Grand Hotel Continental Siena - Starhotels Collezione

Hotels
Starhotels
9.1 (1083 reviews)
Via Dei Banchi Di Sopra 85 , Siena , it

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Cons:
Need for better breakfast
High parking costs

Categories

Cleanliness
8.48
General sentiment was positive but some areas noted for improvement.
Service
9.95
Staff was very professional and attentive.
Location
9.99
Unique and central location, perfect for exploration.
Room Quality
8.44
Rooms were comfortable but some furnishings were noted as dated.
Amenities
8.97
Good amenities but further improvement on some services is suggested.
Value for Money
8.93
Slightly high prices for breakfast and parking, but overall value is perceived well.
Food and Beverage
8.48
Breakfast quality varied, with some items noted for needing improvement.
Overall Experience
9.55
Overall experience was very positive, with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:28

Property Description

Historical Elegance
Step into a piece of history at Grand Hotel Continental Siena - Starhotels Collezione, housed in a 17th-century building in the heart of Siena.

Artistic Sophistication
Admire the valuable artwork and intricate details adorning the rooms and suites, from porcelain to Travertine marble, seamlessly blending with original Tuscan terracotta floors.

Culinary Delights
Indulge in gourmet traditional cuisine at Sapordivino restaurant or unwind with a refreshing aperitif at the Lounge Bar by Sapordivino.

Experience luxury and history come together at Grand Hotel Continental Siena - Starhotels Collezione.

Important information:

In case of early departure the hotel charges 1 night of penalty.

Please note that when booking a rate where payment is due before arrival, Grand Hotel Continental Siena - Starhotels Collezione will provide detailed payment instructions, for example a link to a secured payment platform.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 55 per day.

Location

Guest Reviews

9.1
Based on 1083 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.99
Room Quality: 8.44
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 8.48
Overall Experience: 9.55
M
Maxime solo_traveller fr
9
2026-07-18 via Nuitee
D
De Ferry couple fr
10
Acceuil et services parfaits! merci
Pros:

Petit déjeuner exceptionnel!!! Service au top, lieu magique, parfait!

Cons:

Idéalement un espace Spa détente

2026-07-16 via Nuitee
M
Mary couple au
7
Would stay again because of the location mainly
Pros:

Didn't have breakfast - too expensive (had it only once).
Room was very nice; location was excellent
Staff very pleasant
Taxis can depart/arrive at the small square just adjacent to hotel

Cons:

Tromp lóueille room on first floor; website gave the impression that the whole hotel was in this style. It should be pointed out that only one room was like this, not the whole hotel.

2026-07-16 via Nuitee
J
JULIEN couple fr
8
Pros:

- la décoration
- la terrasse de notre chambre
- la localisation

Cons:

- rapport qualité / prix
- un pourboire de 100 euros mis automatiquement sur la note : on a le sentiment de se faire forcer la main ce qui n’est pas agréable

2026-07-16 via Nuitee
M
Martin couple se
10
2026-07-16 via Nuitee
M
MAGALI couple fr
8
2026-07-15 via Nuitee
I
Irina couple ru
10
Pros:

Этот отель просто Прекрасен! Пожить в средневековье, в такой роскоши, чистоте и изысканности - это Счастье! Персонал - просто прекрасен! Всё на самом высоком и достойно и уровне! Здание, которое сохранено так достойно, просто удивляет и восхищает! А интерьеры, люди, еда, сервис - всё нас просто восхитило! Благодарим всем сердцем!

This hotel is Wonderful! To live in the Middle Ages, in such luxury, purity and sophistication is Happiness! The staff is just wonderful! Everything is at the highest and most dignified level! The building, which has been so well preserved, is simply amazing and admirable! And the interiors, the people, the food, the service - everything just delighted us! Thank you with all our heart!
🙏🙏🙏❤️❤️❤️

Cons:

——-

2026-07-15 via Nuitee
J
Jakub family_with_children cz
10
Pros:

The hotel provided a high standard of accommodation and the overal feeling was splendid. It is conveniently located within walking distance of the Piazza del Campo. Although the property is situated within a Limited Traffic Zone (ZTL), the staff provides clear guidance on vehicle access and operates an efficient valet parking service.
The family room was well-appointed and suitable for our needs. A notable feature for families is the VIK (Very Important Kids) program, which includes practical welcome amenities for children. Throughout our stay, the staff consistently demonstrated professionalism and a readiness to assist.
The breakfast service offered a comprehensive selection of high-quality items. The operational standard during breakfast, notably managed by Massimo (thank you!), was remarkable and ensured a seamless experience. Furthermore, the property features a dedicated wine room with a well-curated inventory.

Cons:

Nothing to report.

2026-07-12 via Nuitee
Y
Yaosheng solo_traveller cn
10
Pros:

very good location,nice service

2026-07-12 via Nuitee
B
BIAO extended_group cn
9
2026-07-02 via Nuitee
M
Maria extended_group gb
10
A traditional and stylish environment with wonderful food and drink, all managed by very caring and
Pros:

Superb hotel
Excellent, friendly and helpful staff
Fabulous view from our beautiful room

Cons:

Absolutely nothing

2026-06-22 via Nuitee
S
Stacey Rodriguez solo_traveller us
10
5 star excellence!
Pros:

Excellent location and staff

Cons:

None

2026-06-22 via Nuitee
Y
Yoni couple il
9
2026-06-21 via Nuitee
R
Robert solo_traveller gb
7
2026-06-16 via Nuitee
F
Francesco extended_group ca
10
2026-06-16 via Nuitee
C
chirstyb Family
10
Great location and top notch staff!
Pros:

Super impressed with this hotel and staff! We were met outside with umbrellas as it was raining. Super friendly staff. Elena helped me contact a doctor's office our first morning as my husband was ill. They also arranged a taxi to get him to the doctor's office. In addition, my granddaughter and I were able to quickly move to another room. Location was great, rooms clean and beautiful, but mostly it was the professional and courteousness of the staff that stood out. We will highly recommend and will be definitely be back!

2026-06-15 via Tripadvisor
T
Truter solo_traveller za
2
Overpriced and dissappinting
Pros:

Location was good

Cons:

The room didnt look anything like the advert at all ! 802 Euros for 1 nite was ridiculous !!! We had a family emergency and tried to cancel the booking and it was not allowed - so we had to keep the booking - no view - a small room compared to other venues we stayed in

2026-06-15 via Nuitee
F
Firetto solo_traveller it
7
2026-06-11 via Nuitee
G
gmary1 Couples Sesimbra, Setubal District, Alentejo
10
A wonderful hotel in a perfect location in Siena
Pros:

What a fantastic hotel this is, beautiful things to look at everywhere. There is a lovely quietness about the hotel, it's very peaceful once you enter. We had a deluxe room overlooking the City which was amazing. We had to tear ourselves away from the view from our window and watching the hundreds of swallows flying by. The breakfast is fantastic, and we also ate in the restaurant. Best meal of our trip to Tuscany, and we wished we had eaten there every night!We had the tasting menu which was incredible value and totally delicious. The Chef is so talented. All the staff at the hotel are wonderful - professional, friendly and efficient. Nothing is too much trouble, and they very quickly made us feel that we were at home. I have to give a special mention to Massimo - the Maitre D of the restaurant who seems to always be there! He is the must delightful person you could wish to meet, we looked forward to seeing him every morning and evening. He obviously is very proud of the work they do, and he runs an incredibly organised ship. He is so knowledgable about both wine and food, and is always friendly without being overbearing. Thanks to Masimmo and all the staff for giving us such a memorable stay.

2026-06-10 via Tripadvisor
A
Artūras couple lt
7
Vieta puiki,bet kambarys nuviliantis…
Cons:

Kambaryje langas buvo sieną ir atidarius langą girdėjosi ventiliatoriaus garsas…

2026-06-10 via Nuitee