Holiday Inn Express Winston-Salem by IHG

Hotels
•
Holiday Inn Express
7.9 (368 reviews)
2520 Peters Creek Parkway , Winston-Salem , US
+1 336-721-0220

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Very good breakfast (cinnamon rolls, eggs, sausage, bagels, biscuits & gravy)
Friendly staff and quick check-in
Convenient location for getting around Winston-Salem
Comfortable beds and plenty of hot water
Reasonable price / good value
Cons:
Bathroom door did not close/lock; door rubbing on floor
Shower curtain allowed water to leak onto the floor
Pool misadvertised / second pool out of service
Rude manager and poor communication about amenities/refund
Some maintenance issues noted
One reviewer concerned about the hotel's surrounding area

Categories

Cleanliness
7.9
Not specifically mentioned in reviews; assumed standard quality for this hotel tier.
Service
6.5
Mixed: several comments praise friendly, quick check-in staff and a helpful attendant (Patricia), but a strongly negative interaction with a manager who was described as rude and unhelpful.
Location
9.4
Generally praised as convenient for getting around Winston-Salem and described as a key factor in choosing the hotel, though one reviewer noted concerns about the surrounding area.
Room Quality
7
Mixed: comfortable beds and plentiful hot water are noted positively, but maintenance issues were reported (bathroom door not closing/locking, door rubbing on floor, shower curtain allowing leaks).
Amenities
5.5
Negative due to misleading/limited amenities: advertised pool situation caused confusion (one pool out of service, discrepancy between booking site and hotel information) and breakfast availability limited to weekends per staff comment.
Value for Money
8.8
Seen as a reasonable-priced, solid option by multiple reviewers; value is somewhat impacted for guests who expected advertised amenities that were unavailable.
Food and Beverage
9.4
Positive: free breakfast repeatedly praised — specific items mentioned include cinnamon rolls, eggs, sausage, bagels, biscuits and gravy, and apple juice; convenient and well-liked by guests.
Overall Experience
8.7
Overall a solid, good-value stay for many guests (good breakfast, comfortable beds, helpful staff), but marred for some by maintenance issues and at least one bad customer-service incident regarding amenities and refunds.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location and Amenities

Located just off I-40, the Holiday Inn Express Winston-Salem offers easy access to downtown and Wake Forest University. Enjoy a daily hot breakfast bar and free Wi-Fi throughout the hotel.

Comfortable Rooms and Facilities

Relax in dark wood-furnished rooms equipped with cable TV, a microwave, and a refrigerator. Each room includes a coffee maker and ironing facilities. Guests can also unwind in the outdoor pool and whirlpool, or utilize the fitness room and business center.

Nearby Attractions and Medical Centers

Explore Old Salem Museums & Gardens and Wake Forest Baptist Medical Center Hospital, both less than 4 miles away from the hotel.

Book your stay now to experience comfort and convenience at Holiday Inn Express Winston-Salem.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The pool is under maintenance until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INT

Location

Guest Reviews

7.9
Based on 368 reviews
Cleanliness: 7.9
Service: 6.5
Location: 9.4
Room Quality: 7
Amenities: 5.5
Value for Money: 8.8
Food and Beverage: 9.4
Overall Experience: 8.7
P
Phyllis • solo_traveller • us
10
2026-10-28 • via Nuitee
L
Lisa • family_with_children • us
8
Location was key!
Pros:

The breakfast was very good. I enjoyed the cinnamon rolls, eggs, sausage, bagels, biscuits, gravy, and apple juice. The person I traveled with had coffee.

Cons:

The bathroom door did not close or lock which made me uncomfortable. The shower curtain allowed the shower to leak onto the floor.

2026-10-19 • via Nuitee
J
Janette • couple • us
10
2026-10-15 • via Nuitee
M
Matthew • family_with_children • us
10
2026-10-09 • via Nuitee
D
Della • solo_traveller • us
10
It was short quiet and comfortable.
Cons:

The area where it was located

2026-09-17 • via Nuitee
R
robert • couple • us
10
2026-09-13 • via Nuitee
M
Marcia • extended_group • us
10
Pros:

Staff was really friendly, check in took just minutes and free breakfast was very convenient

2026-08-26 • via Nuitee
P
Paula • extended_group • us
6
On the whole, a solid place to stay for a reasonable price, just needs a few maintenance repairs.
Pros:

Convenient location for getting around Winston-Salem. They have comfortable beds, plenty of hot water, and a decent selection of items for breakfast. The staff is friendly and helpful.

Cons:

This is our third year staying at this hotel and it could use some maintenance. The bathroom door rubbed against the floor such that you had to shove it open and close.

2026-08-24 • via Nuitee
S
Shelia • couple • us
1
Didn't even stay thanks to the rude Manager
Pros:

Part 2 of what I didn't like because I didn't like anything at all except the attendant Patricia. Very nice and professional. The rest of this is a continuation of what I didnt like as I ran out of characters.....so I call the manager back after emailing her of my proof and let her know her professionalism is non-existent and she would get better results not being so combative for no reason. She then tells me that the pool status isn't stated on booking.com but on the website. And I informed her that I am not required to go to their website before I book. There are pictures and a list of all amenities on booking.com so why would I go to the website to see their current status? I also told her that she needs to update her profile on booking.com to reflect this information. Luckily after all this i did get my refund but it was no help from her. Booking did all the work. You're better off going to The Hawthorne before going here!

Cons:

1 million out of 10 would not recommend!!!! We pulled up to check out the outside and it looked ok so I booked. So I call before going in because booking.com advertises this place with 2 pools and we only saw one. I was ok with that but I just wanted to know if maybe they had an indoor also. I talk to this really nice woman I think named Patricia. I inform her of my booking as ask about the 2nd pool. She politely informs me that they only have one pool BUT it's not in service right now. So I am very bummed about this as we only chose this place for the pool and it said they have a great breakfast. So I tell her that is kind of a problem for me because I specifically want to swim... So we keep talking and I say something like at least y'all seem to have a very good breakfast from what I see in the pictures.... She then informs me that they do but only on the weekend. So now I'm upset because everything I came down is not accessible and I feel bamboozled. So I hang up with her and start a refund. Well it says for me to reach out to them to initiate the process so I call back. Patricia was still really nice but got to a point where she needed her manager and placed me on hold. A few mins later another woman gets on the phone and says shes the manager and I break down the entire spill telling her I'm trying to get a refund because what was advertised wasn't available. She starts fussing telling me that it is clearly stated that the pool is not in service and she will not be granting me a refund and she also tells me that nothing says that there are 2 pools. I continue to tell her it's def advertised as 2 pools and that there was nothing that said the pool wasn't in service. After going back and forth and her being rude while I'm jist following what booking.com told me to do. She tells me there's nothing that she can do on her end and she doesn't know why booking.com lied and told me she could and she hangs up.

2026-08-21 • via Nuitee
A
Angelita • couple • us
9
Best motel experience i have ever stayed
Pros:

Excellent, better than any Ihop, or Dennys, was really great. Bathroom was big and lots of towels

2026-08-16 • via Nuitee
G
Grant • solo_traveller • us
8
Pros:

Clean. Front desk associate was very helpful

Cons:

N/a

2026-08-14 • via Nuitee
J
Jeannie • solo_traveller • us
4
2026-07-25 • via Nuitee
C
Crystal • family_with_children • us
10
2026-07-25 • via Nuitee
C
Cecelia • couple • us
3
Everyone EXCEPT THE MANAGER was willing to help us attend our great uncle’s funeral.
Pros:

The receptionist,Arianna, went out of her way to help us be prepared for my great uncle’s funeral at 11am. She made sure we were fed after 6 hours on the road and contacted her manager for an early check-in. Then the rating went from excellent to terrible.

Cons:

The manager refused to let us check in early despite being told that the funeral was at 11am. We arrived at 8am and waited until 9am to speak to the manager. When she didn’t arrive at 9, Arianna contacted her. There were rooms available but she did not put herself in our position and extend kindness.

2026-07-18 • via Nuitee
D
Deanna • solo_traveller • us
8
Patricia
Pros:

Patricia at the nite desk was the MOST helpful person we have ever had at a hotel. She goes above and beyond, and is the nicest person.

Cons:

breakfast was not good, but it is under rennovation.

2026-07-17 • via Nuitee
G
Garcia • solo_traveller • us
9
Pros:

Todo me gusto pase una bonita noche muy trankila

2026-07-08 • via Nuitee
N
Nicole • family_with_children • us
10
2026-06-17 • via Nuitee
J
Jeff • couple • us
10
Pros:

Easy access, friendly , clean and good breakfast.

2026-06-15 • via Nuitee
L
Linda • family_with_children • us
9
Very pleased
Pros:

Love the staff, room size and the breakfast. Staff very friendly. Breakfast was well labeled and I especially loved the turkey sausage for non pork eaters. I love the new fresh pancake maker. Also very good variety.

Cons:

Time for new sheets and towels. They were good but I can tell a little worn. Sign where elevator is🤣 we walked past it twice 😳

2026-06-11 • via Nuitee
T
Tim • couple • us
10
2026-06-08 • via Nuitee