Holiday Inn Brookfield - Milwaukee by IHG

Hotels
Holiday Inn Hotels & Resorts
7.8 (523 reviews)
1005 South Moorland Road , Brookfield , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Good staff
Location near highway
Cons:
Cleanliness issues
Amenities not available

Categories

Cleanliness
5.19
There were complaints about bugs in the room, indicating major cleanliness issues.
Service
9.66
Staff were noted to be friendly and accommodating, especially Aloha and Nicholas.
Location
9.2
Location close to the highway, which was seen as a positive.
Room Quality
7.65
Some rooms had issues with temperatures and amenities not working properly.
Amenities
7.18
Pool and other amenities were out of service during the stay.
Value for Money
6.64
Negative feedback regarding being charged double and the lack of services.
Food and Beverage
8.19
IHOP was mentioned positively, but breakfast options were limited due to restaurant closure.
Overall Experience
8.66
Mixed reviews with good staff interaction, but significant issues with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:48

Property Description

Convenient Location
Located within a short drive of popular attractions like Brookfield Zoo and Miller Park, Holiday Inn Milwaukee Brookfield offers easy access to entertainment and leisure activities.

Comfortable Rooms and Amenities
Each room is equipped with essentials such as free WiFi, a coffee maker, and a work desk, ensuring a relaxing stay. Guests can also enjoy the convenience of a hair dryer and access to the gym and indoor pool.

Dining Options and Breakfast
The hotel boasts a restaurant and bar for guests to unwind and savor delicious meals. Start your day right with a complimentary continental breakfast offering a variety of options to suit every palate.

Book your stay at Holiday Inn Milwaukee Brookfield now to enjoy a perfect blend of comfort and convenience during your travels.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Location

Guest Reviews

7.8
Based on 523 reviews
Cleanliness: 5.19
Service: 9.66
Location: 9.2
Room Quality: 7.65
Amenities: 7.18
Value for Money: 6.64
Food and Beverage: 8.19
Overall Experience: 8.66
E
Eddie extended_group us
3
Average at best
Pros:

It was comfortable and the rooms got cold.

Cons:

Pool and hot tub were both closed also that I was required to pay an additional $100 deposit after I had prepaid for the room still have not gotten the deposit back yet either. The front desk guy sounded mad when I told him I booked it through a 3rd party site

2026-08-28 via Nuitee
C
Christopher extended_group us
6
Disappointed if I booked purposely to use the pool and jacuzzi, these were closed for no reason
Pros:

I liked that the I hop and apple bees is connected

Cons:

In the middle of summer I was expecting the pool to be open not closed, for some BS excuse that work was being done. There was no workers around the pool and the pool was full of water crystal clear , it was just closed to be used for some BS excuse.

2026-08-26 via Nuitee
R
Rosalind couple us
5
Pros:

Close to Milwaukee

Cons:

Hot tub was broken the restaurant was closed

2026-08-21 via Nuitee
D
Debra couple us
10
But after all nice stay
Pros:

It was a nice and close stay we came from out of town

Cons:

No swimming

2026-08-19 via Nuitee
S
Scott couple us
5
The staff needs to execute the details of guest services.
Pros:

Location was great. The hotel was quiet.

Cons:

The problem is this hotel appears to have been recently renovated. The execution of service needed to better. There were no luggage carts at check in or check out-staff said they could not find them. The exercise area was nicely appointed but had not been cleaned in a long time. When my wife let the staff know, she was told that nobody cleans that area. We asked for a second wash cloth and the staff was not able to provide. We asked for replacements for our room coffee and the maid had to search for them - we got less than what we asked for. Construction crews were staying there, and some tracked dirt in across the white marble floors in the pool area. No one thought to clean that up. Our overall impression was the staff really was not interested in hospitality that we have received at Holiday Inns around the country. There were many options for other lodging, so I would hope management commits to better attitudes and attention to detail that truly makes the experience better for guests. Not asking a lot here - just do the basics.

2026-08-18 via Nuitee
A
Aniya couple us
5
2026-08-16 via Nuitee
S
Steve couple us
8
Pleasant very comfortable
Pros:

Great location , clean room

Cons:

Air unit very loud

2026-08-12 via Nuitee
L
Lynn couple us
9
It was a great room, staff was very friendly.
Pros:

The room was excellent, easy to control the room temperature. However, getting to the room was hot and muggy, we had to walk through the pool area.

Cons:

Air conditioning in the pool area would have been nice.

2026-08-12 via Nuitee
K
kyrab971 Family
6
Pool closure
Pros:

Everything was nice accept the pool was out of order for maintenance. I wish they would have put it on the website!!

2026-07-07 via Tripadvisor
K
K5384ODmelissak Family
2
Will leave you without a place to stay.
Pros:

We booked our room ahead of time using their app. Drove over 2 hours arriving at 11:30 pm. Upon arrival we were told that they are very sorry but they no longer have any rooms available. There were several people with pre booked reservations that were left without a room. There is a lot going on in Milwaukee this weekend and it is impossible to find another place to stay this late. We are now driving and hour back and staying in Madison. Absolutely unacceptable. The room was reserved and paid for.

I do not recommend.

2026-06-28 via Tripadvisor
G
Grace couple us
1
2026-06-28 via Nuitee
C
Christopher family_with_children us
1
Denied reservation the first night no hot water, no WiFi room was never cleaned
Pros:

The cook walked off the job

Cons:

Nothing

2026-06-23 via Nuitee
L
L1393GAcassandram Couples
4
Make sure you’re aware there is a $100 deposit that’s required upon your stay and it’s not refunded for 5-7 days
Pros:

Did not like the fact that we did not know about the deposit or that the pool/hot tub, was not working. It was very disappointing

2026-06-22 via Tripadvisor
F
Faye couple us
6
2026-06-22 via Nuitee
G
Guide33095273402 Solo travel
10
Great stay
Pros:

Really liked this location, the staff were there to help, and the rooms were incredibly comfortable!

2026-06-19 via Tripadvisor
S
Sherpa29410948216 Solo travel
10
Nice stay
Pros:

Nice clean rooms, comfortable bedding, quiet during the night

2026-06-19 via Tripadvisor
B
benhB8704GH Solo travel
10
Highly recommended
Pros:

Clean room, friendly and helpful staff.

2026-06-19 via Tripadvisor
O
OnAir65605296868 Solo travel
10
Wonderful stay
Pros:

Great place! Had a beautiful stay while I was there! The pool was under construction which was pretty sad! Blinding is having a little construction but I am excited to see what the building looks like for he future! Wonderful staff! Very nice and helpful!

2026-06-19 via Tripadvisor
C
caitlynh275 Solo travel
10
Clean, Quiet, Comfy
Pros:

My stay was great! Room was comfortable, clean and it was quiet. Will be staying again if I ever pass through!

2026-06-19 via Tripadvisor
M
morganpZ456UC Solo travel
10
10 of 10 experience
Pros:

Nice place good management. Very nice service.

2026-06-19 via Tripadvisor