Extended Stay America Suites - Orange County - Katella Ave

Hotels
•
Extended Stay America Suites
6.2 (802 reviews)
1635 West Katella Avenue , Orange , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness
Room Quality
Poor Amenities
Unhygienic conditions

Categories

Cleanliness
3.91
Cleanliness was a significant issue; numerous complaints about dirty carpets, rooms, and bathrooms.
Service
9.38
The front desk staff were noted to be very nice and helpful.
Location
9.42
Location was generally appreciated, being close to attractions like the Honda Center.
Room Quality
4.87
Many stated that rooms were outdated, with issues described such as bad smells and stains.
Amenities
5.9
Amenities were lacking; complaints about the absence of kitchen utensils and coffee supplies.
Value for Money
4.86
Overall value was questioned due to the unhygienic conditions and poor maintenance.
Food and Beverage
4.41
Food options were criticized, especially cleanliness issues related to breakfast items.
Overall Experience
6.88
The overall experience was mixed, with dissatisfaction primarily regarding cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:12

Property Description

Convenient Amenities
Rooms at Extended Stay America Orange County feature a kitchenette, seating area, flat-screen cable TV, and free Wi-Fi. Guests can enjoy free grab-and-go breakfast and access to an on-site launderette for convenience.

Housekeeping Services
The hotel offers weekly complimentary housekeeping services and the option for daily services for a fee. Guests can also easily exchange towels and linens at the front desk.

Nearby Attractions
Located within a short drive of Disney’s California Adventure, Disneyland, Knott’s Berry Farm, and John Wayne Airport, our hotel is the perfect choice for travelers seeking comfort and convenience.

Book your stay at Extended Stay America Orange County now to enjoy these fantastic amenities and attractions!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.2
Based on 802 reviews
Cleanliness: 3.91
Service: 9.38
Location: 9.42
Room Quality: 4.87
Amenities: 5.9
Value for Money: 4.86
Food and Beverage: 4.41
Overall Experience: 6.88
D
dljorozco • Couples
2
Worse stay ever
Pros:

My worse stay ever. The only good thing was the location. I booked it for 1 night for the concert and I couldn't bare to stay overnight so I drove back home instead. See pictures attached.

2026-06-06 • via Tripadvisor
J
jonathan • couple • us
10
2026-06-06 • via Nuitee
T
TETSUKO • extended_group • jp
7
2026-06-04 • via Nuitee
M
Michael • couple • us
10
It was good.
Pros:

It was nice

2026-05-29 • via Nuitee
A
Aaron • couple • us
1
This place is a dump.
Pros:

Nothing

Cons:

Everything

2026-05-28 • via Nuitee
S
Santiago • solo_traveller • us
10
Pros:

Very good

2026-05-27 • via Nuitee
D
Dominic • family_with_children • us
1
Awful
Pros:

Nothing

Cons:

Everything. The hotel was dirty, had a smell, dated, and had bugs

2026-05-25 • via Nuitee
J
Jacklyn • solo_traveller • us
1
DO NOT STAY
Pros:

The price. The front desk clerk was awesome. He understood our concerns and canceled the reservation.

Cons:

We didn't stay because the bathroom had cockroaches crawling on the shower curtain.

2026-05-25 • via Nuitee
V
Valeria • solo_traveller • us
7
2026-05-24 • via Nuitee
M
Mark • solo_traveller • us
9
2026-05-23 • via Nuitee
P
Pablo • solo_traveller • us
2
I was tired and I couldnt sleep comfortably because the sheets were dirty.
Pros:

the towels were dirty. The sheets were dirty.The T.V. remote did not work.

Cons:

I liked the location. Hidden and tucked away from the main street.

2026-05-22 • via Nuitee
C
Christina • solo_traveller • us
10
Pros:

The staff make you feel like home

Cons:

Alot of homeless people and drug uses that stay here

2026-05-21 • via Nuitee
J
Juanita • couple • us
1
2026-05-18 • via Nuitee
M
Melenie • couple • us
1
Very disappointed will never stay there again.
Pros:

The area was beautiful, but the room was a different story.

Cons:

It was very outdated.

2026-05-17 • via Nuitee
M
Moreno • couple • us
10
2026-05-16 • via Nuitee
M
McKay • solo_traveller • us
5
Cons:

No safety bars in the shower..... no paper towels in the kitchen area .... no trash can provided..... no room service to change the sheets during my stay.....the heat rash discharge had discolored the sheets and when someone entered the room I was told I couldnt extend because of the condition of the room...the bed sunk in the first time I sat on it and the indent never changed because the springs in the mattress were damaged leaving a hole that no matter how I tried to change position I always rolled into the hole

2026-05-16 • via Nuitee
J
Jasmine • family_with_children • us
7
Overall a good stay I’m happy there no homeless around for this good of a deal I thought I’d see lol
Pros:

What was good about it was that it is pet friendly & there is food places near by.

Cons:

Breakfast selection could be better. All they have muffins & blain granola bars. It’s not that good either lol. Also I noticed they could wipe the refrigerator & walls down better it looked dirty but still useful.

2026-05-13 • via Nuitee
T
theresa • couple • us
1
Never again will I book a stay at this location.
Pros:

I didn’t bother looking at the reviews, but wow huge mistake. Nothing good to say.

Cons:

Let’s start with dirty room. Dirty bed. Under sheets had debris. Dirty sink. Tub. Cake on doors. Rude staff.

2026-05-11 • via Nuitee
R
Rebecca • couple • us
2
I have never had an experience this bad at any hotel or motel stay.
Pros:

The area was not bad and the outer appearance was OK.

Cons:

The rooms were not ready. There were also many visible maintenance issues. The smell was not appealing. There were dishes and appliances in the hallway, and the Bare minimum with cleanliness was obvious.

2026-05-11 • via Nuitee
J
James • couple • us
4
Awful - don't stay here
Pros:

location in anaheim was good for sporting event attendance and restaurants are close by

Cons:

The bed was awful, lumpy and covered in plastic that was so loud every time I moved. All the furniture was old and banged up. The fridge was not level and shook when closed. The bathtub faucet was leaking, nobody cared when we told the front desk. The hallways smelled and people staying there let their dogs urinate at the front door of the hotel. Most disappointing experience ever.

2026-05-06 • via Nuitee