Pillar and Post Inn & Spa

Hotels
8.5 (757 reviews)
48 John Street , Niagara-on-the-Lake , ca

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Hot springs
Cozy atmosphere
Cons:
Dusty rooms
Inconvenient stair access
Mixed food quality

Categories

Cleanliness
6.58
Several mentions of dust, ants, and the need for a room makeover.
Service
9.55
Staff consistently noted as friendly and accommodating.
Location
9.09
Conveniently located with a good atmosphere.
Room Quality
8.04
Some positive comments, but issues with stair access and mention of old rooms.
Amenities
9.07
Hot springs and spa received positive feedback.
Value for Money
9.03
General satisfaction with price to service ratio.
Food and Beverage
7.58
Food quality had mixed reviews; some enjoyable, some not.
Overall Experience
9.05
Many guests enjoyed their stay despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:28

Property Description

Luxurious Accommodations
Experience the ultimate comfort at Pillar and Post Inn & Spa with spacious rooms featuring flat-screen TVs, cozy seating areas, and some with spa baths and fireplaces.

Gourmet Dining
Indulge in exquisite dining options at The Cannery Restaurant and Vintages Wine Bar and Lounge. Enjoy delicious meals in a sophisticated ambiance or unwind at the poolside patio for a delightful culinary experience.

Relaxation and Wellness
Immerse yourself in relaxation at the 100 Fountain Spa with indoor saltwater pool, sauna, hot springs pool, and a fully-equipped gym. Take advantage of the complimentary daily resort activities and rejuvenate your mind and body.

Book now to elevate your stay at this Niagara on the Lake gem!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please note that the maximum number of rooms that can be booked under 1 credit card is 3 rooms. Every room after the third will be charged room and tax for the entire stay at time of booking to the credit card provided.
- In-room WiFi.
- On-site parking.
- A shuttle service shuttle to destinations within the old town of Niagara-on-the-Lake (limited distance).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 757 reviews
Cleanliness: 6.58
Service: 9.55
Location: 9.09
Room Quality: 8.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 7.58
Overall Experience: 9.05
A
Agnes • couple • ca
9
Pros:

A drink in the bar.
A great breakfast

Cons:

Didn't stay long enough

2026-05-23 • via Nuitee
G
Greg • family_with_children • ca
10
2026-05-22 • via Nuitee
K
Kevin • couple • ca
9
2026-05-22 • via Nuitee
D
Davis • couple • ca
9
2026-05-21 • via Nuitee
T
Tanesha • extended_group • ca
8
Pros:

Breakfast had a great selection, the pools looked amazing although we didnt have time to swim

Cons:

I would say the rooms could be updated a little more especially for the money. I think renovations would help thay situation

2026-05-21 • via Nuitee
W
William • couple • us
8
Good, not great.
Pros:

It was a nice stay, not a great stay for the price. Staff was fine not super welcoming.

Cons:

Hard to put into words… not our vibe, I guess.

2026-05-21 • via Nuitee
G
Gupta • extended_group • ca
10
2026-05-19 • via Nuitee
C
Constantin M. • family_with_children • ca
10
Very nice, would visit again.
Pros:

Nice and quiet location, beautiful garden outiside, 10 min walk to the "downtown". Kids had a blast in the pool.

2026-05-19 • via Nuitee
S
Stephanie • couple • ca
10
2026-05-19 • via Nuitee
P
Paul • family_with_children • ca
9
Excellent family getaway
Pros:

The overall vibe.
The gardens across the property.

Cons:

The rooms were not too insulated, so you could hear a bit the neighbours or outside. But not a bug issue

2026-05-19 • via Nuitee
M
Michael • couple • ca
8
2026-05-19 • via Nuitee
J
James • solo_traveller • us
10
2026-05-15 • via Nuitee
L
Lynn • couple • ca
7
2026-05-12 • via Nuitee
K
Karen • solo_traveller • us
7
pros & cons
Pros:

Amenities!

Cons:

Room location questionable. Loud noise throughout the night prevented a peaceful rest - sounded like an industrial drier running. This was mentioned to staff at checkout. Otherwise, decent room. The shower had great water pressure.

2026-05-12 • via Nuitee
K
Kinney • solo_traveller • ca
10
2026-05-10 • via Nuitee
H
Harrison • couple • ca
8
2026-05-07 • via Nuitee
K
Karen • extended_group • us
8
Pros:

spa

2026-04-28 • via Nuitee
I
Ida • extended_group • ca
6
Pros:

Decent

Cons:

Room was run down. Not superior quality as per price. Air didn’t work. Warm

2026-04-28 • via Nuitee
S
Shannon • family_with_children • us
9
Excellent experience, would stay here again.
Pros:

Excellent service; the staff was so kind to my daughter. Friendly, professional, and accommodating. Lovely facilities. We really enjoyed the indoor pool!
.

2026-04-28 • via Nuitee
L
Linda • couple • ca
10
It was our 30th Wedding anniversary weekend and it will now become an anniversary tradition!
Pros:

The “Hot Springs” was amazing. Especially when it was snowing while we were out there.

2026-04-26 • via Nuitee