categories

Cleanliness
7.54
Mixed feelings due to reports of issues like dead cockroaches and strange smells, but some rooms were noted as clean.
Service
8.01
Overall friendly staff, though a few complaints about unprofessional service were noted.
Location
8.55
Conveniently located for business, with easy access to necessary locations.
Room Quality
8
Rooms are spacious and comfortable, but issues like weird smells and broken AC were mentioned.
Amenities
8.03
The amenities were nice, but lacked certain conveniences like toothpaste and had mixed reviews on breakfast.
Value for Money
8.49
Generally perceived as affordable for the quality provided.
Food and Beverage
8.04
Breakfast received positive feedback; however, issues with food quality and inconsiderate behavior during meal times were mentioned.
Overall Experience
8.11
A varied experience with both positive aspects and significant issues noted, leading to a balanced overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:12

Property Description

Convenient Location
Located in West Houston near major highways and airports, Comfort Suites Houston offers easy access to the city's attractions and business centers.

Comfortable Suites
Enjoy spacious accommodations equipped with modern amenities like refrigerators, microwaves, and whirlpool bathtubs in select suites, ensuring a relaxing stay for all guests.

Business-Friendly
With a fully-equipped business center, free WiFi, and meeting facilities, this hotel caters to the needs of business travelers, making it the perfect choice for your next corporate event or conference.

Ready to experience comfort and convenience in Houston? Book your stay at Comfort Suites Houston now!

Important information:

Upon check-in photo identification and credit card is required. A hold of USD 100 will be placed on the credit card and returned at check-out, subject to a damage inspection.

Guests must be aged 21 or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 385 reviews
Cleanliness: 7.54
Service: 8.01
Location: 8.55
Room Quality: 8
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.11
J
jennifer • solo_traveller • us
8
Pros:

the room was actually conveniently located in the middle of shopping and eating. Staff we're friendly. the hotel however is a bit older and our room needed a new paint job in the bathroom.

Cons:

free breakfast, friendly staff, good location but the hotel is a little older.

2026-05-28 • via Nuitee
J
Jordan Kareem • solo_traveller • us
10
2026-05-21 • via Nuitee
D
Doris • family_with_children • us
10
2026-05-16 • via Nuitee
W
Woytkewicz • solo_traveller • us
8
2026-05-12 • via Nuitee
M
Minix • family_with_children • us
10
It was nice and I would recommend it
Pros:

It was nice

Cons:

Too far from where I needed to be

2026-05-12 • via Nuitee
Y
Ybanez • solo_traveller • us
9
2026-05-12 • via Nuitee
J
José • solo_traveller • mx
10
2026-05-11 • via Nuitee
M
Mehmet • family_with_children • tr
2
2026-05-06 • via Nuitee
S
Stephanie • solo_traveller • us
10
2026-05-05 • via Nuitee
S
Silvio Antonio • extended_group • br
1
Pros:

Nada, o hotel estava lotado e o Booking confirmou a reserve.

Cons:

A experiência foi péssima e não usarei mais o Booking e não estou recomendando a todos meus contatos e empresas não usarem.

2026-05-04 • via Nuitee
G
Gray • solo_traveller • us
8
2026-05-02 • via Nuitee
G
Gray • solo_traveller • us
10
2026-05-02 • via Nuitee
T
Terrell • couple • us
10
Our stay was restful mindful peaceful and relaxing.
Pros:

Our room was nice and clean.

Cons:

Everything was amazing keep up the good work.

2026-04-30 • via Nuitee
T
Tiffany • couple • us
1
Was not happy nor comfortable about my whole stay. Will never come and stay here again.
Pros:

I like that I got a free water bottle.

Cons:

Nothing it was old and run down looking. It wasn’t in the best location. They had security sitting down smoking cigarettes. The room itself wasn’t the best. The toilet bowl was broken the ac was not in the best condition. The tub was old. Basically the property needs a face lift.

2026-04-28 • via Nuitee
S
Sharray • solo_traveller • us
3
2026-04-28 • via Nuitee
K
Karina • couple • us
3
Cons:

The carpet felt sticky and dirty. The room was outdated and old looking

2026-04-27 • via Nuitee
A
Angela • couple • us
10
2026-04-21 • via Nuitee
M
Michael • couple • us
8
2026-04-19 • via Nuitee
A
Angela • couple • us
10
2026-04-18 • via Nuitee
S
susan • family_with_children • us
5
Friends was very friendly but staying there again no after I seen the roach
Pros:

Friendly staff!

Cons:

It was a not a 8.5 star the outlets in room didn’t work every thing in the room looks old blankets was stain on there painting were peeling off bathroom door and found roach crawling on bathroom door so we Che k out early

2026-04-07 • via Nuitee