Holiday Inn Express & Suites Chattanooga East Ridge by IHG

Hotels
Holiday Inn Express
1441 North Smith Road , Chattanooga , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Good food options
Friendly staff
Cons:
Lack of customer service
Maintenance issues

Categories

Cleanliness
7.69
Several reviews mention cleanliness positively, but concerns about dirty carpets and mopped areas were raised.
Service
7.16
Multiple reviews highlighted a lack of staff and poor customer service experiences during check-in.
Location
8.7
Conveniently located off the highway with easy access to amenities.
Room Quality
8.15
Rooms mentioned as spacious and clean but noted issues with HVAC and appliances.
Amenities
8.68
Amenities such as a gym and pool received positive feedback despite the pool temperature complaint.
Value for Money
8.64
Overall, guests found the experience satisfactory for the price.
Food and Beverage
8.19
Breakfast options received favorable mentions with plenty of choices.
Overall Experience
8.36
Overall experience reflected a mix of satisfaction and specific grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:46

Property Description

Convenient Location
Located just off Interstate 75, Holiday Inn Express & Suites Chattanooga in Tennessee offers easy access to the city centre, making it a perfect choice for both leisure and business travelers.

Modern Amenities
Enjoy complimentary Wi-Fi, cable TV with movie channels, and in-room coffee makers, mini-refrigerators, and microwaves in every guest room. Take advantage of the indoor pool, 24-hour fitness centre, and business centre during your stay.

Nearby Attractions
Explore popular attractions like the Tennessee Aquarium and Creative Discovery Children's Museum, located a short distance away. Whether for work or play, Holiday Inn Express Chattanooga-East Ridge is the ideal choice for your next visit.

Book your stay now at Holiday Inn Express & Suites Chattanooga - East Ridge for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

Cleanliness: 7.69
Service: 7.16
Location: 8.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.19
Overall Experience: 8.36
P
Penilla solo_traveller us
10
Pros:

Everything

2026-08-25 via Nuitee
W
William couple us
9
Good location.
Cons:

Provide an easy chair

2026-08-21 via Nuitee
N
ninapR6161KC Family
4
Very Disappointing Stay – Cleanliness and Pest Issues
Pros:

Unfortunately, our one-night stay at the Holiday Inn Express on North Smith Street in Chattanooga was a very disappointing experience.

The first room we were given had a filthy blanket with yellow stains of unknown origin and hair all over it. We reported the issue and were moved to another room, which we appreciated.

Unfortunately, the problems did not end there. The following morning, we discovered sugar ants crawling all over our belongings. They got onto our luggage and belongings and, incredibly, we even found them in our car after we left the hotel.

While the staff members we interacted with were friendly and courteous, the condition of the facility was anything but satisfactory. Cleanliness and pest control are basic expectations for a hotel stay, and in this case, those expectations were not met.

I hope management takes this review seriously and addresses the housekeeping and pest-control issues, because friendly staff cannot make up for significant cleanliness problems.

2026-08-15 via Tripadvisor
S
Sara couple us
10
Pros:

Clean, good breakfast

2026-08-09 via Nuitee
W
Wayne family_with_children us
10
2026-08-09 via Nuitee
M
Michael couple us
10
Just what we expected. Great staff and accommodations
Pros:

Cleanliness was evident throughout. Staff very friendly and helpful. Beds were comfortable.

2026-08-05 via Nuitee
H
Hodson couple us
3
We have stayed here 3 times. The door slamming was the issue.
Pros:

The location is great. Easy to get on and off 75

Cons:

All night long, people were opening and closing their doors to their rooms. Woke up at midnight until 3. It would be nice if the doors had a softer close on it so it wouldn’t slam closed

2026-08-05 via Nuitee
L
Luis couple us
1
Worse stay this trip.
Pros:

Nothing really.

Cons:

Limited parking if you hauling a trailer

2026-08-02 via Nuitee
6
637kristint Family
10
Great, practical hotel - Staff was outstanding!
Pros:

We stayed at the IHG East Ridge for five days for a softball tournament. The hotel was well-located for all three of the fields we played on (no more than 15 minutes), close to downtown (15 minutes) and restaurants in many neighborhoods. The breakfast bar was well-stocked and clean. The staff of the hotel, particularly General Manager Tonya, went above and beyond great service including offering to dry wet softball uniforms for us between games, fixing a noisy air conditioner fast and efficiently and allowing us to leave one of our rooms one day early when we were out of the tournament earlier than expected.

2026-07-29 via Tripadvisor
K
Kristie family_with_children us
8
2026-07-25 via Nuitee
K
Kara family_with_children us
9
This was a quick layover stop on the way to a final destination. It met our needs well.
Pros:

The breakfast was excellent and the staff really attended to it well for the guests.

Cons:

The parking lot is small and there were no spots left. The hotel staff did let us park near the front door as a result.

2026-07-25 via Nuitee
P
Penny solo_traveller us
10
Pros:

Beds were super comfy.

2026-07-16 via Nuitee
K
Kenya family_with_children us
6
Okay
Pros:

Location to theme park. Friendly and helpful “front desk staff”.

Cons:

Bathroom shower was not properly cleaned. Hair from previous guest throughout the bathroom and in tub. The sheets wasn’t changed prior to my arrival. A towel was under the sheets. Had the sheets been changed the towel would have been noticed and hopefully removed and new linen.

2026-07-06 via Nuitee
D
Deborah solo_traveller us
7
Met our needs. Clean and conveniently located to I-75.
Pros:

Location to I-75, friendly staff, variety of breakfast options for all needs (plus to-go bags), clean room, and facility.

Cons:

If I were being picky, the dining room chairs were very worn. Overall, this place met our expectations.

2026-07-02 via Nuitee
J
Jennifer couple us
10
Pros:

The breakfast!

2026-07-02 via Nuitee
F
F760RIjeffh Friends getaway
10
Biker friendly
Pros:

Staff was very friendly. Allowed us to park bikes under the canopy due to overnight rain. Included breakfast was better than average.

2026-06-23 via Tripadvisor
D
Dawn family_with_children us
10
2026-06-10 via Nuitee
J
Jana couple us
9
Nice Stay!!!
Pros:

Breakfast was good. The room was clean and had really good shampoo and body wash. Loved having in room coffee! Bed was comfy and clean. Snacks were available for purchase and they had a good variety

Cons:

Nothing bad to say! Wish I could've stayed longer!

2026-06-09 via Nuitee
M
Mike solo_traveller us
7
2026-05-20 via Nuitee
M
michelle couple us
10
It was perfect
Pros:

Location and cleanliness

Cons:

Nothing

2026-04-13 via Nuitee