Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful staff
Excellent breakfast / well-maintained buffet
Quiet rooms when not facing the front
Chlorine-free pool (good for sensitive skin)
Cons:
Inconsistent cleanliness — reports of old/dirty carpets, dust and bad odors
Noisy front-facing rooms
Bar/restaurant and lobby lack character / feel dated
Shower/drain or bathroom layout issues (some only have a bathtub)
Perceived high price and expensive parking

Categories

Cleanliness
7.5
Mixed reports: several guests explicitly called the hotel clean, but there is a strong negative report about old/dirty carpets, dusty curtains, bad room odor and worn towels — overall cleanliness is acceptable but inconsistent.
Service
9.7
Consistently praised: many guests described staff as friendly, helpful and efficient (housekeeping, front desk and parking attendants), including good service for religious needs — service is a clear strength.
Location
9.7
Very strong: repeatedly noted as excellent and convenient (central, between old and Jewish quarters, close to sights and shops), ideal for sightseeing and airport transit.
Room Quality
8.9
Generally comfortable (good beds, roomy in some cases) but with recurring issues: noisy front-facing rooms, some small/low-ceiling rooms, AC/roof-unit noise and shower/drain layout problems — overall good but with notable negatives.
Amenities
9
Positive amenities noted (well-maintained breakfast buffet, chlorine-free pool, luggage storage, Shabbat-friendly solutions), though some mentioned the bar/restaurant and lobby felt characterless or dated.
Value for Money
7.8
Perceived as slightly overpriced by a number of guests (high parking costs, some felt price not justified) despite many positive service and location aspects.
Food and Beverage
9.6
Strongly positive: breakfast repeatedly described as excellent with a good range and well maintained buffet; a few minor comments about live music or restaurant character do not outweigh the strong breakfast feedback.
Overall Experience
9
Mostly very positive overall — many 'perfect' or 'would recommend' comments and satisfied family stays, tempered by isolated but significant negatives around cleanliness, room noise and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Luxurious Accommodation Near Main Attractions

The 5-star Holiday Inn Kraków City Center is a gem located just minutes away from the Main Market Square and the Kazimierz Jewish District. The hotel offers spacious rooms with modern amenities like tea/coffee facilities and free internet access.

Dining Options and Wellness Facilities

Guests can indulge in a delicious buffet breakfast at the hotel's two restaurants, The City and Impresja. For those seeking a workout, the complimentary gym is available. Additionally, the Holiday Inn provides Kosher meal options for a diverse dining experience.

Convenience and Exceptional Service

With air-conditioned rooms, satellite TV, and a minibar, comfort is guaranteed. The 24-hour front desk staff is always ready to assist with any requests, from room service to arranging city tours. Plus, the proximity to Kraków Główny Railway Station adds to the convenience of staying at this upscale hotel.

Ready to experience luxury and convenience in Kraków? Book your stay at Holiday Inn Kraków City Center now!

Important information:

Breakfast is free of charge for children aged 0–11 years when accompanied by at least one adult.

Lunch and dinner are also free when chosen from the Kids’ menu and the child is accompanied by at least one adult who is eating at least one starter or main/large plate from the menu.

This offer only applies to the hotel in which the child’s family is staying and is limited to 4 children per dining family.

Parking is available for PLN 120 per day per car, and PLN 160 per day per van or bus.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Location

Guest Reviews

8.9
Based on 2257 reviews
Cleanliness: 7.5
Service: 9.7
Location: 9.7
Room Quality: 8.9
Amenities: 9
Value for Money: 7.8
Food and Beverage: 9.6
Overall Experience: 9
R
Rachel • solo_traveller • gb
9
2026-11-07 • via Nuitee
D
Danuta BALCZEWSKA • solo_traveller • pl
10
kocham ten HOTEL od pierwszewgo wejrzenia
Pros:

Fantastyczny HOTEL ,najwygodniejsze łózko

2026-11-06 • via Nuitee
R
reinartz • family_with_children • nl
10
Fantastisch goed hotel
Pros:

Alles is daar super verzorgd en geregeld.
Zelfs je auto word geparkeerd voor je als er geen plaats is in de eigen parkeergarage (optie maar aanrader)
Ontbijt is enorm uitgebreid!!!
Kamers zijn prima en zeer netjes.
Kom hier beslist volgend jaar terug.

Cons:

De prijzen aan de bar.
2 flesjes Heineken bier €18.-
En vooral van de minibar afblijven, ook heel duur.

2026-11-05 • via Nuitee
M
Monika • family_with_children • pl
5
2026-11-05 • via Nuitee
Łukasz • family_with_children • pl
10
Najlepszy hotel w krakowie
Pros:

Najwyższa kultura o profesjonalizm

Cons:

Czystość piękne pokoje, personel możliwości różnych opcji.

2026-11-04 • via Nuitee
E
Emese • family_with_children • hu
9
2026-11-02 • via Nuitee
M
Mccafferty • family_with_children • gb
9
Pros:

Friendly and helpful staff, Comfortable room, good location, food was nice

Cons:

Some of the visitors

2026-10-31 • via Nuitee
S
Sima • extended_group • il
10
2026-10-31 • via Nuitee
U
Uzan • couple • il
10
Perfect
Pros:

Clean

Cons:

Great location

2026-10-31 • via Nuitee
A
Avi • couple • il
10
2026-10-29 • via Nuitee
J
Jan • family_with_children • pl
1
Pros:

Podobała mi się lokalizacja oraz obsługa parkingowego

Cons:

Stare, brudne wykładziny na podłodze, brzydki zapach w pokoju, zakurzone zasłony okienne- jak dla nas alergików to był koszmar, stare ręczniki i szlafroki nie nadające się do użytku, urządzenie pokoju nie odpowiada poziomowi pięciu gwiazdek, lobby hotelowe jak na dworcu, brudne fotele, na których strach było usiądź, produkty na śniadanie- średnio nie na pięć gwiazdek.

2026-10-29 • via Nuitee
J
Jon • couple • gb
8
Pros:

Great location

Cons:

Bar and restaurant had no character

2026-10-29 • via Nuitee
S
SEGEV • family_with_children • il
10
מלון מצוין במיקום נוח
Pros:

מיקום מצוין, בין הרובע העתיק לרובע היהודי. ארוחת בוקר מעולה, מיטות נוחות וחדר גדול יחסית. אזור גדול לאחסון מזוודות ומקום נוח לחכות לפני החזרה לשדה התעופה.

Cons:

היה יופי.

2026-10-27 • via Nuitee
H
hamza • solo_traveller • fr
10
a refaire absolument
Pros:

beau séjour

2026-10-27 • via Nuitee
I
Isabel • couple • gb
10
Very enjoyable stay would definitely recomend
Pros:

Breakfast was excellent. Good range of food and all buffet well maintained
Very quiet room for location
All staff helpful and friendly

Cons:

Nothing

2026-10-26 • via Nuitee
P
Petra • family_with_children • at
5
Pros:

Lage okay

Cons:

Entspricht nur 3 *

2026-10-26 • via Nuitee
A
Alma • couple • mx
10
Pros:

Me encanto el hotel y su ubicación es excelente. Gracias y si regreso volvería a hospedarme ahi.

Cons:

nada

2026-10-26 • via Nuitee
T
Tomer • couple • il
10
10/10
2026-10-22 • via Nuitee
A
Anna • family_with_children • pl
8
Pros:

Dobre śniadanie. Bardzo dobra lokalizacja! Wszędzie blisko do mniej i bardziej oczywistych miejsc.

2026-10-22 • via Nuitee
M
Michal • extended_group • il
7
2026-10-20 • via Nuitee