Hotel New Grand

Hotels
JR-EAST HOTELS
9.2 (6318 reviews)
Naka-ku Yamashita-cho 10 , Yokohama , jp

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Staff attentiveness
Excellent breakfast
Beautiful location
Cons:
Outdated bathroom facilities
Slow check-in process

Categories

Cleanliness
8.41
Some reviews mention outdated facilities and cleanliness issues.
Service
9.68
Many reviews highlight the exceptional staff and attentive service.
Location
9.62
Reviews praise the great location near attractions.
Room Quality
9.17
Guests appreciate the room views but mention some outdated features.
Amenities
8.4
Some amenities noted as outdated, impacting overall assessment.
Value for Money
9.36
Guests feel the high-quality service justifies the price.
Food and Beverage
9.41
Breakfast and dining options received positive feedback.
Overall Experience
9.58
Overall, guests enjoyed an exceptional stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:29

Property Description

Luxurious Accommodation with Stunning Views

Chic Ambience and Modern Amenities
The rooms at Hotel New Grand offer a chic ambience with large windows providing breathtaking views of the ocean or the city. The rooms are well-equipped with modern amenities such as a flat-screen TV, fridge, and electric kettle. Guests can also enjoy the convenience of a minibar and an en suite bathroom with a luxurious bath tub and toiletries.

Convenient Location and Exceptional Services
Located just a minute's walk from Motomachi-Chukagai Subway Station, Hotel New Grand offers easy access to popular attractions like Yokohama China Town and Osanbashi Pier. The hotel provides exceptional services including massages at the aesthetic salons, a Sundry Shop for gift items, currency exchange, and concierge services. Additionally, guests can store their luggage for free at the bell desk.

Culinary Delights from Around the World
Indulge in a culinary journey at Hotel New Grand with dining options like Le Normandie serving classic French cuisine, Il Giardino offering colourful Italian dishes, and Yugyo-an restaurant providing delicately prepared Japanese meals. Whether you're a food enthusiast or looking to explore different cuisines, the hotel caters to all tastes.

Experience luxury, convenience, and exceptional dining at Hotel New Grand. Book your stay now to create unforgettable memories.

Important information:

Please note that Le Normandie restaurant has a dress code for dinner. Male guests are required to wear a jacket.

Guests who wish to use a baby cot need to contact the hotel in advance.

Guests can indicate smoking preference in the comment section at time of booking. However, please note that while the property will do its best to accommodate your requests, smoking preferences cannot be guaranteed.

Please note that the restaurant will only be open for breakfast from 07:00 to 10:00.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 6318 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.62
Room Quality: 9.17
Amenities: 8.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.58
A
A Eddy extended_group ca
10
This is excellent Hotel service, very helpful staff, excellent location . I will go back to this
Pros:

Excellent service, facilities & location.

Cons:

Nothing

2026-05-31 via Nuitee
S
SHIGEKO solo_traveller jp
9
いつきても変わらない最高のホテル
Pros:

もう何回も宿泊しているホテルです。とにかくサービスが素晴らしい。どのスタッフも笑顔で対応してくれて、ベルスタッフが部屋まで荷物を持って案内してくれる。部屋のキーも昔ながらの鍵で、エレベーターに乗るたびかざさなくてもいい。あのシステムは以外とストレスに感じます。朝食のレストランでもスタッフ全員が笑顔で挨拶。私はあまりフレンチトーストは好きではないのですが、ここのフレンチトーストは格別です。今回もとてもおいしかったです。お部屋もいつきてもきれいに整っています。唯一、トイレとバスが一緒なので、評価は9点とさせていただきました。いつきても、いい意味で変わらないホテルです。また、伺わせていただきます。

Cons:

トイレとバスが一緒の点。ただ、ユニットバスまで狭い感じはしないのでOKです。

2026-05-30 via Nuitee
K
kiyoko solo_traveller jp
8
2026-05-30 via Nuitee
H
Haruka solo_traveller jp
10
Pros:

フロントでグレードアップを勧められ、せっかくなのでお願いしました。最初から最後までスタッフの方々が感じよく、対応が素晴らしかったです。よい時間を過ごせました。
建物は古めで歴史があり、それが良さです。インテリアにアンティーク感あり、お好きな方には滞在をとても楽しめるかと思います。

Cons:

特になし

2026-05-30 via Nuitee
山本 solo_traveller jp
10
Pros:

何回か宿泊させていただいてますが
いつも大変満足しています。
今年も、あと3回ほど予約を入れていますが
今から楽しみです。

Cons:

無いです。

2026-05-30 via Nuitee
Y
YUN HENG solo_traveller tw
7
2026-05-30 via Nuitee
S
Shota couple jp
9
快適
Pros:

何よりロケーションとスタッフの方のホスピタリティはさすがでした。

Cons:

特になし

2026-05-29 via Nuitee
H
HIROKO couple jp
10
2026-05-29 via Nuitee
Y
Yuri solo_traveller jp
10
Pros:

スタッフの方の細やかな気遣い、清潔感が素晴らしかったです。
ホテルのグレードに恥じない最高の宿泊体験でした。

Cons:

無し

2026-05-29 via Nuitee
R
RYUJI solo_traveller jp
10
2026-05-29 via Nuitee
T
Thilagavathy solo_traveller my
10
2026-05-29 via Nuitee
A
Andrea couple nz
10
Treated like VIPs in an exceptional hotel
Pros:

My husband and I were treated like VIPs, even though we were just in a standard room. Staff went out of their way to open doors, always greet and farewell us. One even ran up and down the road trying to get us a taxi (as newly arrived cruise ship passengers were grabbing all the taxi). Room was clean, view was exceptional

Cons:

The restaurants were expensive , no budget/cheaper option , not much vegetarian options.

2026-05-29 via Nuitee
K
KOUKO extended_group jp
9
2026-05-28 via Nuitee
T
tomoka family_with_children jp
10
2026-05-28 via Nuitee
K
Kuriko couple jp
10
2026-05-28 via Nuitee
Y
yano couple jp
10
2026-05-28 via Nuitee
N
Noboru couple jp
9
でも素晴らしく楽しい滞在でした
Pros:

日本の欧米化を象徴するクラシックホテルでありながら、現代風の清潔感も十分に保っていて、スッタフたちの非常に丁寧な対応や佇まいは素晴らしかった

Cons:

風雨等の外の環境変化が激しく、窓ガラスの汚れが部屋の中の整いが素晴らしい分目立ってしまっていました。外の景色がこのホテルの特徴なのに残念でした

2026-05-28 via Nuitee
K
Keiichi couple jp
10
最高の癒しの時間を満喫
Pros:

歴史の重みを感じさせる建物の割に
整っていて清潔感がある施設、
ベイサイドビューのツインルームは
十分に広くて快適でした。

Cons:

良くなかった点は、
特にありませんでした。

2026-05-27 via Nuitee
T
Thilagavathy solo_traveller my
10
2026-05-27 via Nuitee
かおり solo_traveller jp
10
満たされるひと時
Pros:

昨年初めて泊まり、ホスピタリティの素晴らしさに感動して、今年も同じ5月に泊まりました。目の前の山下公園のお花が綺麗で、この時期がやっぱり好きだなぁと感じました。前回も感動した朝食は今回も楽しみでした。同じメニューのオムレツにしましたが、変わらず美味しくて嬉しくなりました。この朝食が食べたくてまた泊まりたくなるくらいです。
このホテルはとっても心が満たされます。毎年来れるようにまた頑張ろうと思えます。

Cons:

特にありません。

2026-05-27 via Nuitee