Best Western Plus Palm Beach Gardens Hotel & Suites and Conference Ct

Hotels
•
Best Western Plus
7.3 (1538 reviews)
11360 U.S. Highway 1 , Palm Beach Gardens , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly/front-desk staff (Carla, Nick, Kelly, Dana, Probina, Iris)
Convenient/good location (close to attractions/airport, beach vibe)
Quick check-in and professional service
Quiet, comfortable beds mentioned by several guests
Gym available and good lobby coffee
Cons:
Serious cleanliness problems: roaches and reported bed bugs; dirty/nasty sheets; moldy smell
Property and rooms are old/dated; need renovation
Broken/poorly functioning room elements (shower doors, room door, exhaust fan, AC)
Low-quality breakfast (powdered eggs, overcooked sausage), pool closed
Inconsistent housekeeping; dust and humidity in rooms

Categories

Cleanliness
4.5
Multiple reviews report serious cleanliness issues: roaches, bed bugs, dirty/nasty sheets, dust, moldy smells and generally 'filthy' rooms.
Service
9
Consistently praised front-desk staff (Carla, Nick, Kelly, Dana, Probina, Iris); quick check-in and friendly, professional service mentioned multiple times.
Location
9
Many guests note a convenient, well-located property (close to attractions/airport, 'beach vibe'); location cited repeatedly as a strong point.
Room Quality
6.5
Rooms are frequently described as old and dated with broken shower doors, difficult-to-open doors, noisy AC/vent issues and need for renovation.
Amenities
7
Mixed amenity reports: gym and lobby coffee machine receive positive mentions, but pool closure and dated in-room facilities lower scores.
Value for Money
6.5
Mixed impressions on value: some call it 'great value' while others felt they paid too much given condition and cleanliness problems.
Food and Beverage
7.4
Breakfast opinions vary: several complaints about low-quality/powdered eggs and overcooked items, though some guests found the breakfast acceptable.
Overall Experience
8.5
Overall mixed-to-positive stay driven up by excellent staff and location but significantly weighed down by cleanliness and outdated room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 21:21

Property Description

Outdoor Pool and Free Breakfast
The Best Western Plus Windsor Gardens Hotel offers guests the perfect combination of relaxation and convenience with an outdoor pool on site and complimentary daily breakfast. Start your day with a refreshing swim and delicious breakfast before exploring the nearby attractions.

Modern Amenities in Every Room
Experience comfort and convenience in every room at this North Palm Beach hotel. Enjoy free Wi-Fi, a 42-inch flat-screen TV, microwave, refrigerator, and coffee-making facilities. Whether you're staying for business or leisure, our well-equipped rooms ensure a pleasant stay.

Fitness Center and Free Parking
Stay active during your trip with access to the hotel's fitness center, perfect for maintaining your workout routine. Benefit from free parking on site and a 24-hour reception for any assistance you may need. Book your stay at the Best Western Plus Palm Beach Gardens Hotel & Suites and Conference Ct for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PBI

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 1538 reviews
Cleanliness: 4.5
Service: 9
Location: 9
Room Quality: 6.5
Amenities: 7
Value for Money: 6.5
Food and Beverage: 7.4
Overall Experience: 8.5
I
Iliyaas • couple • us
6
2026-09-06 • via Nuitee
P
Pete • solo_traveller • us
10
2026-09-06 • via Nuitee
S
Studstill • solo_traveller • us
10
2026-09-05 • via Nuitee
D
Delphine • solo_traveller • fr
8
Pros:

Très bon accueil
Calme
Petit dej varié
Facile d'accès

Cons:

Un peu vieux
Baignoire à décaper

2026-09-04 • via Nuitee
B
Brandon • solo_traveller • us
3
2026-09-03 • via Nuitee
B
Brandon • solo_traveller • us
4
2026-09-03 • via Nuitee
H
Helga • solo_traveller • us
8
I like the place. Is my 4th visit in one month
Pros:

Overall facility

Cons:

Towels in the bathroom are too thin. After a shower it takes 2 to dry up

2026-09-02 • via Nuitee
S
SGA Caroline • solo_traveller • fr
7
Pros:

Petite chambre mais fonctionnelle.
Très bon petit déjeuner varié.
Piscine bien agréable avec serviettes à disposition.
Place de parking.

Cons:

RAS

2026-09-02 • via Nuitee
M
MYG94 • solo_traveller • us
6
2026-09-01 • via Nuitee
S
Samuel • solo_traveller • us
9
2026-08-28 • via Nuitee
I
Irina • couple • us
5
We were extremely disappointed with this hotel. I had booked a king room with a kitchen via Booking.com, but at the hote
Pros:

Location is good . Staff was nice.

Cons:

I don’t like this hotel. Never come back.

2026-08-27 • via Nuitee
S
Sabine • solo_traveller • us
10
2026-08-26 • via Nuitee
M
Michelle G • solo_traveller • us
9
I will be back
Pros:

Quiet

Cons:

Breakfast needs to go until 10:30

2026-08-25 • via Nuitee
G
Gregory • couple • us
8
2026-08-24 • via Nuitee
V
Vlada • family_with_children • us
6
Pros:

Stuff trying to keep hotel clean.
Good breakfast.

Cons:

The hotel is very damp; there was even a wet carpet in our room. There was an unpleasant smell. The hotel is old and clearly in need of renovation.

2026-08-24 • via Nuitee
R
Ricardo • couple • us
8
An acceptable stay in a convenient location and appropriate for the price paid.
Pros:

The location was convenient, and the breakfast was acceptable and appropriate for the price. Overall, the hotel offered reasonable value for what we paid.

Cons:

The bathroom exhaust fan was extremely noisy and turned on automatically with the bathroom light. This was especially inconvenient at night because using the bathroom could wake up another person sleeping in the room. The fan should either be replaced or connected to a separate switch so guests can choose whether to turn it on.

2026-08-20 • via Nuitee
D
Debby • solo_traveller • us
10
Pros:

Very clean rooms, great location and close by Bascom Palmer Eye Institute.

2026-08-17 • via Nuitee
D
Dona • couple • us
10
2026-08-17 • via Nuitee
A
Alexandria • couple • us
5
2026-08-12 • via Nuitee
R
Rebecca • solo_traveller • us
4
Pros:

The location was great.

Cons:

We had a roach issue in our first room and had to be moved.

2026-08-11 • via Nuitee