Holiday Inn Express & Suites Waterville - North by IHG

Hotels
•
Holiday Inn Express
8.4 (519 reviews)
332 Main Street , Waterville , US
+1 207-873-2777

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast variety
Convenient location
Cons:
Musty smells in rooms
High prices for services
Limited restaurant options nearby

Categories

Cleanliness
8.04
Room was very clean, but some complaints about musty smells.
Service
9.01
Staff were accommodating and friendly, providing good assistance.
Location
8.55
Convenient location with dining and shopping nearby, but some restaurants are lacking.
Room Quality
8.2
Rooms were clean and comfortable but some had musty smells.
Amenities
8.63
Good breakfast options and helpful facilities.
Value for Money
7.79
Some reviews cited high prices for the stay.
Food and Beverage
8.44
Breakfast received positive remarks for variety and quality.
Overall Experience
8.51
Mixed feelings but overall satisfactory with some notable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:16

Property Description

Convenient Location and Nearby Attractions
The Holiday Inn Express & Suites Waterville - North is ideally situated in the heart of Maine, close to popular attractions like Belgrade Lakes and Colby College. Explore the beauty of Boothbay Harbor and Reid State Park, or hit the slopes at nearby ski areas.

Delicious Breakfast and Modern Amenities
Start your day right with our complimentary hot breakfast offering a variety of options. Stay connected with free Wi-Fi, enjoy a relaxing swim in the indoor pool, and keep up with your workout routine in the exercise room.

Comfortable Suites and Thoughtful Extras
Our suites are designed for your comfort, featuring fully equipped kitchens, separate living areas, and modern conveniences like flat-screen TVs. Whether you're here for work or leisure, we have everything you need for a pleasant stay.

Book your stay at the Holiday Inn Express & Suites Waterville - North now for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 519 reviews
Cleanliness: 8.04
Service: 9.01
Location: 8.55
Room Quality: 8.2
Amenities: 8.63
Value for Money: 7.79
Food and Beverage: 8.44
Overall Experience: 8.51
L
Loïc • solo_traveller • be
7
Pros:

Le petit déjeuner.

Cons:

Réveil au milieu de la nuit par une alarme incendie, sinon c'était un endroit calme. La piscine était fraiche.

2026-09-12 • via Nuitee
A
ARLI • family_with_children • pr
10
2026-09-09 • via Nuitee
D
Delores • family_with_children • us
7
Unhappy with the front desk staff
Pros:

Room comfortable and clean.

Cons:

Person on front desk that checked us in was very rude, her tone of voice towards us was very unprofessional. Instead of welcoming us she spoke to us in a rude manner that made us feel uncomfortable. I hope management addresses this issue so that future guests can get better care.

2026-09-07 • via Nuitee
M
Manuel • solo_traveller • us
10
Pros:

Service, room and location

Cons:

Nothing

2026-09-02 • via Nuitee
A
Alec • couple • us
10
2026-08-24 • via Nuitee
C
Christi • family_with_children • us
9
2026-08-23 • via Nuitee
E
Evgeny • extended_group • us
9
Clean and spacious one-bedroom suite
Pros:

We traveled in a group of four. The room was spacious enough, with a foldable bed for one person in a separate room which was essential for us. The rooms and bathroom were clean, beds are comfortable. The breakfast included options of scrambled eggs, sausages and patties, yogurts, etc. - nice to have it when you are planning to start you day early and travel far.

Cons:

The only complain was about the mattress in the folding bed: quite flat and not supportive. But taking together with all the positives, it wasn't a deal breaker.

2026-08-19 • via Nuitee
O
Oscar • couple • us
9
Pros:

Location was the key factor.
Breakfast was a bonus.

2026-08-19 • via Nuitee
B
Blais • solo_traveller • ca
8
2026-08-18 • via Nuitee
O
Odette • solo_traveller • us
10
2026-08-18 • via Nuitee
J
Justin • family_with_children • ca
9
2026-08-16 • via Nuitee
L
Leslee • solo_traveller • ca
9
Pros:

Rooms were modern and clean. Pool are was clean and well maintained.

Cons:

Wifi was so poor that we had to shut off the wifi on our phones and use data instead to be able to do anything. Nothing would load.

2026-08-15 • via Nuitee
G
Goodwin • couple • us
10
2026-08-13 • via Nuitee
G
Gary • solo_traveller • us
10
2026-08-13 • via Nuitee
J
Jessey • extended_group • ca
10
Super agréable
Pros:

Piscine déjeuner confort

Cons:

Rien tout était parfait

2026-08-09 • via Nuitee
D
Destiny • couple • us
1
2026-08-04 • via Nuitee
S
S9264YLmc • Family
2
Extremely poor customer service
Pros:

I asked for an upgrade to a suite to use the pullout for our group. I was told I would be charged $50 for the upgrade. Later we attempted to use the pullout, but it was unusable. The mattress offered no support at all and the springs could be felt sticking in our backs. It was not uncomfortable, it was painful. I asked for a refund of the $50 up charge for the suite. The manager on duty was called over, Lenny Carver, and he was quite rude to me. I didn’t get to tell him anything as the front desk employee explained my request, he looked at me and said, “No, I am NOT giving you a refund. You got a suite with all kinds of space. Everyone knows pullouts are uncomfortable.” Before I could say anything he turned and walked away.

2026-08-02 • via Tripadvisor
B
Becky F. - ND • solo_traveller • us
7
Pros:

It was clean and the bed was comfortable.

Cons:

The pool area smelled bad.

2026-07-18 • via Nuitee
M
Megan • extended_group • us
6
Served it’s purpose
Pros:

The staff and location were nice. Did not realize there was so much construction in hotel at the time. Breakfast was not very good at all. The food tasted all premade boxed. Please get rid of the pancake 3D printer. It was so nasty! Normally there is plenty of fresh fruits and they only had bananas and zero varieties of breads for toasting. Also coffee machine broke three times and worker said o well Dunkies is down the street.

Cons:

See above

2026-07-11 • via Nuitee
R
Rene • couple • ca
8
2026-07-07 • via Nuitee