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Facilities
Property facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Chapel/shrine
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Private parking
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Daily housekeeping
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Designated smoking area
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Parking garage
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Concierge service
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Wine/champagne
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Coffee Shop on site
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Spa/wellness center services
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Beauty Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Stunning Views
Chic Ambience and Modern Amenities
The rooms at Hotel New Grand offer a chic ambience with large windows providing breathtaking views of the ocean or the city. The rooms are well-equipped with modern amenities such as a flat-screen TV, fridge, and electric kettle. Guests can also enjoy the convenience of a minibar and an en suite bathroom with a luxurious bath tub and toiletries.
Convenient Location and Exceptional Services
Located just a minute's walk from Motomachi-Chukagai Subway Station, Hotel New Grand offers easy access to popular attractions like Yokohama China Town and Osanbashi Pier. The hotel provides exceptional services including massages at the aesthetic salons, a Sundry Shop for gift items, currency exchange, and concierge services. Additionally, guests can store their luggage for free at the bell desk.
Culinary Delights from Around the World
Indulge in a culinary journey at Hotel New Grand with dining options like Le Normandie serving classic French cuisine, Il Giardino offering colourful Italian dishes, and Yugyo-an restaurant providing delicately prepared Japanese meals. Whether you're a food enthusiast or looking to explore different cuisines, the hotel caters to all tastes.
Experience luxury, convenience, and exceptional dining at Hotel New Grand. Book your stay now to create unforgettable memories.
Please note that Le Normandie restaurant has a dress code for dinner. Male guests are required to wear a jacket.
Guests who wish to use a baby cot need to contact the hotel in advance.
Guests can indicate smoking preference in the comment section at time of booking. However, please note that while the property will do its best to accommodate your requests, smoking preferences cannot be guaranteed.
Please note that the restaurant will only be open for breakfast from 07:00 to 10:00.
A deposit may be required at the property.
Location
Guest Reviews
Wonderful staff and location. Stayed numerous times and looking forward to next visit.
スタッフさんの対応が良くてルームサービスの食事も美味しかった！
朝食のクロワッサンがボロボロになって食べにくかったです、、
Good location, the view was kinda good
The room and the hotel as a whole looked kinda old and didn't have the best smell.
For the parking we had to pay extra, and it was very inconvenient to park, but also just to find the entrance to the parking
朝食のモンテ・クリストサンドが絶品でした。全体的に少し量が多いのが難点
金額は全体的にお高め
朝食が素敵なレストランでしたしメニューにも丁寧な説明をいただき美味しくいただきました
雨の日だったのでロケーションは今ひとつでしたが雰囲気はとても良く連れの家族もとても喜んでくれたので、嬉しかったです
お部屋の洗面所の大きな３面ミラーは使いやすかったです
目の悪い私はいつも前のめりの体制で苦労しますが横を向けばすぐ見えたので快適でした
ロビーのお花も素敵でした、素敵が多すぎて書ききれません😅
お風呂の床タイル（ドアとの繋ぎ目）がもう少し華麗だと良かった
お部屋のコーヒーメーカーが使いずらかったですが
こちらが使い慣れないだけで、苦情ではないです
バーにはオーダーまで決めて楽しみに行きましたが、満員で入れなかったのが残念でたまりません
The staff were attentive and courteous, and the service was excellent!
The location is perfect if your joining a cruise, the cruise port is within walking distance from the hotel.
The bed was comfortable and supportive, bath/shower excellent, and the Japanese toilet...what can I say, I'll be looking for one when I return to the UK. :)
The hotel is a little 'dated' now, no room safe, no iorn (I'm sure you could request one), no leisure facilities, the main hotel access is at the rear of the hotel? This hotel has seen grander days, I would still stay there again.
入港してくる客船やベイブリッジと綺麗なお月様も見えて、最高のロケーションでした。
スタッフの皆様の対応も最高で、高齢者でもゆったりとホテルを楽しむ事ができました。
ありません。
Super freundlicher Service
Gibt nichts zu bemängeln
All needs were taken care of.
Friendly staff. Rooms are of a high standard
Fantastic view of the bay & gardens
Nothing as everything was perfect
高齢の両親の宿泊で利用させていただきました。
車椅子もお貸しいただき、バリアフリールームに変えていただいたのも有難かったのですが、チェックイン時に父がタクシーに忘れ物をした件でとても親身にご対応いただきました。
タクシー会社に連絡していただき、無事に忘れ物のバッグを部屋まで届けていただきました。
ロケーションも素晴らしく、お部屋から横浜の夜景を堪能させていただき、両親共々すっかりこのホテルのファンになりました。本当にありがとうございました。また是非利用させていただきたいと思います。
Beautiful hotel, lovely location. Thanks for the staff who also kindly assigned room with stunning view.
Bathroom seems a bit dated.
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