Embassy Suites by Hilton Cleveland Rockside

Hotels
•
Embassy Suites Hotels
7.7 (617 reviews)
5800 Rockside Woods Boulevard , Independence , us
+1 216-986-9900

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Convenient location
Cons:
Cleanliness issues
Missing amenities
Disappointing experiences

Categories

Cleanliness
6.7
Some guests noted stains and cleanliness issues in their rooms.
Service
8.7
Guests praised the friendly and accommodating staff.
Location
8.7
The hotel's proximity to local attractions was appreciated.
Room Quality
7.2
Rooms were described as comfortable, but issues were reported.
Amenities
6.7
Disappointment expressed regarding a missing hot tub and pool issues.
Value for Money
7.7
The value of drinks and breakfast tickets was noted positively.
Food and Beverage
8.7
Breakfast received very positive feedback from guests.
Overall Experience
7.2
Mixed feelings due to some negative experiences but some standout positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:25

Property Description

Luxurious Suites and Convenient Location
Experience comfort and convenience at Embassy Suites by Hilton Cleveland Rockside, located just a short distance from the airport and downtown Cleveland. Each suite features a separate living room, microwave, and refrigerator, ensuring a relaxing stay.

Delicious Dining Options and Evening Reception
Start your day with a hot breakfast and unwind in the evening with a complimentary drink at the nightly Reception. Indulge in delectable dishes at Urban Craft, offering dinner options and room service for your convenience.

Relaxing Recreational Facilities
Take advantage of the indoor swimming pool and well-equipped gym during your stay. Whether you prefer a refreshing swim or a workout session, our recreational facilities cater to all your needs.

Book your stay at Embassy Suites by Hilton Cleveland Rockside for a memorable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note guests must be 21 years of age or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 617 reviews
Cleanliness: 6.7
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 8.7
Overall Experience: 7.2
D
Dianna • couple • us
10
Pros:

Beautiful

Cons:

Everything! Staff people

2026-08-29 • via Nuitee
H
Hawranick • solo_traveller • us
10
Best room ever. Just don't look out of the window.
Pros:

The staff was amazing. Every single one of them.

Cons:

My interior view was of the second floor... There was nothing anyone would find interesting unless you let like roofing tar.

2026-08-29 • via Nuitee
L
Landarius • solo_traveller • us
10
2026-08-27 • via Nuitee
S
Sheryl • couple • us
2
I was disrespected, my MS service dog was mistreated and my wife fell on wet spot outside elevator and no one there seem
Pros:

Typical Embassy Suites

Cons:

Run down, dirty, poorly maintained

2026-08-24 • via Nuitee
K
Kiara • couple • us
5
Not sure I will return
Pros:

Breakfast

Cons:

The staff was a bit rude and said I was having a party just because I asked for extra Towels

2026-08-24 • via Nuitee
M
Mary • couple • us
10
2026-08-22 • via Nuitee
T
Theodore • couple • us
10
Nice
Pros:

New and clean

Cons:

Checked in at 7:05 and didn’t get offered drink coupons? Kind of cheap

2026-08-18 • via Nuitee
D
Douglas • solo_traveller • us
8
2026-08-17 • via Nuitee
H
Heide • family_with_children • us
9
Great value
Pros:

No complaints. Breakfast was excellent, our grandson enjoyed the pool and the snacks during cocktail hour. Staff was very friendly and helpful.

Cons:

Paint peeling in the bathroom ceiling

2026-08-15 • via Nuitee
M
Marlene • solo_traveller • us
10
Pros:

The room was very nice and comphortabul and staff very friendly

2026-08-13 • via Nuitee
W
William • couple • us
10
Was a pleasurable quiet clean stay
Pros:

Didn't get to it this time but will in 2 wks

Cons:

Nothing

2026-08-12 • via Nuitee
C
Conda • solo_traveller • us
5
Pros:

Location

Cons:

Not clean, moldy & cold pool with no spa as advertised, had to use ice machine on a different floor because 3rd floor ice machine was broken

2026-08-11 • via Nuitee
O
Odis • family_with_children • us
5
Feels like 1980 up in here!
Pros:

Good location and seating in lobby was nice.

Cons:

The room was outdated! The price point did not reflect the hotel! They need to shut down and upgrade the place. It felt 1980s

2026-08-10 • via Nuitee
R
Renee • solo_traveller • us
10
The staff was professional and pleasant.
Pros:

The hotel design itself brings a relaxing atmosphere

Cons:

There was nothing I did not like

2026-08-09 • via Nuitee
J
Julie • couple • us
3
Cons:

We were requesting for breakfast to be pack, and the front desk said they will come back to us on that and never did.
We ordered dinner and the we were waiting for the food to come out, but after 30 minutes of waiting, we found out the food is out of stock and we have to order another meal again.

2026-08-09 • via Nuitee
W
Whitney • solo_traveller • us
10
Pros:

The breakfast was the best breakfast Ive ever had at a hotel! It was nice and clean! Would definitely recommend!

2026-07-24 • via Nuitee
E
Erika • solo_traveller • us
8
Pros:

The breakfast had many options. The complimentary libations everyday were classy.

Cons:

Room wasn't cleaned for the entire stay

2026-07-23 • via Nuitee
N
Nabil • solo_traveller • us
10
Pros:

Everything is good

Cons:

Wonderful breakfast

2026-07-19 • via Nuitee
X
X3634UQchristinaw • Family • Mint Hill, North Carolina
10
Great stay over the 4th of July
Pros:

Even though we stayed over the 4th of July weekend and the hotel was busy, the breakfast staff kept up with refilling the breakfast bar and preparing omelette without too long of a wait. Hotel and lobby was clean with friendly cleaning staff and front desk staff.

2026-07-16 • via Tripadvisor
Q
Q4251WLreneeh • Business
10
Great Staff-Megan Finch
Pros:

Amazing!!! The room was so clean. So many wonderful staff. I would like to thank Megan Finch. She arranged an extra special check in for us and the process was so smooth. I didn't need any of the additional information I thought I would at check-in and I couldn't be more pleased. Thank you Megan!!

2026-07-16 • via Tripadvisor