Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location and memorable sea/Vesuvius views
Friendly, helpful staff
Very good breakfast and food
Pools and restaurants praised as excellent
Comfortable beds and good room amenities
Spacious rooms with great views
Cons:
Loud rooftop DJ/noise late at night
Price perceived as high by some guests
Occasional room cleanliness/detail issues
Poor/unstable Wi‑Fi reported by at least one guest
Some rooms lacked expected sea view
Limited English TV/movie channels in some rooms

Categories

Cleanliness
8.4
Generally described as clean by multiple guests, though at least one review noted the room cleaning was below expectations — overall slightly below perfect but good for the hotel tier.
Service
9
Staff repeatedly described as friendly, helpful and professional; a single mention of a less-helpful reception member but overall service is a clear strength.
Location
9
Location and views (including memorable sea/Vesuvio vistas) are frequently praised; short walk to the center though a few guests noted a small uphill/taxi preference.
Room Quality
8.2
Rooms praised for comfort (beds, towels) and size/view for many, but some guests missed promised sea views and one report cited cleanliness/detail issues.
Amenities
8.4
Pools, restaurants and general facilities are described as excellent by several guests; however nighttime noise from rooftop events and crowded pools at times reduce the score.
Value for Money
7.8
Mixed signals: several guests feel it is a top choice for the area but multiple comments call the price a bit high or 'not worth it' given issues like noise or extra costs.
Food and Beverage
9.2
Repeated positive comments about rich, varied breakfasts and delicious food; food service is a frequently cited highlight.
Overall Experience
8.8
Most guests report a very positive stay with outstanding views, food and service; a minority of issues (noise, occasional water or cleanliness concerns, price) temper an otherwise strong experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Breathtaking Views and Luxury Accommodations

Spectacular Swimming Pools and Executive Club Lounge

Delicious Dining Options and Convenient Location

Experience the beauty of the Bay of Naples and Sorrento at Hilton Sorrento Palace. Indulge in elegant rooms, refreshing pools, and exquisite dining. Book your stay now to create unforgettable memories.

Important information:

Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
Swimming pool: Closed from Wed, Apr 1, 2026 until Sat, Oct 31, 2026
Swimming pool: Closed from Thu, Apr 1, 2027 until Sun, Oct 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Location

Guest Reviews

8.6
Based on 972 reviews
Cleanliness: 8.4
Service: 9
Location: 9
Room Quality: 8.2
Amenities: 8.4
Value for Money: 7.8
Food and Beverage: 9.2
Overall Experience: 8.8
M
marujjus • extended_group • br
9
Um belo local, numa belíssima cidade.
Pros:

No geral gostei de tudo,mas falataram me dizer se o quarto tinha visto para o mar. Fiquei em um lado contrario. Vou observar melhor se existia essa observação no booking. A viagem não ficou perfeita por isso.

Cons:

Do quarto com vistas para um rocha

2026-10-31 • via Nuitee
D
Dorothea • extended_group • gr
10
2026-10-30 • via Nuitee
G
Galit • couple • il
10
מושלם
Pros:

הכל חדש ומפואר, ענק, אוכל מעולה
צוות נפלא

Cons:

הכל מושלם אין משהו שלא אהבנו

2026-10-25 • via Nuitee
D
Dash • extended_group • gb
10
Absolutely amazing experience. Would love to come back and visit again.
Pros:

Amazing location

Cons:

Had a problem with the water the first night with there. This was a problem and not the fault of the Hotel.

2026-10-25 • via Nuitee
G
Giuseppe De Benedictis • extended_group • it
10
L'eccellenza si paga...
Pros:

L'organizzazione del servizio, la disponibilità e l'educazione del personale, la pulizia, la qualità del cibo, la stanza, il panorama

Cons:

Il prezzo un po' eccessivo

2026-10-24 • via Nuitee
N
Neena • family_with_children • no
6
2026-10-24 • via Nuitee
S
Schiavone • extended_group • it
7
Pros:

Servizio

Cons:

Cibo

2026-10-24 • via Nuitee
V
Vera • couple • gb
10
2026-10-22 • via Nuitee
D
Demisha • couple • us
10
Had the best time in Sorrento. Will definitely visit again soon!!
Pros:

The breakfast and scenery all around

Cons:

Nothing!!!!

2026-10-22 • via Nuitee
I
Ido • couple • il
10
מומלץ מאוד - יחסית למחירים בסורנטו , אחת הבחירות הכי טובות שיש
Pros:

חדר גדול , מרווח ויפה עם נוף בלתי נשכח , ארוחת בוקר נהדרת . מבחינתי מלון 5 כוכבים לכל דבר .

Cons:

ממש טיפה מחוץ למרכז אבל ממש לא נורא - כ5-7 דקות הליכה מהרחוב הראשי . מלונות ברמה הזאת בקו החוף , הרבה הרבה יותר יקרים .

2026-10-19 • via Nuitee
V
Verna • couple • us
10
Very nice hotel
Pros:

Comfortable bed and nice quality bath towels

Cons:

Would have liked a few English TV and movie channels in our room.

2026-10-17 • via Nuitee
S
Shahban • couple • pk
10
2026-10-16 • via Nuitee
G
Gal • couple • il
10
2026-10-09 • via Nuitee
L
Lior • extended_group • il
9
2026-10-07 • via Nuitee
E
Erin • solo_traveller • ie
9
Pros:

The food was delicious, staff super friendly and helpful, location is short walk away from main centre and view is amazing

2026-09-16 • via Nuitee
R
Raul • family_with_children • us
5
Not worth it.
Pros:

On Saturdays, DJ on the rooftop played passed midnight and volume/noise was overwhelmingly too LOUD. We could not fall to sleep until pass 2:30am. Not cool especially when you have too catch a flight at 7:30am back to NYC.
This is not built for sound proofing.

Cons:

Too loud.

2026-09-13 • via Nuitee
F
Fabrizio • couple • it
6
Hilton: mi aspettavo di più!
Pros:

Ho particolarmente apprezzato la posizione dell’hotel e il piacevole contesto in cui è immerso, circondato da ampi spazi verdi che contribuiscono a creare un’atmosfera rilassante e curata. La colazione è molto ricca, varia e abbondante, con un’ampia scelta in grado di soddisfare gusti ed esigenze differenti. Un ulteriore punto di forza è sicuramente il personale, che si è dimostrato sempre accogliente, cortese e disponibile, contribuendo a rendere il soggiorno ancora più piacevole.

Cons:

L’aspetto che ho apprezzato meno riguarda sicuramente la gestione delle piscine. Considerata la tipologia e il livello della struttura, sarebbe auspicabile prevedere almeno un’area piscina riservata esclusivamente agli adulti, così da garantire anche a chi cerca tranquillità la possibilità di rilassarsi. Durante il nostro soggiorno, infatti, la presenza particolarmente numerosa di bambini in tutte le piscine rendeva piuttosto difficile trovare un ambiente realmente tranquillo e godersi appieno i momenti di relax. Un altro aspetto che, a mio avviso, meriterebbe maggiore attenzione riguarda la pulizia della camera, che non è risultata pienamente all’altezza delle aspettative e degli standard che ci si aspetterebbe da un hotel di questa categoria. Una maggiore cura dei dettagli sotto questo punto di vista avrebbe sicuramente reso l’esperienza complessiva più soddisfacente.

2026-09-13 • via Nuitee
R
Raffaele • couple • it
9
Pros:

Piscine e Ristoranti perfetti

2026-09-11 • via Nuitee
E
Eliyahu • solo_traveller • il
10
2026-09-10 • via Nuitee
C
Charlie • solo_traveller • gb
8
2026-09-06 • via Nuitee