Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpfulness of staff
Breathtaking views
Clean and comfortable rooms
Excellent breakfast
Cons:
Basic room décor
Poor sound insulation in some rooms
Parking charges apply
Mixed feedback on room views

Categories

Cleanliness
9.08
Guests frequently commend the cleanliness of the hotel.
Service
8.75
Overall service is highly rated, with polite and friendly staff.
Location
9.29
The hotel's location is praised for its proximity and beautiful views.
Room Quality
8.44
Room quality is seen as decent, though some found rooms a bit basic.
Amenities
8.27
Amenities were generally satisfactory, though assessments vary.
Value for Money
8.73
Mixed feelings on value, especially concerning room views.
Food and Beverage
8.78
Breakfast and dining options are generally well received.
Overall Experience
9.05
Many guests express a memorable and positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:05

Property Description

Breathtaking Views and Luxury Accommodations

Spectacular Swimming Pools and Executive Club Lounge

Delicious Dining Options and Convenient Location

Experience the beauty of the Bay of Naples and Sorrento at Hilton Sorrento Palace. Indulge in elegant rooms, refreshing pools, and exquisite dining. Book your stay now to create unforgettable memories.

Important information:

Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
Swimming pool: Closed from Wed, Apr 1, 2026 until Sat, Oct 31, 2026
Swimming pool: Closed from Thu, Apr 1, 2027 until Sun, Oct 31, 2027

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 17 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs EUR 10 per 24 hours.

Location

Guest Reviews

8.8
Based on 987 reviews
Cleanliness: 9.08
Service: 8.75
Location: 9.29
Room Quality: 8.44
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.05
L
Lina Marcela • couple • co
10
2026-05-23 • via Nuitee
N
Ning • family_with_children • nl
9
2026-05-22 • via Nuitee
H
Hanoch • family_with_children • us
10
Pros:

Great hotel, excellent location, excellent breakfast, excellent resturants.

Cons:

Cold water in the indoor pool

2026-05-20 • via Nuitee
P
Patricia • couple • us
10
Excellent hotel, professional staff, comfortable and clean spaces, and a spectacular breakfast.
Pros:

All in this hotel is beautiful

2026-05-19 • via Nuitee
H
Hsinghsia • couple • tw
10
2026-05-19 • via Nuitee
O
osvaldo • couple • it
8
molto confortevole
Pros:

posizione strategica

Cons:

camera non corrispondente a quanto prenotato su booking.com

2026-05-18 • via Nuitee
G
Gioia • solo_traveller • it
4
Delusa
Pros:

La struttura molto bella

Cons:

Stanze rumorose si sentiva tutto quello che dicevano i vicini che non hanno mai smesso di parlare, il sifone della doccia aveva dei capelli attaccati, i letti erano 2 singoli diventati matrimoniale scomodissimi.

2026-05-17 • via Nuitee
J
Jenny • couple • ec
10
Pros:

La vista de la
Habitación

2026-05-15 • via Nuitee
L
Lorna • couple • gb
10
2026-05-11 • via Nuitee
M
Marie • couple • ie
9
Wonderful stay in a great hotel.
Pros:

Great hotel in a great location in Sorrento- walking distance to the centre & train station. The pool area was great - plenty of chairs, with towels supplied & pool food/drinks service & the the pool itself was amazing. Breakfast was excellent - great selection to suit all. The views from the breakfast room were spectacular- looking across to Vesuvius. The bedroom was spacious with a great balcony. Lighting was great. A good hairdryer with plugs beside mirror was a great advantage. Lovely staff & and overall great hotel - would highly recommend.

Cons:

Nothing.

2026-05-10 • via Nuitee
S
Southernfried4 • Couples • Cary, North Carolina
10
A five-star hotel with a million dollar view
Pros:

The hotel's name is also an accurate description of the property. The place really is a palace. From the spacious lobby to the beautiful artwork on the walls, the spacious rooms, the friendly and professional staff (especially the bellmen), the fresh squeezed orange juice at the massive breakfast buffet and the amazing rooftop restaurant, everything about it is first class.

But the real star of the show, the thing that sets the Hilton Sorrento Palace apart, is the million dollar view of the Bay of Naples, Mount Vesuvius and the rooftops of Sorrento from the terrace of a sea view room.

The only disappointment about our stay there is that we had only three days to enjoy all the wonderful amenities. My wife and I are already planning a return for our next stay!

2026-05-09 • via Tripadvisor
B
Benjamin • couple • nz
10
2026-05-09 • via Nuitee
D
Dilay • couple • gb
10
Pros:

the room was spacious, very comfortable beds, super clean bathroom and quality towels, shampoo etc. If our room was with seaview I'm sure it would be amazing too, the location is amazing for views. What comes with the great views of course is that you have to walk about 15 mins solid uphill to get to this hotel after the historic centre.

Cons:

nothing

2026-05-08 • via Nuitee
T
Teresa • solo_traveller • us
10
Magnificent!!
Pros:

Stayed 2 nights, May 2&3. Hotel was exceptional. Clean. Comfortable beds. Plenty of space in room. The grounds and pools were beautiful. The staff were so helpful and polite. Buffet style breakfast was great, lots of choices. Definitely would return!! Ciao!

2026-05-08 • via Nuitee
R
Raymond • couple • us
10
Pros:

Breakfast was outstanding, best one we had win our stay in Italy.

2026-05-07 • via Nuitee
R
Raja • solo_traveller • sa
8
Pros:

The wonderful and supportive staff were outstanding.
Great view from the terrace.
Space of the room amd facilities.
Loved the lobby evening piano was amazing.

Cons:

The size of the shower top is so tight and the water was not warm enough.

The cloaing of the pools indoor and outdoor area at 6 pm was too early. If it can be extended to at least 8 pm that would be better to at least just stay around.

2026-05-04 • via Nuitee
C
Charles • couple • us
10
We were always very comfortable.
Pros:

A wonderful breakfast and very helpful staff when needed.

2026-05-04 • via Nuitee
J
Jennifer • couple • us
8
2026-05-04 • via Nuitee
E
Elaine • couple • gb
10
2026-05-04 • via Nuitee
V
Victoria Sofia • family_with_children • ar
10
Perfecta.
Pros:

El desayuno espectacular. Y el hotel muy muy lindo y comodo.

2026-05-04 • via Nuitee