Inverness Palace Hotel & Spa, WorldHotels Distinctive

Hotels
•
WorldHotels Distinctive
8.3 (3030 reviews)
8 Ness Walk , Inverness , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great river view
Helpful staff
Cons:
Poor breakfast service
Cleanliness concerns in dining area

Categories

Cleanliness
7.7
Some cleanliness issues noted, particularly in the dining area.
Service
8.7
Staff were described as helpful and hard-working, especially under pressure.
Location
8.7
Great location near the river and shopping.
Room Quality
9.2
Room was excellent with a beautiful view.
Amenities
8.7
Amenities were satisfactory, with good quality spa and pool.
Value for Money
8.2
Price reasonable for location and quality but had issues with breakfast.
Food and Beverage
6.7
Breakfast service and quality were poor.
Overall Experience
8.5
Overall a good experience with some notable concerns that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:10

Property Description

Luxurious Amenities and Services

Located opposite Inverness Castle, the Best Western Palace Hotel & Spa offers a premium experience on the banks of the River Ness. Guests can indulge in the indoor pool, sauna, hot tub, and spa treatments at the Palace Leisure Club & Spa.

Dining Options

With options ranging from informal lunches at The Brasserie to elegant evening dining at Eight on the River, guests can savor a variety of culinary delights. The River View Lounge also provides a relaxing spot for afternoon tea or enjoying Starbucks Coffee.

Convenient Location

Just a short walk from Inverness city center and close to riverside restaurants and bars, The Palace Hotel is ideally situated for exploring the area. Additionally, the proximity to the train station and a short drive to Loch Ness make it a perfect choice for travelers.

Book now for a luxurious stay at the Best Western Palace Hotel & Spa!

Important information:

Please inform the property of your room location preference of either the victorian property or garden cottage.

Please note that pets will incur an additional charge of GBP 15 per night, per pet.

When booking for 6 bedrooms or more or stays of 5 nights, different policies and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3030 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 9.2
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 6.7
Overall Experience: 8.5
M
Mary Ann • solo_traveller • au
10
We couldn’t fault this hotel. Will stay again next year
Pros:

Flawless

Cons:

N/A

2026-05-29 • via Nuitee
L
Lisa • couple • us
10
Luxurious comfort with a view
Pros:

Beautiful building, spacious room and excellent view The location is so central: each day I hiked several miles in different directions.

Cons:

A small refrigerator in the room would be nice

2026-05-27 • via Nuitee
W
Winifred • extended_group • gb
7
Very enjoyable except for the heat in the room which kept us awake at night.
Pros:

Very accommodating staff.

Cons:

The room was far too warm with no way of adjusting heating apart from a free standing fan.

2026-05-26 • via Nuitee
D
denita • couple • us
10
Pros:

Location , clean comfortable rooms

Cons:

Price was a bit high

2026-05-26 • via Nuitee
G
Gillian • couple • gb
8
Great location good hotel and facilities
Pros:

Decor was nice

Bar and restaurant great

Cons:

Being in a separate building to main hotel

2026-05-26 • via Nuitee
C
Christian • solo_traveller • de
7
Viel zu teuer für ein sehr kleines und lautes Zimmer.
Pros:

Sehr kleines Bett. Beim umdrehen lag man an der Wand.

Cons:

Man konnte die Fenster nicht öffnen. Für den Preis eine absolute Abstellkammer. Man musste den Nachbarn beim TV schauen zuhören. Das Personal hat meistens nicht reagiert, wenn man es gegrüßt hat.

2026-05-26 • via Nuitee
S
Sunil • couple • in
7
Good stay but the room location and the lift malfunction took away some of the joy
Pros:

Close to the Inverness Castle, Ness River, Tesco, pubs and a few minutes away from the Town Centre. It is a good location if you are taking any of the Scotland tours originating at Inverness (eg Rabbie's NC500) or for visiting the churches/ cathedrals

Cons:

The room was on the rear side of the building and had only rooftop views. The lift (elevator) leading to the room was malfunctioning off and on. It was difficult to time one's schedule to the vagaries of the lift although, thankfully enough, I did not have to walk up four storeys

2026-05-24 • via Nuitee
S
Sunil • couple • in
9
Very good location - wish their room offerings could be consistent
Pros:

The room was facing the River Ness and the large windows allowed one to see not just the river but also the Castle on the other side of the river. The room was spacious and had all the normal facilities of a traditional (older building) hotel

Cons:

The lift (elevator) was small and slow.

2026-05-24 • via Nuitee
A
Alexandre • extended_group • br
8
2026-05-24 • via Nuitee
F
Florence • couple • fr
10
Très bel hôtel, bien situé et le personnel était très accueillant
Pros:

Hôtel très bien situé et personnel au petit soin

2026-05-23 • via Nuitee
R
Ron • couple • us
4
Pros:

the location

Cons:

We paid premium prices and only a small room in the annex.

2026-05-23 • via Nuitee
Z
Zesen • couple • sg
8
Pros:

Parking Lots, River View Rooms newly renovated! Excellent views!

Cons:

None

2026-05-22 • via Nuitee
D
DenKel7 • Business • Glasgow, Scotland
6
Poor Sleep
Pros:

Stayed at the Inverness Palace for one night during a business trip up North. The reception and bar area are beautiful and there is a lovely swimming pool and well appointed gym. Unfortunately the sleep quality let the stay down. The room was directly above the bar so the sound from below was quite loud. When that eventually died down the sound of the reception Muzak could be clearly heard instead! This continued all night obviously.

There was also an issue in the bathroom when I arrived which the staff sorted out quickly then left some complimentary drinks so top marks for that.

2026-05-20 • via Tripadvisor
L
Lysa John • couple • gb
7
2026-05-20 • via Nuitee
T
trevor • solo_traveller • gb
10
2026-05-20 • via Nuitee
A
Annie • couple • us
9
2026-05-20 • via Nuitee
B
Brigitte • solo_traveller • ch
9
Pros:

Spa, Zimmer, Lage,

Cons:

Wenig Gepäck Ablage
Eher Teuer

2026-05-20 • via Nuitee
W
Wayne • couple • gb
10
Love coming to stay here, love the location, the views on to the river, rooms are modern and taken care of.
Pros:

Location is perfect

Cons:

Nothing

2026-05-20 • via Nuitee
H
Hartmann • couple • ro
10
2026-05-19 • via Nuitee
B
brendan • couple • au
2
Didnt stay not good
Cons:

Room so small we didnt stay

2026-05-19 • via Nuitee