Embassy Suites by Hilton Cleveland Rockside

Hotels
•
Embassy Suites Hotels
7.2 (436 reviews)
5800 Rockside Woods Boulevard , Independence , US
+1 216-986-9900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location, close to downtown
Spacious rooms
Property and rooms generally clean
Free and easy parking
Breakfast variety and good omelets
Friendly bar staff and good housekeeping
Cons:
Overbooking and chaotic/long check-in waits
Front desk rudeness/inconsistent treatment
Rooms dated/worn furniture and occasional water-damage
Pool often cold and crowded
Beds too firm
Breakfast items sometimes empty/short service hours

Categories

Cleanliness
7.8
Rooms and property repeatedly described as clean and housekeeping praised, though some reports of a peeling bathroom ceiling/water damage suggest maintenance issues.
Service
5.8
Mixed service: several mentions of friendly bar staff and good housekeeping, but multiple reports of rude/front-desk issues, overworked staff, overbooking and long waits indicate inconsistent service.
Location
8.5
Frequently praised as close to downtown, convenient for purpose of stay and generally a strong location for value and access.
Room Quality
6.5
Rooms described as spacious and clean but also dated with worn furniture, firm beds, and some water-damage signs; overall mixed room quality.
Amenities
7
Breakfast buffet and happy hour noted positively, free parking is a plus; however pool was cold and often crowded which reduced amenity satisfaction.
Value for Money
7.2
Standard quality for this hotel tier — location and free parking provide value, while some service/room issues temper overall value.
Food and Beverage
7.8
Breakfast and omelets frequently praised for variety and quality, though service sometimes ran out of items and breakfast hours/stocking were criticized.
Overall Experience
7
Many guests enjoyed their stay and would return, but recurring issues (overbooking, noise during events, front-desk problems, amenity shortcomings) lead to a cautious overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Luxurious Suites and Convenient Location
Experience comfort and convenience at Embassy Suites by Hilton Cleveland Rockside, located just a short distance from the airport and downtown Cleveland. Each suite features a separate living room, microwave, and refrigerator, ensuring a relaxing stay.

Delicious Dining Options and Evening Reception
Start your day with a hot breakfast and unwind in the evening with a complimentary drink at the nightly Reception. Indulge in delectable dishes at Urban Craft, offering dinner options and room service for your convenience.

Relaxing Recreational Facilities
Take advantage of the indoor swimming pool and well-equipped gym during your stay. Whether you prefer a refreshing swim or a workout session, our recreational facilities cater to all your needs.

Book your stay at Embassy Suites by Hilton Cleveland Rockside for a memorable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note guests must be 21 years of age or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 436 reviews
Cleanliness: 7.8
Service: 5.8
Location: 8.5
Room Quality: 6.5
Amenities: 7
Value for Money: 7.2
Food and Beverage: 7.8
Overall Experience: 7
K
Kyle • couple • us
10
Pros:

Everything

Cons:

No problems

2026-10-20 • via Nuitee
R
Raden Mas Virgino • family_with_children • ca
8
It was our first time staying here, and we enjoyed it
Pros:

Our room was pretty spacious and clean with ample facilities. Breakfast was good, it had more options than the typical hotels that we visit. Parking was easy and free.

Cons:

Nothing particular. The interior looked a bit dated but still well-maintained.

2026-10-14 • via Nuitee
C
Cynthia • extended_group • us
9
We had a great time.
Pros:

Loved the breakfast, the layout of the room along with hotel layout. It was very quiet for its size! Close enough to downtown with out the cost and crowds

Cons:

Our room was hot even with us trying to adjust the temperature. Beds were too firm.

2026-10-14 • via Nuitee
D
Dafe • solo_traveller • us
9
Pros:

I travel around to different hotels for treated vacation stays,.... so My stay was comfortable and clean, it's a good place to recommend for a family stay or business trip you will get the best treatment, also the staff at the bar was very nice and also house keeping was very good at their services.

Cons:

A rude staff member at front desk, She needs to work on how to treat people of her own color with a bit of respect just as she would treat others of not her color, i would recommend the hotel for family trip stay or business trip, but not so much personal vacation stay, you are most definitely treated differently depending on your stay, I've been to hundreds of hotels to test out the staffs energy and the environment, needless to say I wasn't fully disappointed but I'm assuming my appearance might have something to do with it, but that shouldn't matter based on knowledge of respect, but I'll see how it goes when round 2 comes.

2026-10-13 • via Nuitee
D
Dreher • couple • us
7
It was ok. Room was fine. Employees seemed over worked and were very short with explanations.
Pros:

Great room, but, although we booked months ago they didn't have the room we asked for at check in.

Cons:

Very loud, lots of confusion at check-in and in the hallways. Front desk person admitted that they were overbooked. Long waits for an elevator. Just very chaotic

2026-10-12 • via Nuitee
D
Daniel • solo_traveller • us
1
Overbooked
Pros:

Seemed nice never got to the room. Hotel had overbooked.

Cons:

Hotel had overbooked. Did not have a room that would work for us.

2026-10-08 • via Nuitee
C
Charmane • couple • us
8
2026-10-07 • via Nuitee
L
leah • solo_traveller • us
10
2026-10-07 • via Nuitee
T
Todd • solo_traveller • us
10
Pros:

Great location and staff!

Cons:

N/A

2026-09-14 • via Nuitee
Q
Quiana Rose • couple • us
10
2026-09-13 • via Nuitee
K
Karmazyn • family_with_children • ca
8
2026-09-08 • via Nuitee
R
Roman • family_with_children • us
8
2026-09-08 • via Nuitee
M
Monty • family_with_children • us
7
Overall, it serve its purpose. We wouldn’t stay there again if we had other options.
Pros:

We did not use their free breakfast. Location was good for the reason we were there. Hotel was crowded and noisy the whole weekend. ( there was a wedding there). Rooms were ok. We did not spend a lot of time in the hotel.

Cons:

Rooms needed to be updated. The furniture is worn and needs to be replaced. The bathroom ceiling was peeling like they had water damage on the above floor. Dogs were barking in peoples rooms. Bad timing to be there this past weekend.

2026-09-08 • via Nuitee
R
Roksolana • family_with_children • us
5
2026-09-07 • via Nuitee
L
Lynn • family_with_children • us
7
The happy hour was nice, but again I had to wait for food to be refilled and some was never refilled
Pros:

Omelets were great. There was a nice variety.

Cons:

When I went to get the other food, all containers were empty. Had to wait a few minutes for them to be refilled.

2026-09-03 • via Nuitee
J
Japorscha • family_with_children • us
4
The overall day was so so there was no room in the pool cause it was so crowded, the front desk staff wasn’t too friendl
Pros:

The location

2026-09-03 • via Nuitee
F
Fitzgerald • family_with_children • us
8
We enjoyed the stay.
Pros:

The room was nice with plenty of room.

Cons:

BREAKFAST COULD HAVE BEEN A LITTLE LONGER.

2026-09-02 • via Nuitee
A
Amie • family_with_children • us
9
We frequently come to Cleveland and this is going to be our new hotel!
Pros:

The room was very spacious, the property was very clean, and the staff was very friendly. The breakfast is incredibly good!

Cons:

The heated pool wasn’t very warm, I couldn’t go in past my knees. The staff checked and it was working fine but was just very cold for me.

2026-09-01 • via Nuitee
F
Felicia • couple • us
9
Great comfort, Great Staff, Great Food
Pros:

Embassy has great staff, great food, great comfort, and I like that they are pet friendly however every time I have stayed the room has had a lingering pet smell. For this stay I had Lysol w/me.

Cons:

The lingering pet smell. They need an odor neutralizer for the carpets. Customers should not have a problem with the hotel use of a air and carpet neutralizer understanding everyone DO NOT want to smell your pet! I love my fur babies and prioritize grooming and neutralizing pet smells in my home. Overall excellent stay!

2026-08-31 • via Nuitee
T
Tenita • couple • us
10
2026-08-31 • via Nuitee