Best Western Plus Palm Beach Gardens Hotel & Suites and Conference Ct

Hotels
•
Best Western Plus
7.1 (1376 reviews)
11360 U.S. Highway 1 , Palm Beach Gardens , US

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location (several mentions)
Helpful/front desk staff (exceptional clerk noted)
24/7 coffee machine and breakfast items (coffee & waffles praised)
Pool with towels and parking available
Clean noted by at least one reviewer
Easy access and calm (French review mentions)
Cons:
Unclean rooms, musty/moldy and dog urine smells
Old/worn room furniture, mattresses, broken/falling doors and locks
Housekeeping lapses (bathroom not cleaned)
Poor/mediocre breakfast overall (cold/low-quality items)
Thin towels and low water pressure in shower
Understaffed at times and initial room assignment problems
Safety/lobby disturbance incident reported

Categories

Cleanliness
4.5
Repeated reports of unclean bedding, musty/moldy odors in multiple rooms, dog urine smell in a room, and at least one mention that housekeeping did not clean the bathroom — overall clearly negative for cleanliness.
Service
8.8
Mixed but generally positive: multiple reviewers praise a helpful/exceptional desk clerk and staff who contacted police during an incident; one report of limited staff on duty causing slow help. Service handling of issues was a strong positive despite understaffing.
Location
9
Several reviewers explicitly state the location is good or perfect for their needs; location is consistently cited as a strong positive.
Room Quality
4.8
Many complaints about old, worn rooms: scratched furniture, worn/uncomfortable mattresses, doors falling off hinges, swollen bathroom door from water damage, broken locks and non-working TVs — room quality is notably poor.
Amenities
8
Some positive amenities noted (24/7 coffee machine, pool with towels, parking, accessible entry) though facilities are dated; amenities are a relative strength compared with room condition.
Value for Money
7
Mixed: several guests felt the price was not a bargain and comparable to better hotels nearby, while others find it acceptable for a basic stay — moderate score reflecting mixed value impressions.
Food and Beverage
6.7
Breakfast received mixed to negative comments: coffee and waffles praised by some, but buffet items described as poor, sausage cold/low quality and overall 'just so so' or poor in multiple reviews.
Overall Experience
8
Overall impressions are mixed but tilt positive for some guests due to location and helpful staff; however, cleanliness and room issues led others to be very disappointed. The overall experience reflects this split, weighted by several positive service/location mentions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Outdoor Pool and Free Breakfast
The Best Western Plus Windsor Gardens Hotel offers guests the perfect combination of relaxation and convenience with an outdoor pool on site and complimentary daily breakfast. Start your day with a refreshing swim and delicious breakfast before exploring the nearby attractions.

Modern Amenities in Every Room
Experience comfort and convenience in every room at this North Palm Beach hotel. Enjoy free Wi-Fi, a 42-inch flat-screen TV, microwave, refrigerator, and coffee-making facilities. Whether you're staying for business or leisure, our well-equipped rooms ensure a pleasant stay.

Fitness Center and Free Parking
Stay active during your trip with access to the hotel's fitness center, perfect for maintaining your workout routine. Benefit from free parking on site and a 24-hour reception for any assistance you may need. Book your stay at the Best Western Plus Palm Beach Gardens Hotel & Suites and Conference Ct for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PBI

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 1376 reviews
Cleanliness: 4.5
Service: 8.8
Location: 9
Room Quality: 4.8
Amenities: 8
Value for Money: 7
Food and Beverage: 6.7
Overall Experience: 8
S
Sarah Jayne • couple • au
2
Last resort hotel.
Pros:

Bed was quite comfortable . 24 /7 coffee machine in lobby.

Cons:

We were given a room that was occupied, then another room we couldn't access with 3 extra attempts through reception. Gave a 3rd room. Bedding was not properly cleaned and room was very old . Bathroom door wouldn't close because the bottom had water damage and swollen too much.
1 staff member on duty so she couldn't help.
Really not impressed.

2026-10-30 • via Nuitee
M
Mary • family_with_children • us
10
2026-10-30 • via Nuitee
R
Robert • couple • us
9
Everything I needed
2026-10-29 • via Nuitee
A
ailen • couple • ar
6
2026-10-28 • via Nuitee
S
Steven • couple • us
3
Nice on the outside but horrible on the inside.
Pros:

The young lady at the lobby desk was exceptional... She was pleasant and friendly....
very accommodating, and very understanding of all of our requests and needs.

Cons:

Our first room was musty and smelled from mold and had a loud dehumidifier running. So we went to the front desk and requested a room change. The second room we were now put in also smelled from mold and had a musty odor and the TV was not operating. This second room also had a door that was falling off the hinges. As well as a non-functioning, electronic door lock. So now we requested our third room change.... This room had none of the above, and at this point being so late into night was acceptable.
So we placed our luggage in the room and headed downstairs to go to dinner. We proceed to get the elevator when all of a sudden we heard a woman screaming at the top of her lungs.. We thought she was in the elevator so we backed away... Turns out she was in the lobby, screaming at the woman behind the desk..Later we come to find out that she was some psycho that walked into the lobby off the street and demanded to use the office center computer. But was not a resident of the hotel. The pleasant young lady behind the front desk tried to calm the situation, but this psycho just wouldn't have it.. And then said she would not only shoot the desk clerk, but would also shoot any police that would come in. After a few minutes of arguing and screaming in the lobby, she made her way out the back door after which time the front desk clerk immediately contacted the police who arrived moments later..
The furniture in all three rooms were old and scratched.. The mattresses were worn and uncomfortable, the metal lamp fixtures were rusted and the lamp shades were stained and had holes in them.. This is a very old hotel on the inside and in need if complete renovations.
The breakfast buffet was just so so.. Nothing special. Very surprised for a Palm Beach Gardens location. And the price was no bargain, it was comparable to better hotels in the area... Would never stay there again..

2026-10-26 • via Nuitee
T
Teri • couple • us
10
Very nice, we would stay here again.
Pros:

Clean

Cons:

All was good

2026-10-26 • via Nuitee
L
Larry • couple • us
1
Very stinky
Pros:

I like the location but the room smelled like dog pee. BAD. Tried calling front desk, they never answered.

Cons:

Room smelt like dog pee. BAD smells. Feels nasty, definitely smells nasty.

2026-10-19 • via Nuitee
C
Charles • solo_traveller • us
7
2026-10-19 • via Nuitee
P
Pinar • solo_traveller • us
1
2026-10-17 • via Nuitee
J
julian • couple • us
10
2026-10-15 • via Nuitee
J
John • couple • us
4
Cons:

Breakfast was poor. Housekeeping did not clean bathroom. Property needs updating.

2026-10-14 • via Nuitee
S
Sylvia • couple • us
8
Hotel could be better given the location but decent for the price, if you just need a place to sleep
Pros:

The coffee and waffles were good at breakfast. Location of hotel was perfect.

Cons:

Most of the breakfast items were awful, I don’t even think it was real sausage that was served and it was cold. Water pressure in shower was not good and towels were thin.

2026-10-08 • via Nuitee
I
Iliyaas • couple • us
6
2026-09-06 • via Nuitee
P
Pete • solo_traveller • us
10
2026-09-06 • via Nuitee
S
Studstill • solo_traveller • us
10
2026-09-05 • via Nuitee
D
Delphine • solo_traveller • fr
8
Pros:

Très bon accueil
Calme
Petit dej varié
Facile d'accès

Cons:

Un peu vieux
Baignoire à décaper

2026-09-04 • via Nuitee
B
Brandon • solo_traveller • us
4
2026-09-03 • via Nuitee
B
Brandon • solo_traveller • us
3
2026-09-03 • via Nuitee
H
Helga • solo_traveller • us
8
I like the place. Is my 4th visit in one month
Pros:

Overall facility

Cons:

Towels in the bathroom are too thin. After a shower it takes 2 to dry up

2026-09-02 • via Nuitee
S
SGA Caroline • solo_traveller • fr
7
Pros:

Petite chambre mais fonctionnelle.
Très bon petit déjeuner varié.
Piscine bien agréable avec serviettes à disposition.
Place de parking.

Cons:

RAS

2026-09-02 • via Nuitee