Fairfield Inn & Suites by Marriott Keene Downtown

Location was great

The receptionist who checked us in on Wednesday evening was outstanding!

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The location was nice downtown in local historic shopping district with limibut that was about all. We stayed one night visiting with family. Room 304 view roof top and walls. The beds were hard and uncomfortable well below Marriott standards. Very little sleep. Pillows flat and compressed. Headboards on wall were peeling. Shower rod was broken from the wall as if someone was swinging on bar. Shower had hot water but no pressure and rusty looking shower nozzle. AC unit in window ran on and off all night. Temp was only able to maintain 73 degrees. Towels were fresh. Front desk was not helpful when asking about shops and local store times. She knew nothing about the area. Very disappointed all around for the upscale price.

great breakfast options included with room

Location was great, parked the car and walked. It was nice to have breakfast each morning.

Front desk was fantastic, super nice, and told us the history of the town.

Staff, facilities all great. Bed was comfy.

Friendly, A+ Clean, comfortable, coffee in lobby 24/7

If you want to be in the center of things in Keene NH, the Fairfield Inn, Downtown is the place to be. Our room looked right out on the hustle and bustle of Main Street with shops and restaurant all just a stone's throw away. The room was spacious and clean and bathroom and linens were clean but there were a few nit-picky things. The one upholstered chair was a bit old and seemed to have some worn-out springs, the refrigerator was on high but didn't seem very cold and the AC/Heating unit was a little loud. Plus, the thermostat was not intuitive, so it took is a bit to figure it out. The lobby area was a bit cluttered with no real place to sit and read or chat. However, the breakfast room was bright and well-stocked with many options. You certainly didn't walk away hungry.

It was in a great location to many things in the area we were visiting. The breakfast was a nice touch.

Clean! Friendly! Attentive!

First, the service provided by Staci, front desk representative, and Keven, engineer, was always professional, courteous, and genuine. I gave a very low rating because of the condition of my room, numerous issues with the housekeepers, general manager, and the breakfast attendant.

This property falls far below Marriott standards, and I second many of the reviews regarding cleanliness and overall condition of the property. The towels were dingy, hard, and raggedy and despite bringing this to the attention of the GM, I continued to receive them for my daily refresh. This place is more like a low budget motel masquerading as a venerated Marriott hotel known for high standards. The breakfast attendant is unprofessional and rude. Her tip jar only has $1 and that’s because she left it. My biggest tip is for her, is for her to learn basic customer service skills!

The GM ignored my concerns and only responded after almost a week, and me sending another email describing the rude and unprofessional behavior of the breakfast attendant. It’s no surprise to me that some of her staff lack basic customer service skills because it was evident in her lack of urgency and response to my concerns. The “light refresh” might be why the rooms are in need of a deep clean! Requesting housekeeping was always met with resistance and that’s completely unacceptable given people are paying and expecting such a basic service. Housekeeping staff are passive aggressive, and, in need of training on how to properly clean rooms.

I’ve stayed at Marriott properties in the US and abroad, and this ranks as one of the worst. I would not recommend this property unless major renovations were completed and staff, and management, are fully trained on how to deliver customer service that is the standard, and expectation, of a Marriott property.

Also, the parking situation is concerning and as a woman, traveling alone, I have felt uncomfortable due to people hanging out in the stairwell of the parking garage. My workday started before sunrise and there were at least three times I encountered someone hanging out in the stairwell. Be safe.