First Hotel Planetstaden

Hotels
•
First Hotels
7.9 (4118 reviews)
Dalbyvägen 38 , Lund , se

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location and service
Nice spa facilities
Cons:
Issues with cleanliness
Food quality inconsistencies
Service shortcomings during busy times

Categories

Cleanliness
6.65
Room not cleaned properly, used coffee cup not changed during cleaning, used dishes not removed.
Service
8.65
Specific sentiment from text indicates staff were friendly and helpful despite some service issues.
Location
8.65
The location is reported to be very good, within walking distance to the center.
Room Quality
8.15
Spacious room with some amenities, but cleanliness was an issue.
Amenities
8.15
Good spa and recreational facilities, though additional charges apply for certain amenities.
Value for Money
7.65
Generally good value, though some items in the food offerings felt dry or old.
Food and Beverage
7.15
Mixed reviews; some enjoyed the buffet, while others found it lacking in freshness.
Overall Experience
8.15
Overall pleasant experience with some issues that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:34

Property Description

Luxurious SPA for relaxation and wellness
Rejuvenate with a pampering session at our luxurious SPA, an ideal retreat after a day of exploration in Lund.

Delicious dining options
Indulge in a variety of culinary delights at our on-site restaurant, offering Italian-inspired dishes and mouthwatering burgers prepared with love.

Complimentary amenities for guests
Enjoy complimentary use of our sauna and billiard table, along with helpful recommendations from our friendly staff for activities and dining options in the area.

Book now to experience a blend of comfort and convenience at First Hotel Planetstaden.

Important information:

Please note the age of the children in the Special Requests box when booking.

Please note that entrance to the spa is at a surcharge. Children are allowed each day until 18.00 in the spa. After 18.00 the minimum age is 18.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MMX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for SEK 300 per person per night when using an existing bed.
    Children up to and including 12 years old stay for SEK 300 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 4118 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 8.15
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 7.15
Overall Experience: 8.15
M
Michael • couple • dk
6
Pros:

Nice staff

Cons:

Room was dirty, and the heater control did not work, so heat was full on all the time

2026-05-30 • via Nuitee
P
Patricia • family_with_children • se
6
Pros:

Fanns pentry på rummet. Dock inget porslin/glas/grytor/bestick. Hade mat med att laga men det gick alltså inte. Fick dricka vin ur tandborstmugg. Spaet var dock trevligt och familjevänligt

2026-05-30 • via Nuitee
J
Jean Pierre • couple • fr
10
Superbe escale dans un superbe hôtel et cadre magnifique
Pros:

Tout est parfait, exceptionnel que ce soit les chambres , le restaurant, le petit déjeuner et le cadre champêtre

Cons:

J’ai beau chercher… rien a déclarer

2026-05-29 • via Nuitee
A
Anders • solo_traveller • se
9
Pros:

Läget

Cons:

Frukosten och en mycket smal säng.

2026-05-29 • via Nuitee
E
Emanuela • solo_traveller • it
6
Pros:

Colazione

Cons:

Pulizia

2026-05-28 • via Nuitee
I
Ingrid • solo_traveller • se
5
2026-05-28 • via Nuitee
D
Damiano • solo_traveller • it
9
Bell'hotel
Pros:

Camera molto spaziosa e comoda.
Colazione abbondante e molto buona
Staff gentile

Cons:

-

2026-05-28 • via Nuitee
S
Selma • solo_traveller • se
10
2026-05-28 • via Nuitee
A
Anna • solo_traveller • se
4
Slitet och inte värt priset
Pros:

Frukosten på helgen hade bra variation

Cons:

Rummet som vi bokade var Superior Double. Det var en besvikelse att komma in i rummet då det var väldigt slitet och en illaluktande lukt slog emot oss när vi öppnade dörren.

Vi kom sent och blev tråkigt bemötta, ingen vidare introduktion till hotellet. Vi kände oss inte omhändertagna och välkomna.

Frukosten på fredagen var trött och tråkig. Hit kommer vi inte igen.

Bilderna på rummen stämmer inte överens med verkligheten, inte prisvärt!

2026-05-28 • via Nuitee
K
Kent • couple • se
5
Mycket trevliga o hjälpsamma tjejer i receptionen! Frukosten helt ok
Pros:

Läget

Cons:

Parkeringen borde varit gratis . Kvällsmaten var dålig, bedrövlig , ny kock med passion behövs. Sängarna för mjuka . Städningen lite dåligt gjord .

2026-05-27 • via Nuitee
S
Sinan • solo_traveller • se
9
2026-05-27 • via Nuitee
A
Alyia • solo_traveller • fr
10
Pros:

Large choix au petit déjeuner avec un personnel chaleureux et souriant

2026-05-27 • via Nuitee
D
Dorte • couple • dk
7
2026-05-26 • via Nuitee
A
Allan • couple • dk
6
2026-05-26 • via Nuitee
V
Vivica Sophia • solo_traveller • de
1
Hotel refused to honor the booked price and left me stranded looking for alternative accommodation.
Cons:

When I arrived and wanted to check in, I was told there would have been a mistake with the prize on booking, and they "couldn't" give me the room for that cheap amount. I was told to cancel the reservation and make a new one via their platform, but they would give me a discount of 50%, with which I would still have to pay double the amount listed on booking.
Also, the first thing I was told: "We tried to reach you" - well, I got an email in the morning on that day, which I couldn't see since I was obviously already traveling. I was wondering, why I didn't receive a SMS. And also why not a few days earlier in advance, so I would not waste my only day I've had in Lund by walking all the way to your hotel for nothing and then searching for and walking to another accommodation.
Booking denied that the mistake was theirs, as claimed by the hotel staff, but refunded the money straight away (after I reached out for them, since the refund didn't happen automatically as I was told). If the hotel values its customers in the slightest, it wouldn’t have shifted the blame onto others (me, because I was supposedly unreachable, or Booking, which supposedly quoted the wrong amount). Ultimately, I was the one who suffered as a customer, even though I hadn’t made any mistake - the hotel staff couldn’t have cared less. I don’t see charging double the price as a gesture of goodwill, any more than I do see the risk that the hotel might have gone bankrupt because of the "wrong price" it quoted (once?). Good customer service looks different.

2026-05-25 • via Nuitee
E
Erika • couple • de
5
Etwas enttäuschend.
Pros:

Das Zimmer zur Hofseite war ruhig, aber leider ohne Balkon.

Cons:

Die 2 Sessel sind für kleine Menschen wie mich nicht geeignet, weil die Sitzfläche zu lang und zu tief war. Beim Frühstück konnte man die Brötchen kaum durchschneiden, weil sie zu zäh waren. Allgemein war die "Halbpension " sehr dürftig.

2026-05-25 • via Nuitee
M
Mette • couple • dk
8
Et udmærket hotel i en dejlig by.
Pros:

God beliggenhed i forhold til motorvej og centrum. Dejligt med køleskab, elkedel og køkkenvask.

Cons:

Sengen var meget blød.

2026-05-25 • via Nuitee
S
Samuel Tobias Roland • family_with_children • dk
6
2026-05-24 • via Nuitee
F
Franco • solo_traveller • se
10
2026-05-24 • via Nuitee
J
Jonsson • couple • se
8
Pros:

Personalen
Frukosten
Välstädat

2026-05-23 • via Nuitee