Quest Southbank

Hotels
•
Quest Apartment Hotels
8.7 (1863 reviews)
12-16 Kavanagh Street , Melbourne , au

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Housekeeping
Noise

Categories

Cleanliness
8.2
Issues reported with cleanliness, such as lack of housekeeping.
Service
9.2
Overall positive feedback, with some mentions of timely assistance.
Location
9.2
Central to attractions, with easy access to MCG and Melbourne CBD.
Room Quality
8.7
Rooms generally well received, but some concerns about maintenance.
Amenities
8.7
Good amenities reported, suitable for families and long stays.
Value for Money
8.7
Generally positive sentiment regarding value despite housekeeping issues.
Food and Beverage
8.2
Breakfast options were limited; availability of food was a concern.
Overall Experience
8.7
Overall enjoyable stay with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:38

Property Description

Modern Apartments with Fully Equipped Kitchen
Enjoy spacious and modern apartments at Quest Southbank, each featuring a fully equipped kitchen and a private balcony, perfect for a comfortable stay.

Convenient Location near Key Attractions
Situated just steps away from Southbank Promenade, The Arts Centre, and Crown Casino, Quest Southbank offers easy access to Melbourne's top attractions and entertainment venues.

Luxurious Amenities and Services
Indulge in tastefully furnished apartments with private bathrooms, laundry facilities, and a separate living room. Take advantage of facilities like a fitness room, sauna, and free guest WiFi, making your stay both relaxing and convenient.

Experience the best of Melbourne at Quest Southbank - book your stay now and create unforgettable memories in the heart of the city.

Important information:

Please note housekeeping service is not included on Sundays or Public Holidays.

Please note that there is a 1.4% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 2.05% charge when you pay with a American Express and a 3.02% charge Diners Club credit card.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 35 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1863 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.2
Overall Experience: 8.7
G
Grace • family_with_children • sg
8
Overall good.
Pros:

Easy for parking and close to city. Comfortable stay.

Cons:

Instructions to parking was not so clear. Have to stop over at reception to get a dongle to access parking.

2026-06-19 • via Nuitee
D
Dave • couple • au
7
2026-06-16 • via Nuitee
L
Laurence • couple • au
8
A pleasant stay with friendly staff
Pros:

Friendly staff and always willing to help. The location is great, next to the national museum and a stone’s throw from Melbourne Recital hall and Hamer Hall making it a great place to stay for exploring Melbs on foot. Although there is building work going on opposite, it was quiet in our room, if a little dark. The bed was super comfortable.

Cons:

The apartments could have been bigger, I have stayed in considerably larger ones in Melbourne before. But it had all the conveniences you would need and was comfortable enough. Some of the pots and pans needed attention but they do service your room everyday, which is. aplus compared to many other places I have stayed here.

2026-06-16 • via Nuitee
H
hamdan • solo_traveller • au
1
Worst stay ever
Pros:

I left a day early i had zero sleep

Cons:

Shocking bed

2026-06-15 • via Nuitee
C
Charlotte • family_with_children • au
6
Amazing receptionist who was super helpful
Pros:

Upon check in and realising our room was too small for getting ready on our wedding morning and that it smelt of smoke, the receptionist helped us change rooms and was amazing. We were changed into a larger room on a higher floor, she was super helpful and that room was great

2026-06-14 • via Nuitee
A
Adarsha • solo_traveller • au
9
2026-06-12 • via Nuitee
M
Majid • extended_group • au
10
It was close to the city center.
Pros:

good

Cons:

Outside view

2026-06-12 • via Nuitee
D
Davies • couple • au
5
Pros:

Good wifi
Location
Reception staff lovely

Cons:

Toilet paper too thin
Shower in bath too slippery
Bath had a leak so floor wet in bathroom
Couldn’t use stairs to get out
Tap in kitchen broken

2026-06-12 • via Nuitee
A
Abbie • couple • au
7
2026-06-10 • via Nuitee
V
Vikki • family_with_children • au
8
Pros:

Really liked the location.
Restaurants at Southbank were great.
Public transport was great.

Cons:

That we had to have a roll out bed in the lounge room.

2026-06-09 • via Nuitee
K
Kayla • family_with_children • au
9
2026-06-09 • via Nuitee
L
Lisa • extended_group • au
10
Very comfortable and spacious apartment in a perfect location.
Pros:

Perfect location to Southbank. Clean and spacious apartment, had everything we needed.

Cons:

Nothing

2026-06-08 • via Nuitee
N
Natasa • extended_group • au
8
2026-06-08 • via Nuitee
A
Andrea • couple • au
10
2026-06-06 • via Nuitee
S
Susan • solo_traveller • au
10
Excellent place to stay
Pros:

Location, staff, cleanliness, room facilities, balcony, pod machine, quality linen

2026-06-04 • via Nuitee
L
Lyndsay • couple • au
5
Fair , would not recommend if you like a comfortable bed and couch.
Pros:

Position was good , however , construction going on atm and is very noisy.

Cons:

The furniture is very uncomfortable including the bed . You would think the owners would spend just that bit more to make it very comfortable.
I my opinion it’s more like 2.5 star definitely not 4 star

2026-06-02 • via Nuitee
V
Veronica • family_with_children • au
10
2026-06-01 • via Nuitee
C
Chloe • couple • au
8
Pros:

Excellent location, clean and comfortable

Cons:

Shower was difficult to use

2026-05-31 • via Nuitee
M
Melanie • solo_traveller • au
8
2026-05-31 • via Nuitee
C
Colleen • solo_traveller • au
10
Pros:

The staff were excellent & the room was clean & well appointed.

Cons:

N/A

2026-05-30 • via Nuitee