Pillar and Post Inn & Spa

Hotels
8.5 (779 reviews)
48 John Street , Niagara-on-the-Lake , ca

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Hot springs
Cozy atmosphere
Cons:
Dusty rooms
Inconvenient stair access
Mixed food quality

Categories

Cleanliness
6.58
Several mentions of dust, ants, and the need for a room makeover.
Service
9.55
Staff consistently noted as friendly and accommodating.
Location
9.09
Conveniently located with a good atmosphere.
Room Quality
8.04
Some positive comments, but issues with stair access and mention of old rooms.
Amenities
9.07
Hot springs and spa received positive feedback.
Value for Money
9.03
General satisfaction with price to service ratio.
Food and Beverage
7.58
Food quality had mixed reviews; some enjoyable, some not.
Overall Experience
9.05
Many guests enjoyed their stay despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:28

Property Description

Luxurious Accommodations
Experience the ultimate comfort at Pillar and Post Inn & Spa with spacious rooms featuring flat-screen TVs, cozy seating areas, and some with spa baths and fireplaces.

Gourmet Dining
Indulge in exquisite dining options at The Cannery Restaurant and Vintages Wine Bar and Lounge. Enjoy delicious meals in a sophisticated ambiance or unwind at the poolside patio for a delightful culinary experience.

Relaxation and Wellness
Immerse yourself in relaxation at the 100 Fountain Spa with indoor saltwater pool, sauna, hot springs pool, and a fully-equipped gym. Take advantage of the complimentary daily resort activities and rejuvenate your mind and body.

Book now to elevate your stay at this Niagara on the Lake gem!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please note that the maximum number of rooms that can be booked under 1 credit card is 3 rooms. Every room after the third will be charged room and tax for the entire stay at time of booking to the credit card provided.
- In-room WiFi.
- On-site parking.
- A shuttle service shuttle to destinations within the old town of Niagara-on-the-Lake (limited distance).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 779 reviews
Cleanliness: 6.58
Service: 9.55
Location: 9.09
Room Quality: 8.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 7.58
Overall Experience: 9.05
V
Virginia • couple • us
8
In general we had a nice time and would consider staying here again, hopefully the pool loungers and room situation wil
Pros:

Very rustic and quaint. The staff was very friendly and accommodating. The pool staff and housekeeping were exceptional- Thank you so much Amy for the refreshing drinks poolside on a scorching hot day 😎

Cons:

The building in general definitely needs updating and renovation. Our room, which was in the unattached building 100s section had a musty scent, probably due to the age of the building, which was bothersome. Doors should have Security going in and out of our building, especially at night, it was just open access to our hallways, room key sensors to enter the building should be considered. The pool itself was mediocre. Although the pool staff was wonderful there were not enough
loungers to accommodate hotel guests. Allowing day passes during busiest times for non hotel guests may help avoid this situation. The water cleanliness could be better maintained as far as cleanliness because of the amount of people in and out of the pool as well.

2026-07-03 • via Nuitee
B
Brenda • couple • ca
10
2026-07-03 • via Nuitee
J
Jeannine • family_with_children • us
8
Cons:

Room smelled a little musty? mildew? The property is wonderful.

2026-06-30 • via Nuitee
A
Allyson • couple • us
9
2026-06-29 • via Nuitee
A
Attard • family_with_children • ca
10
Perfect family getaway!
Pros:

Pool, and location

Cons:

Nothing

2026-06-28 • via Nuitee
E
Eva Or • extended_group • hk
8
Great place for a weekend get away.
Pros:

Pool and Spa: They have both indoor and outdoor pool. The indoor pool setup like a greenroom which also have enough natural light coming in. Combine with Sauna and hot spring. It's an amazing relaxation experience. The only problem is you can only use the facility until 12pm while the checkout is 11am. The timing is slightly off.

Cons:

The restaurant quality for the price I would expect better food.

2026-06-25 • via Nuitee
R
Reed • solo_traveller • ca
10
I'll come back.
Pros:

The facitlities are beaituful. The garden area ascross the street is super cute. Pool and lounge area, clean, well kept.

Cons:

nothing to be honest, it was a wonderful stay.

2026-06-23 • via Nuitee
M
marion • extended_group • ca
10
Pros:

restaurant au bord de la piscine
chambre spacieuse
jolie piscine intérieure
personnel accueillant

2026-06-22 • via Nuitee
T
Tom • couple • us
9
2026-06-20 • via Nuitee
Y
Yixiao • solo_traveller • us
8
2026-06-18 • via Nuitee
N
Noelle • family_with_children • ca
4
Overrated and extremelty dated hotel-disappointing experience overall and poor value for the money.
Pros:

1. Luggage taken to our rooms by a porter with a luggage cart upon arrival.
2. Lovely experience with our very friendly and helpful waiter in the "Vintages" wine bar for an after-theatre meal.
3. Bathrooms and bedding were clean.

Cons:

I sincerely don't like to complain, but I hope an honest review will help other guests make a decision about a stay here:
1. Front desk staff extremely frazzled at 3 p.m. check-in. Arrived 20 minutes early and expected a wait; told to expect a text when our rooms were ready, but none came. Went to the front desk at 3:10 p.m. to ask if the room was ready yet; the irritated attendant snapped "It's too busy! Too many people checked in early!" This is a LUXURY hotel in a PRIME tourist town. A surge in check-ins should be expected (at check in time!) on a busy weekend and handled with grace and patience by the front desk staff - the guest should not be made to feel like they were inconveniencing the staff.
2. Little to no accessibility. If there is, not offered to my elderly mother (91), who uses a cane for mobility - and we were placed on the 2nd floor up two sets of OUTDOOR stairs! (Told it was "just a few steps up").
3. Front desk terribly located. No stanchions to form an orderly queue - instant confusion about who is next and where to stand. Poor planning in the lobby in general - those arriving at the main entrance (through one small door) walk directly into the crowd of those at reception waiting to check in.
4. Had a breakfast reservation at "The Cannery" - on arrival, asked apathetically, "are you on the wait list"? Not, "Welcome, how can I help you?" We still had to wait 5-10 minutes for them to "clear a table" - yet when we were led to a table, the room was full of empty tables (in a section that was fully in use).
5. In general, this hotel is TERRIBLY in need of refurbishment. Dirty carpets throughout, worn furniture, A/C controls hanging loosely off the wall, holes in the bathroom wall, greeted by a dirty (empty) laundry bag sitting on the floor in front of our room door.

2026-06-15 • via Nuitee
C
Camelia Teodora • solo_traveller • ca
10
An amazing place to stay all year round
Pros:

The spa and the pool give the feeling of a tropical vacation

2026-06-14 • via Nuitee
J
Jens • couple • de
10
ein schönes Hotel für eine genussvolle Zeit in der Weinanbauregion in der Nähe der Niagarafälle
Pros:

sehr freundliche Atmosphäre, charmantes Personal, gutes Essen

Cons:

die Sauna ist sehr klein und leider nicht wirklich heiß

2026-06-13 • via Nuitee
V
Vlora • solo_traveller • ca
8
Pros:

Felt like home, very comfortable and easy access to swimming and other facilities

Cons:

Just happened to be a bad weather and all facilities were closed, for about 3 hours we couldn't entertain much.

2026-06-13 • via Nuitee
J
JUSTINE • family_with_children • us
10
2026-06-11 • via Nuitee
S
Sarah • couple • us
9
2026-06-09 • via Nuitee
B
Breanna • couple • ca
9
2026-06-07 • via Nuitee
P
Patrick • couple • ca
5
Pros:

Soundproofed rooms

Cons:

Hot springs, expected it be nicer for 500$ a night. Empty conditioner bottle, towels never replaced and no iron in room, had to call.

2026-06-07 • via Nuitee
D
Deborah • solo_traveller • us
10
Pros:

bar was good, pool was good and attached restaurant

2026-06-06 • via Nuitee
L
Linda • couple • us
10
2026-06-04 • via Nuitee