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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Massage services
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Currency exchange
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Chapel/shrine
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Concierge service
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Television in common areas
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Front desk (limited hours)
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Garage
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Stunning Views
Chic Ambience and Modern Amenities
The rooms at Hotel New Grand offer a chic ambience with large windows providing breathtaking views of the ocean or the city. The rooms are well-equipped with modern amenities such as a flat-screen TV, fridge, and electric kettle. Guests can also enjoy the convenience of a minibar and an en suite bathroom with a luxurious bath tub and toiletries.
Convenient Location and Exceptional Services
Located just a minute's walk from Motomachi-Chukagai Subway Station, Hotel New Grand offers easy access to popular attractions like Yokohama China Town and Osanbashi Pier. The hotel provides exceptional services including massages at the aesthetic salons, a Sundry Shop for gift items, currency exchange, and concierge services. Additionally, guests can store their luggage for free at the bell desk.
Culinary Delights from Around the World
Indulge in a culinary journey at Hotel New Grand with dining options like Le Normandie serving classic French cuisine, Il Giardino offering colourful Italian dishes, and Yugyo-an restaurant providing delicately prepared Japanese meals. Whether you're a food enthusiast or looking to explore different cuisines, the hotel caters to all tastes.
Experience luxury, convenience, and exceptional dining at Hotel New Grand. Book your stay now to create unforgettable memories.
Please note that Le Normandie restaurant has a dress code for dinner. Male guests are required to wear a jacket.
Guests who wish to use a baby cot need to contact the hotel in advance.
Guests can indicate smoking preference in the comment section at time of booking. However, please note that while the property will do its best to accommodate your requests, smoking preferences cannot be guaranteed.
Please note that the restaurant will only be open for breakfast from 07:00 to 10:00.
Property Policies
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Internet
Wired internet is available in the hotel rooms and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 0 years old stay for free when using an available cot.
Children up to and including 10 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Excellent service, facilities & location.
Nothing
もう何回も宿泊しているホテルです。とにかくサービスが素晴らしい。どのスタッフも笑顔で対応してくれて、ベルスタッフが部屋まで荷物を持って案内してくれる。部屋のキーも昔ながらの鍵で、エレベーターに乗るたびかざさなくてもいい。あのシステムは以外とストレスに感じます。朝食のレストランでもスタッフ全員が笑顔で挨拶。私はあまりフレンチトーストは好きではないのですが、ここのフレンチトーストは格別です。今回もとてもおいしかったです。お部屋もいつきてもきれいに整っています。唯一、トイレとバスが一緒なので、評価は9点とさせていただきました。いつきても、いい意味で変わらないホテルです。また、伺わせていただきます。
トイレとバスが一緒の点。ただ、ユニットバスまで狭い感じはしないのでOKです。
フロントでグレードアップを勧められ、せっかくなのでお願いしました。最初から最後までスタッフの方々が感じよく、対応が素晴らしかったです。よい時間を過ごせました。
建物は古めで歴史があり、それが良さです。インテリアにアンティーク感あり、お好きな方には滞在をとても楽しめるかと思います。
特になし
何回か宿泊させていただいてますが
いつも大変満足しています。
今年も、あと３回ほど予約を入れていますが
今から楽しみです。
無いです。
何よりロケーションとスタッフの方のホスピタリティはさすがでした。
特になし
スタッフの方の細やかな気遣い、清潔感が素晴らしかったです。
ホテルのグレードに恥じない最高の宿泊体験でした。
無し
My husband and I were treated like VIPs, even though we were just in a standard room. Staff went out of their way to open doors, always greet and farewell us. One even ran up and down the road trying to get us a taxi (as newly arrived cruise ship passengers were grabbing all the taxi). Room was clean, view was exceptional
The restaurants were expensive , no budget/cheaper option , not much vegetarian options.
日本の欧米化を象徴するクラシックホテルでありながら、現代風の清潔感も十分に保っていて、スッタフたちの非常に丁寧な対応や佇まいは素晴らしかった
風雨等の外の環境変化が激しく、窓ガラスの汚れが部屋の中の整いが素晴らしい分目立ってしまっていました。外の景色がこのホテルの特徴なのに残念でした
歴史の重みを感じさせる建物の割に
整っていて清潔感がある施設、
ベイサイドビューのツインルームは
十分に広くて快適でした。
良くなかった点は、
特にありませんでした。
昨年初めて泊まり、ホスピタリティの素晴らしさに感動して、今年も同じ5月に泊まりました。目の前の山下公園のお花が綺麗で、この時期がやっぱり好きだなぁと感じました。前回も感動した朝食は今回も楽しみでした。同じメニューのオムレツにしましたが、変わらず美味しくて嬉しくなりました。この朝食が食べたくてまた泊まりたくなるくらいです。
このホテルはとっても心が満たされます。毎年来れるようにまた頑張ろうと思えます。
特にありません。
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