Hyatt House Scottsdale Old Town

Hotels
Hyatt House
8.5 (983 reviews)
4245 North Drinkwater Boulevard , Scottsdale , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Family-friendly
Great location
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
6.83
Reports of dirty rooms with stains on carpet and furniture.
Service
9.3
Generally positive staff interactions, although some reviews noted unhelpfulness.
Location
9.34
Conveniently located in the heart of Old Town Scottsdale.
Room Quality
8.29
Spacious rooms with full kitchen; some issues with cleanliness.
Amenities
8.82
Good amenities such as a kitchen, hot tub, and firepit.
Value for Money
8.78
Reasonable prices, especially for family accommodations.
Food and Beverage
7.83
Breakfast options were limited and disappointing for some guests.
Overall Experience
8.8
Overall enjoyable stay with some issues that need addressing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-02 13:10

Property Description

Luxurious Amenities
Experience ultimate relaxation with our outdoor swimming pool and hot tub. Unwind in our spacious rooms equipped with modern amenities and a fully equipped kitchen for your convenience.

Convenient Location
Located just 20 minutes from Phoenix Sky Harbour International Airport, our hotel in the heart of Old Town Scottsdale offers easy access to nearby attractions like Continental Golf Course.

Exceptional Services
Indulge in a hot breakfast buffet, savor American cuisine at H Bar, and take advantage of our 24-hour fitness and business centers. With free Wi-Fi, parking, and laundry facilities, your stay at Hyatt House Scottsdale Old Town will be seamless and enjoyable.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 983 reviews
Cleanliness: 6.83
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
S
Shannon solo_traveller us
8
Overall great stay and good value.
Pros:

It was quiet, had good service, great location, and the included breakfast was a great plus. The room was large and clean.

Cons:

Note: There were no elevators, so taking your luggage up to the 3rd floor could be a struggle for some. The living room area was a little dated/casual, and our towels the first night were a bit rough. These things didn't greatly affect our stay, but may be noteworthy to some.

2026-05-18 via Nuitee
M
Mahala family_with_children us
5
2026-05-13 via Nuitee
B
Brent couple ca
7
2026-05-10 via Nuitee
J
Jonathan couple us
9
2026-05-04 via Nuitee
H
Helmut couple at
8
Schöne Anlage, aber nicht perfekt.
Pros:

Unser Apartment war groß, komfortabel und gut ausgestattet. Die Anlage hat ein Pool und einen schönen Garten. Gutres Frühstück.

Cons:

Leider schauen die meisten Schlaf- und Wohnzimmer auf den allgemeinen Teil, d.h. es gehen Leute direkt daran vorbei. Man muss also die Vorhänge Tag und Nacht geschlossen halten. Sehr unangenehm!

2026-04-29 via Nuitee
G
Günter solo_traveller ch
8
Gut aber leider etwas laut
Pros:

Großes Zimmer, gutes Frühstück und schöne Anlage, wirkt alles sehr sauber und gepflegt, Hauptstraße von Scottsdale leicht zu Fuß erreichbar.

Cons:

Wände sehr dünn und damit leider recht laut.

2026-04-27 via Nuitee
S
susanlA4349KQ NONE Aurora, Ontario
6
Ok if all you want is a place to try and sleep and if you can eat poor quality breakfast.
Pros:

Ok. So it’s a 3 star hotel at best. Reasonable location. Breakfast poor. The fresh fruit ran out if you weren’t there right away. Bed was horrific. Very saggy. Woke up sore. Terrible toiletries.

2026-04-25 via Tripadvisor
S
SammieAr Friends getaway United States
10
Hyatt House Scottsdale/Old Town
Pros:

Hyatt House Scottsdale/Old Town feels more like a resort than your typical hotel. Our room was on the 2nd floor, and I don't think there are elevators at this facility, even though there are rooms up to the 3rd floor units. Parking was free.

We appreciate the upgrade to a 2-bedroom suite with full kitchen, even though there were only 2 of us; each of the bedroom has its own bathroom. We like the step-in shower and no bathtub, nice body wash/shampoo/hair conditioner, and the full size hairdryer. Hotel appears well maintained and clean, with hydration station (coffee/tea/water) by the lobby.

There is a nice outdoor pool between the buildings and we saw several people laying out on the benches or swimming in the pool during our visit in mid-April.

Staff were friendly, and we enjoyed their complimentary hot breakfast, (scrambled eggs, pork sausage, potato cubes, french toast, bagels, muffins, fresh fruits, oatmeal, etc).

Scottsdale old town is about 10 minutes walk west from the hotel, and there are other shops in the area within walking distance as well. Area looks to be really nice with lots of hotels as well. We would stay here again if we come back in the future.

2026-04-22 via Tripadvisor
J
Jason couple us
9
Pros:

Convenient for the area

2026-04-16 via Nuitee
D
Diane couple us
8
Went to Parada del Sol parade. Enjoyed it.
Pros:

It was an apartment and roomy

2026-04-15 via Nuitee
Z
Z&M&E family_with_children us
8
Pros:

location

Cons:

long walk to your room if you are on third floor, rooms facing back streets feel disconnected, disco next door, room feels like beach resort room

2026-04-13 via Nuitee
R
randypL9631SQ NONE
4
No Restaurant/Bar food as advertised
Pros:

Your website and phone system are inaccurate. The H Bar does not serve food, despite advertising made-to-order omelets and dining options (false advertisement). One of the main reasons we chose this hotel. On top of this misinformation, the hotel failed to answer the phone 3 out of 4 times I called.

2026-04-10 via Tripadvisor
X
XamatTomax Family Fort Wayne, Indiana
8
Enjoyable stay
Pros:

We had an enjoyable weeks stay here. Our room was nice and spacious. The hotel is conveniently located within a short walking distance to Old Town. The outdoor pool seems to be very popular. There was always people using it. I can’t imagine how busy the pool would be during Arizona’s well-documented hot summers. The front desk staff was friendly. They were helpful with suggestions of things to-do. Even offered some hints of stuff known to locals. This was very much appreciated to an out of state foreigner like myself. The free breakfast every morning offered an array of options. Some items seemed to rotate on a daily basis. Not the same old thing everyday. If, you’re of legal age, be sure to take advantage of their Happy Hour deals from 3pm (15:00) to 6pm (18:00) Monday through Friday. Honestly, the only negatives someone might have is that they don’t have a single elevator for the entire hotel. It is only 3 floors though. If you’re handicapped, no doubt you’ve made prearrangements to secure a first floor room. maid service is also only offered every other day. You can still request to have more towels/toilet paper or have your trash emptied. With all things considered, my family and I would stay here again in a heartbeat while in Scottsdale.

2026-04-09 via Tripadvisor
P
Patti couple us
10
2026-04-07 via Nuitee
G
Graunke family_with_children us
8
Expensive, but a great layout and location.
Pros:

Room and location

Cons:

breakfast and price

2026-04-02 via Nuitee
C
Companion45042891755 NONE
10
A one night plasant stay
Pros:

Friendly and helpful front desk receptionist. Breakfast tables was constantly clean when someone leaves. Breakfast items were constantly refilled during operation hours.

Located within walking distance to Old Town and Civic Center.

Good value.

2026-03-31 via Tripadvisor
D
D6329KCmichaels NONE
2
Dump
Pros:

The hotel is a dump, showers are dirty and here was not working. Staff was bothered, we were checking in late. Place looks like I'm run down apartment building inside.

2026-03-31 via Tripadvisor
D
dawnheatherg NONE Greenwich, Connecticut
10
Exceeded Expectations
Pros:

Great staff that exceeded expectations whilst we tried to juggle multiple schedules and challenges! Recommend 100%.

2026-03-30 via Tripadvisor
M
michaelhZ6908EH Business
10
We loved our stay at the Hyatt House Scottsdale/OT
Pros:

We had a great stay at the Hyatt House Scottsdale/Old Town. The staff was very friendly and welcoming. The included hot breakfast was very good, they offered a lot of variety. When I was ready to relax I found peace and serenity poolside. The property is conveniently located, a very safe walk to everything Old Town has to offer.

2026-03-30 via Tripadvisor
K
Katya family_with_children us
8
2026-03-27 via Nuitee