AC Hotel by Marriott New Orleans French Quarter

Hotels
•
AC Hotels by Marriott
8.2 (762 reviews)
221 Carondelet Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Cleanliness issues
Pricing complaints

Categories

Cleanliness
7.84
Several comments indicate cleanliness issues, including dirty floors and unclean bathrooms.
Service
8.81
Staff was reported as friendly and professional; however, there were complaints regarding charges.
Location
9.35
Multiple reviews highlight the excellent central location, perfect for accessing attractions.
Room Quality
7.3
Comments mention hard beds and issues with bathroom doors, detracting from comfort.
Amenities
8.83
Amenities are considered adequate, with a focus on good entertainment and dining options.
Value for Money
7.79
Concerns about high costs and charges for services not rendered affect overall value perception.
Food and Beverage
7.34
Breakfast pricing is viewed as too high, though happy hour pricing varied positively.
Overall Experience
8.31
Experience varied; positives include location and comfort, but issues with cleanliness and service noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:28

Property Description

Outdoor Terrace and Free WiFi
AC Hotel by Marriott New Orleans French Quarter boasts an inviting outdoor terrace for guests to unwind and soak in the vibrant atmosphere of the city. Stay connected with complimentary WiFi available in all rooms, ensuring you can easily share your travel experiences with loved ones.

Convenient Amenities
Indulge in the convenience of cable TV, tea and coffee-making facilities in each traditional guest room. Whether you're relaxing after a day of exploring or gearing up for the day ahead, these in-room amenities cater to your comfort and needs.

Fitness Center and Meeting Facilities
Stay on top of your fitness routine at the on-site fitness center or host successful meetings with ease by reserving the hotel's meeting facilities. Additionally, vending machines with snacks and refreshments are on hand for whenever cravings strike.

Experience the perfect blend of comfort and convenience at AC Hotel by Marriott New Orleans French Quarter. Book now to secure your stay just steps away from the iconic Bourbon Street and the historic French Quarter.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Breakfast inclusive rates allow for 2 guests per room for breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 46 per day.

Location

Guest Reviews

8.2
Based on 762 reviews
Cleanliness: 7.84
Service: 8.81
Location: 9.35
Room Quality: 7.3
Amenities: 8.83
Value for Money: 7.79
Food and Beverage: 7.34
Overall Experience: 8.31
T
Tanita • couple • us
1
Never will stay again. Staff was pleasant.
Pros:

The foyer smelled clean

Cons:

There were two rats running around on the floor downstairs in the foyer when we first made it to the hotel. The toilet would not flush and we had to call maintenance. The elevators did not work well at all.

2026-06-06 • via Nuitee
W
White • couple • us
5
2026-06-03 • via Nuitee
A
Antown • couple • us
9
It was a great stay will definitely stay again
Pros:

Perfect location comfortable bed cold ac and the shower was great best water pressure I’ve ever had at any hotel

Cons:

Shower could have been cleaner

2026-05-31 • via Nuitee
T
troy • extended_group • us
4
Hotel was nice , location was excellent but the check-in process was awful
Pros:

Location , nice rooms

2026-05-21 • via Nuitee
C
Christian • solo_traveller • us
10
Pros:

The staff was phenomenal. They were so friendly!

Cons:

My only complaint is that the room wasnt as cold as I would have liked it.

2026-05-21 • via Nuitee
A
Alan • couple • gb
8
Great city location
Pros:

Location

Cons:

A bit tired

2026-05-12 • via Nuitee
G
GLORIA • solo_traveller • us
10
Pros:

E

Cons:

There just weren't enough Restaurants around the area.. The price of the breakfast and the fact that it has to charge to your room .

2026-05-12 • via Nuitee
J
Joleen • extended_group • us
9
Pros:

The location was great for walking around the city.

Cons:

My only complaint, which is minor, is we had 4 adults and never received 4 bath towels.

2026-05-07 • via Nuitee
R
Randi • solo_traveller • us
1
Cons:

I left after looking at the room. Depressing

2026-05-07 • via Nuitee
T
TerryR619 • Family • Washington DC, District of Columbia
2
Serious Housekeeping Issue in Room 407 – Poor Follow-Up Response”
Pros:

We recently stayed at the AC Hotel New Orleans French Quarter (Room 407). While most of the stay was fine, we encountered a serious issue at checkout that changed our overall impression.

Before leaving, my wife moved the beds to make sure nothing had been left behind and discovered a significant accumulation of dirt, debris, and residue underneath. This was not a minor issue. The condition clearly indicated that the area had not been cleaned for a long time.

We documented everything on video (including the checkout context) and reported it immediately to the front desk supervisor.

What was more concerning was the follow-up. Management characterized moving the bed as “uncommon,” which suggests the issue would not have been discovered otherwise. Housekeeping standards should not depend on guest behavior.

The resolution offered was limited to a partial refund for one night, with the burden placed on us to coordinate through Expedia, and no meaningful acknowledgment of the broader issue.

We gave the hotel the opportunity to resolve this directly before posting publicly.

This is not the level of cleanliness or response I would expect from a Marriott-branded property.

2026-05-04 • via Tripadvisor
J
JaMesha • couple • us
10
Stay was lovely will visit again
Pros:

Love the location and how secluded the rooms are

2026-05-04 • via Nuitee
S
sandrarS541KD • Friends getaway
10
Amazing don’t miss out
Pros:

This is our second year here and it will not be our last food is amazing. Staff is out of this world. The hotel is spotlessly clean. It is the first time I’ve been to a hotel that the pictures in the brochure matches the room I walked into we will be back next year and the year after and the year after spot on. Entertainment team fun, vibrant bar staff amazing best holiday ever..

2026-05-01 • via Tripadvisor
L
Luke • extended_group • us
6
Good
Pros:

Good location

Cons:

Room smelled like pee

2026-04-27 • via Nuitee
T
Tee779505 • solo_traveller • us
8
Pros:

Overall, everything

Cons:

It was a bit pricey.

2026-04-26 • via Nuitee
8
869hillaryw • Business
10
Incredible.
Pros:

Cluster helped me in the Valet area and was incredible. Thankful for his help and patience!

2026-04-20 • via Tripadvisor
J
Johnesha • couple • us
10
Pros:

Yes

Cons:

Close proximity to everything

2026-04-20 • via Nuitee
S
Stephanie • family_with_children • us
3
Vallet was amazing!
Pros:

The room next to us was having sex with loud music for 9 hours. You could hear everything. I had my 8 year old with me.

Cons:

When i asked if there was a time on the loudness, i was told no, nothing they could do.

2026-04-12 • via Nuitee
S
sandrahQ1706HT • Family
6
Great location
Pros:

The location is outstanding. The hotel itself needs some attention. Poor lighting throughout and the carpet in the hallways need to be cleaned or replaced. The rooms were clean but very noisy.

2026-04-10 • via Tripadvisor
V
Victor • family_with_children • gb
7
Pros:

Location

Cons:

Difficult access, though it was due mardi gras

2026-03-30 • via Nuitee
D
Dominique • solo_traveller • us
8
Pros:

The breakfast set up was nice.

Cons:

noise. the room was by the elevator

2026-03-21 • via Nuitee