Metro Hotel Marlow Sydney Central

Hotels
7.2 (9026 reviews)
431 - 439 Pitt Street , Sydney , AU
+61 2 9281 6999

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Central location
Friendly/welcoming staff
Excellent breakfast buffet
Spotlessly clean rooms
Comfortable beds (many reports)
Good value for price
24-hour/front desk service
Cons:
Rooms dated
Small/awkward bathrooms
Low shower head / high bath edge
Poor/unreliable WiFi
Billing/overcharge incident
Off-site parking / parking info lacking
Late-night hallway noise (isolated)
Some uncomfortable single beds
Broken blinds reported
No complimentary biscuits

Categories

Cleanliness
8.2
Multiple guests described the hotel as spotlessly clean; cleanliness was consistently praised even where rooms were described as dated.
Service
9
Staff repeatedly described as welcoming, friendly and efficient; reception accommodated guests and resolved billing errors promptly though one guest noted no compensation was offered after an overcharge.
Location
9.2
Very central location frequently praised: easy walking distance to Central Station, Metro, light rail, restaurants, cafés, bars and nearby theatre — a major strength of the property.
Room Quality
5
Rooms are often described as dated with issues: small/awkward bathrooms, low shower heads or high bath edges, some uncomfortable single beds and occasional broken fittings; reports are mixed but lean negative.
Amenities
5
Breakfast buffet is excellent, but key amenities are weak: WiFi was reported as very poor/unreliable by business travellers and parking information was lacking (off-site parking only).
Value for Money
6
Several guests said the price represented good value for the service and location, though at least one guest felt value was harmed by a significant billing/financial inconvenience.
Food and Beverage
8
Breakfast buffet received strong positive feedback (lots of choices, nice pastries); limited in-room F&B extras noted (e.g., no complimentary biscuits).
Overall Experience
7.2
Overall stays skew positive due to location, friendly staff and cleanliness, but tempered by dated rooms, occasional noise, poor WiFi and an isolated billing incident.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
Metro Hotel Marlow Sydney Central, situated in Sydney CBD, offers easy access to public transport and is a short stroll from Central Station. Enjoy the vibrant atmosphere with the Capitol Theatre just across the street.

Comfortable Accommodation
Relax in our spacious rooms equipped with air conditioning and tea/coffee making facilities. Stay connected with complimentary WiFi during your stay for work or leisure.

Nearby Attractions
Explore the diverse neighborhood with the hotel nestled on the fringes of Chinatown. Discover Darling Harbour and premier shopping areas within a 10-minute walk. Indulge in a variety of dining options right at your doorstep.

Book now for a delightful stay at Metro Hotel Marlow Sydney Central.

Important information:

All guests must sign the property's Terms of Stay.

Please note that photo ID and a valid credit card in the same name as the booking are required upon check-in.

Please note that a 1.5% surcharge applies for payments with Visa or MasterCard credit cards.

Please note that a 2.5% surcharge applies for payments with American Express and Diners Club credit cards.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

7.2
Based on 9026 reviews
Cleanliness: 8.2
Service: 9
Location: 9.2
Room Quality: 5
Amenities: 5
Value for Money: 6
Food and Beverage: 8
Overall Experience: 7.2
S
Stuart • family_with_children • au
8
Pros:

Really enjoyed staying there , the price was good for the service. I would not pay more, if the price went up.

Cons:

It was a Monday night , loads of people running around the hallways until 2am,
Not enough information about where to park on the website

2026-10-31 • via Nuitee
O
Odette • couple • au
7
Very convenient to Central Station. Nicely appointed motel.
Pros:

Staff were welcoming and efficient. Buffet breakfast was excellent, lots of choices, very nice pastries.

Cons:

Shower over bath was unexpected and I was unable to get into the shower - edge was too high. Also toilet was compromised by the wall bump out to accommodate the bath of next room. Did not expect to have to request a room suitable for handicapped person just yet but maybe should have. This arrangement was not the same for all rooms judging by the floor plan.

2026-10-31 • via Nuitee
D
Diane • extended_group • au
8
Overall good stay as we only had one night and it was good for that
Pros:

Good location, clean , friendly staff.

Cons:

Single bed felt uncomfortable and oldish and the bathroom taps didn’t distinguish what was hot and cold. So spent a bit of time trying to get the water temperature right in shower . And no complimentary biscuits, nice to have with a beverage after a night out ☺️

2026-10-31 • via Nuitee
H
Helen • family_with_children • au
9
2026-10-30 • via Nuitee
J
John • solo_traveller • au
4
Pros:

staff
location

Cons:

2 single bed room
broken blinds
very low shower head
not comfortable bed

2026-10-29 • via Nuitee
M
Mehrdad • couple • au
1
I would like to get some refunds we did not use the facility at all we just left very quickly
Cons:

It was so different from what I expected
We left after 5 minutes so disappointed with booking.com .

2026-10-29 • via Nuitee
D
Debby • couple • gb
8
Fantastic location, lovely staff and a peaceful, comfortable stay in the heart of Sydney!
Pros:

Fantastic central location, within easy walking distance of the Metro and train station. Plenty of restaurants, cafés and bars nearby, including a fantastic Japanese restaurant directly opposite and a theatre showing The Lion King.

The hotel was spotlessly clean, the staff were lovely and welcoming, and the bed was extremely comfortable. We stayed in a corner room on the 7th floor and, despite the busy location, couldn’t hear any outside noise whatsoever. A brilliant base for exploring Sydney!

Cons:

The only disappointment was the WiFi, which was very poor and unreliable. As a business owner travelling internationally, having reliable internet access is important for keeping on top of work commitments. Unfortunately, the connection made this quite difficult. Definitely an area that could do with improvement. Otherwise, we couldn’t fault our stay!

2026-10-29 • via Nuitee
K
Karen • family_with_children • au
7
We had a great time in Sydney and found this was very central to everything for us and getting around
Pros:

Very central to everything

Cons:

Liked everything

2026-10-29 • via Nuitee
S
Sue • extended_group • au
7
2026-10-27 • via Nuitee
F
Fiona • extended_group • au
7
2026-10-27 • via Nuitee
T
Trevor • extended_group • au
1
2026-10-27 • via Nuitee
K
Kerry • couple • au
10
Prime Location
Pros:

Great location, easy to find with convenient off site parking that is nearby. The staff were friendly and accommodating. Comfy clean beds.

2026-10-27 • via Nuitee
M
Matthew • solo_traveller • nz
8
2026-10-26 • via Nuitee
W
WindyHill17 • family_with_children • nz
7
Pros:

Location, staff and comfortable beds.

Cons:

A tad dated and could do with a lick of paint!

2026-10-26 • via Nuitee
C
Caitlyn • extended_group • au
7
2026-10-26 • via Nuitee
A
Amy • couple • nz
9
Room needs updating but would still stay again as it had everything we needed and the location was excellent.
Pros:

Location was excellent. Best Thai food restaurant I’ve ever been to very close. Went twice.

Cons:

The shower in our room had a low ceiling, making it tricky if you are tall.

2026-10-26 • via Nuitee
K
Karren • family_with_children • au
8
2026-10-26 • via Nuitee
T
Travellingfree • family_with_children • au
7
Great location
Pros:

Location is great, well connected to trains and light rail and close to walk if you wanted. Hotel is old but good value. Beds were lovely.

Cons:

During check-in, reception made a billing error and overcharged me. Although they processed a credit immediately, the bank held the funds over the weekend, leaving me out of pocket by $777.00 for four days. Despite this being entirely the hotel's mistake, no compensation or goodwill gesture was offered, only a smile and an apology. I was forced to bear the financial inconvenience of their error.

2026-10-25 • via Nuitee
P
Palash • couple • au
10
Overalls good
Pros:

24 hours open

2026-10-24 • via Nuitee
L
Laraine • family_with_children • nz
7
Pros:

Staff very helpful, good upgrade when TV wouodnt work in first room, much better outlook

Cons:

Some issues - hard to fill jug and brush your teeth in basin, toilet a little awkward to sit on, floor not cleaned as often as it should have been and replacement cups and saucers and glasses not always changed everyday.

2026-10-23 • via Nuitee