Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpfulness of staff
Breathtaking views
Clean and comfortable rooms
Excellent breakfast
Cons:
Basic room décor
Poor sound insulation in some rooms
Parking charges apply
Mixed feedback on room views

Categories

Cleanliness
9.08
Guests frequently commend the cleanliness of the hotel.
Service
8.75
Overall service is highly rated, with polite and friendly staff.
Location
9.29
The hotel's location is praised for its proximity and beautiful views.
Room Quality
8.44
Room quality is seen as decent, though some found rooms a bit basic.
Amenities
8.27
Amenities were generally satisfactory, though assessments vary.
Value for Money
8.73
Mixed feelings on value, especially concerning room views.
Food and Beverage
8.78
Breakfast and dining options are generally well received.
Overall Experience
9.05
Many guests express a memorable and positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:05

Property Description

Breathtaking Views and Luxury Accommodations

Spectacular Swimming Pools and Executive Club Lounge

Delicious Dining Options and Convenient Location

Experience the beauty of the Bay of Naples and Sorrento at Hilton Sorrento Palace. Indulge in elegant rooms, refreshing pools, and exquisite dining. Book your stay now to create unforgettable memories.

Important information:

Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
Swimming pool: Closed from Wed, Apr 1, 2026 until Sat, Oct 31, 2026
Swimming pool: Closed from Thu, Apr 1, 2027 until Sun, Oct 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Location

Guest Reviews

8.8
Based on 1101 reviews
Cleanliness: 9.08
Service: 8.75
Location: 9.29
Room Quality: 8.44
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.05
E
Erin • solo_traveller • ie
9
Pros:

The food was delicious, staff super friendly and helpful, location is short walk away from main centre and view is amazing

2026-09-16 • via Nuitee
R
Raul • family_with_children • us
5
Not worth it.
Pros:

On Saturdays, DJ on the rooftop played passed midnight and volume/noise was overwhelmingly too LOUD. We could not fall to sleep until pass 2:30am. Not cool especially when you have too catch a flight at 7:30am back to NYC.
This is not built for sound proofing.

Cons:

Too loud.

2026-09-13 • via Nuitee
F
Fabrizio • couple • it
6
Hilton: mi aspettavo di più!
Pros:

Ho particolarmente apprezzato la posizione dell’hotel e il piacevole contesto in cui è immerso, circondato da ampi spazi verdi che contribuiscono a creare un’atmosfera rilassante e curata. La colazione è molto ricca, varia e abbondante, con un’ampia scelta in grado di soddisfare gusti ed esigenze differenti. Un ulteriore punto di forza è sicuramente il personale, che si è dimostrato sempre accogliente, cortese e disponibile, contribuendo a rendere il soggiorno ancora più piacevole.

Cons:

L’aspetto che ho apprezzato meno riguarda sicuramente la gestione delle piscine. Considerata la tipologia e il livello della struttura, sarebbe auspicabile prevedere almeno un’area piscina riservata esclusivamente agli adulti, così da garantire anche a chi cerca tranquillità la possibilità di rilassarsi. Durante il nostro soggiorno, infatti, la presenza particolarmente numerosa di bambini in tutte le piscine rendeva piuttosto difficile trovare un ambiente realmente tranquillo e godersi appieno i momenti di relax. Un altro aspetto che, a mio avviso, meriterebbe maggiore attenzione riguarda la pulizia della camera, che non è risultata pienamente all’altezza delle aspettative e degli standard che ci si aspetterebbe da un hotel di questa categoria. Una maggiore cura dei dettagli sotto questo punto di vista avrebbe sicuramente reso l’esperienza complessiva più soddisfacente.

2026-09-13 • via Nuitee
R
Raffaele • couple • it
9
Pros:

Piscine e Ristoranti perfetti

2026-09-11 • via Nuitee
E
Eliyahu • solo_traveller • il
10
2026-09-10 • via Nuitee
C
Charlie • solo_traveller • gb
8
2026-09-06 • via Nuitee
G
Gunda • family_with_children • at
8
Schöner Ausblick und tolle Gegend
Pros:

Sehr schönes sauberes Hotel

Zumeist freundliche Mitarbeiter bis auf eine bei der Rezeption.

Schöner Ausblick auf den Vesuv

10 Minuten zu Fuß in die Stadt (hinauf sind wir dann lieber mit dem Taxi - 20€)

Gutes Frühstück

Cons:

Unfassbar schlechtes WLAN

2026-09-05 • via Nuitee
C
Christian • family_with_children • de
10
Pros:

Super Service, tolles Frühstück, super Aussicht

2026-09-03 • via Nuitee
D
damary • solo_traveller • il
10
Pros:

מלון נקי מאוד, ארוחת בוקר מעולה. בריכה נהדרת
מקום עם הרבה מאוד פינות ישיבה. צוות שירותי ואדיב

Cons:

מעט מרוחק מהעיר. מהמלון זו ירידה, בחזור נסענו במוניות (לי קשה ללכת בעליה)

2026-09-02 • via Nuitee
F
Ferial • family_with_children • nl
9
2026-08-31 • via Nuitee
T
T7367AMdavidm • Family
8
Family hol
Pros:

Fantastic stay..

Very clean and classy Hilton hotel. Bottle of prosecco on arrival - lovely touch.
Rooms cleaned daily and pool and views excellent. Breakfast was good but pool bar food and drinks pretty pricey. Cocktails on top floor worth a view but again question the value.

Reception helped me on first day with a medical request. Superb service.

Improvements / suggestions Gym is poor, very small and wasn't great that the indoor pool was closed ( not sure if seasonal but was hoping to use sauna etc)

Overall a great stay, if you don't mind a hill and walk to sorrento centre. Ideal spot

2026-08-29 • via Tripadvisor
K
Kelly • couple • us
9
2026-08-29 • via Nuitee
M
MAHEK MODI • solo_traveller • in
10
2026-08-28 • via Nuitee
C
Cuconato • family_with_children • ca
10
2026-08-27 • via Nuitee
N
Nunzio • extended_group • it
8
2026-08-26 • via Nuitee
R
Renato • couple • au
9
2026-08-26 • via Nuitee
A
Alessandro • family_with_children • it
10
Meraviglioso
Pros:

Struttura molto grande e confortevole. Personale ottimo. Colazione strepitosa

Cons:

Peccato per i tanti americani...

2026-08-25 • via Nuitee
C
Carmine • couple • it
5
2026-08-25 • via Nuitee
S
Sunny • family_with_children • gb
9
2026-08-25 • via Nuitee
S
Sonia • couple • au
10
Was absolutely amazing definitely stay there agine
Pros:

Everything was amazing

Cons:

Nothing nit to like

2026-08-25 • via Nuitee