Comfort Suites Dulles Airport

Hotels
•
Comfort Suites
6.8 (330 reviews)
13980 Metrotech Drive , Chantilly , US
+1 571-313-5999

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location near Dulles airport, restaurants and attractions
Friendly and helpful staff / excellent reception
Comfortable beds
Good breakfast
Easy cancellation assistance and stay-&-park convenience
Cons:
Major renovation/construction causing dust, mess and disruption
Advertised amenities (pool/hot tub) not available
Maintenance issues: leaks, blocked toilet, missing bedding for sofa bed
Guests not informed about renovation before booking
Parking and vehicle-blocking issues reported

Categories

Cleanliness
5
Mixed reports: multiple guests reported dust and messy construction areas related to ongoing renovation and at least one room leak; one guest noted the property was very clean, but overall cleanliness is negatively impacted by renovation work.
Service
8.5
Generally praised: staff described as friendly, reception excellent, and staff helped with cancellations; however, occasional operational issues (no staff present during incidents, lack of notification about renovations) were reported.
Location
9.3
Consistently positive: many guests highlighted convenience to Dulles airport, Washington DC access, nearby restaurants, supermarkets and the Udvar-Hazy Center; location is a clear strength.
Room Quality
6.2
Mixed: some rooms updated and beds comfortable, but appliances described as outdated, incidents of leaking roof, missing bedding for sofa bed, and plumbing issues were reported.
Amenities
4.5
Negative: several guests noted the hotel did not have the advertised pool or hot tub and many amenities were unavailable or impacted due to major renovation.
Value for Money
6.5
Mixed to slightly below average: some guests said it was good value or 'you get what you paid for', while others requested refunds or noted price increases and poor conditions due to renovation.
Food and Beverage
7
Limited mentions but generally positive: breakfast was called good by at least one guest though the breakfast area was affected by renovation dust in reports.
Overall Experience
7.4
Mixed overall: strong positives for location and service but significant disruption from major renovation (construction, missing amenities, maintenance problems) led many guests to advise avoiding the property until work is complete.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location Near Washington Dulles Airport
Located in Chantilly, VA, the Comfort Suites hotel offers easy access to Washington Dulles International Airport and key business hubs. Explore nearby attractions like the National Air and Space Museum and Manassas National Battlefield Park.

Full-Service Amenities for a Comfortable Stay
Enjoy complimentary hot breakfast, free Wi-Fi, and an indoor heated pool. Business travelers will appreciate the well-equipped work desks and meeting room facilities. Relax in spacious suites with modern amenities, including whirlpool bathtubs in select rooms.

Diverse Dining and Shopping Options
Indulge in a variety of ethnic cuisines and visit nearby shopping centers like Fair Oaks Mall and Reston Town Center. For outdoor enthusiasts, there are opportunities for boating, hiking, golfing, and more just a short distance away.

Book your stay at Comfort Suites for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Currently under Renovations during the day from 9am until 6pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAD

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 330 reviews
Cleanliness: 5
Service: 8.5
Location: 9.3
Room Quality: 6.2
Amenities: 4.5
Value for Money: 6.5
Food and Beverage: 7
Overall Experience: 7.4
K
Kathleen • couple • us
10
2026-10-30 • via Nuitee
J
jackson • solo_traveller • us
9
2026-09-15 • via Nuitee
C
Consheeta • couple • us
1
Not that good
Pros:

We left before breakfast there is a lot of construction very messy there is no pool and no ho tub nothing like the website

Cons:

The pictures not like the actual place be honest about the hotel

2026-09-14 • via Nuitee
A
Anane • extended_group • us
8
2026-09-14 • via Nuitee
T
Tatiyana • couple • us
10
2026-09-13 • via Nuitee
M
Mohammed • solo_traveller • sa
10
Pros:

الموقع قريب من جميع الخدمات

2026-09-13 • via Nuitee
I
Ingrid • couple • de
9
2026-09-12 • via Nuitee
L
Lawsont • solo_traveller • us
7
You get what you paid for
Pros:

Location was convenient to airport and Washington Dc.

Cons:

Renovation was being done, and we weren't notified. The floors in the lobby, by the breakfast area created dust and hotel description mentioned a pool; there was no pool
Our room was updated but appliances were out dated.

2026-09-08 • via Nuitee
J
jackson • solo_traveller • us
10
2026-09-05 • via Nuitee
M
Monte • solo_traveller • us
9
Pros:

Under renovation

2026-09-02 • via Nuitee
V
Van Pelt • couple • us
10
2026-09-02 • via Nuitee
M
Musie • solo_traveller • et
10
I am very happy with everything
Pros:

Friendly staff

2026-09-01 • via Nuitee
H
Hommage • family_with_children • fr
10
Génial
Pros:

Le personnel est très agréable et super accueillant. Nous avons bien apprécié notre séjour.

2026-08-30 • via Nuitee
T
tonynU2321DJ • Solo travel
4
Beware: This Location is undergoing a major renovation
Pros:

Stay away until they have completed their renovations.

2026-08-20 • via Tripadvisor
A
Antoine • solo_traveller • us
4
Disappointed. Should have been told about the renovation before booking
Pros:

The staff was nice.

Cons:

This location is undergoing a major renovation. Stay away until the renovation is complete.

2026-08-20 • via Nuitee
H
Heather Crane • solo_traveller • gb
5
Pros:

Near to the airport and restaurants.

Cons:

First of all I wasn't notified of the restoration going on, took over 3 hrs to unblock our toilet from asking at 6.16pm. The roof above room 421 leaked during the rain and we were ready for bed when my daughter who slept in the bed near the window felt a wet patch. She had to sleep on the opposite side. There was no bedding in the room for the sofa bed and we had to go and collect it from reception as there was no staff.

2026-07-22 • via Nuitee
D
David Patterson • solo_traveller • us
4
okay
Pros:

The entire property was under renovation which was not on any website.

Cons:

knowing the truth about the status of the property.

2026-07-18 • via Nuitee
A
AMIN • solo_traveller • sa
1
2026-07-14 • via Nuitee
C
Catherine • couple • za
8
2026-07-14 • via Nuitee
V
Vincent • solo_traveller • us
9
Nice stay and would cone again after renovation is complete.
Pros:

Property was well located near Dulles airport and offered stay and park; to leave the car whijj oh ever are away.

Cons:

Property is undergoing major renovation so much is just a mess. But the beds were still comfortable

2026-07-13 • via Nuitee