Holiday Inn Tacoma Mall by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9 (688 reviews)
8402 South Hosmer Street , Tacoma , US
+1 253-548-1212

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Value for money concerns
Inconsistent breakfast pricing

Categories

Cleanliness
7.89
Multiple reviews mentioned issues with cleanliness, including fruit flies and unclean floors.
Service
9.86
Staff received consistent praise, with mentions of helpfulness and professionalism.
Location
9.9
Convenient location near venues and restaurants noted positively.
Room Quality
9.85
Rooms were described as clean, comfortable, and secure.
Amenities
8.88
Amenities like the pool were appreciated, although some concerns about soundproofing were mentioned.
Value for Money
7.84
Concerns raised about discrepancies in the pricing for breakfast and value relative to overall experience.
Food and Beverage
8.89
Breakfast buffet was described as visually appealing but bland, affecting overall satisfaction.
Overall Experience
8.86
Generally positive experiences noted, but cleanliness and value concerns highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:44

Property Description

Luxurious and Convenient Location
Experience modern luxury at the Holiday Inn Hotel Tacoma Mall, conveniently situated just 2 miles from JBLM and the Tacoma Convention Center. With upscale amenities and a unique charm, our hotel is the perfect choice for your stay.

Onsite Restaurant and Meeting Space
Indulge in culinary delights at our Toast to Toast Restaurant and make use of our 8,500 sqft of flexible meeting space, ideal for all your business or event needs. Whether it's a delicious meal or a productive meeting, we have you covered.

Comfort and Entertainment
Relax in our spacious rooms equipped with 50 Inch LCD TVs, luxurious pillow top beds, and move-able desks. Take a dip in the large heated indoor pool, unwind in the spa, or enjoy a meal at our onsite restaurant with an outdoor heated patio. Your comfort and entertainment are our top priorities.

Book your stay at the Holiday Inn Hotel Tacoma Mall today and elevate your travel experience.

Important information:

Please note: If you are paying with cash, Holiday Inn - Tacoma Mall requires a cash deposit upon check-in to cover any incidental charges. The deposit will be returned at check-out upon room inspection.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SEA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 688 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.9
Room Quality: 9.85
Amenities: 8.88
Value for Money: 7.84
Food and Beverage: 8.89
Overall Experience: 8.86
M
Meranda • solo_traveller • us
7
Pros:

Ease of check in/out was nice. Staff was helpful.

Cons:

Our bathroom smelled like the person before us smoked heavily in the bathroom. Every time we turned on the bathroom fan it was very potent of cigarette smoke.

2026-09-15 • via Nuitee
B
Brian • couple • gb
8
2026-09-14 • via Nuitee
K
Khong • extended_group • us
9
2026-09-10 • via Nuitee
H
Hector • couple • us
9
It was a great experience
Pros:

Everything

Cons:

Nothing

2026-09-07 • via Nuitee
L
Linda • couple • us
10
Pros:

Great Staff and comfortable beds

2026-09-04 • via Nuitee
S
Sergio • solo_traveller • us
10
Pros:

Very pleasant stay & staff was kind and helpful. Grandchildren loved it. Thank you

Cons:

Very clean and beds were comfortable

2026-08-31 • via Nuitee
G
gomez • solo_traveller • us
10
2026-08-23 • via Nuitee
O
Odile • solo_traveller • fr
7
Pros:

Personnel sympathique et chambre confortable

Cons:

Beaucoup trop bruyant. Les fenêtres ne sont pas insonorisées et beaucoup de trafic au dehors

2026-08-18 • via Nuitee
J
Jonathan • couple • fr
9
2026-08-12 • via Nuitee
A
Anne • solo_traveller • us
10
Pros:

Very helpful staff. Went the extra mile to find private area for gathering at short notice.😍

2026-08-04 • via Nuitee
C
Curtis • solo_traveller • us
10
Pros:

Resturant open late at lobby level. Pool and hot tub excellant.

Cons:

Toliet to low suggest a higher toliet with extended bowl.

2026-08-04 • via Nuitee
C
Courtney • family_with_children • us
8
2026-07-24 • via Nuitee
L
Lenora • family_with_children • us
9
2026-07-22 • via Nuitee
S
S & T • solo_traveller • fr
9
Pros:

Hôtel très confortable et très bien tenu.
Très bon petit déjeuner et personnel très aimable.

Cons:

Mauvaise insonorisation.

2026-07-20 • via Nuitee
B
Bobbi • couple • us
3
Nice staff awful location
Pros:

We asked for a quiet room and he put us on ground floor by busy street with Harley’s making noise and facing a bar that made noise! There were internal rooms. Then a car blasted base so loud it vibrated my pillow so at 11:00 pm I went to reception and they said it was just the bar but I asked security guy to walk with me to parking lot and he told them to stop.

Cons:

Noisy traffic sketchy neighborhood

2026-07-17 • via Nuitee
B
Betty Jo • solo_traveller • us
10
Wonderful
Pros:

The facility was clean and comfortable

Cons:

N/A

2026-07-16 • via Nuitee
M
Matt • couple • ca
1
Unprofessional
Cons:

When we showed up to check in the front desk manager told us that our room had been canceled and couldn’t give us an accurate reason why. Booking never sent me a email saying our room was as canceled. In fact quite the opposite, I had two confirmation emails from booking literally this week about our hotel confirmation and stay. The manager told us the hotel was sold out and we had to frantically look for another hotel 45 min before an event we were supposed to go to. The manager took so long to look up what was going on and still had no clue what was going on with our hotel or why it was canceled. Unprofessional.

2026-07-12 • via Nuitee
Y
YANETH • family_with_children • co
10
Pros:

Limpieza y atención

2026-07-07 • via Nuitee
F
Felicia • couple • us
10
2026-07-01 • via Nuitee
L
László • solo_traveller • hu
8
2026-06-25 • via Nuitee