AmericInn by Wyndham Inver Grove Heights Minneapolis

Good location

Halls were filthy, all trash cans in and outside of the building were overflowing with trash for all three days we were there. TV did not work. No kleenex in room. Toilet leaked all over the floor. Place was really dirty!

Nice quiet place when we visited. We were given 1 floor room as requested. The spa was working, and the pool was nice.
For a quick trip to MPLS it was just what I needed.

Parked my car while went to my trip came back to an s scratched on my hood, park anywhere else if possible, voiced my concern to the front desk before we left that I thought I was gonna be parked on site but was told they drive my car to a different lot but at that point I was already committed.

The hotel itself was not super clean, but the worse part of the experience was the shuttle service provided. We booked through ParkSleepFly and we instructed to reserve a time for the shuttle to the airport. We did so, and were specifically instructed not to be late as the shuttle leaves every hour on the hour. We reserved a shuttle for 7 am and the shuttle was a half hour late. We were rushed to make our departing flight. That wasn't even the worst part. We were required to let the front desk know when our return flight was landing and were given instructions to call the hotel and a shuttle would be dispatched to pick us up. We called immediately after collecting our bags and waited for an hour and a half for a shuttle to pick us up from the airport. After an 8 hour plane ride, that is the LAST thing we wanted. We were told the shuttle was at the airport and was returning to the hotel to collect more people....not sure when they couldn't pick us up when they were ALREADY AT THE AIRPORT. Then upon finally arriving, we were taken to a 2nd hotel to collect more individuals who were on their way to the airport. There were more people than seats available, and it appeared they were picked up late as well. They were not happy when the shuttle made a stop at our hotel to drop us off, and I explained that our plane landed TWO AND A HALF HOURS ago and we were just now arriving back at the hotel. The shuttle schedule is ridiculous and they ride itself was horrendous. The driver was speeding all over the place trying to get people where they needed to be. 1 shuttle for 2 hotels does NOT work as currently operating.

We used the property for staying the night before our flight departure and extended parking during our trip and shuttle service to and from the Airport. We ended up staying another night on our return from our trip due to a delayed flight and the current weather conditions i.e. a blizzard.

We have stayed at this hotel for many years using their park sleep and fly. We noticed the hotel has gotten run down and could use some updating. The worst problem was with the shuttle pick up from the airport. We called and were told 30-35 minutes. After an hour the shuttle showed up but did not have room for my husband and I!! So I called AGAIN and was told the driver had done a pickup at another hotel filling up the van. So we were told another 30-35 minutes. Very frustrating!! This will most likely be our last time using this hotel.

WORST SHUTTLE DRIVER EVER! We used this hotel for the reason they will keep the vehicle and shuttle you to and from the airport. To fly out of Minneapolis we asked them to take us at 2am. They booked the shuttle. The shuttle driver came 30 minutes late and we were the only ones he had to drop off. That I could have lived with BUT when we got back to Minneapolis we called our hotel and had the shuttle driver come and pick us up. When we got in the vehicle and he pulled away I started questioning if our driver knew how to drive safely. He would hit the brakes hard and take corners way too fast. He was texting on his phone, asked his GPS where our hotel was, and took calls. He was speeding down a road that was 35 mph by going 60-65 mph. Another time it was 60 and he was going 75 mph. Then he turned around to pick up another set of passengers. They got in and we headed to our hotel. My aunt and I braced ourselves this whole time while he was driving. We had to do that because of how bad he was driving. The driver kept driving the same way and also ran 2 red lights, while still doing all the things above. I am thankful there was not cars going through the green lights. We honestly did not know if we would make it to the hotel with out him crashing and killing us. Let’s add this is in MN and the roads have snow, slush and are slippery. This morning once the manager was in, I called the hotel. The person who answered had already heard about the complaint because the couple that was with us already complained. She wasn’t going to give me the manager. Finally I got her to do that. All the manager could say is what vehicle was this. I told him it said Country Inn and Suites from Plymouth. He would repeat that and say he will look into this. How can he not know who was the driver. We called his hotel and told them we were ready for our shuttle. They called and got us the shuttle. I am sorry they knew who he was. I do wish while we were in the vehicle that I would have called 911 like I was thinking. Yes it was that bad I wanted to call the police. But I was scared what the shuttle driver would have done. I will never stay at this hotel again or even the Country Inn out of Plymouth. I even tried calling them today to tell them about the shuttle driver and all the phone did was ring. I did try a few times to get someone to answer their phone. If you want to make it home alive DO NOT USE THIS HOTEL & SHUTTLE SERVICE. You might not make it.

On a side note, AmericInn can not even spell the towns name correctly. Invergrove Heights is how it’s on the business card. That’s not how it’s spelled. It’s Inver Grove Heights.

Additional hold for the room was $100 on an already paid reservation. Desk clerk was extremely rude when asked for a receipt showing the hold amount as it was withdrawn from the bank account. Got to the room and there are holes in the closet door 1.5” big as well as holes and missing paint on the walls.

Amazing

I felt good about the staff. We had two different people, the first was very accommodating and gracious. The second was a little less, but still ok.

Location

Cost too much

great location, comfortable room, excellent breakfast, good value