Hyatt House Scottsdale Old Town

Hotels
•
Hyatt House
8.5 (1050 reviews)
4245 North Drinkwater Boulevard , Scottsdale , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Family-friendly
Great location
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
6.83
Reports of dirty rooms with stains on carpet and furniture.
Service
9.3
Generally positive staff interactions, although some reviews noted unhelpfulness.
Location
9.34
Conveniently located in the heart of Old Town Scottsdale.
Room Quality
8.29
Spacious rooms with full kitchen; some issues with cleanliness.
Amenities
8.82
Good amenities such as a kitchen, hot tub, and firepit.
Value for Money
8.78
Reasonable prices, especially for family accommodations.
Food and Beverage
7.83
Breakfast options were limited and disappointing for some guests.
Overall Experience
8.8
Overall enjoyable stay with some issues that need addressing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-02 13:10

Property Description

Luxurious Amenities
Experience ultimate relaxation with our outdoor swimming pool and hot tub. Unwind in our spacious rooms equipped with modern amenities and a fully equipped kitchen for your convenience.

Convenient Location
Located just 20 minutes from Phoenix Sky Harbour International Airport, our hotel in the heart of Old Town Scottsdale offers easy access to nearby attractions like Continental Golf Course.

Exceptional Services
Indulge in a hot breakfast buffet, savor American cuisine at H Bar, and take advantage of our 24-hour fitness and business centers. With free Wi-Fi, parking, and laundry facilities, your stay at Hyatt House Scottsdale Old Town will be seamless and enjoyable.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1050 reviews
Cleanliness: 6.83
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
Y
Yana • family_with_children • us
9
2026-09-17 • via Nuitee
C
Cassandra • solo_traveller • ca
8
Was nice
Pros:

Bed was amazing, room was spacious, location, how quiet it was. The layout of the hotel was like a resort and super cozy.

Cons:

A bit too expensive for what it is. Could be a bit more elevated for that price in regards to aesthetics in the room.

2026-09-15 • via Nuitee
A
Ariadna • solo_traveller • mx
8
Pros:

Very good and convenient, the staff during breakfast were very kind with my baby, I loved the way they tried to interact with him and make his time in breakfast better.

Cons:

The pool could have been cleaner, and they could have had more variety of food during breakfast.

2026-09-14 • via Nuitee
N
Nancy • couple • us
10
2026-09-14 • via Nuitee
M
MCC Mallorca • solo_traveller • de
8
Schöne Anlage - guter Preis
Pros:

Schöne Anlage, große Zimmer - 2 Räume, Küche mit großem Kühlschrank und Kaffeemaschine, gr. Bad.
Pool und Whirlpool sind schön angelegt. Es gibt Poolhandtücher.
Sehr gutes Frühstück, verschiedene Säfte. Milch, Eier, Würstchen, Obst, Joghurt, Waffeln, Toast, Frischkäse etc., Top!
Preis/Leistung super! Kostenloser Parkplatz !!
Und man ist in wenigen Minuten zu Fuss in Old Town Scottsdale, schöne + gepflegte Gegend ...

Cons:

Leider ohne Fahrstuhl. ZIMMER in der 3. ETAGE ...
Keine Zimmerreinigung....
Gang direkt an allen Fenster, man muss immer die Rollos zu lassen.

2026-09-14 • via Nuitee
D
Dequana • extended_group • us
10
2026-09-14 • via Nuitee
P
Paul • couple • us
8
2026-09-13 • via Nuitee
A
Amber • couple • us
10
Felt high end and luxurious for the price, we LOVED it. Will stay here again for sure.
Pros:

Everything. It was much better than we expected. It felt high end and had its own kitchenette. It felt much more condo like than hotel like. We loved it.

Cons:

Nothing.

2026-09-08 • via Nuitee
S
Shakaib • solo_traveller • us
5
Excellent location
Pros:

It’s a very good hotel at a very good place, very good breakfast. However, the front desk needs to be trained better.
This should be more courteous, specially, the Front Desk clerk in the evening shift/night was pretty basic. I tried to get complementary toiletries/toothpaste brush, and he casually said not available. And same thing happened in the morning when I asked a separate Front Desk person.
How could I prestigious hotel change like this would not have complementary toiletries which even the motel would have it these days?

Cons:

As mentioned above

2026-09-08 • via Nuitee
J
JC • family_with_children • fr
10
2026-09-07 • via Nuitee
R
Raul A • extended_group • us
10
Contento
Pros:

Delicioso

2026-09-07 • via Nuitee
N
nicarwia • solo_traveller • us
8
Stay here Hyatt good
Pros:

Considering the arrival difficulties and deposit situation place doesn't accept cash for anything staff was polite place was perfect for our family vacation will stay here again but not through booking com they robbed us our of our credits to stay here. oh 1st day breakfast was really good and seasoned 2nd day breakfast ok no season but it was still satisfying

Cons:

Didn't accept cash had to leave after arriving after a long ride to try to find a bank it took an hour to do so. We finally got checked in to accommodate their 2 day deposit on the room which was a surprise cause on booking.com it says no deposits needed/ can't trust booking com they stole my $200 credit towards this room anyway which is what caused all the issues Hyatt was great

2026-09-07 • via Nuitee
J
JC • family_with_children • fr
10
2026-09-05 • via Nuitee
M
Martin • family_with_children • us
7
Pros:

El personal, la atención y el desayuno

Cons:

Nada

2026-09-04 • via Nuitee
B
Briana • family_with_children • us
8
Quality travel accomodations
Pros:

Though I didn't have a need for it this trip, I loved the layout of the full kitchen. The extra space it provides the living room is so nice when traveling with a kid. The lobby breakfast was delicious, with a lot of variety. I will definitely keep in in mind for any future longer stays.

Cons:

Nothing comes to mind. It was overall very well cared. There was some presence of a homeless man but the hotel dealt with it immediately and respectfully.

2026-09-03 • via Nuitee
J
Jorge • couple • us
9
2026-09-01 • via Nuitee
N
Nick • solo_traveller • gb
9
Great stay
Pros:

MJ was great, gym was very good!

Cons:

Breakfast should start at 6am because of fligjts

2026-08-26 • via Nuitee
R
Robert • solo_traveller • us
9
2026-08-24 • via Nuitee
M
Mikayla • extended_group • us
6
Pros:

Amazing property amazing facilities great price amazing rooms. The only thing is is they will not give you back your deposit. I have been waiting almost a month and they have still not giving me back my deposit even though I left the room perfect.

2026-08-22 • via Nuitee
B
Bianca • couple • us
8
Pros:

Very nice breakfast selections, clean room, nice pool, friendly helpful staff, and super good value for the price we paid.

2026-08-17 • via Nuitee