Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location (near Brussels North station, Botanic Gardens, city centre)
Friendly, helpful staff (multiple mentions; special mention to Mary)
High-quality, varied breakfast
Attractive design and pleasant, comfortable rooms
Quiet rooms for many guests and comfortable beds
Good access to public transport and nearby shopping
Cons:
Noise in some rooms from ambulances, police sirens and busy square
Parking is limited and/or expensive
Evening restaurant can be costly
Breakfast can run out / feel short-staffed at peak times
Operational issues: key-card errors and Wi‑Fi re-authentication
Occasional cleanliness issues (dust under bed, unclean bath)
Instances of poor professionalism / attempted double charging
Bar/restaurant closures for events limiting on-site dining options

Categories

Cleanliness
7.8
Mixed feedback: many guests praised cleanliness and comfortable rooms, but there are isolated reports of dust under the bed, an unclean bath, and one report of a leak.
Service
9.2
Generally excellent — multiple reviewers highlight very friendly, helpful reception staff (special mention to Mary) and accommodating cancellation handling; one review cites unprofessional behaviour and a double-charge attempt.
Location
9.4
Consistently praised as a top strength: central, close to Brussels North station, Botanic Gardens and city centre, with excellent access to public transport and nearby shopping.
Room Quality
8.3
Rooms are often described as comfortable, well designed and a good size; some guests reported noise for rooms facing a busy square, a slightly cold room at night, and a few cramped bathrooms.
Amenities
7.6
Good offerings (design features, water stations) but some operational issues: key-card problems restricting gym access, bar/restaurant closures for events, and limited parking.
Value for Money
7.5
Perceived as slightly high by some guests due to expensive restaurant pricing and parking; quality of rooms and breakfast supports value for many, but incidents (double charge) negatively affect perception.
Food and Beverage
8.7
Breakfast is widely praised as varied and high quality; occasional problems noted such as short-staffing, running out of items early, and an evening restaurant that is good but expensive.
Overall Experience
9.5
Strongly positive overall with many recommendations: attractive design, comfortable stay and excellent staff. Minor operational issues (noise, occasional cleanliness lapses, access/charging problems) reduce perfection but not overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Boutique Guest Rooms
Hotel Indigo Brussels City, located in the heart of Brussels, offers boutique guest rooms inspired by the nearby Botanical Garden. Each room is equipped with air conditioning, a mini fridge, a Nespresso coffee machine, and complimentary WiFi for a comfortable stay.

Fitness and Health Centre
Guests at Hotel Indigo Brussels City have access to a fully equipped fitness and health centre, perfect for staying active during their stay. Whether you prefer a morning workout or an evening exercise session, the facilities cater to all your fitness needs.

Serra Restaurants and Indoor Gardens
Indulge in a unique dining experience at the serra restaurants within indoor gardens at the hotel. Enjoy live events while surrounded by lush greenery, adding a touch of nature to your culinary adventures.

Book your stay at Hotel Indigo Brussels City for a memorable experience in the vibrant city of Brussels.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Location

Guest Reviews

8.5
Based on 7226 reviews
Cleanliness: 7.8
Service: 9.2
Location: 9.4
Room Quality: 8.3
Amenities: 7.6
Value for Money: 7.5
Food and Beverage: 8.7
Overall Experience: 9.5
C
Cédric • family_with_children • fr
8
Super emplacement pour faire le
Pros:

Emplacement au top. Petit déjeuner varié et de bonne qualité. Personnel adorable.

Cons:

Ma femme trouve que la nuit on entend les ambulances et le métro. Moi la nuit j’ai préféré dormir.

2026-10-31 • via Nuitee
P
Petra • family_with_children • be
8
2026-10-31 • via Nuitee
C
Chris • family_with_children • gb
7
Great hotel in a great location, few improvements needed
Pros:

Great location, lovely building, nice decor, room was a great size, bath wasn’t clean

Cons:

Breakfast felt short staffed and kept running out of items

2026-10-30 • via Nuitee
S
Simone • family_with_children • it
10
Pros:

Vicinanza ai mezzi pubblici e alla stazione dei treni.
Il design dell’albergo
La colazione variegata e di qualità

2026-10-30 • via Nuitee
M
Mohamed Adem • solo_traveller • fr
1
Hotel a fuite
Pros:

Rien

Cons:

L hotel a tenter d encaisser le montant totale du séjour deux fois
Et leur excuse c est de dire c est une erreur informatique
Personnel non pro du tout et manque de respect

2026-10-30 • via Nuitee
M
M.A.J.Y. • family_with_children • fr
10
Pros:

Hôtel très agréable et en centre-ville. Personnel très agréable et petit déjeuner au top.

2026-10-30 • via Nuitee
D
Dimitri • solo_traveller • nl
8
2026-10-30 • via Nuitee
I
Irene • family_with_children • at
8
Pros:

Sehr gutes Frühstück, tolles Personal, super Lage

Cons:

.ein größerer Kasten wäre toll gewesen

2026-10-30 • via Nuitee
E
Elena • family_with_children • se
8
Pros:

Modern, clean, and stylish hotel in a great location near the city center. Good breakfast, though it gets packed even by 7 AM—tables are hard to come by and some food stations run out quickly.

Cons:

During our 3-night stay, we ran into several issues that made things inconvenient. Key card system errors forced us to visit reception multiple times just to regain access to our room and the gym. Additionally, the Wi-Fi required re-authenticating on a login page every 24 hours rather than offering a seamless connection. Finally, our room faced a busy square, resulting in significant noise from frequent police and ambulance sirens.

2026-10-30 • via Nuitee
K
Karen • family_with_children • gb
10
2026-10-30 • via Nuitee
H
Hrvoje • solo_traveller • si
8
2026-10-29 • via Nuitee
A
Anthony • couple • gb
8
Great location and reception staff
Pros:

Great location by Brussels North station, staff were very good as we’d booked two nights but couldn’t make the first night because of the storm and cancelled without charging us, everyone on reception was very helpful

Cons:

It’s a bit quirky for my taste but it’s just a a personal preference, I couldn’t fault anything at all

2026-10-29 • via Nuitee
A
Annamarie • couple • ie
10
2026-10-28 • via Nuitee
G
Gomes • couple • pt
10
2026-10-28 • via Nuitee
O
Oxana • family_with_children • se
8
2026-10-28 • via Nuitee
C
Cristina • solo_traveller • ca
10
A great hotel with the best staff.
Pros:

The property was comfortable and aesthetically pleasant.

Cons:

My room was a little bit cold at night.

2026-10-28 • via Nuitee
F
Florian • family_with_children • at
7
2026-10-28 • via Nuitee
M
Makela Kasongo • family_with_children • gb
10
Pros:

Location

Cons:

Parking and food price

2026-10-27 • via Nuitee
M
Makela Kasongo • family_with_children • gb
9
Pros:

Location

Cons:

Parking

2026-10-27 • via Nuitee
M
Mimi • family_with_children • ro
9
Pros:

Poziție excelenta, city mall vis a vis, mic dejun foarte bun, personal amabil.

2026-10-27 • via Nuitee