Holiday Inn Express & Suites Chattanooga East Ridge by IHG

Hotels
•
Holiday Inn Express
7.9 (324 reviews)
1441 North Smith Road , Chattanooga , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent breakfast (multiple mentions)
Friendly, helpful staff (outstanding service / GM praised)
Comfortable beds and generally comfy rooms
Convenient location near highway and tourist spots
Cleanliness noted by many guests (though inconsistent)
Cons:
Serious cleanliness/pest incident (stained blanket, sugar ants) reported
Limited and problematic parking (small lot; told to park offsite)
Price discrepancy reported on booking (charged more than quoted)
Door slamming/noisy doors at night
Occasional maintenance issues (clogged bathroom, water filter not changed)

Categories

Cleanliness
5.5
Mixed reports: several guests praised rooms as very clean, but a severe incident (stained blanket, hair, and sugar ants/pest presence) and occasional clogged facilities indicate inconsistent housekeeping and pest-control problems.
Service
9.6
Consistently praised: staff repeatedly described as friendly, helpful and going above and beyond (specific praise for GM Tonya and staff assistance with uniforms, AC fixes, accommodating early departure).
Location
8.8
Frequently mentioned positively: convenient, close to highway and tourist spots, easy access to I-75 and downtown — good for transit and local attractions.
Room Quality
7.6
Generally comfortable rooms and beds reported, but issues noted include door slamming, a clogged first-floor bathroom, and an isolated dirty blanket incident; overall decent but not flawless.
Amenities
7
Mixed: breakfast facilities and laundry/drying support were strong, but parking is repeatedly described as limited/small and a water filter for the bottle station needed changing.
Value for Money
6.8
Some concerns over value: at least one guest reported being charged $30 more than quoted; combined with parking limitations and cleanliness lapses, perceived value is slightly below the overall target.
Food and Beverage
9.9
Very strong: multiple guests called the breakfast amazing/excellent and repeatedly cited it as a primary reason to return.
Overall Experience
8
Generally positive experiences driven by excellent breakfast, helpful staff and good location, but significant negative cleanliness/pest reports and parking/value issues tempered overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location
Located just off Interstate 75, Holiday Inn Express & Suites Chattanooga in Tennessee offers easy access to the city centre, making it a perfect choice for both leisure and business travelers.

Modern Amenities
Enjoy complimentary Wi-Fi, cable TV with movie channels, and in-room coffee makers, mini-refrigerators, and microwaves in every guest room. Take advantage of the indoor pool, 24-hour fitness centre, and business centre during your stay.

Nearby Attractions
Explore popular attractions like the Tennessee Aquarium and Creative Discovery Children's Museum, located a short distance away. Whether for work or play, Holiday Inn Express Chattanooga-East Ridge is the ideal choice for your next visit.

Book your stay now at Holiday Inn Express & Suites Chattanooga - East Ridge for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

7.9
Based on 324 reviews
Cleanliness: 5.5
Service: 9.6
Location: 8.8
Room Quality: 7.6
Amenities: 7
Value for Money: 6.8
Food and Beverage: 9.9
Overall Experience: 8
A
Andrea • family_with_children • us
9
2026-10-28 • via Nuitee
R
Rhonda • family_with_children • us
4
Cons:

I was quoted a price on booking and made the reservation. When I for there it was 30 dollars higher. Parking was terrible. I was told I could park across the street at Mc donalds.

2026-10-17 • via Nuitee
D
Donna • couple • us
10
2026-10-15 • via Nuitee
H
Helms • solo_traveller • us
10
2026-10-12 • via Nuitee
R
Rand • solo_traveller • us
10
comfortable room and great breakfast, close to highway.
Pros:

The breakfast was amazing, as usual. We always stay there on our way to Florida because of the great breakfast!

Cons:

All was goo.

2026-09-20 • via Nuitee
M
Munshi • family_with_children • us
8
Had a great time, but some things need improvement.
Pros:

Convenient, excellent breakfast, excellent staff, perfect location to tourist spots.

Cons:

The water filter for the bottle station needed changing. And the first floor bathroom was clogged.

2026-09-07 • via Nuitee
H
Holly • family_with_children • us
10
It was super clean, comfortable, and the lady who cooks breakfast is exceptional!!! If I could score it higher than a 10
Pros:

It was very clean, neat, and very comfortable!!!

Cons:

Nothing!!

2026-09-06 • via Nuitee
P
Penilla • solo_traveller • us
10
Pros:

Everything

2026-08-25 • via Nuitee
W
William • couple • us
9
Good location.
Cons:

Provide an easy chair

2026-08-21 • via Nuitee
N
ninapR6161KC • Family
4
Very Disappointing Stay – Cleanliness and Pest Issues
Pros:

Unfortunately, our one-night stay at the Holiday Inn Express on North Smith Street in Chattanooga was a very disappointing experience.

The first room we were given had a filthy blanket with yellow stains of unknown origin and hair all over it. We reported the issue and were moved to another room, which we appreciated.

Unfortunately, the problems did not end there. The following morning, we discovered sugar ants crawling all over our belongings. They got onto our luggage and belongings and, incredibly, we even found them in our car after we left the hotel.

While the staff members we interacted with were friendly and courteous, the condition of the facility was anything but satisfactory. Cleanliness and pest control are basic expectations for a hotel stay, and in this case, those expectations were not met.

I hope management takes this review seriously and addresses the housekeeping and pest-control issues, because friendly staff cannot make up for significant cleanliness problems.

2026-08-15 • via Tripadvisor
W
Wayne • family_with_children • us
10
2026-08-09 • via Nuitee
S
Sara • couple • us
10
Pros:

Clean, good breakfast

2026-08-09 • via Nuitee
M
Michael • couple • us
10
Just what we expected. Great staff and accommodations
Pros:

Cleanliness was evident throughout. Staff very friendly and helpful. Beds were comfortable.

2026-08-05 • via Nuitee
H
Hodson • couple • us
3
We have stayed here 3 times. The door slamming was the issue.
Pros:

The location is great. Easy to get on and off 75

Cons:

All night long, people were opening and closing their doors to their rooms. Woke up at midnight until 3. It would be nice if the doors had a softer close on it so it wouldn’t slam closed

2026-08-05 • via Nuitee
L
Luis • couple • us
1
Worse stay this trip.
Pros:

Nothing really.

Cons:

Limited parking if you hauling a trailer

2026-08-02 • via Nuitee
6
637kristint • Family
10
Great, practical hotel - Staff was outstanding!
Pros:

We stayed at the IHG East Ridge for five days for a softball tournament. The hotel was well-located for all three of the fields we played on (no more than 15 minutes), close to downtown (15 minutes) and restaurants in many neighborhoods. The breakfast bar was well-stocked and clean. The staff of the hotel, particularly General Manager Tonya, went above and beyond great service including offering to dry wet softball uniforms for us between games, fixing a noisy air conditioner fast and efficiently and allowing us to leave one of our rooms one day early when we were out of the tournament earlier than expected.

2026-07-29 • via Tripadvisor
K
Kara • family_with_children • us
9
This was a quick layover stop on the way to a final destination. It met our needs well.
Pros:

The breakfast was excellent and the staff really attended to it well for the guests.

Cons:

The parking lot is small and there were no spots left. The hotel staff did let us park near the front door as a result.

2026-07-25 • via Nuitee
K
Kristie • family_with_children • us
8
2026-07-25 • via Nuitee
P
Penny • solo_traveller • us
10
Pros:

Beds were super comfy.

2026-07-16 • via Nuitee
K
Kenya • family_with_children • us
6
Okay
Pros:

Location to theme park. Friendly and helpful “front desk staff”.

Cons:

Bathroom shower was not properly cleaned. Hair from previous guest throughout the bathroom and in tub. The sheets wasn’t changed prior to my arrival. A towel was under the sheets. Had the sheets been changed the towel would have been noticed and hopefully removed and new linen.

2026-07-06 • via Nuitee