Pillar and Post Inn & Spa

Hotels
8.5 (798 reviews)
48 John Street , Niagara-on-the-Lake , ca

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Hot springs
Cozy atmosphere
Cons:
Dusty rooms
Inconvenient stair access
Mixed food quality

Categories

Cleanliness
6.58
Several mentions of dust, ants, and the need for a room makeover.
Service
9.55
Staff consistently noted as friendly and accommodating.
Location
9.09
Conveniently located with a good atmosphere.
Room Quality
8.04
Some positive comments, but issues with stair access and mention of old rooms.
Amenities
9.07
Hot springs and spa received positive feedback.
Value for Money
9.03
General satisfaction with price to service ratio.
Food and Beverage
7.58
Food quality had mixed reviews; some enjoyable, some not.
Overall Experience
9.05
Many guests enjoyed their stay despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:28

Property Description

Luxurious Accommodations
Experience the ultimate comfort at Pillar and Post Inn & Spa with spacious rooms featuring flat-screen TVs, cozy seating areas, and some with spa baths and fireplaces.

Gourmet Dining
Indulge in exquisite dining options at The Cannery Restaurant and Vintages Wine Bar and Lounge. Enjoy delicious meals in a sophisticated ambiance or unwind at the poolside patio for a delightful culinary experience.

Relaxation and Wellness
Immerse yourself in relaxation at the 100 Fountain Spa with indoor saltwater pool, sauna, hot springs pool, and a fully-equipped gym. Take advantage of the complimentary daily resort activities and rejuvenate your mind and body.

Book now to elevate your stay at this Niagara on the Lake gem!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please note that the maximum number of rooms that can be booked under 1 credit card is 3 rooms. Every room after the third will be charged room and tax for the entire stay at time of booking to the credit card provided.
- In-room WiFi.
- On-site parking.
- A shuttle service shuttle to destinations within the old town of Niagara-on-the-Lake (limited distance).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 798 reviews
Cleanliness: 6.58
Service: 9.55
Location: 9.09
Room Quality: 8.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 7.58
Overall Experience: 9.05
P
PATRICIA • solo_traveller • us
10
Delightfully comforting
Pros:

Rooms were clean , though the 1st floor limited open window accessibility. I should have asked to be on the 2nd floor for privacy.

Cons:

1st floor lack of privacy. My room faced the flower garden and there was no privacy.

2026-07-23 • via Nuitee
C
Carol • solo_traveller • ca
9
2026-07-23 • via Nuitee
C
Cormier • family_with_children • gb
10
2026-07-23 • via Nuitee
A
afsaneh • family_with_children • ca
8
Vintage Vibe
Pros:

The hotel is just a 15-minute walk from the picturesque Queen Street, surrounded by stunning scenery. In front of the hotel, there is a lovely garden that guests can explore. The hotel features an outdoor pool with a bar that serves refreshments to those lounging by the pool. The backyard is well-maintained and inviting. We enjoyed breakfast at the hotel, and the dining area had a charming vintage ambiance, accompanied by a delightful breakfast selection.

Cons:

The rooms need to be renovated.

2026-07-22 • via Nuitee
K
K • extended_group • us
9
Beautiful hotel in a beautiful area!
Pros:

The hotel is very pretty and quaint feeling. The location is good for proximity to main town area. The grounds are absolutely gorgeous! Flowers and plants and a beautiful park across the street. There is an indoor and outdoor pool and hot tub. Bed was comfortable and the room was clean.

Cons:

The rooms are nice but are starting to show some wear. For the price of the room they should touch up the paint.

2026-07-22 • via Nuitee
J
Judith • couple • us
7
2026-07-21 • via Nuitee
M
Martin • couple • ca
5
The price was very high for a room that was supposed to be 5 stars and was not.
Pros:

The turn down service was great and the roses too. The pools were nice. The lounge was great and the staff were amazing. The shuttle and driver were very good. The air conditioner was replaced and our room was cleaned thoroughly for us in the morning.

Cons:

We did not like that our room had a very loud air conditioning unit that kept us up most of the night. One of the beds had black stains on the sheets and stains on the bed skirt. My wife also had some sort of bug or spider crawl on her in the middle of the night, which did not help with the lack of sleep issue. It was our wedding anniversary the next day and we were like zombies for most of the day, due to lack of sleep. The credit given to us for the inconvenience's was definitely not sufficient enough in my opinion.

2026-07-20 • via Nuitee
D
Dagmar • extended_group • gb
8
Its always lovely
Pros:

I didn’t have breakfast/yummy Irish coffee
I like authentic look and layback attitude
Feeling the hospitality from the way back past

Cons:

Hmmm not sure about any dislikes

2026-07-18 • via Nuitee
J
Jeffrey • solo_traveller • us
8
2026-07-18 • via Nuitee
D
Darlene • solo_traveller • us
8
Everyone who worked there we’re friendly and helpful and went out of their way to make our stay good. We had two little
2026-07-14 • via Nuitee
S
Shelly • family_with_children • ca
7
2026-07-13 • via Nuitee
C
Colleen • couple • ca
10
2026-07-11 • via Nuitee
J
Jennifer • family_with_children • us
10
The resort was excellent and would stay again.
Pros:

The gardens were absolutely gorgeous I had no idea they would be so wonderful. Ruth from transportation was wonderful and very knowledgeable about the area. Front desk staff was also excellent.

Cons:

Some random loud person was knocking on our door in the middle of the night.

2026-07-11 • via Nuitee
J
Janjughazyan • family_with_children • ca
10
2026-07-10 • via Nuitee
L
Lucas • solo_traveller • ca
8
Pros:

Great location and lots of amenities. Room was nice and spacious. Staff were helpful and always friendly.

Cons:

Bed wasn't the most comfortable.

2026-07-10 • via Nuitee
D
Donald • couple • ca
9
Pleasant and good.
Pros:

We didn't make use of any of the facilities other than the room and lounges for dinner and breakfast, both of which were good. The dinner lounge carried the distinct odour of bleach which was rather unpleasant. Changing tables/places helped the matter considerably. This is not a complaint, I am aware that cleanliness is a must.

Cons:

See above.

2026-07-10 • via Nuitee
J
Jean Francois • couple • ca
10
2026-07-10 • via Nuitee
C
Christine • family_with_children • us
10
Highly recommend the hotel. We will definitely stay there again.
Pros:

Room was beautiful and the beds very comfortable. A rose was put on my pillar. Just extra care and service by the staff.

2026-07-09 • via Nuitee
E
Elaine • couple • us
10
Pros:

Did not have breakfast. Spa was friendly

2026-07-09 • via Nuitee
S
Sarah • couple • us
8
2026-07-07 • via Nuitee