Holiday Inn Express & Suites Chattanooga (East Ridge) by IHG

Hotels
•
Holiday Inn Express
8.2 (455 reviews)
1441 N. Smith Rd, Chattanooga, Tennessee, 37412 , Chattanooga , US
+1 423-308-0111

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Electric car charging station
No single-use plastic stirrers
Free WiFi
24-hour front desk
Wheelchair accessible
Elevator
Fitness facilities
Conference space
See all facilities

Review Highlights

Pros:
Clean rooms
Good food options
Friendly staff
Cons:
Lack of customer service
Maintenance issues

Categories

Cleanliness
7.69
Several reviews mention cleanliness positively, but concerns about dirty carpets and mopped areas were raised.
Service
7.16
Multiple reviews highlighted a lack of staff and poor customer service experiences during check-in.
Location
8.7
Conveniently located off the highway with easy access to amenities.
Room Quality
8.15
Rooms mentioned as spacious and clean but noted issues with HVAC and appliances.
Amenities
8.68
Amenities such as a gym and pool received positive feedback despite the pool temperature complaint.
Value for Money
8.64
Overall, guests found the experience satisfactory for the price.
Food and Beverage
8.19
Breakfast options received favorable mentions with plenty of choices.
Overall Experience
8.36
Overall experience reflected a mix of satisfaction and specific grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:46

Property Description

Discover a haven of comfort and convenience at Holiday Inn Express & Suites Chattanooga (East Ridge), where your perfect getaway awaits.

Recreational Oasis: Dive into our refreshing indoor pool or break a sweat in our fully-equipped fitness center, providing everything you need to unwind after a long day.

Complimentary Indulgence: Start each day with a delicious complimentary buffet breakfast during the week and on weekends, ensuring you kick off your adventures on the right note.

Modern Amenities: Enjoy free wireless internet throughout the hotel, spacious, well-appointed guest rooms with refrigerators and flat-screen TVs, and ample event space tailored for both business and leisure gatherings.

Don’t miss out on a remarkable stay in Chattanooga—book your experience today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.2
Based on 455 reviews
Cleanliness: 7.69
Service: 7.16
Location: 8.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.19
Overall Experience: 8.36
K
Kristie • family_with_children • us
8
2026-07-25 • via Nuitee
K
Kara • family_with_children • us
9
This was a quick layover stop on the way to a final destination. It met our needs well.
Pros:

The breakfast was excellent and the staff really attended to it well for the guests.

Cons:

The parking lot is small and there were no spots left. The hotel staff did let us park near the front door as a result.

2026-07-25 • via Nuitee
P
Penny • solo_traveller • us
10
Pros:

Beds were super comfy.

2026-07-16 • via Nuitee
K
Kenya • family_with_children • us
6
Okay
Pros:

Location to theme park. Friendly and helpful “front desk staff”.

Cons:

Bathroom shower was not properly cleaned. Hair from previous guest throughout the bathroom and in tub. The sheets wasn’t changed prior to my arrival. A towel was under the sheets. Had the sheets been changed the towel would have been noticed and hopefully removed and new linen.

2026-07-06 • via Nuitee
J
Jennifer • couple • us
10
Pros:

The breakfast!

2026-07-02 • via Nuitee
D
Deborah • solo_traveller • us
7
Met our needs. Clean and conveniently located to I-75.
Pros:

Location to I-75, friendly staff, variety of breakfast options for all needs (plus to-go bags), clean room, and facility.

Cons:

If I were being picky, the dining room chairs were very worn. Overall, this place met our expectations.

2026-07-02 • via Nuitee
F
F760RIjeffh • Friends getaway
10
Biker friendly
Pros:

Staff was very friendly. Allowed us to park bikes under the canopy due to overnight rain. Included breakfast was better than average.

2026-06-23 • via Tripadvisor
D
Dawn • family_with_children • us
10
2026-06-10 • via Nuitee
J
Jana • couple • us
9
Nice Stay!!!
Pros:

Breakfast was good. The room was clean and had really good shampoo and body wash. Loved having in room coffee! Bed was comfy and clean. Snacks were available for purchase and they had a good variety

Cons:

Nothing bad to say! Wish I could've stayed longer!

2026-06-09 • via Nuitee
M
Mike • solo_traveller • us
7
2026-05-20 • via Nuitee
M
michelle • couple • us
10
It was perfect
Pros:

Location and cleanliness

Cons:

Nothing

2026-04-13 • via Nuitee
B
Bryan • couple • us
2
2026-04-11 • via Nuitee
P
Patricia • extended_group • us
3
Very loud and run down, so sorry I chose this
Pros:

The location

Cons:

The noise was awful, breakfast ran out
For $300 it was definitely NOT subverting I works ever recommend

2026-03-30 • via Nuitee
M
Michelle • family_with_children • us
9
2026-03-16 • via Nuitee
S
Schenk • family_with_children • us
8
2026-02-11 • via Nuitee
S
SNL1984 • family_with_children • us
9
Pros:

Breakfast was beyond good! Lots of options!

Cons:

Feeling like the cleaning staff wanted you out as soon as you walked out of your room to do anything

2026-01-27 • via Nuitee
A
Alloway • extended_group • us
9
Great location for our needs, clean , pleasant staff and nice breakfast makes it a good place to sta
Pros:

Stayed 4 nights, only issue was towels were not changed after Day 1 into 2, had to ask for them. Other days they were.
Great walk I ng distance to restaurants.

Cons:

Change/replace used towels each morning.

2026-01-26 • via Nuitee
S
Sydney • family_with_children • us
10
2026-01-23 • via Nuitee
V
Vickie • couple • us
3
More discomfort on us, to have to use the chairs for a luggage rack, and hauling ice for our cooler.
Pros:

Location '
I would like a discount please booking.com . The hotel told me I had to talk to you about that since I paid for this through you.

Cons:

No luggage rack & refrigerator not working!!

2026-01-19 • via Nuitee
G
Guy • family_with_children • us
10
2026-01-19 • via Nuitee