Las Torres Gemelas Acapulco

Hotels
•
Independent
7.4 (2890 reviews)
Costera Miguel Aleman 93, Acapulco, GRO, 39360 , Acapulco , MX
52-744-4350335

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Facilities

Meeting rooms
Boat tours nearby
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Great views
Good location
Helpful staff
Cons:
Old facilities
Cleanliness issues
Service problems

Categories

Cleanliness
6.31
Multiple mentions of cleanliness issues and lack of soap and toilet paper.
Service
8.28
Mixed reviews on service, with some positive notes about staff but significant issues during check-in.
Location
9.32
Positive mentions of great views and excellent location.
Room Quality
7.27
Rooms are described as old and in need of maintenance.
Amenities
6.3
Complaints about missing amenities, slow elevators, and lack of room service.
Value for Money
6.76
Considered overpriced given the overall condition and issues.
Food and Beverage
6.81
No specific offerings or complaints mentioned, but lack of snack bar noted.
Overall Experience
8.18
An overall experience affected negatively by service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:16

Property Description

Recreational Amenities: Embrace relaxation and fitness with our outdoor pool and modern fitness center.
Dining Experience: Indulge in culinary delights at VistaMar, one of our 2 restaurants offering delectable meals.
Prime Location: Conveniently situated in Acapulco, minutes away from popular attractions like Condesa Beach and Diana the Huntress.

Make yourself at home in one of our 600 well-appointed guestrooms, each uniquely decorated with kitchenettes and private balconies. Stay entertained with plasma TVs and stay connected with complimentary Wi-Fi. With a range of services from concierge to babysitting available, Las Torres Gemelas Acapulco is here to cater to all your needs. Ready to experience a perfect getaway?

Important information:

  • Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Payment

    Cash deposit required

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.4
Based on 2890 reviews
Cleanliness: 6.31
Service: 8.28
Location: 9.32
Room Quality: 7.27
Amenities: 6.3
Value for Money: 6.76
Food and Beverage: 6.81
Overall Experience: 8.18
S
Sharon • family_with_children • mx
7
Podra ser mejor
Pros:

La ubicación es buena

Cons:

El baño la regadera salpicaba afuera y el wifi se desconectaba o se le iba la señal tuvimos que marcar para que arreglaran cosas como el aire que hacía ruido

2026-06-13 • via Nuitee
A
Alberto • solo_traveller • mx
10
Lo mejor
Pros:

La amabilidad del personal

Cons:

Todo super pasre

2026-06-13 • via Nuitee
C
claudia • solo_traveller • mx
10
Pros:

Las habitaciones

Cons:

El estacionamiento

2026-06-13 • via Nuitee
E
Evelyn Itzel • solo_traveller • mx
9
Pros:

La vista es hermosa

Cons:

El horario de la alberca me hubiera gustado más tiempo pero todo lo demás súper bien

2026-06-12 • via Nuitee
A
Ariel • solo_traveller • mx
10
Excelente ambiente y ubicación
2026-06-12 • via Nuitee
M
Maldonado Trinidad • solo_traveller • mx
9
2026-06-12 • via Nuitee
R
Rosas • solo_traveller • mx
10
Pros:

La habitación, la vista muy padre

Cons:

Todo estuvo bien

2026-06-12 • via Nuitee
R
Rosas • solo_traveller • mx
10
2026-06-12 • via Nuitee
R
Rosas • solo_traveller • mx
10
2026-06-12 • via Nuitee
D
Denilce • couple • us
4
A lot people there and needs renovation
Pros:

Location

Cons:

Place is old and needs renovation but the location is great

2026-06-10 • via Nuitee
D
Denilce • couple • us
7
2026-06-10 • via Nuitee
H
Hernandez • couple • mx
7
2026-06-10 • via Nuitee
F
Fernando • solo_traveller • mx
10
Pros:

La vista al mar

Cons:

Lamentablemente me he quedado en este hotel en varias ocasiones pero sin embargo, está vez en una cama había chinches y eso me ocasionó muchos granitos y no dormí bien en la noche

2026-06-09 • via Nuitee
R
Romero • family_with_children • mx
9
muy buena la estancia
Pros:

la ubicacion muy buena y las instalaciones

Cons:

pueden mejorar la parte del check in y los elevadores

2026-06-09 • via Nuitee
A
Armando • family_with_children • mx
7
Pros:

Pues está bonito el hotel

Cons:

La tele no agarraba ni señal cuando llegue

2026-06-08 • via Nuitee
N
Noa • family_with_children • mx
10
Pros:

La vista al mar, disfrutamos mucho la alberca y la habitación muy bien

Cons:

La reservación se hizo con anticipación y nos la entregaron hasta las 3 de la tarde
Y la programación de la tele muy mal solo 4 canales

2026-06-08 • via Nuitee
S
SALCEDO CASAS • solo_traveller • mx
8
2026-06-08 • via Nuitee
R
Reyes • solo_traveller • mx
9
El servicio al cliente puede ser mejor
Pros:

La vista es hermosa, el clima de la habitación siempre muy agradable

Cons:

Se saturan los elevadores, la atencion es poco amigable en el hotel. El personal es muy seco (recepción).

2026-06-08 • via Nuitee
J
Jorge • extended_group • mx
8
Pros:

Las vistas de la alberca

Cons:

El servicio de tv no sirve el.aire acondicionado sin servicio los elevadores saturados el estacionamiento muy congestionado y la gente para bajar a playa muy déspota las toallas parecen lijas y solo proporcionan un set al día

2026-06-06 • via Nuitee
E
Edgar Ramiro • couple • mx
9
2026-06-06 • via Nuitee