Hotel New Grand

Hotels
•
JR-EAST HOTELS
9.2 (6490 reviews)
Naka-ku Yamashita-cho 10 , Yokohama , jp
+81 45-681-1841

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Staff attentiveness
Excellent breakfast
Beautiful location
Cons:
Outdated bathroom facilities
Slow check-in process

Categories

Cleanliness
8.41
Some reviews mention outdated facilities and cleanliness issues.
Service
9.68
Many reviews highlight the exceptional staff and attentive service.
Location
9.62
Reviews praise the great location near attractions.
Room Quality
9.17
Guests appreciate the room views but mention some outdated features.
Amenities
8.4
Some amenities noted as outdated, impacting overall assessment.
Value for Money
9.36
Guests feel the high-quality service justifies the price.
Food and Beverage
9.41
Breakfast and dining options received positive feedback.
Overall Experience
9.58
Overall, guests enjoyed an exceptional stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:29

Property Description

Luxurious Accommodation with Stunning Views

Chic Ambience and Modern Amenities
The rooms at Hotel New Grand offer a chic ambience with large windows providing breathtaking views of the ocean or the city. The rooms are well-equipped with modern amenities such as a flat-screen TV, fridge, and electric kettle. Guests can also enjoy the convenience of a minibar and an en suite bathroom with a luxurious bath tub and toiletries.

Convenient Location and Exceptional Services
Located just a minute's walk from Motomachi-Chukagai Subway Station, Hotel New Grand offers easy access to popular attractions like Yokohama China Town and Osanbashi Pier. The hotel provides exceptional services including massages at the aesthetic salons, a Sundry Shop for gift items, currency exchange, and concierge services. Additionally, guests can store their luggage for free at the bell desk.

Culinary Delights from Around the World
Indulge in a culinary journey at Hotel New Grand with dining options like Le Normandie serving classic French cuisine, Il Giardino offering colourful Italian dishes, and Yugyo-an restaurant providing delicately prepared Japanese meals. Whether you're a food enthusiast or looking to explore different cuisines, the hotel caters to all tastes.

Experience luxury, convenience, and exceptional dining at Hotel New Grand. Book your stay now to create unforgettable memories.

Important information:

Please note that Le Normandie restaurant has a dress code for dinner. Male guests are required to wear a jacket.

Guests who wish to use a baby cot need to contact the hotel in advance.

Guests can indicate smoking preference in the comment section at time of booking. However, please note that while the property will do its best to accommodate your requests, smoking preferences cannot be guaranteed.

Please note that the restaurant will only be open for breakfast from 07:00 to 10:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 6490 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.62
Room Quality: 9.17
Amenities: 8.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.58
M
Ming Feng • solo_traveller • tw
10
2026-07-25 • via Nuitee
A
AKIHIRO • extended_group • jp
10
2026-07-25 • via Nuitee
H
HSIAO FAN • family_with_children • tw
9
Pros:

有種高級感尊榮感的住宿服務提供，房型的海景、橫濱的夜景很美，住宿地點佳，早餐式套餐可選擇日式或西式，帶小朋友入住雖未含早餐，要自己付費，但只要2000日圓，小孩選擇兒童餐，麵包美味，大人的咖啡、果汁可以續杯。
有付費停車場可以使用，要拿停車卡給櫃檯消磁。

Cons:

無

2026-07-24 • via Nuitee
さわ • solo_traveller • jp
9
2026-07-24 • via Nuitee
N
nobuzo3 • solo_traveller • jp
10
Pros:

ベッドも空調もとても快適、スタッフの方にお世話になったら申し送りがあったのか、別の方からも声掛けていただき気持ちよく過ごせました。

2026-07-24 • via Nuitee
木村 • solo_traveller • jp
10
2026-07-23 • via Nuitee
伊藤 • solo_traveller • jp
7
2026-07-23 • via Nuitee
T
TOMOMI • extended_group • jp
10
最高‼️
Pros:

夜景が綺麗に見えた。
アメニティが充実してて、スリッパの履き心地がとでもよかった。
朝食もゆったりで景色も楽しめました。

Cons:

何もありません。

2026-07-23 • via Nuitee
Y
YUDAI • solo_traveller • jp
9
2026-07-23 • via Nuitee
A
Aiko • extended_group • jp
9
Great service
Pros:

Excellent service , excellent location , beautiful views from the room

Cons:

Beautiful facility

2026-07-22 • via Nuitee
M
Miho • solo_traveller • jp
9
2026-07-22 • via Nuitee
Y
Yoshikazu • solo_traveller • jp
8
2026-07-22 • via Nuitee
Y
YAYOI • family_with_children • jp
6
見晴らし最高でした、窓が開かなかったのが残念😢
Pros:

目の前に氷川丸が見えて素晴らしかったです。

Cons:

コーヒーカップに飲んだ後のコーヒーが付いていて洗ってないみたいでした。

2026-07-22 • via Nuitee
N
Nami • solo_traveller • ch
10
2026-07-22 • via Nuitee
K
Kento • solo_traveller • jp
9
2026-07-22 • via Nuitee
T
TAKAKO • solo_traveller • jp
10
2026-07-21 • via Nuitee
瑞英 • couple • jp
8
2026-07-21 • via Nuitee
叶光 • family_with_children • jp
10
2026-07-21 • via Nuitee
光利 • couple • jp
10
文句なし。
Pros:

対応・設備・朝食すべてが２年前宿泊したマンハッタンのマリオットより上質でした。
昨年宿泊したウェスチン（ﾏﾝﾊｯﾀﾝ）はひどかった。

Cons:

これ以上求めるものはありません。

2026-07-20 • via Nuitee
J
JUMPEI • couple • jp
7
ぼちぼち
Pros:

接客

Cons:

風呂とトイレを別にしてほしい

2026-07-20 • via Nuitee