Laguna Inn and Suites

Hotels
8 (570 reviews)
28742 Camino Capistrano , San Juan Capistrano , us
+1 949-347-8520

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good value for price
Cons:
Noise from freeways
Some facilities are outdated
Safety concerns regarding check-in process

Categories

Cleanliness
7.96
Room cleanliness was highlighted positively, but some reviews noted issues relating to older facilities.
Service
8.43
Staff provided warm hospitality and were accommodating, enhancing the overall experience.
Location
7.47
Though some concerns were raised about safety and distance from downtown, the area offers good transit access.
Room Quality
7.92
Rooms are generally comfortable and adequately equipped, with some noted concerns about noise.
Amenities
7.95
Amenities were generally well-received, with specific praises for newer improvements.
Value for Money
8.41
Overall perceived as good value for the price, especially in relation to the comfort offered.
Food and Beverage
7.96
No specific mentions were found regarding food and beverage options.
Overall Experience
7.93
Mixed feelings due to some negative experiences, but generally favorable sentiments for budget stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:34

Property Description

Convenient Location
Situated off I-5, neighboring Saddleback College, and just 3.3 miles from downtown San Juan Capistrano, our hotel offers easy access to key attractions.

Comfortable Accommodations
Our rooms boast ample space, complimentary WiFi, a microwave, refrigerator, cable TV, and a work desk, ensuring a pleasant stay for all guests.

Convenient Amenities
Guests can take advantage of our laundry facilities, free on-site parking, and proximity to Mission San Juan Capistrano Historical Landmark, Museum, and Arroyo Trabuco Golf Club.

Book your stay at America’s Best Value Laguna Inn and Suites for a memorable and hassle-free experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 570 reviews
Cleanliness: 7.96
Service: 8.43
Location: 7.47
Room Quality: 7.92
Amenities: 7.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 7.93
E
Espinoza • solo_traveller • us
10
2026-07-24 • via Nuitee
B
Bryan • couple • us
1
Stains on the toilet seat, strands of long black hair everywhere, in the bed bathroom floor walls
Pros:

Location

Cons:

Dirty

2026-07-23 • via Nuitee
T
Tesia • extended_group • us
1
Worst hotel of my life and staff members
Pros:

There was nothing that was great that I enjoyed at all.

Cons:

This location was ghetto and it was under a freeway underpass. In addition, it was right next to two fast food joints, Popeyes and In n Out, so the line was extremely long and blocked traffic getting into the hotel. The staff was completely rude and one of the other staff members threatened to cancel my reservation when they couldn't complete a simple task of adding in a person that would be checking in earlier to my booking. Even when booking through third party integrations, I have been able to call the hotel and add a person to the reservation for earlier check in. It is also extremely disrespectful, because the lady on the phone completed used that as an ultimatum to hold hostage the reservation. The place had stains on the bedsheet as well. In addition, they have weird rules in the front lobby, stating that you must be accompanied in the room with a boyfriend or spouse, or some partner like. Maybe they had issues with some type of booking service here because they had outlandish rules marked in the front lobby as if there was a insinuation to an issue they have had at this motel rundown establishment. Also no parking and we had to park on the street even though on their website and other sites it said that parking is free. A lying establishment.

2026-07-20 • via Nuitee
A
Angel • couple • us
6
Pros:

I liked the late check in availability

Cons:

The room didn’t smell good, needed some repairs and there where two roaches in the tub

2026-07-18 • via Nuitee
K
Kim • couple • us
8
2026-07-14 • via Nuitee
R
RALPH • solo_traveller • us
8
Good value, nice staff and clean. Be prepared for street noise.
Pros:

Cleanliness, parking, convenience, value

Cons:

Highway noise at night

2026-07-13 • via Nuitee
A
Aida • solo_traveller • us
6
Pleasant staff, it met my expectation but a bit pricey for a weekend considering the location.
Pros:

I had a coffee, the room and bathroom was good and clean. Inn & Out next door is a plus. Just need an extra double lock for security feeling while asleep.

Cons:

Better bed maybe.

2026-07-13 • via Nuitee
M
Michael • couple • us
10
Pros:

Ok

2026-07-07 • via Nuitee
G
Glen • solo_traveller • us
7
Room was fine, but it is sandwiched between two freeways and train tracks so expect some noise
Pros:

Room and price were good.

Cons:

Noise from freeway and trains

2026-07-01 • via Nuitee
S
Spindola • solo_traveller • us
10
2026-06-30 • via Nuitee
I
Iverson • solo_traveller • us
10
Laguna Inn San Juan Capis.
Pros:

Great location, close to everything we planned to visit!

Cons:

They needed another suitcase caddy.

2026-06-30 • via Nuitee
S
Stefanie • solo_traveller • us
10
2026-06-29 • via Nuitee
L
Lisa • solo_traveller • au
7
Budget accommodation, comfortable rooms & great staff!
Pros:

It’s budget accommodation & was comfortable. The staff were great, very accommodating & friendly!

Cons:

Noise from surrounding freeways.

2026-06-29 • via Nuitee
P
Peter • solo_traveller • us
6
Pros:

Super convenient, nice rooms, good staff, clean and well kept

Cons:

Unfortunately it sits next to 2 freeway and train tracks so it's very noisy. Train is loud and woke me up but slept through second night with sleeping pill

2026-06-25 • via Nuitee
M
Martinez • solo_traveller • us
10
2026-06-25 • via Nuitee
D
David • couple • us
10
Staff was extremely friendly
2026-06-22 • via Nuitee
T
Timur • couple • us
10
2026-06-19 • via Nuitee
J
Joves • solo_traveller • us
10
Pros:

I was able to check in late no problem as I had to wotk late and got a great suite.

2026-06-15 • via Nuitee
J
Juan • couple • us
8
2026-06-15 • via Nuitee
V
Virgil • solo_traveller • us
8
2026-06-15 • via Nuitee