Hotel Cheribourg, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.7 (2266 reviews)
2603 Chemin du Parc , Magog-Orford , CA

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great family activities
Cons:
Cleanliness issues
Breakfast quality

Categories

Cleanliness
6.95
Mixed reviews regarding room cleanliness. One review indicated some rooms were not very clean.
Service
8.45
General sentiment indicates friendly and courteous staff, but there was one mention of a lack of tact.
Location
8.45
Positive sentiment about the location near nature and attractions.
Room Quality
7.45
Rooms are spacious and well-designed, with some suggestions for improvement.
Amenities
7.95
Facilities like pools and play areas are appreciated, although some areas could use refreshing.
Value for Money
7.95
Good value for families in terms of amenities and activities.
Food and Beverage
6.45
Some complaints regarding the quality of breakfast and food service.
Overall Experience
7.95
Overall stay was enjoyable with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 00:20

Property Description

Luxurious Amenities
Indulge in the indoor and outdoor pools, jacuzzi, sauna, and a variety of sports courts. Children can have a blast in the indoor playroom with inflatable games and more.

Gourmet Dining
Savor regional cuisine at the on-site Sommets Restaurant. Don't miss the chance to explore the culinary delights during your stay.

Prime Location
Conveniently situated just a mile from Mont-Orford National Park, with easy access to skiing, golfing, and lake cruises. Experience the best of the outdoors right at your doorstep.

Book your stay at Hôtel Chéribourg now to enjoy all these fantastic amenities and more!

Important information:

Please note the property only accepts small dogs in designated pet-friendly rooms. Guests must sign a pet waiver and pay an additional fee of CAD 30.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YUL

Location

Guest Reviews

7.7
Based on 2266 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 6.45
Overall Experience: 7.95
S
Stephan • solo_traveller • ca
6
Cons:

Sortir a l exterieur pour acces piscine

2026-09-19 • via Nuitee
D
Didier • couple • ca
8
Chambre tranquille et bien placée
2026-09-19 • via Nuitee
S
Scott • solo_traveller • ca
7
2026-09-18 • via Nuitee
D
Desmarais • solo_traveller • ca
6
Pros:

Proximité du lieu où je devais me rendre et d'autres services.
Le lit était confortable.

Cons:

Une odeur très désagréable dans la salle de bain
Manque flagrant d'éclairage dans la chambre
Peu entretenu et donne un aire très vieux aux installations
Personnel froid et pas nécessairement agréable.
La eule raison qui me forcerait a revenir est s'il n'y a rien d'autre de disponible.

2026-09-17 • via Nuitee
F
Francine • extended_group • ca
9
Somme toute très bien et agréable
Pros:

Le déjeuner était parfait, la propreté dans tout l’établissement aussi. Le site très agréable.

Cons:

Les matelas étaient trop mous, ils creusaient au centre

2026-09-17 • via Nuitee
L
Luc • couple • ca
7
2026-09-14 • via Nuitee
A
Annie • couple • ca
8
Très bien
Pros:

Bien situé, accessible, propre, lit confortable

Cons:

Vieillot

2026-09-14 • via Nuitee
M
Manon • couple • ca
6
Bien
Pros:

Bon matelas mais mou

Cons:

L’hôtel manque un peu d’amour

2026-09-14 • via Nuitee
J
Jerome • couple • ca
2
Cons:

Value for money - $334.00 a night for a rundown facility I would expect to pay no more than $200.00 for it

2026-09-14 • via Nuitee
N
Nathalie • couple • ca
7
Nous n’tournerons pas
Pros:

Vraiment trop cher pour ce qu’on trouve, c’est vieillot l’eau de la douche sent le souffre. Heureusement nous y sommes logés qu’une seule nuit.

Cons:

Il faut se déplacer avec nos bagages à main sans support et sans ascenseur

2026-09-14 • via Nuitee
S
Sylvie • couple • ca
7
2026-09-13 • via Nuitee
C
Catherine • solo_traveller • ca
5
2026-09-10 • via Nuitee
J
Jean-Pierre • couple • ca
9
2026-09-10 • via Nuitee
D
Diehl Dorsainvil • couple • ca
1
An Extremely Disappointing Experience
Pros:

It was in a great area

Cons:

⭐️ An Extremely Disappointing Experience

Unfortunately, our stay was a terrible experience. From the moment we entered the room, there was a strong musty, mold-like smell. We went to the front desk to ask for help, but we were simply told that there was nothing they could do. The only thing they could have offered us was an air freshener — and they had run out of those as well.

Beyond the smell, the cleanliness of the room was seriously lacking. Both the bedroom and bathroom were extremely dusty, to the point where we tried to avoid touching the surfaces as much as possible.

But the worst part, by far, was the bathroom. Every time we took a shower, an extremely strong sewage smell filled the room. The bathroom fan did not work, and even opening the window made absolutely no difference. The smell was honestly disgusting and made showering incredibly unpleasant.

What made the situation even more disappointing was the complete lack of a proper solution after we reported the issue. When a guest reports a mold-like smell in the room and an intense sewage odor coming from the bathroom, you would expect the problem to at least be taken seriously and some effort made to resolve it.

The only positive thing I can say is that the exterior of the hotel is cute and gives a nice first impression. Unfortunately, our room looked and felt nothing like what was advertised in the photos on the hotel’s website.

Without exaggeration, this was the worst hotel room we have ever stayed in. The overall experience was extremely disappointing, and based on our stay, we would not recommend this hotel.

2026-09-09 • via Nuitee
P
Pascal • couple • ca
9
2026-09-08 • via Nuitee
J
jacques • couple • ca
9
2026-09-08 • via Nuitee
G
Grassi • solo_traveller • ca
7
2026-09-08 • via Nuitee
A
abdelilah • solo_traveller • ca
4
Pros:

Emplacement

Cons:

Pas confortable les lits et peti déjeuner décevant et chère

2026-09-07 • via Nuitee
D
Danielle • solo_traveller • ca
10
2026-09-07 • via Nuitee
A
Audrey • solo_traveller • ca
8
Pros:

Tranquille

Cons:

Spa et piscine à nettoyer

2026-09-07 • via Nuitee