Avani Victoria Falls Resort

From the moment we arrived at Avani, it was clear this wasn’t just another hotel stay — it was something truly special. I’ve travelled extensively, and I can say without hesitation that this is the best hotel I’ve ever stayed in. Every single staff member we encountered was warm, friendly, and genuinely invested in making our stay unforgettable. Their kindness, helpfulness, and beautiful energy set Avani apart. Nothing was ever too much trouble — they went above and beyond in every interaction. The resort itself is stunning. Our room was exceptional: spacious, spotless, beautifully designed, and complete with a separate lounge and kitchenette. The bed was the best, pillows and mattress so comfortable. Thank you to the staff who kept our room spotless and turned down our bed and opened mosquito nets every night. The entire property feels thoughtfully maintained and wonderfully peaceful. The pool area was a dream — sparkling water, comfy loungers, and delicious, well‑priced cocktails. The pool and bar service was outstanding, with staff who made relaxing feel effortless. The food was delicious and service outstanding, thank you. And the setting? Absolutely magical. Our room sat right by a serene pond (home to some little alligators!) overlooking the pool, creating a unique and unforgettable atmosphere. You couldn’t ask for better access to the area. It’s an easy walk to the Zambia side of Victoria Falls, and just as simple to wander over to the Livingstone Hotel for sunset cocktails. Everything feels close, safe, and beautifully connected to nature. This was the highlight of our stay — and something we’ll never forget. We sat outside our room watching around 50 monkeys play, leap, and chatter. Then, as if scripted, a giraffe galloped past, followed by another who wandered right up and paused to look at us — only a few metres away. Zebras graze casually around the grounds and by the pool, impalas wander gracefully, and even mongoose scurry through the gardens.

Amazing to be so close to falls, kind staff and zebra and giraffe on site

Location is perfect, very close to Victoria falls.

Brilliant staff (great experience with James the porter, Chewe and Nduba in the restaurant and everyone else too, and the reception staff too. Wonderful housekeeping ladies. So attentive to detail. Also an amazing location

The breakfast

The customer service is so unprofessional and front office staff so poorly trained. For US$500/night, it might be the worst service I've ever experienced f
1) Upon check-in, we asked if someone could break up some USD large bills so we could tip the driver you organised and your porter. We were told "no", but the driver could take the USD and break it and come back and give us the rest. So we waited for that to happen. Then we were told 10 mins later by someone else that yes they could have broken the bills and also there was an ATM on site, that the first person didn't tell us
2) We had 2 separate bookings for same room type, consecutive days. We were made to come to reception on the second day to sign a new form for the second night. This is absolutely crazy. Firstly, ideally you should combine the two bookings. AT THE ABSOLUTE WORST i should be able to sign both documents for each day at time of check in
3) Tried to overcharge me for the second night vs the price I was quoted. Both were booked through your website, not through third party. I had to "prove" it with an email. When asked to forward it, the person put in the wrong email address and I had to check if it was right.
4) The wait time to get service and sign bill at the poolside restaurant was so so so slow. Many people would be standing around chatting, but nobody helping
5) Ran out of draft beer on tap at restaurant
6) The admin of the on-site activities was terrible. We organised 2 things - rhino visit and then river cruise. I got an invoice for both (so far so good), and some good whatsapp communication from Naomi. So far so good. We did the rhino visit in morning, so far so good. Was told to come back at 3:20pm for pickup for river cruise. So far so good. I then get 2 calls immediately after this message to come to reception at 2pm as someone is there to take payment? I said I wasn't going to come to reception at 2pm to pay someone then again at 320pm. She agreed to this, but it was really bad customer service. Just a lack of thinking / common sense about what is easy for customers. I also think it would be much easier if we could have just paid Avani on check out, and then Avani pay the subcontractors separately, rather than pay one person at 2/3pm and then another at the other site.
7) The welcome dancers are a bit much - way in our face and awkward
8) At checkout, they "forgot" the US$30 resort credit I had on my booking.

All in all - it was truly horrible customer service

Would advise to come back for it again. Had fun site seeing going to the Victoria falls. Working around the hotel area. Great faculties used especially the gym. Nature with animals. The room was comfortable and amazing together with the great food ate. Avani is the place to go for sure!!

The front office staff were very helpful, keep it up.

La tranquillité, le fait de voir quotidiennement zèbres et girafes, la qualité de la restauration et la gentillesse des équipes

The proximity to the falls
Open a spacious

Super hotel - value, location, staff, wildlife, activities and great food made for super time. Highly recommended.

My friends were in the adjacent Royal Livingstone Hotel , which is more expensive..
We shared a twin room and had a good breakfast with egg station for omelettes and plenty of hot offerings.. the fruit selection was poor only pineapple and orange

Расположение

Staff is super nice, with zebras, antilope and giraffes roaming around the property. Breakfast is rich with a lot of variety. Beds and pillows comfortable, the shower is hot with good pressure.