Best Western PLUS Vancouver Mall Drive

Hotels
•
Best Western Plus
8.3 (593 reviews)
9420 Northeast Vancouver Mall Drive , Vancouver , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Issues with room cleanliness
Some amenities outdated
Unpleasant smells reported

Categories

Cleanliness
7.69
Some reports of cleanliness issues, particularly unpleasant smells in rooms.
Service
9.16
Staff received high praise for being friendly and helpful.
Location
9.2
Guests appreciated the convenient proximity to shopping and other amenities.
Room Quality
7.65
Rooms were reported as clean but some mentioned issues with furnishings and comfort.
Amenities
7.68
Mixed reviews on amenities; some staff not well trained, and pool area issues were mentioned.
Value for Money
8.14
Generally considered to be a fair value for the services and location provided.
Food and Beverage
8.69
Breakfast options were positively acknowledged, though some aspects of food quality were average.
Overall Experience
8.16
Overall stay was good despite some issues, with many guests likely to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:15

Property Description

Convenient Location and Amenities
Located off Interstate 205, adjacent to Vancouver Mall Shopping Center, the Best Western PLUS Vancouver Mall Drive offers a daily hot breakfast and free Wi-Fi. Each room is equipped with a microwave, fridge, and coffee maker, perfect for a comfortable stay.

Relaxation and Recreation
Guests can enjoy free access to the indoor pool, hot tub, and sauna, as well as a fitness room on-site. After a day of shopping or exploring, unwind and rejuvenate in these relaxing facilities.

Nearby Attractions
Conveniently situated near Green Mountain Golf Course and just a short drive from Portland International Airport, this hotel is the perfect choice for both leisure and business travelers.

Book your stay at the Best Western PLUS Vancouver Mall Drive for a delightful and convenient experience.

Important information:

No oversize vehicle or trailer parking available on site due to parking lot layout and minimum parking space. You must be able to fit in one parking space.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.3
Based on 593 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 7.65
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 8.69
Overall Experience: 8.16
L
Liai • family_with_children • us
10
Clean hotel to bring your family
Pros:

Clean

Cons:

Breakfast

2026-05-29 • via Nuitee
G
Grace • couple • us
10
2026-05-29 • via Nuitee
A
Almanza • family_with_children • us
10
2026-05-26 • via Nuitee
S
Sheena • solo_traveller • us
10
2026-05-22 • via Nuitee
K
Karen • couple • us
10
Great
Pros:

The man that checked me in was wonderful. He was friendly, and listened to my requests. He was very welcoming.

2026-05-20 • via Nuitee
P
Professa • solo_traveller • us
8
2026-05-11 • via Nuitee
J
Josephine • solo_traveller • us
8
2026-05-09 • via Nuitee
S
Shipley • couple • us
8
2026-05-06 • via Nuitee
M
Mitchell • solo_traveller • us
1
Cons:

The staff were inflexible and completely unhelpful.

2026-05-04 • via Nuitee
K
Kevin • family_with_children • us
8
2026-04-30 • via Nuitee
S
Sara • extended_group • us
8
We were comfortable during our 5 day stay. Food was good way to start our day, fresh air, clean, and friendly staff. Hot
Pros:

Extra effort. Clean. Breakfast was wonderful. Extra effort with the selections. The pool and spa were also great. Room and bathroom were large, Queen beds, not doubles, which was fantastic! The room came with a microwave, a small fridge and a coffee K cup machine which all was extra helpful when staying for a longer time. The windows opened!! We were able to get fresh air in the room. That was wonderful.

Cons:

A bit dated, beds were older, carpets as well.
The TV did not work great. Could not connect to be able to cast, which was disappointing.

2026-04-28 • via Nuitee
E
Edana • solo_traveller • us
10
Nice place to stay.
Pros:

The clerk was very friendly and nice. The room was clean and comfortable. A large breakfast choice was lovely.

Cons:

Everything was nice.

2026-04-28 • via Nuitee
B
Brown • solo_traveller • us
1
Pros:

Beds were terrable no wifi it sucked all the soap in shower empty plug in bath doesn't work Jacuzzi was straight cloreene bending machine sucked I wish I would get a refund oh coffee maker didn't work 1 out of 3 cups brewed was very unhappy the girl working was nice it's not her fault

Cons:

Beds it's felt dirty and big whole to sleep in barley slept jacuzzi and pool was straight chemical bath inside bath the plug didn't plug soap empty wouldn't pump want a refund

2026-04-21 • via Nuitee
V
Vincent • solo_traveller • us
10
I throughly enjoyed my stay would most likely return for another amazing visit. Katelyn, the GM was!
Pros:

I enjoyed the breakfast provided every morning. My room was cleaned everyday. It was in a good location, close to the mall and freeways.

Cons:

I wish the spa was working properly. The front desk agent, Dani did mention that upon checking in. At least she was upfront with the the issue. Otherwise, everyone and everything was a wonderful vacation.

2026-04-18 • via Nuitee
P
peggy • solo_traveller • us
10
Pros:

Clean, location, comfortable beds.

Cons:

Hot tub was cold as the pool, which was COLD.

2026-04-17 • via Nuitee
P
Pavel • solo_traveller • us
10
2026-04-14 • via Nuitee
J
Jeff • solo_traveller • us
9
2026-04-13 • via Nuitee
J
Jose • family_with_children • us
10
2026-04-11 • via Nuitee
M
Michael • couple • us
1
This hotel fell way below the standards which I expect from the Best Western Plus brand.
Pros:

I enjoyed when it was time to check out of this awful hotel.

Cons:

The operator is not providing a decent service. The jacuzzi was cold and the staff could not say when and if it would be fixed. There was rust in many areas of the pool. The breakfast was just plain scrambled egg.The operator is trying to save a few bucks by providing a Motel 6 style garbage continental menu instead of a full breakfast which is the norm for a Best Western Plus. There were dogs everywhere and crying babies disrupted my sleep. Many of the TV channels listed on the card in the room were not available. The staff were trying to do their best but the hotel is being run down and starved of resources and a much needed upgrade.

2026-04-10 • via Nuitee
J
Jessica • solo_traveller • us
9
Pros:

Everything!

Cons:

Only one elevator and it took forever

2026-04-10 • via Nuitee