a&o Berlin Kolumbus

Hotels
A&O Hotels & Hostels
6.9 (8475 reviews)
Genslerstraße 18 , Berlin , de

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Packed lunches
See all facilities

Review Highlights

Pros:
Affordable
Friendly staff
Good location
Decent breakfast
Cons:
Cleanliness issues
Noise disturbances
Poor dinner quality

Categories

Cleanliness
5.18
Cleanliness was a major concern with multiple reviews mentioning dirtiness, especially in shared areas.
Service
8.15
Staff were noted as friendly, but service delays were reported.
Location
8.19
The hostel is conveniently located near public transport and amenities.
Room Quality
6.14
Rooms were described as simple with some complaints about strange odors.
Amenities
6.67
Basic amenities were provided, though some facilities were lacking.
Value for Money
7.63
Guests generally felt they received fair value for what they paid.
Food and Beverage
6.18
Breakfast options were decent, but dinner was poorly received.
Overall Experience
7.05
Overall experience was mixed; enjoyable for some, but disappointing for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:22

Property Description

Modern Rooms with Satellite Sports Channels
Experience comfort and entertainment in our modern rooms at a&o Berlin Kolumbus. Enjoy satellite sports channels and a private bathroom with a hairdryer for your convenience.

Delicious Pork-Free Breakfast and Lobby Bar
Start your day right with a delicious pork-free breakfast available at our hotel. In the evenings, unwind at our lobby bar with a variety of drinks to choose from.

Convenient Location near Public Transportation
Explore Berlin easily with the nearest tram stop just a 5-minute walk away from a&o Berlin Kolumbus. The famous Alexanderplatz square is only a 15-minute tram ride away.

Book your stay now at a&o Berlin Kolumbus for a memorable experience in Berlin!

Important information:

When a booking is made for more than 9 people per reservation different payment and cancellation policies may apply. The hotel will contact you after booking with more information.

Kids under the age of 18 enjoy our breakfast at a 50% discounted rate.

Children under 18 should have parental permission if not accompanied by parents andcan only be accommodated in private rooms, not in shared dormitories.

Please note that pets are only allowed in private rooms like single and twin room and for an additional charge. Pets are not allowed in shared dorms.

Towels are not included in the room rate of dorm rooms. Guests can rent them at the property for an additional charge or bring their own.

Guests are required to show a photo ID upon check-in.Bed linens and towels are not included in the room rate. Guests can rent them at the property for an additional charge of EUR 1.65 per person or bring their own.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TXL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 12.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

6.9
Based on 8475 reviews
Cleanliness: 5.18
Service: 8.15
Location: 8.19
Room Quality: 6.14
Amenities: 6.67
Value for Money: 7.63
Food and Beverage: 6.18
Overall Experience: 7.05
M
Marcel solo_traveller de
5
Allgemein zufrieden.
Pros:

Ich war allgemein zufrieden.

Cons:

Es gibt nichts.

2026-05-30 via Nuitee
Y
Yuliia family_with_children de
8
2026-05-30 via Nuitee
M
MM Malik solo_traveller se
10
Pros:

Allt var okey

2026-05-30 via Nuitee
A
Aurélie_ couple fr
8
Voilà comment passer un séjour agréable pour pas cher
Pros:

Le fait de pouvoir déposer les bagages pendant 24 h gratuitement comme des lockers gratuit en attendant le check in. 1serviette gratuite par personne, on était que 4 dans les chambres avec salle de bain commune pour nous 4 + 2 personnes. C était super propre, bien isolé du bruit. Les gens étaient super gentils. Les espaces en communs sont très modernes et adaptés à tous : espace pour enfant, pour travailler, baby-foot machine à pop corn, bar ( 1 boisson offerte au check in!).

Cons:

L emplacement mais globalement dans Berlin faut toujours prendre qu moins 20 minutes 40 minutes de tram pour aller quelque part. Donc c'est pas leur faute.

2026-05-30 via Nuitee
M
Meinzenbach solo_traveller de
7
Pros:

Der reibungslose Ablauf

Cons:

Keine Klimaanlage und die Fenster ließen sich nur kippen. Bei heißen Tagen nicht auszuhalten 🥵 #Klimaanlage #Fenster #Tage

2026-05-29 via Nuitee
B
Björn family_with_children de
1
A+O Hostels - NIE WIEDER!!!!!!!!!!! Ich will keine tierischen Mitbewohner in meinem Zimmer
Pros:

Eigentlich findet man immer etwas Positives, was man über eine Unterkunft sagen kann, aber dieses Mal fehlen mir die Worte. Das Beste war vielleicht noch der Musiker im Foyer abends, der etwas gute Stimmung verbreitet hat. Mehr geht aber nicht!

Cons:

Die Parkplatzsituation ist eine Katastrophe. Ist man dann im Gebäude drin und hat die lange Check-In Schlange bewältigt, wartet ein ziemlich übler Fahrstuhl auf einen (abgerissene Haltestange), in unserer Etage (3.) kam der Fahrstuhl 5 cm höher zum Stehen, so dass man erstmal gestolpert ist. Der Teppich im Flur ist wirklich widerlich. Das Zimmer ist augenscheinlich sauber gewesen. Die Betten aber recht dreckig (Kaugummi an der Wand). Nachts waren Krabbelgeräusche in der Zwischendecke zu hören (Maus oder Ratte) - danach konnte ich nicht mehr schlafen. Das lag vielleicht auch der Hitze im Zimmer (keine Klimaanlage). A+O Hostels - NIE WIEDER!!!!!!!!!!!

2026-05-29 via Nuitee
N
Naz solo_traveller it
5
2026-05-29 via Nuitee
R
Rami solo_traveller de
7
2026-05-28 via Nuitee
M
Monika solo_traveller pl
8
Pros:

Czystość w pokoju. Wygodne łóżka.

Cons:

Brudna klatka schodowa

2026-05-28 via Nuitee
O
Olga solo_traveller de
7
2026-05-28 via Nuitee
O
Omar_GL solo_traveller mx
4
Mucho que mejorar, trato del personal muy malo.
Pros:

La ubicación, la chica que nos atendía en la mañana, muy amable, solo por ella no le pongo la peor evaluación, pero ella era la única.

Cons:

El trato del personal principalmente el que nos atendió la primer noche, llegamos a pedir la llave del cuarto de maletas y mi hermano estaba en una video llamada con su novia, el joven que no se de que nacionalidad es, pero que tiene rasgos aparentemente asiáticos empezó a gritarnos en repetidas ocasiones que no lo podíamos grabar, cuando le dije "no, tranquilo, no te está grabando, mi hermano está en una video llamada con su novia y le mostré que la pantalla estaba en cámara frontal viéndose mi hermano con su novia y nada mas, quedó callado por un momento, supongo entendiendo su error, sin embargo en vez de pedir una disculpa o simplemente seguir con la interacción aún cuando ya se había dado cuenta del error, me volvió a decir "aquí en Alemania no me puedes grabar, es mi privacidad" y le dije de que hablas, si ya te mostré que nadie te está grabando y me dijo si, ya lo se, pero aquí no me puedes grabar porque es mi privacidad, varias veces más... mejor le corté la "charla" y le pedí ya molesto que solo me abriera el área de lockers para poder sacar mis cosas. Terminando esto subí a mi habitación y en mi cama asignada había una muchacha acostada, le expliqué y le mostré que era mi cama, pero me dijo que ya estaba acostada que usará otra, baje y le comenté al mismo joven de recepción, checo en sistema y vimos cuál era mi cama asignada y yo estaba en lo correcto, pero me dijo que no podia hacer nada, que si había otra cama libre la tomara (entonces para que se asignan camas) subí y nuevamente hablé con la chica que finalmente accedió y en vez de cambiarse de cama se salió del cuarto, ocupe mi cama y más tarde llegó otra persona a ocupar la cama que el de recepción me había dicho que ocupará ya que no tenía mi cama asignada, es decir, no tiene ningún control sobre lo que hacen.

2026-05-28 via Nuitee
E
Enjoy couple cz
7
AaO Berlin
Pros:

-Klid, rychly self check in s pomoci prijemneho recepcniho Asiata
-automat na napoje a obcerstveni naproti recepce

Cons:

-V pokoji jsme meli manzelskou postel,ta byla v poradku,ale vedle poschodova postel byla velmi velmi zaprasena,matrace horni, mela dalnice prachu!!
- Topeni stoupacky byly velmi horke,neregulovatelne..blbe pro alergiky :-(
Lokalita komplikovana- nadrazi Lichtenberg je ponekud slozity k najiti bus zastavky k vam.Museli jsme nakonec vzit taxika!

2026-05-28 via Nuitee
C
Claudia Prin solo_traveller br
8
Pros:

Banheira, quarto

Cons:

Localização longe do centro. Ter que deixar como garantia 20 euros toda vez que precisava da chave da cozinha. Alguns funcionários não prestativos.

2026-05-27 via Nuitee
M
Maxim solo_traveller de
7
2026-05-27 via Nuitee
M
Mel.kramer solo_traveller de
4
Pros:

Dass man die Bushaltestellen fast vor der Tür hatte. Und dass Personal sehr freundlich und sich swhr bemüht haben, unser problem zu lösen und sich mit der zentrale in Verbindung gesetzt haben

Cons:

Wir hatten ein Zimmer in der 8 Etage Fahrstuhl fährt nur bis in den 7 Etage
Was blöd ist wenn man asthma hat, wie meine Freundin und meine Tochter ein Mensch mit leichte geh Behinderung ist.. Dass Zimmer leider nicht sauber war. Dusche die Fliese runter gefallen ist. Und die Heizungsanlage andauernd geklappert hat.

2026-05-27 via Nuitee
M
Michael family_with_children de
8
Sehr angenehm
Pros:

Rundum mit ALLEM zufrieden. Frühstück super!

Cons:

1. Duschkabine (vielleicht komplett entfernen) eine bodeneben Dusche mit Glastrennwand erneuern. 2. In der Ecke mindestens 4 Wandhaken für z.B. Handtücher. 3. Einpaar Ablagen für Kleidung und Koffer (unser Aufenthalt war 4 Tage)

2026-05-27 via Nuitee
A
Adam family_with_children de
1
2026-05-27 via Nuitee
K
K family_with_children de
9
Pros:

Sehr freundliche Personal 👍 unsere Zimmer war sehr sauber und die Lage war auch gut.

Cons:

Für mich, es gab's nichts was negatives!!

2026-05-27 via Nuitee
N
Nadine family_with_children de
1
Es war einfach eine katastrophale
Pros:

Nichts

Cons:

Die Zimmer waren dreckig Steckdosen haben raus gehangen ! Vom Aufzug der lebensgefährlich ist garnicht zu sprechen der eine Aufzug hat kein Licht und beide Türen gehen einfach zu obwohl du da zwischen stehst!

2026-05-26 via Nuitee
K
Karelis solo_traveller de
1
Pros:

Nothing

Cons:

I’ll translate your text into natural English while keeping the meaning and tone:

I’ll start with my experience. The worst I’ve ever had in hostels.

Customer service was shit, except for one Asian woman and another from India during the morning shift. The key cards got blocked four times. Arriving in the middle of the night, I had to go downstairs to get them reactivated, and the service was slow.

The worst part was that a crazy woman decided to smoke in the room. I told her she shouldn’t do it, and she refused. I went down to reception to ask for help, and they refused to cooperate, saying I had to wait for security, which was still three hours away from their shift.

In the end, I convinced one staff member and he helped me.

Later that night, when I came back, the drugged woman started hitting me in the room just because I turned on the light to get my things and go take a shower. She was clearly under the influence. I went down to reception again, and the worst part after that was a white guy with tattooed arms who was the most arrogant of all. He spoke Spanish and eventually “helped” me, but at the same time was extremely rude and condescending. Narcissistic and insolent.

In the end, I told him to call the police because it wasn’t fair. The police came, the woman got even more aggressive, even hitting another woman in the room on the forehead against the bunk bed, leaving her with a huge purple bruise.

That insolent guy kept telling me to calm down so I wouldn’t “disturb the guests,” because it seemed like he cared more about hiding the chaos than actually solving it. Instead of helping, he was just making things worse, telling me to go to the hospital just to get rid of me and prevent other guests from noticing what was going on.

In the end, I went to the hospital only because of the head injuries. It was a waste of time since they didn’t really do anything. When I came back, they had already taken the drugged woman away.

2026-05-26 via Nuitee