Mercure Belo Horizonte Vila Da Serra Hotel

Hotels
•
Accor
8.2 (114 reviews)
Alameda da Serra, 405 - Vila da Serra, Nova Lima, MG, 34000-000 , Nova Lima , BR
55-31-3079-4100

listing image 1
Show all photos
Pets allowed

Facilities

Meeting rooms
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Attentive staff
Good location
Cons:
Small bathroom
Shower pressure issues
Key card failures

Categories

Cleanliness
7.73
Bathroom was mentioned as small and not well-designed, which affects cleanliness rating.
Service
8.7
Hotel staff was attentive and resolved issues raised by guests.
Location
9.24
Hotel is well-located as mentioned positively in one review.
Room Quality
7.19
Reports of small bathroom and issues with room amenities lowered the score.
Amenities
7.22
Issues with shower and lack of remote for TV indicate poor amenities.
Value for Money
8.68
Resolved booking issue suggests perceived value for money despite some issues.
Food and Beverage
8.43
No specific mention, assumed standard quality for this hotel tier.
Overall Experience
8.4
Positive experiences noted, leading to a satisfactory overall experience despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:32

Property Description

Welcome to Mercure Belo Horizonte Vila Da Serra Hotel, your ultimate getaway in Nova Lima!

Recreational Amenities
Dive into relaxation with our outdoor pool or unwind in the sauna. Our 24-hour fitness center ensures you can maintain your workout routine while enjoying your stay.

Cuisine to Savor
Indulge in delightful meals at our buffet restaurant, Monte Belo, featuring a cozy bar/lounge. Enjoy a hearty buffet breakfast to kickstart your day, available on weekends to suit your schedule.

Business Ready
Planning an event? Our versatile conference space spans 1442 square feet, offering the perfect setting for meetings and banquets. Plus, enjoy convenience with a 24-hour business center and reliable complimentary internet access.

Book your stay at Mercure Belo Horizonte Vila Da Serra Hotel today and experience the perfect blend of comfort and convenience!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PLU

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 114 reviews
Cleanliness: 7.73
Service: 8.7
Location: 9.24
Room Quality: 7.19
Amenities: 7.22
Value for Money: 8.68
Food and Beverage: 8.43
Overall Experience: 8.4
M
Manuela • solo_traveller • br
9
Bom custo-benefício
Pros:

Conforto do quarto e localização

Cons:

Achei o corredor muito exposto, se alguém estiver com criança se torna perigoso.

2026-06-24 • via Nuitee
W
Wellington • couple • br
10
2026-06-20 • via Nuitee
M
Marielle • couple • br
9
2026-06-19 • via Nuitee
V
Valter • couple • br
6
O Hotel é ótimo, mas o atendimento muito ruim e a limpeza um vexame
Pros:

A limpeza é super superficial, uma vergonha

Cons:

Da limpeza e falta de atenção dos funcionários

2026-06-19 • via Nuitee
A
Adaltom • solo_traveller • br
6
Cons:

Fiquei em um quarto que as 6:00 da manhã ligou um gerador do lado do quarto, pedi para mudar de quarto , fui atendido, mas foi desconfortável.

2026-06-16 • via Nuitee
R
Rodrigo Trevenzolli • solo_traveller • br
8
2026-06-15 • via Nuitee
R
Régis Vieira • couple • br
8
2026-06-15 • via Nuitee
A
Ariane • couple • br
10
2026-06-15 • via Nuitee
R
Rouver • couple • br
8
2026-06-09 • via Nuitee
F
Federico • couple • br
9
Pros:

Quarto muito amplo, cama confortável

Cons:

Box do chuveiro bem apertado

2026-06-08 • via Nuitee
R
Raquel • solo_traveller • br
10
2026-06-07 • via Nuitee
A
Antônio • solo_traveller • br
8
estadia foi boa , menos o tamanho do banheiro, muito pequeno em relação ao apto, não condiz com
Pros:

muito bom

Cons:

do tamanho do banheiro, desproporcional pelo tamanho do apto

2026-06-07 • via Nuitee
P
Prates • solo_traveller • br
10
Pros:

Quarto muito confortável, café da manhã excelente, funcionários muito prestativos foi uma experiência incrível

2026-06-05 • via Nuitee
G
Gisele • couple • br
10
Muito bacana
Pros:

Limpeza e beleza

Cons:

Limpeza e beleza

2026-06-04 • via Nuitee
G
Gisele • couple • br
10
Achei otimo pela localização que eu precisava
Pros:

Limpeza e beleza

2026-06-04 • via Nuitee
A
Aline • solo_traveller • br
10
Pros:

Conforto

Cons:

Chuveiro caindo pouca agua

2026-06-04 • via Nuitee
L
Lucas • solo_traveller • br
10
2026-06-01 • via Nuitee
M
Murilo • couple • br
6
Estadia razoável. Esperava mais pelo custo.
Pros:

Localização e tamanho do quarto.

Cons:

Banheiro muito pequeno e de pouca acessibilidade .

2026-06-01 • via Nuitee
S
Samuel • couple • br
10
2026-05-31 • via Nuitee
A
Alfonso • solo_traveller • br
10
Otima
Pros:

Restaurante muito bom

Cons:

gostei tudo

2026-05-30 • via Nuitee