Hotel New Grand

Hotels
•
JR-EAST HOTELS
9.2 (6678 reviews)
Naka-ku Yamashita-cho 10 , Yokohama , JP
+81 45-681-1841

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Staff attentiveness
Excellent breakfast
Beautiful location
Cons:
Outdated bathroom facilities
Slow check-in process

Categories

Cleanliness
8.41
Some reviews mention outdated facilities and cleanliness issues.
Service
9.68
Many reviews highlight the exceptional staff and attentive service.
Location
9.62
Reviews praise the great location near attractions.
Room Quality
9.17
Guests appreciate the room views but mention some outdated features.
Amenities
8.4
Some amenities noted as outdated, impacting overall assessment.
Value for Money
9.36
Guests feel the high-quality service justifies the price.
Food and Beverage
9.41
Breakfast and dining options received positive feedback.
Overall Experience
9.58
Overall, guests enjoyed an exceptional stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:29

Property Description

Luxurious Accommodation with Stunning Views

Chic Ambience and Modern Amenities
The rooms at Hotel New Grand offer a chic ambience with large windows providing breathtaking views of the ocean or the city. The rooms are well-equipped with modern amenities such as a flat-screen TV, fridge, and electric kettle. Guests can also enjoy the convenience of a minibar and an en suite bathroom with a luxurious bath tub and toiletries.

Convenient Location and Exceptional Services
Located just a minute's walk from Motomachi-Chukagai Subway Station, Hotel New Grand offers easy access to popular attractions like Yokohama China Town and Osanbashi Pier. The hotel provides exceptional services including massages at the aesthetic salons, a Sundry Shop for gift items, currency exchange, and concierge services. Additionally, guests can store their luggage for free at the bell desk.

Culinary Delights from Around the World
Indulge in a culinary journey at Hotel New Grand with dining options like Le Normandie serving classic French cuisine, Il Giardino offering colourful Italian dishes, and Yugyo-an restaurant providing delicately prepared Japanese meals. Whether you're a food enthusiast or looking to explore different cuisines, the hotel caters to all tastes.

Experience luxury, convenience, and exceptional dining at Hotel New Grand. Book your stay now to create unforgettable memories.

Important information:

Please note that Le Normandie restaurant has a dress code for dinner. Male guests are required to wear a jacket.

Guests who wish to use a baby cot need to contact the hotel in advance.

Guests can indicate smoking preference in the comment section at time of booking. However, please note that while the property will do its best to accommodate your requests, smoking preferences cannot be guaranteed.

Please note that the restaurant will only be open for breakfast from 07:00 to 10:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

9.2
Based on 6678 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.62
Room Quality: 9.17
Amenities: 8.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.58
H
Hayato • couple • jp
10
2026-09-19 • via Nuitee
S
Stephen C • family_with_children • tw
9
2026-09-19 • via Nuitee
H
HIDEYUKI • solo_traveller • jp
8
Pros:

落ち着いた雰囲気。

Cons:

今と昔のまじわり

2026-09-19 • via Nuitee
M
MIYAKO • couple • jp
10
2026-09-18 • via Nuitee
F
Fujii • couple • jp
10
2026-09-18 • via Nuitee
Y
YING FANG • solo_traveller • tw
9
Pros:

超讚的海景房，既寬敞又舒適。

2026-09-18 • via Nuitee
Y
YOKO • couple • jp
9
目の前に（真正面に）氷川丸のお部屋でしたので、大当たりのお部屋、ご機嫌でした。
Pros:

朝食付きで滞在。洋食のレストラン環境も素晴らしく、チョイス出来るメニューも良いです。食事中も、フロアスタッフの動きも素晴らしかったです。
本館一階のシーガーディアンは、相変わらず心地よい。BARですが、お酒だけでなく、フードメニューも充実しているのは、宿泊客としても助かりますね。

Cons:

お部屋の珈琲マシンですが、説明書きがありますが、解りずらく（特にシニアの私には💦）、マシンも使い勝手が悪いように思います。お部屋で珈琲（←美味しそうでしたし）が頂きたかったのですが、結局諦めました。ボーイさんをお呼びすれば良かったかと、思いながらチェックアウトしました。。。。

2026-09-18 • via Nuitee
M
Machiko • solo_traveller • jp
9
クラシックホテルの名に恥じない
Pros:

クラシックホテルらしい落ち着いた雰囲気
おもてなし

Cons:

へやの机に鏡があればよかった

2026-09-18 • via Nuitee
D
Do Thanh • family_with_children • vn
10
Pros:

Great location! 1 min walk to China town where offers a huge Chiness food selections. 1 min walk from Motomachi - Chukagai metro station.
Yamashita park is opposite the hotel.
The view of room 01 and 02 are fabulous when offering a panarama view of Yokohama bay, Yamashita park and the vessel Hikawa Maru, Queen of Pacific.

2026-09-17 • via Nuitee
D
Do Thanh • extended_group • vn
10
2026-09-17 • via Nuitee
D
Deborah • extended_group • nz
10
Excellent Hotel in great location
Pros:

Great location staff very friendly

Cons:

nothing

2026-09-17 • via Nuitee
K
KYOKO • solo_traveller • jp
9
2026-09-16 • via Nuitee
I
Ian • solo_traveller • au
10
Pros:

Beautiful hotel. Excellent service. Great location.

2026-09-16 • via Nuitee
R
Reynolds • couple • us
10
2026-09-16 • via Nuitee
Y
YUMIKO • extended_group • jp
10
2026-09-15 • via Nuitee
M
mo • solo_traveller • jp
8
Pros:

早餐每天都是同样的，入住多日的客人无从选择。

2026-09-15 • via Nuitee
M
MICHIYO • solo_traveller • jp
9
2026-09-15 • via Nuitee
S
sugiyama • solo_traveller • jp
10
2026-09-14 • via Nuitee
M
Mori • solo_traveller • jp
8
2026-09-14 • via Nuitee
洋平 • extended_group • jp
9
2026-09-13 • via Nuitee