Days Inn by Wyndham West Rapid City

The room was nasty

All

Personnel pas très accueillant
Petit déjeuner sans excès
Chambre pas nettoyée tous les jours

The breakfast and service

This facilities should be shut down until it can be repaired and cleaned

There was smashed cockroaches on the wall above the headboards, we found trash in the bathroom in the ground, our neighbors were super noisy, and the staff were accommodating but rude.

Le personnel a l'accueil. Avons payé et pas pu dormir donc obligée de trouver un autre hôtel

Rien nous avons été très mal reçu par une femme très mal aimable donc nous sommes partis et nous étions deux couples

We had bed bugs in our room, which we brought to the attention of the staff. All of our clothes had to be treated. No compensation was offered.

Prepaid room not available

I got the room through Booking.com. Sadly, I was charged an extra $20 at the counter because of a surprise “Pet Surcharge” when the room was labelled “Pet Friendly.”

I did not have a pet.

Then, the Clerk recommended to apply the $20 towards an ordinary (no pet) room instead, also claiming that Days Inn collects $20 for the Pet-Friendly room, and that Booking.com did not yet charge for fhat “Pet-Friendly” option during the reservation and pre-payment (booking).

Rip-off!

I must leave a poor review and suggest you look elsewhere. There were numerous issues with the stay unfortunately that really negatively impacted my experience.

First is that it was over an hour wait in the lobby to check in, front desk staff failed to acknowledge the wait, or do anything to make the process less painful. Reception did not try to triage the issues with other guests that led to our extended check in delay. One party took this entire time. Once it was my turn to check the process took under 5 minutes because all was set up online. I am frustrated that this couldn't have been done in parallel, and I was made to wait. There were 2 check in computers and 2 staff, but no effort made to move things along.

Finally when we received the room key, we went to the room and found it un-made and not ready for us. We went back to the front desk to get another room, this was very annoying after such a long wait

This correct second room was missing even basic features as advertised in the listing: Refrigerator, Iron, Hairdryer, Alarm clock
- Only towels for 2 people despite booking being for 3
- Room not carpeted
- Floor had drywall dust on it, the room was clearly in the middle of construction work

No Refrigerator was particularly challenging for our travel plans

The room also lacked a bucket to go get ice from the ice machine.

The door the room was also very difficult to open and close, jamming. The staff said "they called maintenance" but nothing was actually done about it.

The lady who checked me in was unfriendly. Most things in the room were damaged not due to pets. The furniture was broken down, there was water damage on the ceiling in the bathroom. The whole place was in disrepair. The lady told me to park on the side of the building to be closer to my room. I started to unload my stuff only to find the door was locked after hours and the room key doesn't open it because it's an old fashioned lock...super irritating. The room was over $150 and they added a $40 pet fee. Don't recommend this place!